Lansweeper Review

PROS: Network scanning can be time-consuming, so I am thankful that Lansweeper was introduced to us, which made life a lot easier. Also, inventory sessions are now more seamless than before because Lansweeper can easily identify the units that need to be repaired by the manufacturer.

CONS: It took a while for us to complete the first scan for all our brand new units. We are glad that Lansweeper was able to complete the job in just a couple of days. Yes, it is time-consuming, but we have no choice but to do the scans by batches to prevent network issues that can cause us bigger problems.

PROS: As a long-time user of Lansweeper, I must say that you should not underestimate this product's capability. What amazes me is its ability to track all the valuable information that concerns all our computers, printers, software, and other stuff. The system is always being updated to ensure that we can monitor all existing assets seamlessly. Should there be any significant issues, we don't have to worry anymore because their helpdesk team is just one call or ticket away. This tool is considered part of my company investment in the long run because it gives me essential reports that I would like to see weekly. The product's annual price is not considered cheap. Still, considering the things that it can do for the company, I would say it's pretty reasonable. As long as employees love using LANSweeper, then we are here to stay as clients.

CONS: One way to address its users' recurring issues is by launching a ticket that goes straight to the helpdesk. As users, we are required to fill up multiple fields correctly for your request to push through and be addressed in less than 24 hours. If not, then the ticket gets rejected, and you're back on square one. Another issue is the inconsistent speed and performance of LANSweeper, depending on the server that they are currently using. As paying customers, I believe that we deserve to have a system that works fast and delivers results 24/7.

PROS: Our helpdesk team can work more efficiently with the help of Lansweeper’s intuitive ticketing system. We make it a point to solve all urgent issues within the day and the remaining ones within 48 hours.

CONS: I wish that the support team behind Lansweeper would be more proactive in helping us uncover more answers to each of our concerns. We tried to join several online forums to raise our queries, but we haven’t got the answers/solutions that we were looking for. Another concern is that we find it difficult to look for information and access certain features whenever they update the platform.

PROS: It is not all the time that we have sufficient staff to look after our network needs. That is why we decided to invest with Lansweeper to serve as an alternative to some of our IT staff. The level of functionality of this tool is more than what we expect it to be. The amount of work that it produces is comparative to a human being, which makes the product impressive. I am thankful that this platform has saved us from doing countless hours of hardware and software audits. It is capable of sourcing out all system information that you need in one go.

CONS: We just acquired the product less than a month ago, and I am currently observing its overall performance. So far, things are going smoothly, but I’ll let you guys know in case something comes up.

PROS: One of the easiest products that I've worked with in my entire career. I love its capability to personalize reports to understand what's going on with all corporate assets. Plus, it allows you to do some remote work, thus making it more efficient.

CONS: We have to use a separate set of security software to send us system alerts regarding suspicious activities. It would be great to integrate this into Lnasweeper, but it's not applicable as of the moment.

PROS: The reporting is accurate and up to date. Everything that I need to know about a certain network device is readily available through Lansweeper.

CONS: We have been using this system to install and introduce software for the entire business. I suggest that you initiate the deployment process in small batches because it can get really slow right in the middle of the session. You might also encounter some issues during the installation process that could cause you bigger headaches. It’s better to be prepared than feel overwhelmed later on.

PROS: One of the advantages of using Lansweeper is it keeps all network assets in check. It also makes it easier for you to monitor the current specs and packages of each computer unit and make sure that it is updated regularly.

CONS: It can take a while to restart PC’s from a remote location. It would be faster if you’d instruct the user to do it by himself rather than relying on Lansweeper to do this simple task.

PROS: One of the things that I appreciate about Lansweeper is the easy to install guidelines since the instructions are easy to follow. One of its primary tasks is to scan all PCs for potential updates, viruses, or threats, thus keeping it safe and efficient for everyday work. Some units work overtime, so we should make an effort to schedule regular scans to keep it in optimum condition.

CONS: One of the first things that I noticed while using LANsweeper is the crowded interface. All the information that is being provided is relevant to keep all our assets running smoothly. But having all this information placed on a single page can be confusing on the users' end. Suppose the person is not that knowledgeable about all the technical jargon presented in front of him. In that case, he can have a hard time doing his job efficiently. Also, I think that the demo data that continually appears on screen is distracting, so I found a way to get rid of it for good.

PROS: It's an all in one tool that I need for my helpdesk team to run smoothly even with minimum supervision from my end. It’s easy for me to reassign tickets to respective employees and monitor our backlogs on a day to day basis.

CONS: One of the challenges that I have encountered while using this tool is the reporting feature. I want our daily reports to be organized, so that’s easy to understand by all staff members. Somehow I am having difficulties pulling them up each week, so I have to find a different approach this time around.

PROS: It saves our IT personnel so much time because Lansweeper conducts remote scanning to all units on random dates. I like that it can monitor each unit's exact specs, making it easier to conduct inventory.

CONS: Everything about this product has been useful to the company.

PROS: This tool allows you to fully examine what goes on within your network by providing all the necessary information that could help you identify your assets' status. You can group your assets based on certain categories so you can easily find what you are looking for if something needs to be repaired or replaced to ensure that all assets are in great shape.

CONS: The number of reports that it produces is almost too overwhelming to interpret. I know that it's useful in so many ways. Still, it would be nice to create a certain structure that would be easier for people to follow whenever they need to create those reports. Also, I would advise that you refrain from removing any software from the computers because it's quite difficult to reinstall them again.

PROS: You'd be surprised at how much information it can provide regarding specific hardware used in the office. In just one click, you'd be able to see its specifications and the type of software installed in the device. We depend on the reports to remind us of warranties and software update schedules.

CONS: You'd be asked to pay more money if you want a better ticketing system. This is very important if you are currently managing a vast number of assets.

PROS: It gives you all the information that you need concerning IT assets. It eliminates the need for manual tracking, plus this tool requires less workforce to operate.

CONS: The overall performance of LANsweeper has been pretty impressive so far it went beyond what I initially expected.