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Moxie Knowledgebase Review
What is Moxie Knowledgebase?
Moxie Knowledgebase is an always-accessible knowledge platform that can help your customer service representatives resolve issues expeditiously and make consumers happy with their swift responses.
Moxie Knowledgebase has a simplified content authoring workflow that you can configure to suit your business’s work processes. The solution has a WYSIWYG editor that lets you edit visually without the need for code-level modifications.
Moreover, Moxie Knowledgebase has a renowned reporting functionality that customers and industry analysts alike have commented on positively. Thus, you can rest assured that statistics and insights you get from the software are actionable and in-depth.
Show MoreOverview of Moxie Knowledgebase Benefits
Reduced IT Overhead
Building an internal knowledgebase can be expensive. However, you can minimize the IT costs with Moxie Knowledgebase. The solution has a user-friendly web browser-like interface that administrators and content managers can seamlessly navigate. As such, there is little need for you company’s IT department to be involved in the project.
Time-Saving Bulk Management
When your knowledge repository has grown in volume, it becomes trickier to manage. Fortunately, you can manage it and apply changes across the board with ease and in a short span of time. Moxie Knowledgebase has bulk-editing tools for sweeping changes to security settings, metadata, and taxonomies that let you finish in a matter of minutes.
Self-Service Portal
Having an accessible knowledge repository allows you to deflect calls from your call center service. With Moxie Knowledgebase, you can create a portal where end-users can find information to resolve their issues.
Increased Productivity
With a sophisticated information base, your representatives can solve more problems in a short while. That is because Moxie Knowledgebase simplifies the search process and provides users with data they need expeditiously yet accurately.
Current Content
Your business undergoes changes at a fast pace. Therefore, your knowledgebase also needs to reflect those modifications as soon as they happen so you can continue providing updated information to end users. Moxie Knowledgebase makes it easy for subject matter specialists to modify contents when needed with content expiry dates. On top of that, the solution has a feature that allows content managers to publish articles at a future date when it becomes relevant.
Robust Reporting Capabilities
Knowledge repositories require constant changes and management. Moxie Knowledgebase assists you in that with its powerful reports that allow you to measure article retrieval satisfaction, provide you with insights as to the most searched items, the rate of ROI, and more. The information you gain can offer ideas on how you can improve employee training, customer support, and knowledge base content.
Show MoreOverview of Moxie Knowledgebase Features
- Configurable Authoring Workflow
- WYSIWYG HMTL Editor
- Attachments
- Instant Publishing
- Bulk Changes
- Autosave & Autorecover
- Future Publication & Expiration
- Search Function
- Content Widgets
- Escalation Workflow
- Public & Private Portals
- RESTful API
- CRM Integration
- Back Office Systems Integration
- Search Results Reporting
- Article Usage Tracking
- Article History & Audit Trail
Moxie Knowledgebase Position In Our Categories
Knowing that businesses have particular business-related requirements, it is only rational that they avoid subscribing to an all-in-one, ideal software product. Having said that, it is futile to try to find such application even among widely used software solutions. The correct thing to undertake would be to note down the varied chief factors which demand research such as essential features, plans, skill levels of staff members, business size, etc. The second step is, you should do your research to a full extent. Read some Moxie Knowledgebase evaluations and explore each of the software options in your shortlist in detail. Such detailed product investigation ascertain you avoid unsuitable software solutions and subscribe to the system that includes all the aspects your business requires in growing the business.
Position of Moxie Knowledgebase in our main categories:
TOP
50
Moxie Knowledgebase is one of the top 50 Knowledge Management Software products
If you are considering Moxie Knowledgebase it may also be a good idea to examine other subcategories of Knowledge Management Software collected in our database of B2B software reviews.
Each enterprise has different wants and requires a system that can be customized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no software can proffer perfect functionality out-of-the-box. When you search a software app, first be sure what you require it for. Read some Moxie Knowledgebase Knowledge Management Software reviews and ask yourself do you want basic features or do you need advanced features? Are there any industry-specific tools that you are seeking? Find the answers to these queries to aid your search. There are plenty of factors that you need to reflect on and these include your finances, specific business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally select the system that presents all that you want to improve your organization effectiveness and productivity.
