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Volusion Review

Volusion
Our score: 9.3 User satisfaction: 100%

What is Volusion?

Volusion is a very scalable eCommerce and Shopping Cart platform developed to enhance your business growth. Due to the variety of unique features and functionalities that support the selling efforts of creative teams.

Managed by a team of dedicated eCommerce experts, Volusion will not only serve the placement needs of small and medium businesses, but also help them develop moneyworth strategies that give them a competitive edge on the market. Better yet, Volusion adopts the role of a personal eCommerce assistant of sole and freelance entrepreneurs, and helps them build attractive eCommerce websites. So far, Volusion-empowered platforms helped place around 185 million orders, and brought in an incredible revenue of $26 billion.

The secret of Volusion’s usability is it being involved in various aspects of the eCommerce business. The platform’s functionality revolves over four essential modules, each targeting a separate phase of the e-selling operation. For starters, you can apply Volusion’s create kit to choose a beautiful theme and custom-build a commerce storefront, placing content that is personalized and SEO-optimized, and targeting the ideal audience for your product and brand. Next, Volusion streamlines and enhances your buyers’ experience with a number of smart selling tools, among which process returns and refunds, abandoned cart reports, related offers and cross-selling, and end-to-end marketing campaigning. To help you grow and expand your outreach to new and international audiences, Volusion also works around fast lead generation practices, and makes sure all your decisions are based on actual customer intelligence.

Among the expert community, however, Volusion is best known for self-generated in-house services, and dedicated assistance to customers’ success without the interference of a third-party provider. With a long record of satisfied customers and a 99.9% guaranteed uptime, Volusion will be more than handy to market’s newcomers looking for secure checkouts (and not spending a fortune to get them!).

Another distinctive advantage is connectivity, as Volusion was projected as an open API platform developers can easily tweak until it blends seamlessly in their software ecosystem. Next to custom connections, Volusion also worked on building reliable partnerships and native third-party integrations, including all prominent social media networks.

To ensure that everyone can get a share of its functionality, Volusion comes with a very flexible pricing scheme, with even four different plans designed to meet the needs of all users. Prices vary between $15 and $135 a month, depending on storage, features, and integrations, and a free 14-days trial is also offered for users to test plans out, and determine which one works the best for them.

Overview of Volusion Benefits

Building an online store and boosting sales with Volusion is not just a reasonable investment, but also a way to inject some of your creativity, and make your operations enjoyable for the entire team. Be it that you’re a sole retailer, or the manager of a small/medium commerce team, Volusion and the experienced professionals behind it will give you a chance to improve your market position. How exactly does that happen? Let’s check:

Volusion Create

The core task Volusion will fulfill is to help you build a fully-functional, eye-catchy, and optimized online store. For the purpose, it offers an intuitive website builder and a library full of beautiful and professional themes, so that you can promote products and engage customers with ease. The platform has a proven record uptime of 99.9%, and will thus offer an unobstructed experience for the designer, and not a single bug or issue to worry about. In case, 24/7 support will be available to each user to streamline and solve all eventual problems.

The best part of the process is that you don’t have to be a developer/design pro to get the job done with Volusion. The builder lets you customize your product descriptions and page layouts by simply dragging-and-dropping content blocks, and enables advanced SEO optimization for posts, image galleries, videos, and testimonials that are about to appear on social media. A rich content editor will also be available, so that you don’t need to struggle each time you wish to fine-tune the store, but lack the experience to do so. To make matters even better, Volusion lets you embed a searching functionality in your store, so that customers can easily find what they need, or reach out to you at any point of time.

Volusion Sell

Volusion is, at the end of the day, a fully-functional eCommerce solution, which is why we believe Sell is the module where you will be spending most of the time. The core benefit of running a Volusion-powered online store is exactly what all businesses want – to sell more, and be paid directly, securely, and on time.

Once your store is fully designed, you can start listing your products and services in a searchable catalog, with rich descriptions and variant prices. The streamlined platform will also allow you to import products via CSV, control and edit stock amounts, and make changes and special offers to your products wherever necessary.

Nevertheless, Volsuion doesn’t require you to have an established clientele to start experiencing positive results. Instead, it will be your faithful assistant that targets customers and drives traffic, and secures you a higher position on search engine rankings. This is achieved with a variety of advanced features, among which built-in SEO tools, integrations with popular marketplaces alike Amazon and eBay, and the possibility to share and sell products on all leading social networks. Getting paid is enabled with a secure checkout, where you can accept transactions from Visa, MasterCard, DISCOVER, American Express, PayPal, Stripe, and Amazon.

