Re:Desk Review
What is Re:Desk?
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up. This software enables you to monitor every email request from your customers and centralizes them for fast and easy access and resolution. It automatically converts requests to help desk tickets and delivers them to the most qualified support agent.
With Re:Desk, you and your team will be able to handle tons of emails with ease and accuracy, allowing you to cater to high volumes of requests while at the same time, reduce your workload. High-quality support results in a huge spike in customer satisfaction, which means more business for your company.
Show MoreOverview of Re:Desk Benefits
Re:Desk greatly improves your customer support process and ultimately, it benefits your company as it projects that pro-customer image for your brand. Most businesses are still stuck with dated customer support practices such as using Google mail to handle their email requests and deliver support the same way.
Re:Desk changes all that by innovating the way you handle email support requests – automation. The software does all the grunt work in terms of email management, screening and filtering all incoming support requests, then automatically turning them into help desk tickets, and then assigned to the proper department or most qualified support agents.
Customers do not like being passed around from agent to agent who does not have the knowledge and the expertise needed to help resolve their issues. Such process can also be time-consuming on your client’s end. With Re:Desk, your clients’ requests are directly assigned to the right agent who has the knowledge and skills required to deal with their concerns and problems.
Re:Desk effectively brings down the time your client needs to wait before they are given a solution to the problem. For your agents, the software makes them more productive as they are given tickets that are suited to their skill set and roles. For your business, being able to deliver high-quality support in a quick and timely manner means more satisfied customers, more business transactions, and better revenue and growth for your company.
Show MoreOverview of Re:Desk Features
- Support Agents Unlimited
- Custom domain
- E-mail channel
- Submit a ticket form
- Staff roles (permissions)
- Departments/Categories
- Integration to e-commerce
- API for developers
- External email accounts
- Email templates
- Notifications to email address
- Spam filters
- Multi-lingual
- SSL support
- Mobile-friendly (responsive design)
- Free access to product updates
- Contact through order page for customers
- Order details section with customer recent orders
- Automatic ticket assigning
What Problems Will Re:Desk Solve?
A. Seamless integration with e-commerce stores.
John opens an online store on CS-Cart software. The store grows, the number of customers constantly increases and he needs to create a support team that will solve all orders and customer issues.
He downloads the ready-made add-on and connects Re:Desk help desk system within 10 mins. Now he has a full featured help desk system via which he can organize customer support and control how his support staff works. He does not need to find any custom help desk solution and spend huge money on its custom integration.
B. Ready help desk for multi-vendor stores.
Ann opened a Multivendor store and is searching for an organizing a support system for it. She installs a special help desk connection add-on for his store and Re:Desk solves all this huge problem of communication between the owner of the marketplace (Ann), vendors and his customers.
Automatic ticket assigning to appropriate vendor and customer order details on ticket page make communication easy and save a lot of time.
Re:Desk Position In Our Categories
Since businesses have special business-related requirements, it is sensible they avoid buying a one-size-fits-all, ”best” software. Needless to say, it would be hard to try to pinpoint such an app even among widely used software products. The best step to undertake would be to take note of the various essential aspects which need analysis like major features, costing, technical skill competence of staff, organizational size, etc. After which, you should perform the research fully. Go over some of these Re:Desk evaluations and scrutinize each of the software solutions in your list in detail. Such comprehensive research ensures you weed out unsuitable apps and pay for the one which includes all the aspects your business requires to realize efficiency.
Position of Re:Desk in our main categories:
TOP
100
Re:Desk is one of the top 100 Help Desk Software products
There are trendy and widely used solutions in each software group. But are they automatically the best fit for your organization’s unique requirements? A trendy software solution may have thousands of users, but does it provide what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Re:Desk Service Desk Software reviews and think about the elements that you wish to have in the software such as the fees, main functionality, available integrations etc. Then, shortlist a few systems that fit your needs. Check out the free trials of these platforms, read online opinions, get information from the vendor, and do your investigation thoroughly. This profound groundwork is certain to aid you select the most excellent software application for your firm’s unique wants.
How Much Does Re:Desk Cost?
Re:Desk Pricing Plans:
Free Trial
Re:Desk
$29.99/agent/month
What are Re:Desk pricing details?
Re:Desk Pricing Plans:
Free Trial
Re:Desk
$29.99/agent/month
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
- Full functionality
- Multi-site (multi-store) connection
- E-commerce ready
- Multivendor ready help desk
- Easy to use, 10 min to setup
- Everything you need to start supporting customers
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to buy a Service Desk Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover whether the actual people and companies that use these solutions are indeed content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Re:Desk reviews across a broad range of social media sites. The data is then presented in a simple to digest way showing how many users had positive and negative experience with Re:Desk. With that information at hand you will be equipped to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Re:Desk?
Re:Desk integrates with the following business systems and applications:
- CS-Cart Software
- CS-Cart Multi-Vendor Software
- Ecwid (Coming Soon)
- Shopify (Coming Soon)
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