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Re:Desk Review

Re:Desk
Our score: 8.0 User satisfaction: N/A

What is Re:Desk?

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up. This software enables you to monitor every email request from your customers and centralizes them for fast and easy access and resolution. It automatically converts requests to help desk tickets and delivers them to the most qualified support agent.

With Re:Desk, you and your team will be able to handle tons of emails with ease and accuracy, allowing you to cater to high volumes of requests while at the same time, reduce your workload. High-quality support results in a huge spike in customer satisfaction, which means more business for your company.

Overview of Re:Desk Benefits

Re:Desk greatly improves your customer support process and ultimately, it benefits your company as it projects that pro-customer image for your brand. Most businesses are still stuck with dated customer support practices such as using Google mail to handle their email requests and deliver support the same way.

Re:Desk changes all that by innovating the way you handle email support requests – automation. The software does all the grunt work in terms of email management, screening and filtering all incoming support requests, then automatically turning them into help desk tickets, and then assigned to the proper department or most qualified support agents.

Customers do not like being passed around from agent to agent who does not have the knowledge and the expertise needed to help resolve their issues. Such process can also be time-consuming on your client’s end. With Re:Desk, your clients’ requests are directly assigned to the right agent who has the knowledge and skills required to deal with their concerns and problems.

Re:Desk effectively brings down the time your client needs to wait before they are given a solution to the problem. For your agents, the software makes them more productive as they are given tickets that are suited to their skill set and roles. For your business, being able to deliver high-quality support in a quick and timely manner means more satisfied customers, more business transactions, and better revenue and growth for your company.

Overview of Re:Desk Features

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

What Problems Will Re:Desk Solve?

A. Seamless integration with e-commerce stores.

John opens an online store on CS-Cart software. The store grows, the number of customers constantly increases and he needs to create a support team that will solve all orders and customer issues.

He downloads the ready-made add-on and connects Re:Desk help desk system within 10 mins. Now he has a full featured help desk system via which he can organize customer support and control how his support staff works. He does not need to find any custom help desk solution and spend huge money on its custom integration.

B. Ready help desk for multi-vendor stores.

Ann opened a Multivendor store and is searching for an organizing a support system for it. She installs a special help desk connection add-on for his store and Re:Desk solves all this huge problem of communication between the owner of the marketplace (Ann), vendors and his customers.

Automatic ticket assigning to appropriate vendor and customer order details on ticket page make communication easy and save a lot of time.

Awards & Quality Certificates

Re:Desk Position In Our Categories

Since companies have their own business-related wants, it is only logical they steer clear of paying for an all-in-one, ”best” system. Still, it is troublesome to try to come across such an app even among popular software solutions. The clever step to undertake would be to spell out the several essential factors that necessitate research like major features, budget, skill capability of staff members, business size, etc. Thereafter, you must conduct your product research fully. Read some of these Re:Desk reviews and look into each of the applications in your list in detail. Such all-encompassing research guarantee you stay away from unfit applications and pay for the one which provides all the function your company requires to be successful.

Position of Re:Desk in our main categories:

TOP 100

Re:Desk is one of the top 100 Help Desk Software products

Re:Desk is also listed in the following subcategories:

Every company has its own characteristics, and might need a special Service Desk Software solution that will be adjusted to their business size, type of customers and staff and even specific industry they deal with. You should not count on finding an ideal solution that is going to be suitable for every business no matter what their history is. It may be a good idea to read a few Re:Desk Service Desk Software reviews first and even then you should keep in mind what the solution is supposed to do for your business and your staff. Do you need a simple and intuitive service with just elementary features? Will you really make use of the complex tools needed by experts and big enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to get a reliable solution that will fit your budget.

How Much Does Re:Desk Cost?

Re:Desk Pricing Plans:

Free Trial

Re:Desk

$29.99/agent/month

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Service Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Re:Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Re:Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Re:Desk pricing details?

Re:Desk Pricing Plans:

Free Trial

Re:Desk

$29.99/agent/month

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

What integrations are available for Re:Desk?

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
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Reviewed By Nestor Gilbert
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