On the other side of the axis, you will also have the peace of mind that customers’ orders are handled properly, so that you can enable flat, free and special shipping rates for your products, and manage eventual returns. While filling in an order form, each customer is invited to share the necessary data, which is later on stored for historic overview and analytic purposes.

Volusion Grow

Volusion also offers a built-in marketing kit designed to help companies grow their customer base. Using it, you will have access to an array of expansive SEO features that place your store straight within Google’s search loop, and manage all social media accounts from the comfort of a single dashboard.

The platform will handle all of your SEO requirements, starting with custom metadata and moving to absolute sitemap indexing and optimization. The package includes unique meta titles, descriptions, and photo attributes for your products, search-friendly and custom URLs for your pages, and editable Robots.txt files that let you decide which parts of your store should be most visible to customers and search engine crawlers.

Volusion Reporting

Another reason why we believe Volusion goes beyond traditional store management is its analytic power. The system works hand-by-hand with Google Analytics to gather and process customer data, and lets you pull off both standard and custom reports at a preferred point of time. Some of the unique reporting templates include abandoned cart summaries, ROI tracking & reports, product views, RMAs, and many more.

Volusion Support & Dedicated Success Management

Last, but not least, Volusion doesn’t limit dedicated support and success assistance to users of a particular plan. Regardless of whether you’re a pioneer user or an advanced sales professional, a dedicated team of Austin-based sales pros will be available to build a working strategy with you. You can get assistance with implementation, integration, design, or while developing your marketing strategy, as these experts are available 24/7 to answer any of your questions. At the same time, you will be offered with training guides and materials in their Help Center, and become a member of a large and satisfied user community.

Some of the areas were Volusion experts will be most useful to you are brand management, customer experience management, sales and revenue growth, driving traffic to your website, improving your position on Google rankings, and much more.

Overview of Volusion Features

  • Store Builder
  • Design
  • Marketing
  • Ecommerce
  • Secure Hosting
  • Built-in SEO
  • Free Slideshow
  • Easy Editor
  • Customizable storefront designs
  • Social media sharing and integrations
  • Email marketing tools
  • Process returns and refunds
  • Abandoned cart reports
  • Third-party integrations
  • 99.9% guaranteed uptime
  • 24/7 dedicated customer support
  • Secure checkout for every plan

Volusion Position In Our Categories

Bearing in mind businesses have distinctive business requirements, it is rational they avoid selecting a one-size-fits-all, “perfect” software system. Regardless, it would be almost impossible to try to discover such a software solution even among branded software products. The logical thing to undertake should be to tabulate the various major aspects which necessitate examination like major features, price plans, skill competence of the employees, organizational size, etc. Then, you must follow through the product research through and through. Go over these Volusion evaluations and scrutinize each of the software products in your shortlist more closely. Such well-rounded research guarantee you keep away from poorly fit apps and choose the system that includes all the benefits you require company requires for optimal results.

Position of Volusion in our main categories:

TOP 20

Volusion is one of the top 20 eCommerce Software products

TOP 10

Volusion is one of the 10 Shopping Cart Software products

If you are interested in Volusion it might also be beneficial to investigate other subcategories of eCommerce Software gathered in our database of B2B software reviews.

Every organization has different requirements and requires an application that can be customized for their size, type of employees and clients, and the particular industry they are in. For these reasons, no software can provide perfect functionality out-of-the-box. When you try to find a software app, first be sure what you want it for. Read some Volusion eCommerce Software reviews and ask yourself do you need basic functionality or do you need complex functionality? Are there any industry-specific features that you are searching for? Find the answers to these questions to help your search. There are multiple factors that you need to consider and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally choose the system that offers all that you require to enhance your company efficiency and productivity.

How Much Does Volusion Cost?

Volusion Pricing Plans:

Free Trial

Mini

$15/month

Plus

$35/month

Pro

$75/month

Premium

$135/month

Volusion offers all the eCommerce features you need for your business that suit your budget as well. There are four product packages available plus a free trial version for those who want to test and know the Volusion experience. All enterprise pricing plans are billed monthly or annually.