How Much Does Moxie Knowledgebase Cost?
Moxie Knowledgebase Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Moxie Knowledgebase pricing details?
Moxie Knowledgebase Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Moxie Knowledgebase is a robust knowledge management software that places information at the fingertips of your support representatives. To enhance your agents’ assistance capabilities with this software, you can request custom enterprise pricing from the sales team by phone, email, or web form.
User Satisfaction
Positive Social Media Mentions
52
Negative Social Media Mentions
5
We realize that when you decide to purchase a Knowledge Management Software it’s vital not only to see how professionals rank it in their reviews, but also to discover if the real clients and businesses that purchased these solutions are actually satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Moxie Knowledgebase reviews across a broad range of social media sites. The information is then featured in a simple to understand form revealing how many customers had positive and negative experience with Moxie Knowledgebase. With that information available you will be equipped to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Moxie Knowledgebase?
Moxie Knowledgebase supports integration with the following CRM systems:
- Salesforce
- Microsoft Dynamics
- BMC Remedy
The software can connect with the following types of back office software as well:
- Order Management
- Fulfillment Management
- Ticketing Management
Additionally, Moxie Knowledgebase gives you access to its API for further customization functionalities.
Moxie Knowledgebase User Reviews
Moxie Knowledgebase average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Easy to use, and easy to track interactions between agents and customers.
CONS: Emails do not enter the agent's system so this makes them pick what email they would want to handle which leaves the more difficult to handle emails be handled much slower.
The least favorable review
PROS: Moxie has our tool for customer service centers and we could not be more than happier. They provide our agents the information they need easily and quickly through the search engine function.
CONS: The aesthetic part for me is lacking. They could make it more modern-looking.
More reviews from 6 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
UI is so easy to use
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 02.10.2021
Company Size: More than 100 Employees
Industry: Individual & Family Services
PROS: Better communication between co-workers.
CONS: So far so good, nothing to dislike yet.
Great for modern marketing
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 19.09.2021
Company Size: More than 100 Employees
Industry: Hospital & Health Care
PROS: This application has helped us provide better customer service in general. It gives our agents knowledge about our products, promotions, etc. which resulted in better sales and customer engagement.
CONS: Crashes several times, but in time crashes happen lesser and lesser.
Love the app!
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 27.04.2021
Company Size: More than 100 Employees
Industry: Utilities
PROS: Moxie has our tool for customer service centers and we could not be more than happier. They provide our agents the information they need easily and quickly through the search engine function.
CONS: The aesthetic part for me is lacking. They could make it more modern-looking.
Great support team!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 08.01.2021
Company Size: More than 100 Employees
Industry: Consumer Goods
PROS: Easy to use and their support team is awesome. Whenever we raise issues they always respond immediately with solutions.
CONS: Nothing.
Great search engine tool
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 10.09.2020
Company Size: More than 100 Employees
Industry: Banking
PROS: This is a great search engine tool for the daily functions of our company.
CONS: It brings up results not related to the keywords searched.
Great for email handling
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 03.09.2020
Company Size: More than 100 Employees
Industry: N/A
PROS: Easy to use, and easy to track interactions between agents and customers.
CONS: Emails do not enter the agent's system so this makes them pick what email they would want to handle which leaves the more difficult to handle emails be handled much slower.
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Moxie Knowledgebase user reviews
UI is so easy to use
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 02.10.2021
Company Size: More than 100 Employees
Industry: Individual & Family Services
Great for modern marketing
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 19.09.2021
Company Size: More than 100 Employees
Industry: Hospital & Health Care
Love the app!
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 27.04.2021
Company Size: More than 100 Employees
Industry: Utilities
Great support team!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 08.01.2021
Company Size: More than 100 Employees
Industry: Consumer Goods
Great search engine tool
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 10.09.2020
Company Size: More than 100 Employees
Industry: Banking
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