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James and James Fulfillment Review
- What is James and James Fulfillment?
- James and James Fulfillment benefits
- Overview of James and James Fulfillment features
- What Problems Will James and James Fulfillment Solve?
- Awards & quality certificates
- James and James Fulfillment pricing
- User satisfaction
- Video
- Technical details
- Support details
- User reviews
What is James and James Fulfillment?
James and James eCommerce Fulfillment is a cloud-based order fulfillment software that makes it simple for brands and online stores to reach customers both locally and globally. The software integrates with the eCommerce platforms and shopping carts they are using, allowing them to fulfill orders from multiple brands and channels in a single system.
Helping eCommerce businesses accelerate business growth and increase customer satisfaction, the order fulfillment software combines together those features they often find in separate systems. The software enables them to monitor how orders are being picked, packed, and shipped from a warehouse or fulfillment center in real-time.
James and James eCommerce Fulfillment also provides features for inventory management like the automatic synchronization of stock levels between online stores and warehouses and tracking of overstocked and understocked product lines. Last but not least, the order fulfillment software has an online portal used for handling returned orders.
Show MoreOverview of James and James Fulfillment Benefits
Order Management
With James and James eCommerce Fulfillment, brand and online store owners no longer need to use separate systems for managing orders coming from various channels. They can connect the software to any eCommerce platforms and shopping carts they are using and handle orders from multiple channels in one place. In addition, it also integrates with popular platforms like Amazon, eBay, Shopify, Magento, WooCommerce, and Kickstarter.
Warehousing and Inventory Management
The order fulfillment software gives users access to a global network of warehouses and fulfillment centers. They can store their stock in one of these warehouses and fulfillment centers to ensure that orders are delivered to customers fast. Fast-moving items are placed into pick storages while larger items are kept in pallets. James and James eCommerce Fulfillment also allows real-time monitoring of the picking, packing, and shipping of orders in the warehouse or fulfillment center.
Managing and tracking inventory is simplified as well. Barcodes are attached to items and users can access real-time inventory data from an online portal. They will be able to track, optimize, and synchronize stock levels across their online store and multiple warehouses. In addition, they can take advantage of the software’s product analytics capabilities to find out which product lines have the best or worst sales performance.
Efficient and Affordable Shipping
James and James eCommerce Fulfillment enables users to deliver orders to customers through a fast, reliable, and cost-effective shipping service. After the orders are picked and packed, they are automatically dispatched to its global network of shipping carriers. Moreover, the software permits users and their customers to monitor shipping status and progress online.
Show MoreOverview of James and James Fulfillment Features
- Multi-Channel Order Management
- Platform Integrations
- Order Tracking
- Warehousing
- Inventory Management
- Shipping
- Returns Management
What Problems Will James and James Fulfillment Solve?
Problem #1: Scalable growth
Many start-up eCommerce retailers find it difficult to scale their business, due to fulfillment problems. Spikes in order volumes due to seasonality or promotions can cause delays in shipping and delivery, if the retailer is doing it themselves, leading to bad reviews and disappointed customers.
James and James helps retailers overcome this hurdle, with a dependable outsourced fulfillment solution, which can scale up rapidly with increasing demand. By outsourcing, retailers also get valuable time back – instead of picking and packing their orders and dealing with help tickets, they can focus on sales, marketing or new product development.
Problem #2: Customer experience
James and James can help retailers improve their customer experience in a variety of ways.
Firstly, 98% of orders are dispatched same day, with a 99.999% pick and pack accuracy. This ensures every customer receives the right item at the right time, reducing poor reviews, “Where’s my order?” support tickets and returns.
Secondly, James and James provides an online portal and regular email updates to customers at every stage – from check out to their door. This keeps customers informed about and excited to receive their parcel. They can use the same portal to initiate and track returns too, if needed.
Finally, James and James offers a variety of packaging options, including custom boxes and mailing bags, and brand shipping labels and packing slips. The name of the person who packed the order is even included in a handwritten font on the slip. This ensures brands can continue to offer the feel of a small family-run business even when they’re massive.
