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Lucidchart Review

Lucidchart
Our score: 8.9 User satisfaction: 89%

What is Lucidchart?

Lucidchart is the ultimate diagramming tool that provides businesses and professional individuals with a web-based, user friendly flowchart platform loaded with multiple features and capabilities to help them with their diagramming needs. Used by more than 6 million users all over the world, Lucidchart allows one to create flow and organization charts, wireframs and UML, among many others.

Lucidchart is an ideal diagram tool for brainstorming and managing projects. The tool also works smoothly with popular web applications and business systems, including Google Apps. Lucidchart is so intuitive that it is used in many industries, including engineering, web design and development, and business sectors.

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Overview of Lucidchart Benefits

Making diagrams to convey ideas, present structure and organization, and create project plans and maps has long been an effective practice for independent professionals to small businesses to large enterprises. With Lucidchart, people have a powerful and reliable diagram and chart making platform that offers smooth user experience and a short learning curve, ensuring that they get the most from the system almost immediately from the get go.

What Lucidcharts basically provides you is a platform that enables you to create attractive and professional looking diagrams for almost everything you need for work – business presentations, organization charts for the workplace, even emergency-exit illustrations. And you do not need to be a graphic artist or a professional designer to fully utilize the system. Lucidchart is so friendly that sketching and sharing professional flowchart diagrams is a breeze.

This popular, online diagram software is adaptable to your workflows, which means you do not have to modify the way you work to incorporate Lucidchart to your system. Adding to Lucidchart’s vaunted ease of use is its seamless integrations with many of the world widely used and equally popular business systems and applications, such as Google Apps, Google Drive, JIVE, Atlassian, and more. Aside from creating attractive flow charts and diagrams, exporting them in various standard file formats or publishing them to several online document viewer isn’t a problem.

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Overview of Lucidchart Features

IT / Engineering
  • ER diagram tool
  • UML diagram tool
  • Network diagram software
  • P&ID software
  • AWS network diagram software
  • Database design tool
  • Visio online
  • Workflow diagram software
Business
  • Free flowchart software & examples
  • Free org chart software
  • Data flow diagram software
  • Value stream mapping software
  • Business process mapping tool
  • Process documentation software
  • Process mapping software
  • BPMN software
Product Management & Design
  • Wireframe software
  • iPhone mockups
  • Android mockups
  • iPad mockups
  • Floor plan software
  • Venn diagram maker
  • Mind mapping software
  • Concept map maker

Lucidchart Position In Our Categories

Knowing that companies have unique business demands, it is rational they abstain from settling on a one-size-fits-all, ”best” system. However, it is nearly futile to try to discover such application even among sought-after software systems. The practical thing to undertake should be to spell out the different essential functions which demand analysis such as major features, price terms, technical skill ability of staff, business size, etc. The second step is, you must conduct the product research through and through. Browse over some Lucidchart review articles and explore each of the software solutions in your list more closely. Such detailed product research ascertain you steer clear of unsuitable software products and pay for the system that has all the function your company requires to achieve growth.

Position of Lucidchart in our main categories:

TOP 50

Lucidchart is one of the top 50 Collaboration Software products

TOP 20

Lucidchart is one of the 20 Mind Mapping Software products

There are trendy and widely used solutions in each software group. But are they necessarily the best fit for your organization’s special needs? A market-leading software application may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly spend on popular systems. Read at least a few Lucidchart Mind Mapping Software reviews and mull over the elements that you desire in the software such as the fees, main functionality, available integrations etc. Then, select a few apps that fit your needs. Check out the free trials of these platforms, read online opinions, get clarifications from the seller, and do your homework thoroughly. This in-depth groundwork is sure to help you choose the finest software application for your firm’s specific requirements.

How Much Does Lucidchart Cost?

Lucidchart Pricing Plans:

Free Trial

Basic

$5.95/month

Pro

$9.95/month

Team

$24/month

Enterprise

By quote

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What are Lucidchart pricing details?

