SmartSupport Review

Our score: 7.4 User satisfaction: 100%
Logo of SmartSupport

What is SmartSupport?

SmartSupport is a cutting-edge SaaS self-service solution that combines knowledge base management and community forums in an all-in-one powerful tool. The solution is developed by Safeharbor Knowledge Solutions which is now a part of Enghouse Interactive, a software company the provides businesses and organizations with comprehensive call center solutions and knowledge base management software so that they will be able to easily manage support content and improve customer experience.

Furthermore, SmartSupport is equipped with powerful knowledge base management tools and features. It utilizes search algorithms that enable customers to quickly find the best answers to their questions. With SmartSupport, media-rich knowledge base articles and content can be created intuitively through the aid of its easy-to-use article editor. They can also create as many portals as they want and customize such portals according to their own preferences and needs.

The solution is built with a large selection of knowledge base and community forum templates that are beautifully designed and provide robust customization options. SmartSupport has a tool that allows users to enhance their knowledge base, test knowledge base projects through content experimentation, and justify the performance of a knowledge base using real data. Last but not least, SmartSupport offers a unified customer support platform that allows users to build community forums aimed at resolving customer issues effectively and efficiently, and empowering customers to proactively involve themselves in generating support content and resources.

Overview of SmartSupport Benefits

Maximize The Value Of Shared Knowledge

SmartSupport simplifies how organizations, businesses, and teams build and manage knowledge bases and community forums. The solution is built to allow users to maximize the value of shared knowledge. This way, they will be able to reduce the number of support cases that are often repeated and deliver a seamless customer service.   

The solution empowers customers to share their own experiences, ideas, and pieces of advice. As these contributions from customers are compiled in community forums, users can generate valuable and reusable knowledge base content that is reliable and comes from trusted community experts.

Intuitive And Highly Customizable Community Forums

SmartSupport has a user-friendly interface which can be customized to match one’s branding. Thus, it enables users to design their community forum in such a way that its appearance reflects the goals and objectives of their company.

Through the aid of a quick reply form which can be found at the end of every topic page, customers and site visitors can quickly participate in forum discussions. They can also have the freedom to choose how they want to view the discussions and post replies, as well as specify how other visitors can reach out to them.

Gallery Of Pre-Made Knowledge Base And Forum Templates

The solution comes with a wide range of pre-made knowledge base and community forum templates which users can customize using built-in branding and CSS customization tools. They will be able to change the themes of these templates so that the design of their knowledge base and customer site suits the look of their brand and improves how visitors interact with it. Users can also ask assistance from SmartSupport’s team of expert web designers to come up with a customized and branded knowledge base in less than a day.

Optimize Knowledge Base Performance

SmartSupport delivers a powerful and agile tool called SmartTEST. This tool is used for optimizing the articles and content found within knowledge bases and community forums. SmartTEST helps users gain insights into the performance of their knowledge base and maximize their ROI. Thus, it enables them to discover new ways to improve the performance of their knowledge base, track and analyze user behavior on every page or article, and test various ways of delivering information and content.

Execute Knowledge Base Tests Using Hard Data

SmartTEST collects hard and quantitative data on user activity and behavior across knowledge base articles and community forum pages so that users can substantiate their current knowledge base management projects, prove that one version of a knowledge base is performing better or will perform better than the other versions of it, and justify their future investments in their knowledge base.

Through the aid of the hard data that SmartTEST gathers, users will be able to perform series of experiments and tests, allowing them to compare and analyze call-to-actions, subject lines, key phrases, article layouts, average time on page, page scrolling, page entrance and exit activities, and survey statistics and comments.

Overview of SmartSupport Features

  • Realize The Value of Shared Knowledge
  • Empower Customers to Share Experiences, Ideas, and Advice
  • Grow Your Knowledge Base with a Community Forum
  • User-Friendly Interface
  • Speedy Replying and Editing
  • Incredible Design Flexibility
  • Template Gallery
  • Create Customized and Branded Knowledge Bases and Customer Sites
  • Knowledge Base Optimization Made Easy
  • Justify Ongoing Knowledge Base Projects
  • Maximize Knowledge Base ROI
  • Understand Your Knowledge Base
  • Test Knowledge Base Performance Using Hard Data
  • Unified Knowledge Base and Forums Platform

SmartSupport Position In Our Categories

Bearing in mind businesses have particular business-related demands, it is logical that they steer clear of deciding on an all-encompassing, ideal software system. At any rate, it would be hard to find such application even among popular software solutions. The correct thing to undertake is to take note of the various vital aspects which necessitate deliberation like major features, price terms, technical skill competence of staff members, organizational size, etc. Next, you should double down on the product research through and through. Read some SmartSupport evaluations and check out each of the software products in your list more closely. Such well-rounded product investigation guarantees you drop unsuitable apps and choose the one which offers all the function you require business requires.

Position of SmartSupport in our main categories:

TOP 50

SmartSupport is one of the top 50 IT Asset Management Software products

If you are interested in SmartSupport it might also be sensible to analyze other subcategories of IT Asset Management Software gathered in our base of B2B software reviews.

Every enterprise has different needs and requires a system that can be customized for their size, kind of workers and clients, and the specific industry they are in. For these reasons, no system can offer perfect features out-of-the-box. When you try to find a software app, first be sure what you want it for. Read some SmartSupport IT Asset Management Software reviews and ask yourself do you want basic features or do you want sophisticated features? Are there any industry-specific functionalities that you are looking for? Find the answers to these questions to aid your search. There are lots of factors that you need to consider and these include your finances, particular business needs, your organization size, integration needs etc. Take your time, use a few free trials, and finally select the platform that offers all that you need to boost your firm competence and productivity.

How Much Does SmartSupport Cost?

SmartSupport Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SmartSupport’s SMB and enterprise pricing plan information is available only upon request. Please contact a sales rep and and ask for a quote.

User Satisfaction

Positive Social Media Mentions 12
Negative Social Media Mentions 0

We realize that when you make a decision to buy IT Asset Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartSupport reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartSupport. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are SmartSupport pricing details?

SmartSupport Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SmartSupport’s SMB and enterprise pricing plan information is available only upon request. Please contact a sales rep and and ask for a quote.

What integrations are available for SmartSupport?

SmartSupport can seamlessly work with other knowledge base applications and solutions.


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Reviewed By Jenny Chang
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