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Astute Knowledge REVIEW

Knowledge Management Software

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What is Astute Knowledge?

Astute Knowledge is a knowledge management solution created to help businesses and organizations deliver self-service knowledge capabilities to users via web and mobile platforms. It utilizes proprietary natural language processing (NLP) to dissect and decode queries from customers and deliver precise answers as well as relevant content.

When a customer sends a question, the self-service knowledge software searches and exhausts all the information available to it, such as business applications, knowledgebase content, device details, reliable external sources, and customer context. Astute Knowledge’s powerful system does all this in blazing speed, allowing it to deliver answers that are highly accurate and totally optimized for the user’ s device. And it delivers answers in the customer’s native language.

Overview of Astute Knowledge Benefits

Astute Knowledge helps you provide your customers instant access to intelligent knowledge and relevant content by giving them self-service capabilities built on Astute Solutions’ very own patented NLP (natural language processing) technology. This platform analyzes the user’s question and understands its true intent, leading to the delivery of relevant and accurate answers.

This self-service application can be embedded on your website or your mobile app. Astute Knowledge indexes existing internal and external content, enabling it to generate topics automatically. The system also notifies you whenever there are gaps in your existing knowledge. It recognizes and points you to opportunities to build new content for customer queries that are going unanswered.

Astute Knowledge analyzes not only the customer’s question, but also takes into consideration other critical elements such as account information, knowledgebase content, product data, and related content among others. This allows Astute Knowledge to supply your customers with personalized responses, which they will definitely appreciate and love.

When customers get answers to their questions without having to go through traditional customer support processes and channels like chat, SMS, email, and phone support services, it speeds up the resolution time, enhances customer satisfaction, and your custoemr support agents increase their productivity and efficiency as they don’t have to deal with simple issues and concerns from your customers. This also helps your agents focus more on complicated inquiries and issues, which also impacts customer satisfaction.

Overview of Astute Knowledge Features

  • Natural Language Processing
  • 2-Way Dialog
  • Personalized Responses
  • Auto-Generated Topics
  • Guided Authoring
  • Federated Search
  • Multi-Lingual
  • Omni-channel
  • Versioning and History

Astute Knowledge Position In Our Categories

Position of Astute Knowledge in our main categories:


Astute Knowledge is one of the top 20 Knowledge Management Softwareproducts


Astute Knowledge is one of the 20
Knowledge Management Software products

If you are interested in Astute Knowledge it could also be beneficial to check out other subcategories of Best Knowledge Management Software listed in our base of SaaS software reviews.

Since each organization has specific business needs, it is sensible for them to refrain from seeking a one-size-fits-all faultless software solution. Needless to say, it would be pointless to try to find such an app even among widely used software applications. The intelligent thing to do would be to catalog the various essential factors that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Astute Knowledge reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive research can make sure you reject ill-fitting applications and choose the system that presents all the elements you require for business success.

How Much Does Astute Knowledge Cost?

Astute Knowledge Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Astute Knowledge reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Astute Knowledge. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Astute Knowledge pricing details?

Astute Knowledge Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for Astute Knowledge?

No information available.

User reviews

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