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Astute Knowledge REVIEW

Knowledge Management Software

No user reviews
USER SATISFACTION 84%
OUR SCORE 8.7

What is Astute Knowledge?

Astute Knowledge is a knowledge management solution created to help businesses and organizations deliver self-service knowledge capabilities to users via web and mobile platforms. It utilizes proprietary natural language processing (NLP) to dissect and decode queries from customers and deliver precise answers as well as relevant content.

When a customer sends a question, the self-service knowledge software searches and exhausts all the information available to it, such as business applications, knowledgebase content, device details, reliable external sources, and customer context. Astute Knowledge’s powerful system does all this in blazing speed, allowing it to deliver answers that are highly accurate and totally optimized for the user’ s device. And it delivers answers in the customer’s native language.

Overview of Astute Knowledge Benefits

Astute Knowledge helps you provide your customers instant access to intelligent knowledge and relevant content by giving them self-service capabilities built on Astute Solutions’ very own patented NLP (natural language processing) technology. This platform analyzes the user’s question and understands its true intent, leading to the delivery of relevant and accurate answers.

This self-service application can be embedded on your website or your mobile app. Astute Knowledge indexes existing internal and external content, enabling it to generate topics automatically. The system also notifies you whenever there are gaps in your existing knowledge. It recognizes and points you to opportunities to build new content for customer queries that are going unanswered.

Astute Knowledge analyzes not only the customer’s question, but also takes into consideration other critical elements such as account information, knowledgebase content, product data, and related content among others. This allows Astute Knowledge to supply your customers with personalized responses, which they will definitely appreciate and love.

When customers get answers to their questions without having to go through traditional customer support processes and channels like chat, SMS, email, and phone support services, it speeds up the resolution time, enhances customer satisfaction, and your custoemr support agents increase their productivity and efficiency as they don’t have to deal with simple issues and concerns from your customers. This also helps your agents focus more on complicated inquiries and issues, which also impacts customer satisfaction.

Overview of Astute Knowledge Features

  • Natural Language Processing
  • 2-Way Dialog
  • Personalized Responses
  • Auto-Generated Topics
  • Guided Authoring
  • Federated Search
  • Multi-Lingual
  • Omni-channel
  • Versioning and History

Astute Knowledge Position In Our Categories

Position of Astute Knowledge in our main categories:

10

Astute Knowledge is one of the top 10 Knowledge Management Software products

10

Astute Knowledge is one of the 10
Knowledge Management Software products


If you are interested in Astute Knowledge it may also be beneficial to analyze other subcategories of Best Knowledge Management Software collected in our database of SaaS software reviews.

Companies have different needs and requirements and no software platform can be ideal in such a scenario. It is useless to try to find a perfect out-of-the-box software product that meets all your business requirements. The wise thing to do would be to adapt the system for your specific wants, employee skill levels, budget, and other aspects. For these reasons, do not hurry and invest in well-publicized trendy solutions. Though these may be widely used, they may not be the perfect fit for your unique needs. Do your research, look into each short-listed application in detail, read a few Astute Knowledge reviews, speak to the vendor for clarifications, and finally choose the product that offers what you need.

How Much Does Astute Knowledge Cost?

Astute Knowledge Pricing Plans:

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Astute Knowledge reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Astute Knowledge. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

20

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are Astute Knowledge pricing details?

Astute Knowledge Pricing Plans:

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for Astute Knowledge?

No information available.

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