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Wolken REVIEW

Service Desk Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is Wolken?

Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified integrated, cloud-based help desk application designed and created to help you manage all internal incidents, issues, and queries within your enterprise. It also helps standardize and automate internal business operation processes to ensure faster, smoother, and streamlined flow of operations within the organization.

This internal help desk software gives you total control over internal structure and workflows, helping you effectively manage and address all incidents, service requests, change requests and more across the entire organization. Simply put, Wolken Enterprise Service Desk allows you to take care of all internal issues and concerns with just a single platform.

Overview of Wolken Benefits

Wolken Enterprise Service Desk helps you manage internal issues, incidents, and more while enabling you to create an enterprise-wide standard for all processes and operations within your enterprise. Built upon a modern technical stack, Wolken Enterprise Service Desk is an ITIL-compliant and PinkVERIFY™-certified help desk solution that can be deployed in the cloud or on-premise.

It offers customization options to help you create an internal service desk that caters to your requirements and business demands. It runs on your mobile devices and functions well as a browser-based instance, giving you the versatility you need to address and take care of any concern and issue that can hamper your internal workflows and adversely impact overall productivity and efficiency.

The incident management module is designed in a way that it enables you to address and resolve even the most unexpected issues with just minimal downtime and financial overheads. Managing changes is also a breeze with Wolken Change Request Management Module. Agents are on top of all change requests and their journey, allowing them to implement change in a timely manner to decrease the effect of interruptions.

Wolken Enterprise Service Desk helps drive productivity and efficiency within the internal support teams via effective task management. The software makes it easy to list tasks, set schedules, and delegate tasks on a daily, weekly, or monthly basis. Agents can also collaborate with each other, share information, attach files, and document their progress.

Overview of Wolken Features

  • Incident Management
  • Change Request Management
  • Service Request Management
  • Configuration Management
  • Database
  • Task Management
  • Soft Calls Integrations

What Problems Will Wolken Solve?

1. Reduces the number of tickets per cycle due to better indicate management features and capabilities.

2. Improve time to ticket resolution thanks to Incident Management, CMDB and Problem Management.

3. Enhanced agent productivity due to Task Management and Problem Management modules.

Awards & Quality Certificates

Wolken Position In Our Categories

Position of Wolken in our main categories:

100

Wolken is one of the top 100 Help Desk Software products

100

Wolken is one of the top 100
Help Desk Software products


Wolken is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#15
Category:Position:
Service Desk Software#15

Every company is different, and can require a particular type of Help Desk Software solution that will be fit for their business size, type of clients and employees and even individual niche they cater to. It's not wise to count on locating a perfect software that is going to be suitable for every company regardless of their background is. It may be a good idea to read a few Wolken reviews first and even then you should remember what the service is intended to do for your company and your staff. Do you require a simple and straightforward solution with just essential functions? Will you actually make use of the advanced functionalities required by experts and large enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a trustworthy app that will fit your budget.

How Much Does Wolken Cost?

Wolken Pricing Plans:

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Service Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wolken reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Wolken. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

1

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • India
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are Wolken pricing details?

Wolken Pricing Plans:

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Wolken?

Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.

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