Mini – $15/month (monthly) or $13.50/month (annually)

  • Unlimited Storage
  • No Transaction Fees
  • 100 Products
  • Online Support
  • Social Media Tools
  • Facebook Store
  • Mobile Commerce
  • Automatic Tax Rates

Plus – $35/month (monthly) or $31.50/month (annually)

All Mini plan features plus:

  • 1,000 Products
  • Phone Support
  • Newsletters
  • Ratings and Reviews
  • Abandoned Cart Reports
  • Import/Export

Pro – $75/month (monthly) or $67.50/month (annually)

All Plus plan features plus:

  • 10,000 Products
  • Priority Support
  • Amazon Integration
  • eBay Integration
  • API Access
  • CRM

Premium – $135/month (monthly) or $121.50/month (annually)

All Plus plan features plus:

  • Unlimited Products
  • Priority Support
  • Dedicated Account Manager

User Satisfaction

Positive Social Media Mentions 101
Negative Social Media Mentions 0

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Volusion reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Volusion. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Volusion Comparisons

Volusion user reviews

Online shopping is now more enjoyable and convenient because of Volusion.

Read full review >
Dominic
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 02.05.2020 Company Size: Industry: Information Technology and Services

Volusion teaches you to become an expert in building your online store.

Read full review >
Cyril
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 08.04.2020 Company Size: Industry: Arts and Crafts

Best option!

Read full review >
Jamison
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 01.04.2020 Company Size: Industry: Staffing and Recruiting

I appreciate all the troubleshooting steps that the tech support team did for my site.

Read full review >
Gabriella
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.03.2020 Company Size: 1-10 Employees Industry: N/A

Happy that I found a high-quality software that I can use to revolutionize my business.

Read full review >
Dean
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.03.2020 Company Size: Industry: Design

What are Volusion pricing details?

Volusion Pricing Plans:

Free Trial

Mini

$15/month

Plus

$35/month

Pro

$75/month

Premium

$135/month

Volusion offers all the eCommerce features you need for your business that suit your budget as well. There are four product packages available plus a free trial version for those who want to test and know the Volusion experience. All enterprise pricing plans are billed monthly or annually.

Mini – $15/month (monthly) or $13.50/month (annually)

  • Unlimited Storage
  • No Transaction Fees
  • 100 Products
  • Online Support
  • Social Media Tools
  • Facebook Store
  • Mobile Commerce
  • Automatic Tax Rates

Plus – $35/month (monthly) or $31.50/month (annually)

All Mini plan features plus:

  • 1,000 Products
  • Phone Support
  • Newsletters
  • Ratings and Reviews
  • Abandoned Cart Reports
  • Import/Export

Pro – $75/month (monthly) or $67.50/month (annually)

All Plus plan features plus:

  • 10,000 Products
  • Priority Support
  • Amazon Integration
  • eBay Integration
  • API Access
  • CRM

Premium – $135/month (monthly) or $121.50/month (annually)

All Plus plan features plus:

  • Unlimited Products
  • Priority Support
  • Dedicated Account Manager

What integrations are available for Volusion?

Volusion supports integrations with the following business systems and applications:

  • PayPal
  • ShipStation
  • Vextras
  • FedEx
  • Norton
  • QuickBooks
  • Amazon Pay
  • Apptive
  • Atandra
  • Authorize.net
  • AutoResponderMax
  • Beanstream
  • DataFeed Watch
  • Doogma
  • eBridge Connections
  • eFulfillment Service
  • GeoTrust
  • GoDataFeed
  • LiveChat
  • Nextopia
  • OrderCup
  • Realex
  • Rejoiner
  • SagePay
  • SecurePay
  • SellerExpress
  • ShippingEasy
  • Shipwire
  • SkuVault
  • Solid Commerce
  • Stripe
  • thawte
  • TrueShip
  • Unify
  • ViralSweep
  • Yotpo

Volusion average rating:

Average score
4.5/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Marguerite

PROS: I rank it quite high on the list of successful shopping cart solutions, giving only slight priority to Magento for its sexy open-source appearance. There are many things I consider to be excellent about this product: it is kind of robust, but that doesn't affect its speed and functionality; my contact with Austin support showed me that they do care about customers, and they are knowledgeable enough to handle every problem; they don't make false promises, and they will tell you everything as it is; quality beats Magento with miles, unless you compare looks, I already said that; and finally...we've been using it for 3 years, and we never had a reason to complain. How does that sound?

