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Astute Knowledge Review

Astute Knowledge
Our score: 8.7 User satisfaction: 84%

What is Astute Knowledge?

Astute Knowledge is a knowledge management solution created to help businesses and organizations deliver self-service knowledge capabilities to users via web and mobile platforms. It utilizes proprietary natural language processing (NLP) to dissect and decode queries from customers and deliver precise answers as well as relevant content.

When a customer sends a question, the self-service knowledge software searches and exhausts all the information available to it, such as business applications, knowledgebase content, device details, reliable external sources, and customer context. Astute Knowledge’s powerful system does all this in blazing speed, allowing it to deliver answers that are highly accurate and totally optimized for the user’ s device. And it delivers answers in the customer’s native language.

Overview of Astute Knowledge Benefits

Astute Knowledge helps you provide your customers instant access to intelligent knowledge and relevant content by giving them self-service capabilities built on Astute Solutions’ very own patented NLP (natural language processing) technology. This platform analyzes the user’s question and understands its true intent, leading to the delivery of relevant and accurate answers.

This self-service application can be embedded on your website or your mobile app. Astute Knowledge indexes existing internal and external content, enabling it to generate topics automatically. The system also notifies you whenever there are gaps in your existing knowledge. It recognizes and points you to opportunities to build new content for customer queries that are going unanswered.

Astute Knowledge analyzes not only the customer’s question, but also takes into consideration other critical elements such as account information, knowledgebase content, product data, and related content among others. This allows Astute Knowledge to supply your customers with personalized responses, which they will definitely appreciate and love.

When customers get answers to their questions without having to go through traditional customer support processes and channels like chat, SMS, email, and phone support services, it speeds up the resolution time, enhances customer satisfaction, and your custoemr support agents increase their productivity and efficiency as they don’t have to deal with simple issues and concerns from your customers. This also helps your agents focus more on complicated inquiries and issues, which also impacts customer satisfaction.

Overview of Astute Knowledge Features

  • Natural Language Processing
  • 2-Way Dialog
  • Personalized Responses
  • Auto-Generated Topics
  • Guided Authoring
  • Federated Search
  • Multi-Lingual
  • Omni-channel
  • Versioning and History

Astute Knowledge Position In Our Categories

Knowing that companies have special business demands, it is only rational they steer clear of going for a one-size-fits-all, “perfect” solution. Still, it would be difficult to pinpoint such an app even among recognizable software systems.
The reasonable step to do is to take note of the different major aspects which necessitate careful thought like critical features, packages, skill ability of staff members, company size, etc. Thereafter, you should double down on the research exhaustively. Read some of these Astute Knowledge evaluations and explore each of the software solutions in your list in detail. Such comprehensive product research ascertain you steer clear of ill-fitting applications and buy the system that offers all the features your business requires to be successful.

Position of Astute Knowledge in our main categories:

TOP 20

Astute Knowledge is one of the top 20 Knowledge Management Software products

If you are interested in Astute Knowledge it might also be sensible to examine other subcategories of Knowledge Management Software collected in our database of B2B software reviews.

It is essential to keep in mind that virtually no service in the Knowledge Management Software category is going to be a perfect solution that can meet all the requirements of different business types, sizes and industries. It may be a good idea to read a few Astute Knowledge Knowledge Management Software reviews first as specific software can perform well only in a very small group of applications or be designed with a very specific type of industry in mind. Others can function with an intention of being simple and intuitive and as a result lack advanced features needed by more experienced users. You can also come across solutions that focus on a wide group of users and offer a powerful feature set, however that in most cases comes at a more significant cost of such a solution. Ensure you're aware of your needs so that you get a solution that provides all the functionalities you search for.

How Much Does Astute Knowledge Cost?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 20
Negative Social Media Mentions 3

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Astute Knowledge reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Astute Knowledge. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Astute Knowledge pricing details?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for Astute Knowledge?

No information available.

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Reviewed By Jenny Chang
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