Kareo Review

PROS: None- I couldn't even get in to use if before writing this evaluation

CONS: Their sales people withheld information and made false promises to get me to sign on. It turns out they are not compatible with MACs. They also have not given me access to products I have signed up for but are advising me that despite their not being able give me an estimate as to when they will get access. Their customer service people always defer to email address and I have not gotten a response. There is no communication between their staff within and between departments as well as with the customer.

PROS: Customer support is polite and apologetic. Initial setup was easy.

CONS: Limited customization, long delays in tech support solutions (ex: credit card collection had not worked for weeks despite tech support “working on it.”) There are glitches where the patient demographics and payment details will not copy into the practice management program and have to be manually updated.

PROS: The best aspect of the product was how quickly the services were implemented and available to my practice.

CONS: I selected Kareo out of several electronic record companies. Initially when presented with the system- the customer service staff were extremely nice: offering to help, suggesting ways to may documenting easier, and offering extended services such as a billing solution. Well I was sold on the 'try free for 30 days'. I tried the software for a few days and realized I did not like the software. It was missing a few things that I needed for my practice. I called to speak to a 'coach' and was advised that my assigned representative was no longer available and that someone else would contact me. Well that never happened. Needless to say after about 10 days I no longer accessed Kareo software. I called customer service a few months later to inquire about billing and that is when I was met with rudeness. The staff spoke to maliciously, were extremely disrespectful, and argumentative. The worse was a lady by the name of Marlo V. I regret even signing up with this company. They lied to me and are money hungry. They are unsympathetic, do not listen to your concerns, and are only focused on how they can get your money for billing purposes each month. I do not recommend anyone utilize Kareo. Its not worth it to be scammed by the EHR/EMR company then be utterly spoken to without disregard and disrespected.

PROS: They do help generate reviews but you could do this just as well through Survey Monkey and then requesting the reviewers post to social media

CONS: Customer service is absolutely atrocious. Horribly slow response times, failure to fix even then simplest problems, etc.