Lucidchart Pricing Plans:

Free Trial

Basic

$5.95/month

Pro

$9.95/month

Team

$24/month

Enterprise

By quote

Lucidchart offers four pricing plans for users to choose from, including a quote-based enterprise pricing package for largr companies:

Basic – $4.95/month (annual billing) or $5.95/month (monthly billing)

  • Single User
  • Unlimited shapes and documents
  • 100 MB of storage

Pro – $8.95/month (annual billing) or $9.95/month (monthly billing)

  • Professional shapes and features
  • Access all shape libraries
  • Visio import and export

Team – Starts at $20/month (annual billing) or $24/month (monthly billing)

  • Minimum of 3 users
  • All Pro Features
  • Team management
  • Third party integrations

Enterprise – By quote

  • All Features
  • Enhanced authentication
  • Enterprise-wide control

User Satisfaction

Positive Social Media Mentions 19
Negative Social Media Mentions 2

We are aware that when you decide to purchase a Mind Mapping Software it’s vital not only to learn how experts evaluate it in their reviews, but also to find out whether the real people and businesses that purchased it are actually satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Lucidchart reviews across a vast range of social media sites. The data is then featured in a simple to understand form indicating how many users had positive and negative experience with Lucidchart. With that information at hand you will be ready to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Lucidchart?

LucidChart integrates with the following business systems and applications:

  • G Suite
  • JIRA
  • Box
  • Google Drive
  • Google Docs
  • Microsoft Excel
  • Atlassian Confluence
  • Microsoft Word
  • Microsoft Powerpoint
  • Jive
  • Bitium

Lucidchart User Reviews

Lucidchart average rating:

Average score
4.9/5 (15 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

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The most favorable review

Merle

PROS: Lucidchart is a neutral approach in creating attractive diagram for both ad-hoc and industry standard styles. User experience is highly responsive. Images published are ideal for projected presentations and documents that have been printed. The product has excellent integrtion with Google tools.

CONS: I'm the biggest fan of Lucidhart. But there are a couple things I'm concerned about. I'm able to benefit from automated saved changes. Thing is, the functionality hindered me from going back to older versions.

Reviewed 4 years ago

Read full review >

The least favorable review

Gabe

PROS: It makes reporting and presentations a lot more interesting for many people. Usually, people don’t look at charts and diagrams because they don’t find it engaging. Lucidchart made a difference by changing people’s perceptions about reporting and workflows. We use this to collaborate with other team members to produce more accurate charts and provide a better outcome.

CONS: Sometimes issues arise when I’m working offline. There are times that it gives me the wrong file from what I have clicked. I have to be more careful when editing documents and charts to avoid significant revisions. It would also be nice if they could come up with a mobile version of the app to make it easier to check out charts and reports when people are on the go.

Reviewed 4 years ago

Read full review >

More reviews from 15 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Lucid is easy to implement for al our projects. Planning for the future has never been this smooth.

Read full review >
Dahlia
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 06.09.2021 Company Size: More than 100 Employees Industry: N/A

PROS: Creating reports and workflows is now less stressful to deal with. I don’t have to waste time drafting formats because I can always rely on pre-made templates that work well in any projects that I handle. The drag and drop functionality makes it possible for me to complete diagrams in less than an hour. I am confident that I can present accurate data on time all the time.

CONS: I'm having some difficulties in adding participant's credentials into a particular chart or workflow. Through CS, I found out that there is a unique way to do this by tweaking some of their credentials within the software.

What do you think about this review?

Great Poor

Making reports and charts will never be the same because of Lucidchart.

Read full review >
Gabe
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 02.09.2021 Company Size: More than 100 Employees Industry: Machinery

PROS: It makes reporting and presentations a lot more interesting for many people. Usually, people don’t look at charts and diagrams because they don’t find it engaging. Lucidchart made a difference by changing people’s perceptions about reporting and workflows. We use this to collaborate with other team members to produce more accurate charts and provide a better outcome.

CONS: Sometimes issues arise when I’m working offline. There are times that it gives me the wrong file from what I have clicked. I have to be more careful when editing documents and charts to avoid significant revisions. It would also be nice if they could come up with a mobile version of the app to make it easier to check out charts and reports when people are on the go.

What do you think about this review?

Great Poor
Show More User Reviews (15)

Our workflow has improved immensely, and Lucid keeps everyone on the loop.

Read full review >
Autumn
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.08.2021 Company Size: 11-50 Employees Industry: N/A

PROS: The images that Lucid chart can produce are all vivid and attractive looking, which makes it more interesting for many people. I love that Lucidchart is very much flexible as we can utilize it for many things, such as ongoing and future projects, surveys, performance tracking, and so much more. I don't have to overthink how to create my reports because I can always use the available templates. Besides, the price is affordable, that's why it's worth using.

CONS: Working with charts can be quite complicated, especially if there is a need to implement urgent revisions. Adding or deleting data causes some error messages to appear, making me anxious because I’m scared to lose something that I’ve worked hard for. I had to call customer service, and things were back to normal in just a few minutes.

