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NextGen Healthcare Review

NextGen Healthcare
Our score: 8.8 User satisfaction: 100%

What is NextGen Healthcare?

NextGen Healthcare is a healthcare solution designed to match your needs. It offers products and services that range from electronic health records (EHR), financial services, analytics, interoperability, and mobile solutions. The tool is used to streamline processes in clinical care, financial management, clinical care, and population health, among others.

At its core, NextGen Healthcare’s EHR solution supports ambulatory practices. This is equipped with features such as automated registry reporting, dedicated account care, smooth clinical workflow, user-friendly charting capabilities, and a highly scalable clinical and electronic health records system. It streamlines data exchange between providers, health registries, payers, patients, and organizations. Furthermore, it is built to promote patient engagement to remind patients to return.

NextGen Healthcare also takes care of your financial management and services. With an end-to-end revenue cycle management solution, you can alleviate operational inefficiencies and drive revenue by maximizing opportunities. This helps you minimize your total cost of ownership, use best-practice workflows, and access the app’s billing efficiency checklist.

Overview of NextGen Healthcare Benefits

NextGen Healthcare provides a complete solution to simplify your healthcare, as well as financial, processes. Healthcare providers can focus more on providing the best care possible for their processes as other tasks are taken cared of by the software with accuracy and efficiency.

Using the cloud-based EHR solution means fewer clicks and scrolls as it enables users to view important information all on a single screen. Moreover, they can configure basic setting preferences to control the display of information and specify the content they want to view. The initial module which is the first screen or dashboard that users would see is customizable. They can select from modules such as workflow, problems, medications and allergies, procedures, and referral.

In addition, changing the settings for formulary allows users to customize drug information. Options available within the formulary settings include display chemical name, display only drug, display OTC Meds, and on formulary only. The templates they would like to use can also be selected as well as the type of documents they prefer. Configuring basic settings enables physicians and providers organize medical records in the most convenient way for them.

Another feature is its workflow screen. This feature provides a view of clinical tasks, appointments, and clinical appointment queue. Under the clinical task section of the workflow screen, users can create, update, and reassign tasks. From this section they can access information on patient allergies, problems, diagnoses, and medications as links to such information are provided when they select a particular task or the patient’s name. When it comes to appointments, users can view scheduled appointments based on their resources which means they would be able to see the schedules for their providers and physicians in their organization as well as the specific offices. This feature streamlines healthcare and clinical workflows enabling users to provide a fast delivery of value-based care.

The software also has a referral management and laboratory services functionality. Through such feature, medical staff and providers are able to coordinate effectively and efficiently in delivering patient care. Furthermore, NextGen Healthcare has a unique feature which is a program that includes chronic disease management and health maintenance reminders.

Overview of NextGen Healthcare Features

  • Server-based or SaaS solutions
  • Data sharing across systems
  • Streamlined workflows, billing, statements, and claims
  • Full NextGen® solutions suite integration
  • Customizable Preferences Settings
  • Workflow Screen
  • Clinical Tasking
  • Appointment Management
  • Referral Management
  • Laboratory Services Function
  • Chronic Disease Management
  • Health Maintenance Reminders
  • E/M Coding
  • HIPAA Compliant

NextGen Healthcare Position In Our Categories

Knowing that companies have unique business-related requirements, it is only wise that they steer clear of settling on a one-size-fits-all, “perfect” software solution. At any rate, it is hard to pinpoint such a software product even among widely used software solutions. The clever thing to undertake should be to write the varied main functions that entail examination like major features, plans, skill competence of staff, company size, etc. The second step is, you should follow through your research to a full extent. Have a look at these NextGen Healthcare evaluations and explore each of the software programs in your shortlist more closely. Such well-rounded product investigation guarantee you stay away from poorly fit apps and select the one which meets all the aspects you require business requires.

Position of NextGen Healthcare in our main categories:

TOP 20

NextGen Healthcare is one of the top 20 EHR Software products

If you are considering NextGen Healthcare it might also be sensible to investigate other subcategories of EHR Software gathered in our base of B2B software reviews.

Since each company has unique business requirements, it is advisable for them to desist from seeking a one-size-fits-all ideal software system. Needless to say, it would be pointless to try to find such a system even among market-leading software platforms. The clever thing to do would be to jot down the various important elements that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some NextGen Healthcare EHR Software reviews and look into each of the other apps in your shortlist in detail. Such in-depth groundwork can make certain you reject ill-fitting systems and zero in on the solution that presents all the elements you require for business success.