CONS: OK, let's name few things that are not exactly mind blowing: A/B testing is absent; product prices are not dynamic they are calculated on the basis of an alghorithm, so you won't be able to make reductions and special promotions; Web 2.0 is just a myth (unfortunatelly); for the sake of truth, some competitors have niftier features.

Reviewed 9 months ago

Read full review >

The least favorable review

Monique

PROS: The most distinctive advantage is simple navigation, both for us, who edit offers, and end users who get a deal on the fly. Our marketing team is delighted by the possibility to support particular product pages with videos, to do some depth-adding personalization and customization, but most of all to rely on already settled SEO issues. Marketing is, in fact, the strongest aspect of this program, since the APIs enable integration with almost every social platform-you can sell on eBay, Amazon, Facebook, or create your own unique deals, coupons, menu promotions, MyAwards, gift cards, discounts, etc.

CONS: There is a lot left to desire in Volusion, but I believe it is all a matter of time. Mobile responsiveness can be improved, for instance (they can follow WordPress's example), and so can customer support. They are knowledgeable, that's true, but that doesn't mean they're fast. I often get frustrated by the fact that I am waiting for days, and it gets particualrly bad when they don't have a solution for my problem.

Reviewed 2 years ago

Read full review >

More reviews from 14 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Online shopping is now more enjoyable and convenient because of Volusion.

Read full review >
Dominic
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 02.05.2020 Company Size: Industry: Information Technology and Services

PROS: Volusion gave me the ultimate solution to help me manage the overall sales of my products. Using the software is relatively simple, straightforward, and a lot better than others. My e-commerce site is now organized, making it easier for us to process all orders as soon as they come in.

CONS: The app sometimes logs out unexpectedly while customers are in the middle of doing their shopping. I hope that they can fix whatever bug is causing this to happen because we might lose customers.

What do you think about this review? Great Poor

Volusion teaches you to become an expert in building your online store.

Read full review >
Cyril
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 08.04.2020 Company Size: Industry: Arts and Crafts

PROS: Volusion is a great tool that you can use if you would like to venture into an online business. Even if you do not have any knowledge of coding, you can still manage to create your first business website by following the instructions provided by Volusion. There are a lot of templates to choose from that allow you to decide what to do with your website. You can also select specific background themes that will match your business profile and help highlight both products and services that are being offered online.

CONS: The plan rates are not that affordable based on my current status. What I have right now is the lowest plan that is around $30, and I wish that I can get it a lower price since I am only relatively new in the industry. However, I think that if your business can afford to pay for the highest plan, then you should go for it because of the return of investment is worth it.

What do you think about this review? Great Poor

Best option!

Read full review >
Jamison
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 01.04.2020 Company Size: Industry: Staffing and Recruiting

PROS: Volusion allows us to create a competitive website where we can freely showcase all of our products and services. Customization is allowed since there are countless of templates that you can choose to enhance your on-line shops. It also allows you to collect real-time payments using either credit/debit cards, which takes place as soon as the customer clicks the add to cart and check out option.

CONS: Should you wish to purchase additional templates for your website, you will be required to pay extra. The paid templates are helpful and necessary for an e-commerce site, but I'm thinking twice whether to purchase some or not because I find the pricing too expensive for my liking. Also, there are times when credit card payments are being declined outright because there aren't enough shipping cards available on stock. We have raised this issue repeatedly to Volusion, and we are hoping that they can take action as soon as possible.

What do you think about this review? Great Poor

I appreciate all the troubleshooting steps that the tech support team did for my site.

Read full review >
Gabriella
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.03.2020 Company Size: 1-10 Employees Industry: N/A

PROS: One of the reasons why I enjoy working is due to using Volusion; they have excellent technical support staff. I am not savvy when it comes to all of these technical and programming staff, and they are always accommodating and patient whenever we need extra help or assistance.

CONS: Tech support is very much okay, but the downside is that Volusion made some recent changes in terms of support coverage depending on plan rates. For lower plan rates, they only offer e-mail or chat support, which does not apply to urgent issues. I'm sad that phone support is only provided for premier plans amounting to $299 per month. As much as I would like to subscribe to that particular plan, I find it expensive and unaffordable. As of the moment, we do not have any choice but to ask for help from chat representatives, which is time-consuming.