Problem #3: New inventory insights
The real-time data and cloud-based tools in James and James’s software provides clients with insights that many other fulfillment providers can not match. For example, retailers can conduct a full ABC analysis of their inventory, identifying their top-selling products, those in the mid-tier that could use extra promotion, and those that aren’t selling at all and are incurring high storage costs.
This enables retailers to get smarter about managing their inventory, ensuring they have enough to meet demand, without over-investing in stock that’s unlikely to sell.
Awards & Quality Certificates
James and James Fulfillment Position In Our Categories
Knowing that companies have particular business-related wants, it is only reasonable they avoid paying for an all-encompassing, “perfect” software solution. Having said that, it would be futile to try to pinpoint such a software system even among sought-after software systems. The sensible thing to do would be to list the varied significant factors that merit examination including important features, costing, technical skill competence of the users, organizational size, etc. Thereafter, you must conduct your product research to a full extent. Have a look at some of these James and James Fulfillment review articles and look over each of the software systems in your list in detail. Such well-rounded product research ensures you stay away from unsuitable apps and choose the system that delivers all the function your company requires for success.
Position of James and James Fulfillment in our main categories:
TOP
200
James and James Fulfillment is one of the top 200 eCommerce Platforms products
If you are considering James and James Fulfillment it may also be beneficial to examine other subcategories of eCommerce Platforms gathered in our database of SaaS software reviews.
It's essential to realize that hardly any service in the eCommerce Platforms category is an ideal solution that can meet all the needs of all business types, sizes and industries. It may be a good idea to read a few James and James Fulfillment eCommerce Platforms reviews first as certain services may excel just in a really narrow group of applications or be prepared with a really specific industry in mind. Others can function with a goal of being simple and intuitive and as a result lack advanced elements needed by more experienced users. You can also come across software that focus on a wide group of customers and offer a complex feature toolbox, however this in most cases comes at a more significant price of such a solution. Make sure you're aware of your requirements so that you purchase a service that offers exactly the functionalities you look for.
How Much Does James and James Fulfillment Cost?
James and James Fulfillment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are James and James Fulfillment pricing details?
James and James Fulfillment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
James and James eCommerce Fulfillment’s SMB and enterprise pricing information is available only upon request.
User Satisfaction
Positive Social Media Mentions
26
Negative Social Media Mentions
0
We are aware that when you decide to buy a eCommerce Platforms it’s important not only to see how professionals rank it in their reviews, but also to check whether the actual people and businesses that bought it are genuinely satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and James and James Fulfillment reviews across a wide array of social media sites. The information is then featured in a simple to digest form showing how many customers had positive and negative experience with James and James Fulfillment. With that information at hand you will be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for James and James Fulfillment?
James and James eCommerce Fulfillment has off-the-shelf integrations with the following eCommerce platforms and shopping carts:
- Shopify
- WooCommerce
- Magento
- BigCommerce
- eBay
- Kickstarter
- ShipStation
- Brightpearl
- Ecwid
- EKM
- Not on the High Street
- Groupon
- Infusionsoft
- Linnworks
- Tradegecko
- Bluepark
- Rakuten
It can also integrate with bespoke online stores and a variety of ERP systems via Open API / EDI.Amazon.
James and James Fulfillment User Reviews
James and James Fulfillment average rating:
1/5
Overall impression
1/5
Customer Support
3/5
Value for Money
1/5
Ease of Use
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1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
3/5
Ease of Use
Published on: 14.06.2021
Company Size: 1-10 Employees
Industry: Cosmetics
PROS: Web interface is well laid out and well designed but not the best we've seen
CONS: Total failure to deliver crucial orders with no explanation or corrective measures taken. Extensive over billing, horrible responsiveness in general, and totally negligent even with very detailed instructions/fool-proof approach from us. Legal action will unfortunately be our only option at this point. 8 weeks spent chasing them and over 50 emails & phone calls seeking assistance that have resulted in absolutely nothing. Over 30 of our B2B customers including our distributor and their customers businesses have been affected by the negligence of James & James. Huge damage to our reputation and a lot of lost revenue.
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1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
3/5
Ease of Use
Published on: 14.06.2021
Company Size: 1-10 Employees
Industry: Cosmetics
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