How Much Does NextGen Healthcare Cost?

NextGen Healthcare Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

NextGen’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 151
Negative Social Media Mentions 0

We realize that when you make a decision to buy EHR Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NextGen Healthcare reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with NextGen Healthcare. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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NextGen Healthcare Comparisons

NextGen Healthcare user reviews

NextGen Healthcare is one of the most excellent EHR tools I’ve ever used!

Read full review >
Benton
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.12.2019 Company Size: Industry: Hospital & Health Care

A reliable single source of truth

Read full review >
Krystel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 25.11.2019 Company Size: More than 100 Employees Industry: Mental Health Care

A game changer and great tool for building better patients-healthcare service provider relationship

Read full review >
Bobby
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 16.11.2019 Company Size: 11-50 Employees Industry: N/A

It has got our needs covered

Read full review >
Conor
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 06.11.2019 Company Size: Industry: N/A

Wonderful, advance EHR tool for health care organizations

Read full review >
Stanton
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 26.10.2019 Company Size: Industry: N/A

What are NextGen Healthcare pricing details?

NextGen Healthcare Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

NextGen’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for NextGen Healthcare?

NextGen Healthcare works with some leading Information Technology Systems. To enhance Healthcare IT, It supports the following integrations:

  • Dell
  • 3M
  • Aviacode
  • Cardiac Science
  • Citrix Systems
  • Clearwave
  • cti
  • Data File Technologies
  • DISC Corporation
  • dit
  • EDM
  • Entrada
  • fdb
  • FUJITSU
  • GFI Software
  • HEALTHDATA Archiver
  • healthwise
  • HP
  • IBM
  • IMO
  • Intel
  • IntrinsiQ
  • Isabel
  • myfax
  • LifeSigns
  • MDabstract
  • MIST
  • Microsoft
  • Midmark
  • NexSched
  • NUANCE
  • Otech

NextGen Healthcare average rating:

Average score
4.4/5 (17 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Rebeca

PROS: The platform is very easy to use and offers many useful shortcuts which allowed me to perform tasks way faster. Generally, it has made my life as a pharmacy intern a lot easier.

CONS: Whenever I refill a prescription, the solution does not allow me to change particular Ndc’s for OTC products.

Reviewed 6 months ago

Read full review >

The least favorable review

Peyton

PROS: We got great time working with their customer support. The platform is fast and reliable. It has helped us get more tasks done quickly. The e-prescription is particularly valuable because it has significantly improved the number of patients who seeks help from the hospital.

CONS: Information display is a bit lacking and needs to be improved. The templates are a bit cumbersome, wish they make it simpler. Also, it’s not easy to operate the solution. A background in IT will be of great help.

Reviewed 6 months ago

Read full review >

More reviews from 17 actual users:

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  • Latest
  • Most useful
  • Most positive
  • Most negative

NextGen Healthcare is one of the most excellent EHR tools I’ve ever used!

Read full review >
Benton
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.12.2019 Company Size: Industry: Hospital & Health Care

PROS: The software is cloud-based which means the security is better and more reliable, the files are accessible anytime and anywhere, and it’s easy to retrieve medical files in case the need for it arise. I also like the free demonstration end-users receives before buying the product. It’s very helpful in getting started with the system. Lastly, our patients can already book their appointments through this platform so they don’t have to visit the hospital for that anymore.

CONS: The value does not justify its price. It’s pretty expensive yet the customer service is poor.

What do you think about this review? Great Poor

A reliable single source of truth

Read full review >
Krystel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 25.11.2019 Company Size: More than 100 Employees Industry: Mental Health Care

PROS: My field of expertise is children behavioural health care and have been using NextGen EHR for many years. All agencies I’ve worked with including the current agency I’m working with are using this solution. It’s a good thing for me because I already know how to operate it and I find it really helpful and very easy to use. Also, all the important information required in my job is displayed on the platform’s main screen. And when there’s something specific I need to look for, searching is quick and easy.

CONS: The templates that my previous agency use is different from the ones my current agency utilizes. So despite my experience using the solution, I still need to spend some time and effort learning it. It is a bit inconvenient for me so I wish they offer a uniform version that all end-users can use.