What do you think about this review? Great Poor

Happy that I found a high-quality software that I can use to revolutionize my business.

Read full review >
Dean
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.03.2020 Company Size: Industry: Design

PROS: Volusion is like a package that comes with a lot of surprises. My ultimate dream is to make it big in the design industry. I dreamt of launching my very own virtual shopping center and having the privilege to promote all my products and services. I am fortunate to work with Volusion because they allowed me to launch my online store by providing me all the essential support I needed. Now I can easily access my e-commerce site wherever I go using either a computer or a mobile phone.

CONS: My working relationship with Volusion has been anything but smooth sailing. I admire the way their employees deal with their clients. There is nothing I don't like or appreciate about the product, and I hope that they continue to work harder to come up with better ideas in the future.

What do you think about this review? Great Poor

Useful tool meant for e-commerce however it needs more improvement.

Read full review >
Gay
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.02.2020 Company Size: 1-10 Employees Industry: N/A

PROS: Customers don't need to visit a physical store to shop for what they want and need. Volusion helps any business owner achieve his or her ideal E-commerce platform. Shopping is now made easy and convenient for customers because it can be done anywhere and everywhere.

CONS: They could modify their prices to make more clients happy. Let's face it the price is not affordable, and there's a lot of room for improvement, especially when it comes to their outdated and dull-looking templates. If you want to use more of the high-end themes to make your site, you need to pay extra, which for me is not worth it.

What do you think about this review? Great Poor

Volusion is guaranteed to help you grow your business in just a matter of time.

Read full review >
Dale
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 10.02.2020 Company Size: Industry: Retail

PROS: I no longer have to worry whether my business will survive because, through the help of Volition, I was able to create my very first shopping platform. Now I am confident that I can promote and sell my products all over the world by simply using the internet. I am now seeing favorable results because of Volusion.

CONS: Understandably, Volusion needs to earn a certain percentage per product that is sold online. However, the commission that they are getting is quite high, so my revenue per product is now lower than what I expect.

What do you think about this review? Great Poor

Excellent launching point for beginners in retail

Read full review >
Betty
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.09.2019 Company Size: 11-50 Employees Industry: Internet

PROS: I like it, that's a fact. I tend to look for flaws, but my critical approach won't make the platform any worse, it does its job fine. The thing is that it was designed to satisfy basic needs, and that's just as far as customization there can allow. At the same time, you will need SQL and data import/export skills, but nothing that complicated again. Coding is a bit out-fashioned, won't shine, but it will respond. What is really amazing about such a simple platform is its advanced SEO feature, both simple and powerful. Customers always find what they want, and they ask for no assistance when checking out. I don't even think we needed more than this.

CONS: I don’t like that they lack mobile-friendly templates. In fact, templates are quite plain and similar to each other, so don't hope for a unique site (unless you pay for it). APIs leave a lot to wish for, and support service takes time. I wouldn't let support service draw me back, though, they are still too helpful and accurate. So, your call!

What do you think about this review? Great Poor

Has everything a small business can need

Read full review >
Tracy
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.09.2019 Company Size: More than 100 Employees Industry: Internet

PROS: It is easy, and when I say easy, I actually mean one that takes minutes to go online and to start running an e-store. I don't know why people think it's basic, I'd rather say it's powerful, unless you think that having your SEO developed is not an advantage. I can say the absolute same for their APIs because I never had an issue with integration. I am also a fan of the company standing behind it, they have a number of good products, and they update them regularly.

CONS: You will sometimes need bandwidth overages, and those are too luxurious for a small business. If you're planning to attract more traffic to your website, get ready to pay more (note that some competitors can offer better options here).

What do you think about this review? Great Poor

Works well, but needs some modernisation

Read full review >
Marguerite
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Unavailable

PROS: I rank it quite high on the list of successful shopping cart solutions, giving only slight priority to Magento for its sexy open-source appearance. There are many things I consider to be excellent about this product: it is kind of robust, but that doesn't affect its speed and functionality; my contact with Austin support showed me that they do care about customers, and they are knowledgeable enough to handle every problem; they don't make false promises, and they will tell you everything as it is; quality beats Magento with miles, unless you compare looks, I already said that; and finally...we've been using it for 3 years, and we never had a reason to complain. How does that sound?

