HxGN EAM Review

PROS: Keeping company assets in excellent condition is one thing that a business owner should do to avoid downtime and long-term losses. This is where Infor EAM comes into the picture by ensuring that all assets are accounted for. It keeps track of how long its been running, the cost of purchase, the number of times it has been repaired, and the amount spent to keep it running. Not all companies keep tabs of these things, but its vital that they avoid more significant problems in the future. Using Infor EAM will help you decide whether you should replace or acquire a new asset and how much money your company will be saving in the long run.

CONS: We have to be more careful when processing work orders because there is no way to reopen it once tagged as “Finished.” That is why we advise the people in charge of creating and monitoring the work order status to go through each request thoroughly and see if something else needs to be done or if a document still needs to be scanned and added as an attachment. Doing this would take us more time to close off work orders, but it would reduce human-caused errors, causing delays or rejections on individual requests. Since we cannot change how the built-in ticketing system works, we have to figure out another way to solve our problem. Lastly, the system does not refresh on its own, so we have to track any incoming issues one by one.

PROS: It ensures that all our resources are well monitored and can be easily searchable through the EAM platform. It is also designed to schedule PMs on a specific interval to keep all assets in excellent condition. Plus, it helps us expedite our inventory and procurement process, which means cutting down on unnecessary asset expenses and maximizing what we have right now.

CONS: The version upgrade gave us the things that we have been requesting for. However, the new set up seems to be more confusing. We all need to take some time to retrain ourselves with version 11, so we could continue to use EAM and close off work orders more efficiently.

PROS: This app is designed with great features that can help you oversee each asset's status within the company. What is nice about EAM is its flexibility and customization abilities to tailor your business's needs. The online dashboards give department heads a notice on the things that need to be serviced, repaired, or replaced. So they can plan on allocating their current funding to ensure that all of the immediate needs are being addressed.

CONS: The smartphone version of the platform needs t to be improved on so many levels. We could not perform certain functions using our cellphones, thus making us want to revert to our desktops.

PROS: It gives you a lot of options on how you would like to personalize the app. I am the type of person who would love to experiment on a new look and feel of EAM and see what works best for me.

CONS: The desktop version is superb. However, the mobile version is far beyond what I am expecting. Maybe it needs more time to be developed before we could use it seamlessly.

PROS: I thought that I would have a hard time shifting into Infor EAM, but its the other way around. I learned how to use the system real fast because all the tabs are relatively easy to understand. It does not matter how big or small your business is, but EAM is designed to help you handle all your assets and make sure that they continue to generate revenue for the company.

CONS: I have no more complaints now that the program has upgraded to its latest version. I am currently using Ver11.3, and I can say that all activities have been running smoothly ever since. It’s now easier to track assets and equipment, routine scheduled maintenance, order for replacements, and replenish other assets in advance.

PROS: This app can share multiple user access to ensure that each department can take accountability for its assets. You can pre-select the features you need and what you only want to appear in your dashboard. When you open the app, you would immediately know how many pending work orders you have under your bucket plus the latest breakdown of PM schedules, inventory status, and other main metrics that concern your assets. The good thing with EAM is that it works well with other applications making it more comfortable to generate and customize reports, which I need for the monthly and quarterly budget meetings. I can say that working with a flexible and comprehensive asset management platform has its advantages.

CONS: The reporting features do not work the way I expect it to be. The numbers usually are not updated, and I have a hard time customizing it, so I do not want to use it anymore. My alternative is to export the entire report using Microsoft, and I’ll create my preferred format, which is more suitable for my liking.

PROS: Since our government has been trying to grow its resources, we started to look for a platform that can help us overlook all issues and realign our process to ensure that our day to day operations will go on as smoothly as possible. We decided to acquire Infor EAM to help us manage both minor and major asset-related issues by launching service tickets and designating them to various groups who can work on things the soonest time possible.

CONS: The software is relatively easy to install but difficult to understand. The transition was quite challenging, but we were able to get by through some training. Not advisable to use it on your phone because it consumes so much battery.

PROS: It allows us to implement checks and balances within our existing assets. All equipment undergoes a specific procedure to determine its worth in the organization. The app makes it easier for us to decide whether to allow an asset to undergo maintenance or let it go and replace it with a brand new unit.

CONS: Seeking for help whenever something goes wrong can be a challenging event to deal with. I wish that EAM could provide users like us around the clock support system and faster response time. It would also be nice if they could deal with software licensing issues on a more complex level.

PROS: Using InforEAM is something new to our group, but I do not regret that we chose to incorporate it into our existing systems. We do own a lot of machines that are used to produce our goods. Hence, we cannot afford the equipment to break down at any point in time because we would have to delay our shipping schedule, which co-relates to loss of income. Using EAM will make sure that all equipment/assets are in top condition. Each of the assets is labeled accordingly within the system, making it easy to identify its relationships to other assets. So it would be easy to determine the status, value, and warranty of all assets under each department.

CONS: Although it gives us a reliable process of adequately caring for our equipment, the system itself can be challenging to use. This could be a disadvantage to people who are knot technically inclined, so more training and upskilling should be done at least.

PROS: The platform is packed with interesting features and high-end functionality that helps us manage and protect our equipment by checking it promptly. The app itself is very flexible, and it can work according to the terms that you have set.

CONS: It was hard to generate reports during the early stage of use. But I was able to ask for help, and they taught me how to change the settings so I can start creating my reports and make better business decisions.

PROS: The support system that comes with the product is at its best. There is nothing more that I could ask for. Also, the cellphone app has been seamlessly working ever since we installed it.

CONS: Documentation issues can hamper the existing workflow process. I’ve also noticed that the overall layout of the UI is not that attractive anymore.

PROS: The entire app is customizable, so you don't have to deal with other things that do not concern your team or department.

CONS: The development team behind this product works slow. We expect fast response and immediate solutions to issues that are brought up to them.

PROS: Been utilizing EAM for years already, and I continue to recommend it to my clients because of its flexible features that no other app can offer. Most of my clients have specific requests, especially when it comes to their internal processes, which can be quite complex to deal with. The good news is that EAM is built to cater to these changes by adjusting to the client's needs and not the other way around. It is assured to deliver you better results when managing your assets and controlling your spending.

CONS: I think that whenever Inform EAM would decide to update their system, then they should no longer retain the old menus in the dashboard because it makes things confusing to most of its users like me. They have done this several times already, and the period of adjustment has taken longer than usual. Also, the pricing of teaching assets should be indicated clearly into the system, so it would be easier to decide if you can afford to acquire it or look for other options instead.

PROS: Our company is known to have undergone several issues about losses due to poor asset management. We have tried several ERP’s to cater to our needs and prevent us from losing more money. However, after several attempts and failures, we could come across Infor EAM that gave us a better understanding of how asset management works. I love how this app teaches us how to identify and fix problems smartly and systematically. Infor EAM is useful in providing us with detailed reports on how our assets are currently doing. We develop wise decisions on how to go about with our assets.

CONS: So far, we have not experienced any “major issues” ever since we started acquiring Infor EAM. Upgrades are also necessary for better user experience, but that is not urgent, though.

PROS: Easier to learn than other maintenance software like SAP.

CONS: The add on for ordering parts is an absolute nightmare that still doesn't work well 3 years of upgrades. The single biggest sin of this program is it will not allow a planner of open multiple groups work orders. Two is the absolute minimum required. Three is beginning to be acceptable. Infor only allows one.