What do you think about this review?

Great Poor

Better than any other charting software that I’ve tried out.

Read full review >
Alfreda
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 31.07.2021 Company Size: More than 100 Employees Industry: Transportation/Trucking/Railroad

PROS: I was looking for a specific tool that I can use to create charts and diagrams efficiently. With Lucidchart, I can do many of these things even If I don’t have any Internet access. This makes me more effective in meeting my deadlines and weekly deliverables. The design options that come with software is out of the ordinary and impressive. Lucidchart also allows me to share my files with multiple users, making it an excellent tool for group projects.

CONS: My team and I are always having issues in terms of editing and revising our work. We need to call CS to ask for assistance over simple matters, which shouldn’t be the case. Also, it needs to improve some of its existing features and functionalities so user experience would be more pleasant.

What do you think about this review?

Great Poor

Lucid allows me to keep track of our numbers and performance in just one glance.

Read full review >
Hailee
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.07.2021 Company Size: More than 100 Employees Industry: N/A

PROS: As head of the purchasing team, I am responsible for creating workflows and processes for both employees and stakeholders. Lucid allows me to execute tasks efficiently in less amount of time. I am happy that I can collaborate with team members to come up with the best results. Creating diagrams is now relatively easy. It allows me to export images from other sources, making Lucid one of the best apps that I’ve used in my entire career.

CONS: The learning curve is longer than what I've expected. But since I don't have any experience using tools similar to Lucid, I guess it's reasonable to struggle initially. The good thing is that I'm learning a lot of stuff from Lucid that makes me more productive.

What do you think about this review?

Great Poor

The greatest for online use.

Read full review >
Sadie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.06.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I like the simplicity in making a diagram of my current AWS infrastructure. It does this in transparent and accurate manner. Icons for Lucidhart contain official AWS images as well as other diagram images. The software has integration with Slack in sharing diagrams.

CONS: I was hoping it can load up quicker. It would've been nice if the approach is a lot simpiler whenever it involves dragging arrows. I wish it contains a simplified mobile app. Other than that, this product is robust.

What do you think about this review?

Great Poor

Help you create outstanding flowcharts and diagrams in less amount of time.

Read full review >
Keon
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.05.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I used to struggle a lot when creating diagrams and tables using the traditional excel application. With Lucidchart, things became more manageable and straightforward. The features are very straightforward, which helps me come up with easy to interpret diagram reports.

CONS: Collaboration with peers and team members are encouraged to fast track projects. Unfortunately, we had some issues retrieving some stored documents on the platform, especially when working in an offline setting. I’m just thankful that their customer service is available at most times to help us sort things out.

What do you think about this review?

Great Poor

An excellent alternative in technical diagrams creation.

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Merle
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.05.2021 Company Size: More than 100 Employees Industry: Market Research

PROS: Lucidchart is a neutral approach in creating attractive diagram for both ad-hoc and industry standard styles. User experience is highly responsive. Images published are ideal for projected presentations and documents that have been printed. The product has excellent integrtion with Google tools.

CONS: I'm the biggest fan of Lucidhart. But there are a couple things I'm concerned about. I'm able to benefit from automated saved changes. Thing is, the functionality hindered me from going back to older versions.

What do you think about this review?

Great Poor

Lucidchart simplifies things and promotes efficiency at all times.

Read full review >
Nelda
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.04.2021 Company Size: 11-50 Employees Industry: Computer Software

PROS: I am an old school type of person, so I'm not that familiar with other apps that can help me create visual reports quickly. Using Lucid has brought a lot of change in the way that I do things in the workplace. Usually, I would find it challenging to increase our sales and push for new products. The data that I'm getting from the source is reliable but difficult to understand by most people. Putting them into diagrams and flowcharts has made a big difference for our employees. Creating a visual representation of things causes more people to show interest in what is going on. It's easier for them to read the numbers and analyze trends without thinking out of the box. As a result, we've been getting more creative inputs from the team, which paved the way for more collaborative projects.

CONS: I appreciate that Lucid allows users to integrate other apps into the system, but it's easier said than done. It took me longer than usual to learn this, but it's worth the sacrifice because I could do more things using this app alone. The tutorial videos are a big help, but I wish they can create a simplified version and infuse it into the application itself. Less time would be spent trying to learn how Lucid works.

What do you think about this review?

Great Poor

I don’t have any difficulty managing and learning the software.

