ChangeGear Review
What is ChangeGear?
ChangeGear is a fully-integrated, enterprise-level IT service management (ITSM) platform designed by SunView Software Inc for IT organizations of all sizes. It is an easy-to-use solution that streamlines ITSM processes to help enterprises manage, track, and control IT service effectively. The software leverages intelligent processing to power people-centric IT service management with enterprise-grade features that automate all the repetitive tasks required to manage challenging environments.
The platform combines three powerful modules namely: Change Manager, Service Desk, and Service Manager. The modules integrate to provide an all-inclusive, intelligent ITSM software with capabilities to meet the present-day and yet to come business requirements. They work in unison to simplify IT management while making it more flexible and efficient.
Show MoreOverview of ChangeGear Benefits
ChangeGear modular approach to IT service management brings multiple benefits enjoyed by organizations operating in numerous industries. The solution allows IT managers, IT staff, and end-users to enjoy the convenience of a streamlined and automated IT service management with seamless integration of vital ITSM processes such as problem management, incident management, release management, and knowledge management. It fast-tracks response time, incidents resolution, and reinstates normalcy while reducing the damaging effect on business operations.
The change management module provides tools built for business agility. The module is fully-optimized to withstand any dramatic increase in velocity and volume of changes in your enterprise. It leverages advanced controls and automation to streamline the release and change management process for improved compliance and risk management.
On the other hand, the ChangeGear Service Desk module provides all the essentials you require to deliver remarkable service. It’s a cost-effective and highly-scalable platform that allows you to manage, control, and track IT services. It’s easy-to-implement, configure, and manage which means you can effortlessly resolve requests, facilitate ticket routing, and systematize all changes without sacrificing quality of service delivery.
Lastly, the CnageGear Service manager is a robust module that utilizes intelligence-driven service management to deliver phenomenal service and improve staff productivity. It integrates Service Smart Technology with machine learning to provide features that facilitate strategic organization to power your proactive team. This module is the gateway to a new standard of forward-looking, self-service engagement and staff productivity.
Show MoreOverview of ChangeGear Features
- Change management
- Release management
- Change calendar
- ITIL configuration management
- Incident management
- Knowledge management
- Problem management
- Project management
- onboarding
- Self-service portal
- Service catalog
- CMDB and asset directory
- Automated smart response
- Intelligent tickets assignments
- Chatbot self-service
ChangeGear Position In Our Categories
Since companies have distinct business needs, it is only wise they steer clear of deciding on an all-in-one, ”best” software product. Just the same, it would be difficult to try to stumble on such an app even among sought-after software systems. The sensible thing to do is to jot down the numerous key factors which necessitate careful thought like major features, packages, skill levels of staff members, organizational size, etc. Then, you must double down on the product research comprehensively. Browse through some of these ChangeGear reviews and explore each of the applications in your shortlist in detail. Such comprehensive product research can make sure you keep away from poorly fit software products and choose the one that meets all the aspects your business requires to realize efficiency.
Position of ChangeGear in our main categories:
TOP
50
ChangeGear is one of the top 50 IT Asset Management Software products
If you are interested in ChangeGear it may also be a good idea to check out other subcategories of IT Asset Management Software collected in our base of B2B software reviews.
It is important to keep in mind that virtually no service in the IT Asset Management Software category is a perfect solution able to fulfill all the needs of different company types, sizes and industries. It may be a good idea to read a few ChangeGear IT Asset Management Software reviews first as specific software can perform well just in a very narrow group of applications or be created with a really specific type of industry in mind. Others might operate with a goal of being easy and intuitive and consequently lack advanced elements needed by more experienced users. You can also come across apps that cater to a wide group of customers and provide a complex feature set, but this usually comes at a more significant cost of such a service. Be certain that you're aware of your needs so that you get a service that has exactly the functionalities you search for.
How Much Does ChangeGear Cost?
ChangeGear Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are ChangeGear pricing details?
ChangeGear Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ChangeGear doesn’t provide a detailed enterprise pricing structure for its products. Contact the vendor for in-depth information regarding the software pricing.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We know that when you make a decision to buy a IT Asset Management Software it’s crucial not only to find out how experts rank it in their reviews, but also to find out if the actual people and businesses that purchased it are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ChangeGear reviews across a wide array of social media sites. The data is then displayed in an easy to understand way showing how many clients had positive and negative experience with ChangeGear. With that information at your disposal you should be prepared to make an informed buying decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ChangeGear?
ChangeGear integrates with the following business systems and applications:
- Jira
- SharePoint
- Microsoft Dynamics
- PBX
- Belladato
- SolarWinds Network Performance Monitor
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