Smart Service Review

Smart Service
Our score: 7.7 User satisfaction: N/A

What is Smart Service?

Smart Service is a scheduling and dispatching system designed for field service industries and businesses. The field service management software offers a paperless and mobile solution for various types of field service businesses. These include HVAC, plumbing, pest control, fire protection, lawn care, maid service, pet food delivery, construction, IT service, electrical and appliance repair, irrigation, and more. The software aims to help users streamline their day-to-day operations, increase efficiency, and eliminate waste of time and money.

In addition, Smart Service is integrated with QuickBooks. Because of this;  information on customers, employees, products, and services from QuickBooks is automatically imported into the software. As a result, users will be able to quickly schedule work for their customers.

The software also streamlines the process of dispatching personnel for field work, wherein work orders and service details are quickly send out to them. Plotting of service routes is also done instantly. Back office managers can track their field workers including their equipment. Last but not the least, Smart Service provides an inventory module that enables the software to automatically update the total inventory of parts or items used for field work.

Overview of Smart Service Benefits

Smart Service is a field management software that works with any QuickBooks platform; whether it is QuickBooks Pro, Premier, Enterprise, or Online. As a unique feature, this integration enables information to be synchronized between the two platforms. Thus, when users add a new customer, employee, product, or service information in QuickBooks; the existing information in SmartService is also updated.

So, if they have a new customer who requests a field service or work from them, they no longer need to re-enter the customer information in either of the two platform. As it eliminates double data entry, it also makes scheduling of field work or tech dispatch faster.

Another feature offered by Smart Service is that it allows users to dispatch work quickly and accurately. The software eliminates the use of paper work orders. As a result, users no longer need to waste their time digging through file cabinets just to search for their work orders. In addition, their field workers will be able to quickly receive their schedules and details of their job, as work orders are easily done using the software. Once the work order is complete, they will be able to instantly send it back to their office and receive a new work order.

Smart Service also provides a route planning tool that allows users to automatically plot service routes and create daily service plans. They will be able to do this by simply selecting a field operator, tech, or driver; selecting the jobs, and tapping a button.

In addition, the software enables technicians and field workers to attach pictures to their work orders. Thus, they will be able to associate pictures to their jobs to show their progress: users can add before and after breakdown pictures. This feature helps users gain the trust and confidence of their customers.

Overview of Smart Service Features

  • QuickBooks Integration
  • Service Scheduling
  • Drag and Drop Interface
  • Recurring Work Scheduling
  • Instant Job Dispatching
  • Create and Send Work Orders Instantly
  • Send Work Orders Back to Office
  • Real Time Updates
  • Routing
  • Route Planning Tool
  • Service Plans
  • Workforce Tracking
  • Equipment and Vehicle Tracking
  • Inventory Management
  • Purchase Orders
  • Pictures
  • Inventory Management
  • Flexibility

Smart Service Position In Our Categories

Keeping in mind businesses have special business-related wants, it is only wise they avoid choosing a one-size-fits-all, ”best” software system. Just the same, it is difficult to pinpoint such a software product even among sought-after software systems. The best step to undertake is to take note of the varied key aspects which entail analysis such as crucial features, plans, skill ability of staff, business size, etc. After which, you must conduct your research comprehensively. Have a look at these Smart Service analyses and scrutinize each of the software solutions in your list more closely. Such all-encompassing product investigation ascertains you stay away from ill-fitting software products and subscribe to the one which delivers all the benefits your company requires.

Position of Smart Service in our main categories:

TOP 500

Smart Service is one of the top 500 Project Management Software products

Smart Service is also listed in the following subcategories:

Every business has its own characteristics, and might call for a special Field Service Management Software - FSM solution that will be adjusted to their company size, type of clients and employees and even specific industry they cater to. We advise you don't count on locating an ideal services that will work for each business no matter what their history is. It may be a good idea to read a few Smart Service Field Service Management Software - FSM reviews first and even then you should pay attention to what the software is intended to do for your business and your workers. Do you require a simple and intuitive service with just basic functions? Will you actually make use of the advanced tools required by experts and large enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to get a trustworthy service that will fit your budget.

How Much Does Smart Service Cost?

Smart Service Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Smart Service’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Smart Service reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Smart Service. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based


  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Smart Service Comparisons

What are Smart Service pricing details?

Smart Service Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Smart Service’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Smart Service?

Smart Service supports the following integrations:

  • QuickBooks
  • QuickBooks Online
  • Dropbox

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Reviewed By Jenny Chang
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