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Wrike REVIEW

Field Service Management Software - FSM

12 user reviews
USER SATISFACTION 98%
OUR SCORE 9.2

What is Wrike?

Wrike Field Service Management is a field service management tool for tracking your work in the field. The integrated system simplifies how you process intakes, plan and track your work, execute it and analyze its report. It coordinates field operations such as scheduling service orders, dispatching agents, and monitoring work status through a mobile access as powered by cloud technology.

As Wrike is a robust online project management software, it offers you a cloud-based collaboration tool that enables greater mobility. The system is accessible using any device with a web connection. Field workers can stay in touch while on site to complete a work order. By allowing field agents to work on their tablet or smartphone, manual data entry is eliminated from your workflows as it automatically updates statuses for your projects.

Wrike gives you a single location for completing your project. It streamlines communication and collaboration between your office and site location. If an issue arises from the site, the admin can record them with ease and field workers will be automatically notified regarding updates. This gives you an organized and more time-efficient system that improves your team’s productivity and increases completed work per day.

Overview of Wrike Benefits

Wrike Field Service Management solution gives you an integrated system with visual reporting and free mobile apps on iOS and Android devices to coordinate your field operations. With that, here are the benefits of using this system:

Consolidates requests

Wrike has public request forms that you can use and customize for your website. This simplifies the creation and submission of a request. The request is then automatically transformed into a task on your reports and dashboards. Email integration is available to create tasks directly from the email. Collaboration is also enhanced by simply mentioning the right member.

Organizes your work

With field work oftentimes being chaotic, Wrike ensures you can easily organize your work in a folder system by region, type of work, or manager in charge. In a single click, you get insights on what’s going on as the platform’s visual dashboard lets you easily view task lists and set up custom statuses. Mobile apps are available to field workers to access requests at any time and anywhere. It offers the same functionality as the web-based version.

Optimizes work execution

Field workers no longer have to come to your office just to take requests as this can be time-consuming. Instead, Wrike empowers your workers to access the corresponding dashboard right from their smartphone. It gives them a quick view of tasks they have to accomplish and update its status to “in progress” during execution. All information regarding a particular issue is gathered in task view to make it easy for the worker to see request details. During execution, the worker can start the built-in time tracker and attach any files and photos from the client as needed. Once the work is completed, managers will see on the dashboard as the status changes.

Generates insightful reports

Wrike’s reporting tool lets you only create a report once. There’s no limit on the report level folders you can create whether it’s by workers, region, status, or managers, among others. It will then be automatically updated and forward scheduled notifications to keep everyone involved updated on new information.

Overview of Wrike Features

  • Visual Reporting
  • Public Request Forms
  • Customizable Forms
  • Dashboard
  • Folder System
  • Custom Status
  • Built-in Time Tracker
  • File Attachment
  • Mobile App
  • Report Builder
  • Instructions and Onboarding
  • Stock Management
  • Mentions
  • Email Integration

Awards & Quality Certificates

Wrike Position In Our Categories

Wrike is also listed in the following subcategories:

Category:Position:Category:Position:
Field Service Management Software - FSM#3
Category:Position:
Field Service Management Software - FSM#3

Since each enterprise has particular business requirements, it is sensible for them to refrain from seeking a one-size-fits-all faultless software solution. Needless to say, it would be useless to try to find such a system even among widely used software solutions. The clever thing to do would be to list the various vital elements that require consideration such as key features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some Wrike reviews and look into each of the other solutions in your shortlist in detail. Such comprehensive homework can ensure you discard ill-fitting systems and choose the app that presents all the aspects you need for business success.

How Much Does Wrike Cost?

Wrike Field Service Management is accessible on Wrike’s packages. With plans tiered according to the features you need, you can easily choose a plan that suits your requirements and company size.

Free – $0

  • 5 users
  • Basic and cloud storage integrations
  • iPhone and Android apps
  • File sharing
  • Real-time activity stream
  • 2GB storage space
  • Board and spreadsheet view
  • Task management

Professional – $9.80/user/month

  • 5, 10, 15 users
  • Shareable dashboards
  • 5GB storage space
  • Gantt chart
  • Task and subtask management
  • From 15GB of video monthly uploads
  • Unlimited collaborators
  • Advanced integrations
  • Everything in the Free plan

Business – $24.80/user/month

  • 5-200 users
  • Integration with Salesforce
  • Request forms
  • User groups and permissions
  • Calendars
  • Time tracking
  • Custom field and workflows
  • 50GB storage space
  • Scheduled notifications
  • Report templates
  • Resource management
  • Shared real-time reports
  • Graphical analytics
  • Everything in the Professional plan

Enterprise – By quote

  • 5-unlimited users
  • SAML 2.0 Single Sign-On
  • Two-factor authentication
  • Password policies
  • Network access and compliance policies
  • 100GB storage space
  • Active Directory integration
  • IT-controlled admin permissions
  • Everything in Professional and Business plans

User Satisfaction

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wrike reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Wrike. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

155

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Chinese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Wrike pricing details?