Read full review >
Maeve
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.04.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Creating charts and diagrams is no longer a complicated task for me to do. Using Lucidchart has made a lot of things easier. I learned to navigate the tool quickly, plus it has increased my productivity, which I am proud to share with everyone. Creating visual reports for our projects has never been this easy, primarily through the pre-made templates that come with the package. People have made comments that my diagrams and charts look s presentable and easy to understand. Plus, Lucidchart is so flexible that you can integrate it with your 3rd part apps to make reports more informative.

CONS: The files are somehow disorganized because it takes time to search for my previous works, which causes inconvenience during the meeting.

What do you think about this review?

Great Poor

This is a great tool to have and more so if you use a Mac.

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Dewey
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2019 Company Size: More than 100 Employees Industry: Information Technology

PROS: I like how you're able to seek out items. Pictures can be dragged whenever reuquired. I like how you're able to upload current omnigiraffle or current visio designs. I've been utilizing this for work reasons the past several months.

CONS: At this point, there's really nothing to hate. While this software is entirely based on the cloud, working offline is a big no-no.

What do you think about this review?

Great Poor

Ideal for collaboarative use with cross-functional teams.

Read full review >
Rogelio
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.10.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Lucidchart is an awesome tool for doing some things. It's helpful in making wireframes quickly, sharing concepts, and designing critiques. The upside of having Lucidhart is that it lets everyone within the company look into the work you've made. On the other hand, Sketch or Illustrator entails your colleague to buy a license and they lack the ability to share things online.

CONS: Similar to that of Illustrator, Lucidchart is a very heavy tool. It's never originally native. It's made to gain accessiblity via the web so it makes things convenient and readily available on any device. Due to heavily relying on the internet, Lucidchart entails your computer to continously process your memory.

What do you think about this review?

Great Poor

A flow mapping tool worth using!

Read full review >
Elias
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2018 Company Size: 11-50 Employees Industry: Internet

PROS: Gridlines that are within the lucid chart as well as flows that are pre-defined are great. It's a cinch to drag and drop things. Anything can be sized perfectly. It'll showcase mirrored measurements on items that you'll be charting. So that means no longer having to worry which items are either located closely to each other, smaller, bigger, or are far apart from each other.

CONS: I love using Lucidchart. It would've been nice if the free version made room for further flexibility. I've been using the free version for a couple weeks now. I had a hard time continuing without giving into the purchased subscription.

What do you think about this review?

Great Poor

An unbelievable piece of software!

Read full review >
Clifton
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2018 Company Size: More than 100 Employees Industry: Online Media

PROS: I like the fact that the software can be easily picked up, utilized, and having your message shown. In addition, it's great to use for mind maps. I've even made myself a number for assistance. Whn interacting with customers and colleagues, I can use Lucidchart in creating a diagram of a concept that would be a challenge in putting things into words.

CONS: At times, when working with a wide range of pieces, it can be annoying. It'd be a plus to possess some kind of customized routed lines to be rounded. Or angles can be snapped to certain things. Having the baility to include extra bends in rounded/square lines would be a great addition!

What do you think about this review?

Great Poor

Powerful and can be accessed easily.

Read full review >
Pauline
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2018 Company Size: More than 100 Employees Industry: E-Learning

PROS: I like the intuitiveness of the Lucid chart. Other third party products entail plenty of time to learn and in keeping up with them. Lucidchart can give you a helping hand on what's current in your mind and make things (including yoursel) look fantastic. You won't have to spend too much time doing it.

CONS: So far, nothing! I've yet complain about anything!

What do you think about this review?

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Lucidchart user reviews

Lucid is easy to implement for al our projects. Planning for the future has never been this smooth.

Read full review >
Dahlia
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 06.09.2021 Company Size: More than 100 Employees Industry: N/A

Making reports and charts will never be the same because of Lucidchart.

Read full review >
Gabe
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 02.09.2021 Company Size: More than 100 Employees Industry: Machinery

Our workflow has improved immensely, and Lucid keeps everyone on the loop.

Read full review >
Autumn
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.08.2021 Company Size: 11-50 Employees Industry: N/A

Better than any other charting software that I’ve tried out.

Read full review >
Alfreda
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 31.07.2021 Company Size: More than 100 Employees Industry: Transportation/Trucking/Railroad

Lucid allows me to keep track of our numbers and performance in just one glance.

Read full review >
Hailee
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.07.2021 Company Size: More than 100 Employees Industry: N/A
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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