OctopusPro Review

PROS: OctopusPro supports multiple languages and currencies, making it a great option for businesses operating internationally or serving multilingual regions. You can localize your customer booking portals and invoices to suit your market. This adaptability enhances the customer experience and ensures compliance with regional regulations, tax structures, and business practices.

CONS: None of the aspects of the product are problematic.

PROS: OctopusPro has clearly invested in making its platform scalable without requiring deep technical expertise. While the platform is powerful and feature-rich, its modular approach means businesses can start with the basics and scale up gradually.

CONS: None that I could think of. Bulk data imports (customer lists, historical jobs, staff profiles) can be completed via CSV or API integrations.

PROS: Even with all its advanced features, OctopusPro is easy to use. The interface is intuitive, and setting up workflows was a breeze. My business runs much smoother now.

CONS: None I could think of or experienced.

PROS: Our sales and customer service (CSR) teams have found Octopuspro to be a game-changing tool that helps us keep ahead of consumer trends and requirements. The platform has greatly enhanced our ability to handle client interactions, allowing us to offer a more effective and individualized customer experience.

CONS: Making ensuring everyone makes the most of adoption is a task!

PROS: We can examine all of the key metrics in one place, and the dashboard view and user interface are really easy to use.

CONS: None that I can think of for now.

PROS: Since we enlisted back in 2024, Octopuspro has been essential to our daily operations. Our Sales Team can effectively access the leads created in the pipeline thanks to the platform's high level of user-friendliness. I also like how simple it is to use the reporting part. The reports are readily available for customization to meet our business requirements and the objectives set for our sales staff, and they are simple to export.

CONS: There is nothing that we dislike about Octopuspro so far.

PROS: What feature of Octopuspro is the most beneficial? With just a few clicks, I can easily purchase alternative numbers for various nations, states, and areas. I appreciate that I may select area codes to obtain particular cities and suburbs. This is quite helpful because calls are frequently flagged as spam on the caller ID nearly immediately. By selecting the area code, I can be extremely particular about where I'm calling.

CONS: There are a lot of options to choose from, I just don't use what I don't need.

PROS: Great use and Implementation, we are able to communicate well with our team and client.

CONS: None so far, and we have been using the product for six months now.

PROS: We like the automated job assignment and automated customer communications. Also very happy with the customer portal and booking functionality.

CONS: Pretty happy with most aspects. Maybe some more on-boarding videos would help.

PROS: Very easy to use, automates a lot of your daily tasks and the app is so easy for our fieldworkers to understand and use.

CONS: One aspect to note is that while OctopusPro offers extensive features, navigating through all of them can initially be overwhelming for new users. However, with time and guidance, mastering the system becomes easier.

PROS: Managing a large team of technicians that do different types of services across different cities and locations. Advanced booking forms and custom fields for services with prices set up for to generate accurate quotes easily. The customer portal allows customers to book their services themselves quite easily. Also the app is amazing and so easy for our technicians to use to get notifications about their bookings and update their booking statuses, as well as invoice and charge the client by credit card on the spot. Ability to manage multiple calendars quite easily in one screen.

CONS: We wish there was a drag and drop on the calendar but we understand it's difficult to do as OctopusPro allows for events on the calendar that could have multiple visits and also multiple fieldworkers assigned so a drag and drop feature won't be possible due to the complexity of the functionality the software provides.