Wrike Field Service Management is accessible on Wrike’s packages. With plans tiered according to the features you need, you can easily choose a plan that suits your requirements and company size.

Free – $0

  • 5 users
  • Basic and cloud storage integrations
  • iPhone and Android apps
  • File sharing
  • Real-time activity stream
  • 2GB storage space
  • Board and spreadsheet view
  • Task management

Professional – $9.80/user/month

  • 5, 10, 15 users
  • Shareable dashboards
  • 5GB storage space
  • Gantt chart
  • Task and subtask management
  • From 15GB of video monthly uploads
  • Unlimited collaborators
  • Advanced integrations
  • Everything in the Free plan

Business – $24.80/user/month

  • 5-200 users
  • Integration with Salesforce
  • Request forms
  • User groups and permissions
  • Calendars
  • Time tracking
  • Custom field and workflows
  • 50GB storage space
  • Scheduled notifications
  • Report templates
  • Resource management
  • Shared real-time reports
  • Graphical analytics
  • Everything in the Professional plan

Enterprise – By quote

  • 5-unlimited users
  • SAML 2.0 Single Sign-On
  • Two-factor authentication
  • Password policies
  • Network access and compliance policies
  • 100GB storage space
  • Active Directory integration
  • IT-controlled admin permissions
  • Everything in Professional and Business plans

What integrations are available for Wrike?

Wrike Field Service Management integrates with the following apps seamlessly:

  • Microsoft Excel
  • Salesforce
  • OneDrive
  • Box
  • iCal
  • Dropbox
  • RSS
  • Google Drive
  • Active Directory
  • Microsoft Project
  • Microsoft Office 365

User reviews


User reviews in total: 12

7
4
0
0
1

Average Rating:

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The most favorable review

Jeff

2 months ago


Pros: There are lot of helpful features within Wrike starting from Gantt chart- that helps you with complex projects that require different tasks or phases in order to be completed, to Folders & Projects- Organization that helps you to manage projects from different angles like: customer-driven, sales-driven, marketing-driven and it allows you to manipulate and move projects into various folders. The Tasks feature allows you to assign the tasks to different people within the team. There is even an option for duplicating folders with their tasks

Cons: I’d like to create dependencies between projects. In addition, when I want to change a tasks’ deadline it automatically changes the subtasks’ deadline and whenever I want to push some things forward/backward with Gantt chart I need to go into each subtask to adjust them as well. Also, the duration can be complicated especially when we have several tasks and we are not sure about the actual time on a given day whether it is enough or not.

The least favorable review

Paul Murphy

5 months ago


Pros: A very powerful project management tool with some good features

Cons: Be careful with Wrike - after being a customer for 2 years they massively increased our renewal price. It's now totally unaffordable and we're having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.

Published 2 months ago
Verified
user
There are lot of helpful features within Wrike starting from Gantt chart- that helps you with complex projects that require different tasks or phases in order to be...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like how they planned the functionality of this product. It allows you to create new custom fields which is great thing. It offers multiple ways to review all your...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I like that Wrike helps me to stay on track of all the tasks and to organize them, it reminds me to accomplish the things I need to get done by due dates and priority. It...



2 people think this review is helpful

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Paul Murphy
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Published 5 months ago
Verified
user
A very powerful project management tool with some good features



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
This tool is flexible and easy to use. Its support team is great and it provides great videos that help you to better understand this tool. Our team found new way of...



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Published 10 months ago
Verified
user
Wrike is made for managing various projects with various team members. We use it to keep track of all the activities during the last week and while performing weekly team...



1 person thinks this review is helpful

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Published 11 months ago
Verified
user
What I like most about Wrike is its flexibility. It allows you to customize the experience the way you want so it can suit all your needs. We were searching for a...



1 person thinks this review is helpful

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Published 11 months ago
Verified
user
I like that I’m able to invite any contact so they can contribute to a project. Its UI is intuitive and it doesn’t require much time to learn how it functions. It...



3 people think this review is helpful

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Anonymous Reviewer
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Published 1 year ago
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user
I really appreciate that it is not too complex as other collaboration tools get too carried away with all the details.



1 person thinks this review is helpful

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Anonymous Reviewer
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Published 1 year ago
Verified
user
Wrike simply creates "time". Having tired several free trials of various PM options, Wrike immediately offers the user a user friendly, intuitive, and contemporary...



1 person thinks this review is helpful

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