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SmartSupport REVIEW

IT Asset Management Software

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What is SmartSupport?

SmartSupport is a cutting-edge SaaS self-service solution that combines knowledge base management and community forums in an all-in-one powerful tool. The solution is developed by Safeharbor Knowledge Solutions which is now a part of Enghouse Interactive, a software company the provides businesses and organizations with comprehensive call center solutions and knowledge base management software so that they will be able to easily manage support content and improve customer experience.

Furthermore, SmartSupport is equipped with powerful knowledge base management tools and features. It utilizes search algorithms that enable customers to quickly find the best answers to their questions. With SmartSupport, media-rich knowledge base articles and content can be created intuitively through the aid of its easy-to-use article editor. They can also create as many portals as they want and customize such portals according to their own preferences and needs.

The solution is built with a large selection of knowledge base and community forum templates that are beautifully designed and provide robust customization options. SmartSupport has a tool that allows users to enhance their knowledge base, test knowledge base projects through content experimentation, and justify the performance of a knowledge base using real data. Last but not least, SmartSupport offers a unified customer support platform that allows users to build community forums aimed at resolving customer issues effectively and efficiently, and empowering customers to proactively involve themselves in generating support content and resources.

Overview of SmartSupport Benefits

Maximize The Value Of Shared Knowledge

SmartSupport simplifies how organizations, businesses, and teams build and manage knowledge bases and community forums. The solution is built to allow users to maximize the value of shared knowledge. This way, they will be able to reduce the number of support cases that are often repeated and deliver a seamless customer service.   

The solution empowers customers to share their own experiences, ideas, and pieces of advice. As these contributions from customers are compiled in community forums, users can generate valuable and reusable knowledge base content that is reliable and comes from trusted community experts.

Intuitive And Highly Customizable Community Forums

SmartSupport has a user-friendly interface which can be customized to match one’s branding. Thus, it enables users to design their community forum in such a way that its appearance reflects the goals and objectives of their company.

Through the aid of a quick reply form which can be found at the end of every topic page, customers and site visitors can quickly participate in forum discussions. They can also have the freedom to choose how they want to view the discussions and post replies, as well as specify how other visitors can reach out to them.

Gallery Of Pre-Made Knowledge Base And Forum Templates

The solution comes with a wide range of pre-made knowledge base and community forum templates which users can customize using built-in branding and CSS customization tools. They will be able to change the themes of these templates so that the design of their knowledge base and customer site suits the look of their brand and improves how visitors interact with it. Users can also ask assistance from SmartSupport’s team of expert web designers to come up with a customized and branded knowledge base in less than a day.

Optimize Knowledge Base Performance

SmartSupport delivers a powerful and agile tool called SmartTEST. This tool is used for optimizing the articles and content found within knowledge bases and community forums. SmartTEST helps users gain insights into the performance of their knowledge base and maximize their ROI. Thus, it enables them to discover new ways to improve the performance of their knowledge base, track and analyze user behavior on every page or article, and test various ways of delivering information and content.

Execute Knowledge Base Tests Using Hard Data

SmartTEST collects hard and quantitative data on user activity and behavior across knowledge base articles and community forum pages so that users can substantiate their current knowledge base management projects, prove that one version of a knowledge base is performing better or will perform better than the other versions of it, and justify their future investments in their knowledge base.

Through the aid of the hard data that SmartTEST gathers, users will be able to perform series of experiments and tests, allowing them to compare and analyze call-to-actions, subject lines, key phrases, article layouts, average time on page, page scrolling, page entrance and exit activities, and survey statistics and comments.

Overview of SmartSupport Features

  • Realize The Value of Shared Knowledge
  • Empower Customers to Share Experiences, Ideas, and Advice
  • Grow Your Knowledge Base with a Community Forum
  • User-Friendly Interface
  • Speedy Replying and Editing
  • Incredible Design Flexibility
  • Template Gallery
  • Create Customized and Branded Knowledge Bases and Customer Sites
  • Knowledge Base Optimization Made Easy
  • Justify Ongoing Knowledge Base Projects
  • Maximize Knowledge Base ROI
  • Understand Your Knowledge Base
  • Test Knowledge Base Performance Using Hard Data
  • Unified Knowledge Base and Forums Platform

SmartSupport Position In Our Categories

Position of SmartSupport in our main categories:


SmartSupport is one of the top 50 IT Asset Management Softwareproducts


SmartSupport is one of the 50
IT Asset Management Software products

If you are interested in SmartSupport it may also be beneficial to examine other subcategories of Best IT Asset Management Software collected in our database of B2B software reviews.

Every company is different, and might need a special IT Asset Management Software solution that will be adjusted to their business size, type of customers and staff and even specific niche they cater to. It's not wise to count on getting an ideal software that will be suitable for each company regardless of their background is. It may be a good idea to read a few SmartSupport reviews first and even then you should remember what the service is supposed to do for your company and your employees. Do you need an easy and intuitive service with just elementary features? Will you actually make use of the advanced tools required by pros and large enterprises? Are there any specific tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to get a trustworthy solution that will match your budget.

How Much Does SmartSupport Cost?

SmartSupport Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

SmartSupport’s SMB and enterprise pricing plan information is available only upon request. Please contact a sales rep and and ask for a quote.

User Satisfaction

We realize that when you make a decision to buy IT Asset Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartSupport reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartSupport. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?


What are SmartSupport pricing details?

SmartSupport Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

SmartSupport’s SMB and enterprise pricing plan information is available only upon request. Please contact a sales rep and and ask for a quote.

What integrations are available for SmartSupport?

SmartSupport can seamlessly work with other knowledge base applications and solutions.

User reviews

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