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Wolken Review

Wolken
Our score: 8.0 User satisfaction: 100%

What is Wolken?

Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified integrated, cloud-based help desk application designed and created to help you manage all internal incidents, issues, and queries within your enterprise. It also helps standardize and automate internal business operation processes to ensure faster, smoother, and streamlined flow of operations within the organization.

This internal help desk software gives you total control over internal structure and workflows, helping you effectively manage and address all incidents, service requests, change requests and more across the entire organization. Simply put, Wolken Enterprise Service Desk allows you to take care of all internal issues and concerns with just a single platform.

Overview of Wolken Benefits

Wolken Enterprise Service Desk helps you manage internal issues, incidents, and more while enabling you to create an enterprise-wide standard for all processes and operations within your enterprise. Built upon a modern technical stack, Wolken Enterprise Service Desk is an ITIL-compliant and PinkVERIFY™-certified help desk solution that can be deployed in the cloud or on-premise.

It offers customization options to help you create an internal service desk that caters to your requirements and business demands. It runs on your mobile devices and functions well as a browser-based instance, giving you the versatility you need to address and take care of any concern and issue that can hamper your internal workflows and adversely impact overall productivity and efficiency.

The incident management module is designed in a way that it enables you to address and resolve even the most unexpected issues with just minimal downtime and financial overheads. Managing changes is also a breeze with Wolken Change Request Management Module. Agents are on top of all change requests and their journey, allowing them to implement change in a timely manner to decrease the effect of interruptions.

Wolken Enterprise Service Desk helps drive productivity and efficiency within the internal support teams via effective task management. The software makes it easy to list tasks, set schedules, and delegate tasks on a daily, weekly, or monthly basis. Agents can also collaborate with each other, share information, attach files, and document their progress.

Overview of Wolken Features

  • Incident Management
  • Change Request Management
  • Service Request Management
  • Configuration Management
  • Database
  • Task Management
  • Soft Calls Integrations

What Problems Will Wolken Solve?

1. Reduces the number of tickets per cycle due to better indicate management features and capabilities.

2. Improve time to ticket resolution thanks to Incident Management, CMDB and Problem Management.

3. Enhanced agent productivity due to Task Management and Problem Management modules.

Wolken Position In Our Categories

Since companies have distinctive business-related requirements, it is practical that they avoid paying for an all-encompassing, “perfect” business program. However, it is difficult to stumble on such a software solution even among well-known software solutions. The rational step to undertake can be to take note of the varied essential functions which necessitate deliberation including crucial features, plans, skill capability of staff, business size, etc. Then, you must double down on the product research through and through. Read some of these Wolken evaluations and look into the other software products in your shortlist more closely. Such comprehensive product investigation ensure you circumvent ill-fitting software solutions and select the system which provides all the function your company requires in growing the business.

Position of Wolken in our main categories:

TOP 100

Wolken is one of the top 100 Help Desk Software products

Wolken is also listed in the following subcategories:

It is essential to note that hardly any app in the Service Desk Software category will be a perfect solution that can meet all the requirements of various business types, sizes and industries. It may be a good idea to read a few Wolken Service Desk Software reviews first as specific software may dominate just in a very narrow set of applications or be designed with a very specific type of industry in mind. Others may operate with an intention of being simple and intuitive and consequently lack advanced functionalities welcomed by more experienced users. You can also come across solutions that cater to a large group of customers and offer a rich feature set, however this frequently comes at a more expensive cost of such a software. Ensure you're aware of your needs so that you choose a software that offers exactly the functionalities you look for.

How Much Does Wolken Cost?

Wolken Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 1
Negative Social Media Mentions 0

We realize that when you make a decision to buy Service Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wolken reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Wolken. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Wolken pricing details?

Wolken Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Wolken?

Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.

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Reviewed By Nestor Gilbert
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