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Field Service Management Software - FSM

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What is Smart Service?

Smart Service is a scheduling and dispatching system designed for field service industries and businesses. The field service management software offers a paperless and mobile solution for various types of field service businesses. These include HVAC, plumbing, pest control, fire protection, lawn care, maid service, pet food delivery, construction, IT service, electrical and appliance repair, irrigation, and more. The software aims to help users streamline their day-to-day operations, increase efficiency, and eliminate waste of time and money.

In addition, Smart Service is integrated with QuickBooks. Because of this;  information on customers, employees, products, and services from QuickBooks is automatically imported into the software. As a result, users will be able to quickly schedule work for their customers.

The software also streamlines the process of dispatching personnel for field work, wherein work orders and service details are quickly send out to them. Plotting of service routes is also done instantly. Back office managers can track their field workers including their equipment. Last but not the least, Smart Service provides an inventory module that enables the software to automatically update the total inventory of parts or items used for field work.

Overview of Smart Service Benefits

Smart Service is a field management software that works with any QuickBooks platform; whether it is QuickBooks Pro, Premier, Enterprise, or Online. As a unique feature, this integration enables information to be synchronized between the two platforms. Thus, when users add a new customer, employee, product, or service information in QuickBooks; the existing information in SmartService is also updated.

So, if they have a new customer who requests a field service or work from them, they no longer need to re-enter the customer information in either of the two platform. As it eliminates double data entry, it also makes scheduling of field work or tech dispatch faster.

Another feature offered by Smart Service is that it allows users to dispatch work quickly and accurately. The software eliminates the use of paper work orders. As a result, users no longer need to waste their time digging through file cabinets just to search for their work orders. In addition, their field workers will be able to quickly receive their schedules and details of their job, as work orders are easily done using the software. Once the work order is complete, they will be able to instantly send it back to their office and receive a new work order.

Smart Service also provides a route planning tool that allows users to automatically plot service routes and create daily service plans. They will be able to do this by simply selecting a field operator, tech, or driver; selecting the jobs, and tapping a button.

In addition, the software enables technicians and field workers to attach pictures to their work orders. Thus, they will be able to associate pictures to their jobs to show their progress: users can add before and after breakdown pictures. This feature helps users gain the trust and confidence of their customers.

Overview of Smart Service Features

  • QuickBooks Integration
  • Service Scheduling
  • Drag and Drop Interface
  • Recurring Work Scheduling
  • Instant Job Dispatching
  • Create and Send Work Orders Instantly
  • Send Work Orders Back to Office
  • Real Time Updates
  • Routing
  • Route Planning Tool
  • Service Plans
  • Workforce Tracking
  • Equipment and Vehicle Tracking
  • Inventory Management
  • Purchase Orders
  • Pictures
  • Inventory Management
  • Flexibility

Smart Service Position In Our Categories

Position of Smart Service in our main categories:

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Smart Service is one of the top 500 Project Management Software products

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Smart Service is one of the top 500
Project Management Software products

Smart Service is also listed in the following subcategories:

Field Service Management Software - FSM#40
Field Service Management Software - FSM#40

Every company has different requirements and needs a software that can be customized for their size, type of workers and customers, and the specific industry they are in. For these reasons, no system can proffer perfect features out-of-the-box. When you search a software product, first be sure what you require it for. Read some Smart Service reviews and ask yourself do you desire basic features or do you want complex tools? Are there any industry-specific functionalities that you are searching for? Get the answers to these questions to assist your search. There are multiple factors that you need to mull over and these include your budget, specific business requirements, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the app that offers all that you require to boost your organization efficiency and productivity.

How Much Does Smart Service Cost?

Smart Service Pricing Plans:

Smart Service’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Smart Service reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Smart Service. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?


What are Smart Service pricing details?

Smart Service Pricing Plans:

Smart Service’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Smart Service?

Smart Service supports the following integrations:

  • QuickBooks
  • QuickBooks Online
  • Dropbox

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