Re:Desk Review
What is Re:Desk?
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up. This software enables you to monitor every email request from your customers and centralizes them for fast and easy access and resolution. It automatically converts requests to help desk tickets and delivers them to the most qualified support agent.
With Re:Desk, you and your team will be able to handle tons of emails with ease and accuracy, allowing you to cater to high volumes of requests while at the same time, reduce your workload. High-quality support results in a huge spike in customer satisfaction, which means more business for your company.
Show MoreOverview of Re:Desk Benefits
Re:Desk greatly improves your customer support process and ultimately, it benefits your company as it projects that pro-customer image for your brand. Most businesses are still stuck with dated customer support practices such as using Google mail to handle their email requests and deliver support the same way.
Re:Desk changes all that by innovating the way you handle email support requests – automation. The software does all the grunt work in terms of email management, screening and filtering all incoming support requests, then automatically turning them into help desk tickets, and then assigned to the proper department or most qualified support agents.
Customers do not like being passed around from agent to agent who does not have the knowledge and the expertise needed to help resolve their issues. Such process can also be time-consuming on your client’s end. With Re:Desk, your clients’ requests are directly assigned to the right agent who has the knowledge and skills required to deal with their concerns and problems.
Re:Desk effectively brings down the time your client needs to wait before they are given a solution to the problem. For your agents, the software makes them more productive as they are given tickets that are suited to their skill set and roles. For your business, being able to deliver high-quality support in a quick and timely manner means more satisfied customers, more business transactions, and better revenue and growth for your company.
Show MoreOverview of Re:Desk Features
- Support Agents Unlimited
- Custom domain
- E-mail channel
- Submit a ticket form
- Staff roles (permissions)
- Departments/Categories
- Integration to e-commerce
- API for developers
- External email accounts
- Email templates
- Notifications to email address
- Spam filters
- Multi-lingual
- SSL support
- Mobile-friendly (responsive design)
- Free access to product updates
- Contact through order page for customers
- Order details section with customer recent orders
- Automatic ticket assigning
What Problems Will Re:Desk Solve?
A. Seamless integration with e-commerce stores.
John opens an online store on CS-Cart software. The store grows, the number of customers constantly increases and he needs to create a support team that will solve all orders and customer issues.
He downloads the ready-made add-on and connects Re:Desk help desk system within 10 mins. Now he has a full featured help desk system via which he can organize customer support and control how his support staff works. He does not need to find any custom help desk solution and spend huge money on its custom integration.
B. Ready help desk for multi-vendor stores.
Ann opened a Multivendor store and is searching for an organizing a support system for it. She installs a special help desk connection add-on for his store and Re:Desk solves all this huge problem of communication between the owner of the marketplace (Ann), vendors and his customers.
Automatic ticket assigning to appropriate vendor and customer order details on ticket page make communication easy and save a lot of time.
Re:Desk Position In Our Categories
Keeping in mind companies have their own business needs, it is wise that they abstain from purchasing an all-in-one, ideal software product. Having said that, it would be futile to try to chance on such application even among widely used software products. The correct thing to do should be to spell out the varied vital aspects that require research like major features, pricing, skill competence of the employees, organizational size, etc. Next, you must do the research comprehensively. Browse through some of these Re:Desk evaluations and scrutinize each of the software products in your shortlist more closely. Such comprehensive research ensure you weed out poorly fit apps and subscribe to the system that provides all the features your company requires for success.
Position of Re:Desk in our main categories:
TOP
100
Re:Desk is one of the top 100 Help Desk Software products
It's essential to realize that virtually no software in the Service Desk Software category will be an ideal solution able to meet all the goals of different company types, sizes and industries. It may be a good idea to read a few Re:Desk Service Desk Software reviews first as certain services may excel only in a really narrow set of applications or be prepared with a really specific type of industry in mind. Others might operate with a goal of being simple and intuitive and as a result lack advanced features welcomed by more experienced users. You can also find software that cater to a wide group of users and offer a rich feature base, however this frequently comes at a more expensive price of such a software. Make sure you're aware of your needs so that you buy a service that has specifically the elements you look for.
How Much Does Re:Desk Cost?
Re:Desk Pricing Plans:
Free Trial
Re:Desk
$29.99/agent/month
What are Re:Desk pricing details?
Re:Desk Pricing Plans:
Free Trial
Re:Desk
$29.99/agent/month
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
- Full functionality
- Multi-site (multi-store) connection
- E-commerce ready
- Multivendor ready help desk
- Easy to use, 10 min to setup
- Everything you need to start supporting customers
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to buy a Service Desk Software it’s important not only to find out how professionals score it in their reviews, but also to check if the actual users and enterprises that purchased these solutions are genuinely satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Re:Desk reviews across a wide array of social media sites. The information is then presented in an easy to understand format indicating how many clients had positive and negative experience with Re:Desk. With that information available you will be prepared to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Re:Desk?
Re:Desk integrates with the following business systems and applications:
- CS-Cart Software
- CS-Cart Multi-Vendor Software
- Ecwid (Coming Soon)
- Shopify (Coming Soon)
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