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Hipporello Service Desk Review
What is Hipporello Service Desk?
Hipporello Service Desk is a service desk software that gives customers and employees an easy way to reach out to your teams by adding form and email automation capabilities to Trello. The tool allows users to request IT and business services and support through digital forms and inbound email addresses. All submitted requests are then converted into Kanban cards that your teams can access and handle directly within Trello.
You can also set up rules and triggers to automate tasks and actions that need to be done on the requests. Hipporello Service Desk turns Trello into a centralized service or support hub for your teams. They’ll be able to track assignments and user analytics, search for information, and work together in Trello. Hipporello Service Desk provides customization capabilities as well. You can include your own banners, logos, and drag-and-drop input fields in forms, create policies for accessing forms and permit users to access your help center or support portal via a custom domain.
Show MoreOverview of Hipporello Service Desk Benefits
Better Service & Support Experiences
Hipporello Service Desk turns Atlassian’s project management and collaboration tool into a centralized hub for your IT, support, and business teams. They can now use Trello to manage requests from customers and employees and provide them with better service and support experiences. Hipporello Service Desk enables customers and employees to connect to your teams and send requests using online forms and team email addresses.
You can set up shared or inbound email accounts for your teams and embed contact, feedback, or demo forms into your existing WordPress, Jamstack, or single-page websites. Hipporello Service Desk generates cards out of the requests collected through the online forms and email accounts and displays them in Kanban boards built within Trello. This gives your customers and employees a simpler way to make service or support requests. They no longer have to go through the tedious process of creating their own service or support cards in Trello.
Centralized & Automated Processes
The service desk software automates repetitive manual tasks so your teams can respond to requests and work more efficiently. For instance, they’ll be able to automatically send email notifications to users when Kanban cards are generated, moved, or stored in Trello.
You can also create rules to instantly execute specific actions or deliver messages and notifications for requests submitted via online forms. You’ll improve your teams’ productivity and prevent them from committing mistakes. Hipporello Service Desk unifies all your teams in Trello for seamless collaboration. They can access, process, and track customers and employees’ requests in an intuitive and scalable shared workspace they’re very familiar with.
Valuable Insights
Hipporello Service Desk provides you and your teams with valuable user analytics and insights. It captures essential information about customers and employees such as their location, IP address, operating system, and browser.
Additionally, it delivers email statistics like delivery, open, and click-through rates. You can analyze all this user data to gain a better understanding of your customers and employees and deliver support tailored to their specific needs.
Show MoreOverview of Hipporello Service Desk Features
- Centralized Hub
- Forms & Email Automation
- Trello Support Cards
- User Analytics
- Optimized Search
- Form Customization
- Custom URL
Awards & Quality Certificates
Hipporello Service Desk Position In Our Categories
Knowing that businesses have unique business-related wants, it is only rational they avoid paying for a one-size-fits-all, ”best” business program. Just the same, it is almost impossible to discover such application even among branded software products. The practicable thing to undertake is to write down the various critical factors that necessitate analysis such as important features, pricing, technical skill capability of staff, organizational size, etc. Next, you must conduct the product research comprehensively. Have a look at these Hipporello Service Desk evaluations and explore the other software products in your list more closely. Such all-encompassing product investigation guarantees you keep away from mismatched applications and choose the system that offers all the aspects your business requires.
Position of Hipporello Service Desk in our main categories:
It's important to note that virtually no service in the Service Desk Software category will be an ideal solution able to match all the requirements of all business types, sizes and industries. It may be a good idea to read a few Hipporello Service Desk Service Desk Software reviews first as certain software can excel exclusively in a very small group of applications or be prepared with a really specific industry in mind. Others may operate with a goal of being simple and intuitive and therefore lack complex elements desired by more experienced users. There are also services that focus on a broad group of users and offer a rich feature toolbox, but that frequently comes at a more expensive price of such a software. Make sure you're aware of your needs so that you choose a service that offers exactly the features you search for.
How Much Does Hipporello Service Desk Cost?
Hipporello Service Desk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Hipporello Service Desk pricing details?
Hipporello Service Desk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Hipporello Service Desk’s SME and enterprise pricing information is only available via quote request.
User Satisfaction
Positive Social Media Mentions
27
Negative Social Media Mentions
0
We realize that when you decide to purchase a Service Desk Software it’s crucial not only to see how professionals rank it in their reviews, but also to discover if the real users and companies that use it are actually happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Hipporello Service Desk reviews across a broad range of social media sites. The information is then featured in an easy to digest form indicating how many people had positive and negative experience with Hipporello Service Desk. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.
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Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Hipporello Service Desk?
Hipporello Service Desk supports native integration with Trello.
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