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Astute Knowledge Review

Astute Knowledge
Our score: 8.7 User satisfaction: 92%

What is Astute Knowledge?

Astute Knowledge is a knowledge management solution created to help businesses and organizations deliver self-service knowledge capabilities to users via web and mobile platforms. It utilizes proprietary natural language processing (NLP) to dissect and decode queries from customers and deliver precise answers as well as relevant content.

When a customer sends a question, the self-service knowledge software searches and exhausts all the information available to it, such as business applications, knowledgebase content, device details, reliable external sources, and customer context. Astute Knowledge’s powerful system does all this in blazing speed, allowing it to deliver answers that are highly accurate and totally optimized for the user’ s device. And it delivers answers in the customer’s native language.

Overview of Astute Knowledge Benefits

Astute Knowledge helps you provide your customers instant access to intelligent knowledge and relevant content by giving them self-service capabilities built on Astute Solutions’ very own patented NLP (natural language processing) technology. This platform analyzes the user’s question and understands its true intent, leading to the delivery of relevant and accurate answers.

This self-service application can be embedded on your website or your mobile app. Astute Knowledge indexes existing internal and external content, enabling it to generate topics automatically. The system also notifies you whenever there are gaps in your existing knowledge. It recognizes and points you to opportunities to build new content for customer queries that are going unanswered.

Astute Knowledge analyzes not only the customer’s question, but also takes into consideration other critical elements such as account information, knowledgebase content, product data, and related content among others. This allows Astute Knowledge to supply your customers with personalized responses, which they will definitely appreciate and love.

When customers get answers to their questions without having to go through traditional customer support processes and channels like chat, SMS, email, and phone support services, it speeds up the resolution time, enhances customer satisfaction, and your custoemr support agents increase their productivity and efficiency as they don’t have to deal with simple issues and concerns from your customers. This also helps your agents focus more on complicated inquiries and issues, which also impacts customer satisfaction.

Overview of Astute Knowledge Features

  • Natural Language Processing
  • 2-Way Dialog
  • Personalized Responses
  • Auto-Generated Topics
  • Guided Authoring
  • Federated Search
  • Multi-Lingual
  • Omni-channel
  • Versioning and History

Astute Knowledge Position In Our Categories

Knowing that companies have particular business-related wants, it is sensible that they steer clear of subscribing to an all-in-one, ”best” business application. Regardless, it would be hard to chance on such application even among widely used software solutions. The practicable thing to undertake is to take note of the numerous important functions which demand deliberation like major features, budget, skill levels of the employees, company size, etc. Then, you should double down on the research comprehensively. Browse through these Astute Knowledge analyses and look over the other software programs in your shortlist more closely. Such well-rounded product research ensures you take out poorly fit software products and subscribe to the system that has all the benefits you require company requires.

Position of Astute Knowledge in our main categories:

TOP 20

Astute Knowledge is one of the top 20 Knowledge Management Software products

If you are interested in Astute Knowledge it could also be beneficial to check out other subcategories of Knowledge Management Software gathered in our database of SaaS software reviews.

Since each organization has unique business wants, it is prudent for them to refrain from looking for a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such a system even among popular software platforms. The smart thing to do would be to jot down the various vital factors that need consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Astute Knowledge Knowledge Management Software reviews and look into each of the other systems in your shortlist in detail. Such in-depth homework can make sure you weed out ill-fitting platforms and zero in on the system that offers all the aspects you need for business success.

How Much Does Astute Knowledge Cost?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 60
Negative Social Media Mentions 4

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Astute Knowledge reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Astute Knowledge. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Astute Knowledge pricing details?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for Astute Knowledge?

No information available.

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Reviewed By Jenny Chang
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