What do you think about this review? Great Poor

A game changer and great tool for building better patients-healthcare service provider relationship

Read full review >
Bobby
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 16.11.2019 Company Size: 11-50 Employees Industry: N/A

PROS: Billing has become more accurate. Before using this platform, we were using paper-based billing and it has cost the organization lots of money. It’s either because the papers were lost or the totals recorded were wrong. These problems were solved by NextGen EHR. We are now able to provide electronic billing, which is safer and more convenient to both the patients and the organization.

CONS: New users may find it quite difficult to use the platform, especially those with no experience using other similar products. It would be nice if the vendor will make this solution easier to understand for beginners.

What do you think about this review? Great Poor

It has got our needs covered

Read full review >
Conor
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 06.11.2019 Company Size: Industry: N/A

PROS: From seamless clinical workflow, dedicated account care, charting capabilities, automated registry reporting, to financial services and many more, NextGen provides a wide range of tools essential in the health care industry making it a product with great value. It even allows users to get more from it by integrating the software with other products.

CONS: Information display is not well organized. Templates are quite unwieldy.

What do you think about this review? Great Poor

Wonderful, advance EHR tool for health care organizations

Read full review >
Stanton
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 26.10.2019 Company Size: Industry: N/A

PROS: It is cloud-based which means it’s easier to access and view vital information on a single screen. It generally meets the modern medical practice which is becoming increasingly demanding. It’s reasonably priced and easy to use if you already have an experience using similar solutions.

CONS: We had some problems with templates creation and data display. It would be nice if they would look into those aspects from a user’s perspective and make improvements.

What do you think about this review? Great Poor

Covers a wide range of services

Read full review >
Dorothy
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.10.2019 Company Size: Industry: Medical Practice

PROS: I love the wide range of tools and features available. There are ambulatory services which are helpful during emergencies and secure and reliable sharing functionalities which make it easier to share confidential information with patients as well as with other medical practitioners that also needs to access them. The online booking makes it easier to schedule appointments with clients. I also like the ability to connect the product with many other platforms, which definitely improves this solution’s value. Lastly, it’s easy to store and access files from any device because the solution is cloud-based.

CONS: The customer service takes forever to respond. I once had to seek help from other EHR software users just to fix our problem immediately. Aside from that, the pricing of the product is pretty high. It isn’t for small-scale healthcare service provider.

What do you think about this review? Great Poor

A great EHR application

Read full review >
Mya
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.10.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: We became more efficient. This platform can be used for multiple purposes like scheduling appointments, storing files, and accessing patient’s information with ease. I specifically like the ability to look up various files without having to get in and out of the solution.

CONS: The Citrix server occasionally stops working. But it’s just a minor issue and we usually are able to solve it immediately. Overall, this platform is still a valuable investment.

What do you think about this review? Great Poor

Comprehensive solution

Read full review >
Michale
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.10.2019 Company Size: More than 100 Employees Industry: Medical Practice

PROS: No need to purchase separate systems for EHR, health data management, financial services and many more. NextGen Healthcare already brings almost everything we need in a single product. It’s very reliable and offers a lot more functionalities as well as benefits. It can be integrated with many other solutions, allowing us to do more, and provides mobile solutions which are very helpful when there’s an emergency. Its EHR solution is really great. We’re able to access and acquire patient’s information quickly, making it easier to make the right diagnosis and provide correct medication. All information or documents are stored in the cloud so we have peace of mind knowing everything is secured. The cloud storage also makes it possible to access necessary information anywhere and anytime. Lastly, the solution allowed us to give our patients an option to book appointments online.

CONS: You’ll need big budget to be able to purchase the product and deep knowledge to be able to make the most out of it. Also, the quality of their customer service is not so good.

What do you think about this review? Great Poor

The best electronic health record tool

Read full review >
Brant
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2019 Company Size: Industry: Internet

PROS: First of all, we got a free demo which has helped us learn what the platform can do. Second, it got a web portal which allowed medical practitioners and hospitals to accommodate more patients. Lastly, it is integrated with lots of service providers. For example, it connects practitioners and patients to pharmacies which make it easier for everyone to get the prescribed medications.

CONS: Poor customer support, just like what everyone else has experienced. Got slow response from the customer support team. Aside from that, it’s pretty expensive compared to other similar solutions. But I find it quite reasonable considering the platforms wide service coverage. Not ideal for small-scale use.

