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Wrike Review

Wrike
Our score: 9.0 User satisfaction: 98%

What is Wrike?

Wrike Field Service Management is a field service management tool for tracking your work in the field. The integrated system simplifies how you process intakes, plan and track your work, execute it and analyze its report. It coordinates field operations such as scheduling service orders, dispatching agents, and monitoring work status through a mobile access as powered by cloud technology.

As Wrike is a robust online project management software, it offers you a cloud-based collaboration tool that enables greater mobility. The system is accessible using any device with a web connection. Field workers can stay in touch while on site to complete a work order. By allowing field agents to work on their tablet or smartphone, manual data entry is eliminated from your workflows as it automatically updates statuses for your projects.

Wrike gives you a single location for completing your project. It streamlines communication and collaboration between your office and site location. If an issue arises from the site, the admin can record them with ease and field workers will be automatically notified regarding updates. This gives you an organized and more time-efficient system that improves your team’s productivity and increases completed work per day.

Overview of Wrike Benefits

Wrike Field Service Management solution gives you an integrated system with visual reporting and free mobile apps on iOS and Android devices to coordinate your field operations. With that, here are the benefits of using this system:

Consolidates requests

Wrike has public request forms that you can use and customize for your website. This simplifies the creation and submission of a request. The request is then automatically transformed into a task on your reports and dashboards. Email integration is available to create tasks directly from the email. Collaboration is also enhanced by simply mentioning the right member.

Organizes your work

With field work oftentimes being chaotic, Wrike ensures you can easily organize your work in a folder system by region, type of work, or manager in charge. In a single click, you get insights on what’s going on as the platform’s visual dashboard lets you easily view task lists and set up custom statuses. Mobile apps are available to field workers to access requests at any time and anywhere. It offers the same functionality as the web-based version.

Optimizes work execution

Field workers no longer have to come to your office just to take requests as this can be time-consuming. Instead, Wrike empowers your workers to access the corresponding dashboard right from their smartphone. It gives them a quick view of tasks they have to accomplish and update its status to “in progress” during execution. All information regarding a particular issue is gathered in task view to make it easy for the worker to see request details. During execution, the worker can start the built-in time tracker and attach any files and photos from the client as needed. Once the work is completed, managers will see on the dashboard as the status changes.

Generates insightful reports

Wrike’s reporting tool lets you only create a report once. There’s no limit on the report level folders you can create whether it’s by workers, region, status, or managers, among others. It will then be automatically updated and forward scheduled notifications to keep everyone involved updated on new information.

Overview of Wrike Features

  • Visual Reporting
  • Public Request Forms
  • Customizable Forms
  • Dashboard
  • Folder System
  • Custom Status
  • Built-in Time Tracker
  • File Attachment
  • Mobile App
  • Report Builder
  • Instructions and Onboarding
  • Stock Management
  • Mentions
  • Email Integration

Awards & Quality Certificates

This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Wrike Position In Our Categories

Position of Wrike in our main categories:

Wrike is also listed in the following subcategories:

Each enterprise is different, and may require a special Field Service Management Software - FSM solution that will be designed for their company size, type of clients and staff and even specific industry they support. It's not wise to count on finding an ideal services that is going to be suitable for each business regardless of their background is. It may be a good idea to read a few Wrike Field Service Management Software - FSM reviews first and even then you should keep in mind what the service is supposed to do for your company and your staff. Do you need an easy and straightforward service with only essential functions? Will you really make use of the advanced tools needed by pros and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid solution that will fit your budget.

How Much Does Wrike Cost?

Wrike Pricing Plans:

Free Trial

Free

Free

Professional

$9.80/user/month

Business

$24.80/user/month

Enterprise

Contact vendor

Wrike Field Service Management is accessible on Wrike’s packages. With plans tiered according to the features you need, you can easily choose a plan that suits your requirements and company size.

Free – $0

  • 5 users
  • Basic and cloud storage integrations
  • iPhone and Android apps
  • File sharing
  • Real-time activity stream
  • 2GB storage space
  • Board and spreadsheet view
  • Task management

Professional – $9.80/user/month

  • 5, 10, 15 users
  • Shareable dashboards
  • 5GB storage space
  • Gantt chart
  • Task and subtask management
  • From 15GB of video monthly uploads
  • Unlimited collaborators
  • Advanced integrations
  • Everything in the Free plan

Business – $24.80/user/month

  • 5-200 users
  • Integration with Salesforce
  • Request forms
  • User groups and permissions
  • Calendars
  • Time tracking
  • Custom field and workflows
  • 50GB storage space
  • Scheduled notifications
  • Report templates
  • Resource management
  • Shared real-time reports
  • Graphical analytics
  • Everything in the Professional plan

Enterprise – By quote

  • 5-unlimited users
  • SAML 2.0 Single Sign-On
  • Two-factor authentication
  • Password policies
  • Network access and compliance policies
  • 100GB storage space
  • Active Directory integration
  • IT-controlled admin permissions
  • Everything in Professional and Business plans

User Satisfaction

Positive Social Media Mentions 155
Negative Social Media Mentions 2

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wrike reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Wrike. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Swedish

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Wrike pricing details?

Wrike Pricing Plans:

Free Trial

Free

Free

Professional

$9.80/user/month

Business

$24.80/user/month

Enterprise

Contact vendor

Wrike Field Service Management is accessible on Wrike’s packages. With plans tiered according to the features you need, you can easily choose a plan that suits your requirements and company size.

Free – $0

  • 5 users
  • Basic and cloud storage integrations
  • iPhone and Android apps
  • File sharing
  • Real-time activity stream
  • 2GB storage space
  • Board and spreadsheet view
  • Task management

Professional – $9.80/user/month

  • 5, 10, 15 users
  • Shareable dashboards
  • 5GB storage space
  • Gantt chart
  • Task and subtask management
  • From 15GB of video monthly uploads
  • Unlimited collaborators
  • Advanced integrations
  • Everything in the Free plan

Business – $24.80/user/month

  • 5-200 users
  • Integration with Salesforce
  • Request forms
  • User groups and permissions
  • Calendars
  • Time tracking
  • Custom field and workflows
  • 50GB storage space
  • Scheduled notifications
  • Report templates
  • Resource management
  • Shared real-time reports
  • Graphical analytics
  • Everything in the Professional plan

Enterprise – By quote

  • 5-unlimited users
  • SAML 2.0 Single Sign-On
  • Two-factor authentication
  • Password policies
  • Network access and compliance policies
  • 100GB storage space
  • Active Directory integration
  • IT-controlled admin permissions
  • Everything in Professional and Business plans

What integrations are available for Wrike?

Wrike Field Service Management integrates with the following apps seamlessly:

  • Microsoft Excel
  • Salesforce
  • OneDrive
  • Box
  • iCal
  • Dropbox
  • RSS
  • Google Drive
  • Active Directory
  • Microsoft Project
  • Microsoft Office 365
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Reviewed By Jenny Chang
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