Lightspeed Restaurant Review

PROS: The product looks nice if you spend the time to make it look nice. Else it looks very basic.

CONS: Sales and their IPO is the only thing they are interested in. Once sale is are you realize nothing works correctly

PROS: Le support technique est vraiment super. Très efficace!

CONS: Nous avons du faire des ajustements au tout début, puisqu’à la base le logiciel n’est pas adapté spécialement pour un Spa.

PROS: very simple to use. End user friendly. Easy for staff. When it works it works, every once in a while they seem to make a change that creates havoc on your business then it takes them forever to fix it.

CONS: Our back end is reporting zero sales, all receipts gone, etc. for the last 2 days. Front Line support only offers to escalate, we are basically dead in the water. Been calling support since it occurred. Advance reporting is fairly basic. API - I had asked about limitations on the API they offer and it took forever to get a response. They did tell me to ask in the forums as they do not talk about it via support any longer. ( that was enough I guess to make me back away from trying to do any integrations with their integration partners - I am not sure why anyone would be an integration partner with them when this is how they answer things) An example would be - They have REPORTING partners and the partners told me they rely on the API provided by LIGHTSPEED, Since lightspeed was not able to provide much of anything I though it best not to invest..

PROS: In my restaurant, we have been working with Light Speed from the opening in 2017, so over two years now, and me and my staff are very happy about.A special mention i want to do is the direct and quick Tech Support during the regular business hours of the day at every time, this aspect put Lightspeed above the competitors

CONS: few aspect could be better, they are always improving and this is good but is still few thing need to work better

PROS: The ease of use is it's best quality - its intuitive & easy to use

CONS: I honestly cant think of any - we haven't run into any issues

PROS: The different interfaces your able to have on a restaurant platform. Regardless of what type of service you want to offer, they have all the solutions!

CONS: Reporting could be better, and i got confirmation they are already working on the known issues.

PROS: Just installed Lightspeed at the Montreal Racket Club and can’t believe how simple to use and install it is. Would definitely recommend!

CONS: Very happy so far

PROS: Ease of use for employees and customer support provided

CONS: More reports without having to pay extra

PROS: Shockingly satisfied by this POS. I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We’re a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it! The customer service is outstanding, and offered hands-on support with our setup. We’d had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I’m also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved. I’m extremely impressed by how well it works for our unique “combo based” menu. Lightspeed has helped close a lot of simple human error loopholes!

CONS: When a sent item is removed from a tab after it has been sent/saved, the item stays on the tab with a -1 indicator. This is great, however it can lead to big glitches that that item is part of a Combo or Choice. It's only happened a couple of times, where we've had to recreate the check from scratch and have Lightspeed Support manually void out the glitching tab. That's about it!

PROS: Easy to use simple and intuitive interface. Amazing customer support

CONS: Can be a bit laggy at times if internet connection is not strong

PROS: Ease and Use. It's simple yet has enough advanced settings to customize to your business model.

CONS: None