CONS: OK, let's name few things that are not exactly mind blowing: A/B testing is absent; product prices are not dynamic they are calculated on the basis of an alghorithm, so you won't be able to make reductions and special promotions; Web 2.0 is just a myth (unfortunatelly); for the sake of truth, some competitors have niftier features.

What do you think about this review? Great Poor

Basic and really intuitive

Read full review >
Monique
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 09.09.2018 Company Size: 1-10 Employees Industry: Medical Devices

PROS: The most distinctive advantage is simple navigation, both for us, who edit offers, and end users who get a deal on the fly. Our marketing team is delighted by the possibility to support particular product pages with videos, to do some depth-adding personalization and customization, but most of all to rely on already settled SEO issues. Marketing is, in fact, the strongest aspect of this program, since the APIs enable integration with almost every social platform-you can sell on eBay, Amazon, Facebook, or create your own unique deals, coupons, menu promotions, MyAwards, gift cards, discounts, etc.

CONS: There is a lot left to desire in Volusion, but I believe it is all a matter of time. Mobile responsiveness can be improved, for instance (they can follow WordPress's example), and so can customer support. They are knowledgeable, that's true, but that doesn't mean they're fast. I often get frustrated by the fact that I am waiting for days, and it gets particualrly bad when they don't have a solution for my problem.

What do you think about this review? Great Poor

Volusion Review

Read full review >
Francisco
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.01.2018 Company Size: 1-10 Employees Industry: Security and Investigation

PROS: There are so many things to love about Volusion, and on top is definitely the simplicity and intuitivity of its interface. I think it is the easiest hosting platform I've worked with, based on the concept of self-services, familiar design, and a number of precious guides and tutorials. And this is only the first impression! You'll get the real picture of how this program works once you're really in, doing branding and messaging, and making use of professional services to design your main pages and to describe your products. Let's not forget their amazing pro-service SEO team, which generates ROI forms for us, after guaranteeing ROI at the first place. We own them big time, they increased leads from 2/week to 3/day!!

CONS: According to me, there are 2 big problems this platform has to take care of: 1. They obviously designed a B2C cart, not a B2B one. Generally, the difference is small, but we manufacture and procure products on demand, which means we need adjustable pricing per quantity. Volusion went too far generalizing our pricing, and charged the same price per unit enabling discounts only as they were initially input, for instance gives $10 discount per 100 and per 500 pieces. The correct discount values are mentioned in a special table, but users have troubles noticing them, if not neglecting them all toghether. 2. The lack of a manager point of contract, at least for the time being. We had to sign seprate contracts for every product-SEO, Pay Per Click, and others, which was pretty time-consuming, and invoked a feeling of the product being a bit too complicated. Despite of this, I still love Volusion, it is an amazing product!

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Manages few stores at a single location

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Kathryn
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.01.2018 Company Size: More than 100 Employees Industry: Banking

PROS: Our idea was to set up few different stores in one location, ideally being able to prevent interaction between them even when sales taxation and shipping rules seem to coincide. No platform was able to guarantee this 100%, and we finally discovered it in a tool that wasn't even close to the top of our list or the threshold of what we were willing to pay to satisfy this requirement. That's why I think Volusion is awesome, even if I don't have such a throughout technical knowledge to give some additional advice. Now we are able to distinguish between separate groups of clients, and that's critical for our business.

CONS: I personally minded the complexity of the set up process, which, however, wouldn’t be that bad had I dived a bit deeper in the IT sector. It definitely takes to master the program to understand its power, so I invite you to do it. I have no meaningful remarks to make.

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It is a pleasure to work with Volusion

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Lorena
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.12.2017 Company Size: 1-10 Employees Industry: N/A

PROS: When you run a Volusion website, everything is smooth. You get a platform that can be installed easily, an intuitive interface, and best of all a supportive customer service to keep you on the right track. I dealt with different CSRs, and none of them failed to respond my questions. Additionally, I never waited too long for it, and in case something else turned out in the meantime, I just used asked them to call me back...which they did! Very cool feature, I'm impressed by it.

CONS: I wanted to integrate it with Quickbooks, but it took them a while to explain me how to do it. For what I know, APIs are great, and integration is possible with every popular system. I have nothing else to say in this section.

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Reviewed By Louie Andre
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