What do you think about this review? Great Poor

I absolutely love it!

Read full review >
Rebeca
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2019 Company Size: More than 100 Employees Industry: Pharmacy

PROS: The platform is very easy to use and offers many useful shortcuts which allowed me to perform tasks way faster. Generally, it has made my life as a pharmacy intern a lot easier.

CONS: Whenever I refill a prescription, the solution does not allow me to change particular Ndc’s for OTC products.

What do you think about this review? Great Poor

Great and secure tool for keeping patients’ medical health records

Read full review >
Alene
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 03.10.2019 Company Size: Industry: N/A

PROS: It’s a fast application with really great EHR tool and a lot more incredible features. The customer support is reliable.

CONS: The wide range of features available can be a bit overwhelming. There are some glitches but overall the application is still helpful and reliable.

What do you think about this review? Great Poor

I highly recommend this platform. It’s excellent.

Read full review >
Rosemary
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2019 Company Size: Industry: Health, Wellness, and Fitness

PROS: We are able to provide quick yet accurate diagnosis and became more efficient. Also, the platform offers integration with a wide array of other tools which allowed us to accomplish more tasks efficiently. It’s the efficiency, reliability, and speed of the platform that convinced us to choose it over any other product.

CONS: I can say that it has a steep learning curve. There’s too much going on, too many functionalities to learn. It is hard but not impossible to learn. You just have to invest time and effort. At the end, it’s worth it.

What do you think about this review? Great Poor

Impressive Customer Support and Excellent EHR Service

Read full review >
Alexandre
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 28.09.2019 Company Size: Industry: Hospital & Health Care

PROS: We find the customer support amazing and the platform itself incredible. Lots of features are available. Apart from the ability to easily store and access medical information, we are also able to provide clients e-prescriptions.

CONS: It can be too pricey for small organizations. Creating templates is quite challenging and time-consuming. It would be nice if they make it more straightforward. The information display also requires improvements.

What do you think about this review? Great Poor

A reliable, web-based platform with great customer support and works well in iPadsl

Read full review >
Peyton
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: Industry: Hospital & Health Care

PROS: We got great time working with their customer support. The platform is fast and reliable. It has helped us get more tasks done quickly. The e-prescription is particularly valuable because it has significantly improved the number of patients who seeks help from the hospital.

CONS: Information display is a bit lacking and needs to be improved. The templates are a bit cumbersome, wish they make it simpler. Also, it’s not easy to operate the solution. A background in IT will be of great help.

What do you think about this review? Great Poor

Makes storing and accessing vital medical data easier and more secured.

Read full review >
Dameon
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.09.2019 Company Size: Industry: Hospital & Health Care

PROS: I think the best perk of using this solution is having all the health records stored in a secure and organized manner. Also, the integration is noteworthy. The app works with many leading systems like Citrix, Entrada, cti, LifeSigns, Microsoft to name a few.

CONS: There are plenty of functionalities so navigating the platform can be quite slow. It would also be great if the product developers would make data display more organized.

What do you think about this review? Great Poor

Satisfied NextGen user

Read full review >
Grant
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 15.09.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care Services

PROS: It makes it easier to perform key tasks related to clinical drugs including archiving telephone experiences, requesting referrals, giving e-prescriptions, outlining office visits, and many more. The quality of the application is remarkable and the customer support is excellent.

CONS: There are some issues with the updates but not really a deal-breaker. Apart from that, there are some difficulties when it comes to redoing layouts.

What do you think about this review? Great Poor

Our experience using NextGen Health Care

Read full review >
Brady
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.09.2019 Company Size: Industry: Nursing Facility

PROS: I love the wide range of tools and functionalities available. We don’t have to use multiple applications for EHR, billing, sharing medical information with patients and other medical practitioners, and many more. The ability to connect the application with a lot of different solutions is also incredible. It has further the platform’s value. The cloud storage gives more security. And since files including the patient’s medical records are stored in the cloud, we can easily access them whenever we need it. It helps doctors provide accurate diagnosis and prescription fast. Speaking of prescriptions, we can collaborate with pharmacies online to provide e-prescription services to patients, which is a lot easier. They don’t have to physically go to the hospital for it.

CONS: It’s costly. Not ideal for start-up clinics or small-scale business. Building templates is quite complicated. We need to click lots of buttons which is pretty tiring and time-consuming. The way information is displayed also requires improvements.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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