InvGate Service Desk Review

PROS: Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great.

CONS: Help with on boarding material for end users

PROS: its very easy to use, the knowledgebase is superb as well as the interfac with ad

CONS: sometimes is difficult to creat authomatics circuits

PROS: I think that one of the best aspects is the friendly look & feel that makes a simple app to use

CONS: Sometimes it becomes complex to generate automatic circuits where they involve different departments or hierarchical levels

PROS: The ease of use for our users. Tickets are automatically created by emails. Saves my techs a ton of time from creating the tickets.

CONS: It used to remove the workstations after marked unreachable. I was able to change that option with the help of the Invgate support team.

PROS: It is an excellent tool to manage the IT help desk, based on ITIL and a very friendly interface for the administrator and end users. The tool also allows the implementation of other business processes (not necessarily IT), which makes it a very complete tool.

CONS: As of today we have not presented any problem. The tool is very stable and the support is effective.

PROS: to be able to gain time and centralize claims by avoiding telephone calls.

CONS: The general reports are not very friendly

PROS: -New graphical interface is amazing, innovative and very easy to use -It’s simple to use, very user-friendly. -It allows you to obtain reports in real time. -Customized queues to organize work. -You can open tickets via email. -Automation of repetitive tasks, so it reduces workloads.

CONS: I do not have big problems with the software

PROS: After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.

CONS: No Android/IOS App mobile available

PROS: The dashboard allows you to easily see the situation of the daily operation The KB helps users reducing unnecessary claims

CONS: I think that the setup of multiproperty is complex...

PROS: It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time.

CONS: We could not find an automatic report by mail with the detailed summary of all the work separated by admin users.

PROS: The support of the Invgate team and its partners during the project was excellent. The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process. Innovative functionality with social network format, totally intuitive. The support is constantly taking suggestions for improvements and working on them.

CONS: The reports could be improved, and some behaviors between tickets and workflows could be differentiated (in some cases you can not differentiate behaviors between both as the detail of the mail that is sent to the users).

PROS: Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great.

CONS: Help with on boarding material for end users

PROS: The best thing that Service Desk has is its dashboard and knowledge base.

CONS: Some workflow are difficult implement.

PROS: The best thing about the tool is the control it provides of the tasks we perform, which allows us to optimize later

CONS: We still do not find something that we should report to improve

PROS: Its simplicity for the users to get used to it. Also, the way you can create the "Views" is interesting.

CONS: It's a bit difficult to find some solved-problems. A collaborator can't solve the request by himself, it is necessary that the agent solve the request.

PROS: I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk. Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also.

CONS: Lack of Mobile App

PROS: We're using Service Desk in a government environment. Our users are really happy regarding how easy is this portal to use.

CONS: Sometimes when a user sends an email to the helpdesk, it's not generating a ticket automatically. I was troubleshooting with customer service but we could solve it.

PROS: What I like the most is the simplicity of installation and use. This simplifies the adoption of the tool by the users

CONS: Sincerely the product works very well, we are very satisfied.

PROS: Easy use and easy customization. The reports and look and feel is amazing

CONS: the search of tickets could be better. You cannot search for username or customer name

PROS: What I like most about Invgate is how easy it is to configure. The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements

CONS: A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we believe that everything is OK to be able to implement it in production, an error occurs

PROS: Easy to use and quick adoption. Quick implementation with excellent support. The electronic workflows have become very valuable and adds to the overall functionality of this solution.

CONS: Not much needed in improvements. Possibly more standard reports that can be easily adapted rather than developing from scratch although simple enough to do.

PROS: Good looking, simple to use interface. Does everything we need, without being overly complicated. Support is very responsive, and includes our requests in future versions frequently. Our end users really like it, too.

CONS: Licensing is per user and not transferrable.

PROS: It's simplicity and ease of use. The screens are not cluttered because of the addition of a million features, it is a good solid service desk

CONS: Documentation could be a little better, but their customer service is responsive.

PROS: Their fully customizable service desks, the easy of use and their customer support. They are the best!

CONS: No problems at all.