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GorillaDesk Review

GorillaDesk
Our score: 8.0 User satisfaction: N/A

What is GorillaDesk?

GorillaDesk is a leading field service management software that delivers all the important features and tools pest control businesses, pool service businesses,  lawn care companies, and other field service providers need in order for them run various aspects of their operations smoothly, complete their jobs and tasks faster, satisfy their customers, and achieve business growth.

As an all-in-one field management software, GorillaDesk combines different solutions, capabilities, and features together, enabling users to save valuable time and concentrate more on growing their business. With GorillaDesk, they will be able to access information about their customers from any location and device, track devices and equipment that are deployed in the field through barcode scanning, monitor the precise locations of their team members on a map in real time,  set and optimize routes, schedule and update appointments quickly, assign or route jobs using a drag-and-drop calendar, and track and report chemical and material usage and application.

GorillaDesk also helps users communicate with their teams and clients effectively. They can send work order details, notes, and reminders to team members to keep them in the loop and ensure that they are able to accomplish their tasks on time and properly. When it comes to communicating with clients, the software gives them the ability to reach out to clients through automated SMS messaging.

The field service management software, moreover, has a document management feature. Users can integrate custom documents into the software, attach documents to jobs, and enable electronic signing of documents.  Last but not least, GorillaDesk supports integration with Stripe which permits users to process online payments fast as well as monitor past due balances easily.

Overview of GorillaDesk Benefits

Compete Well, Win More Jobs, And Stay Compliant Through Device Tracking

GorillaDesk offers a feature that enables field service providers to compete well and stay compliant with the regulations imposed by any state and requirements demanded by their clients. This feature is called device tracking. Some facilities require device tracking, so this feature is very useful for field service businesses and companies that are bidding on jobs that have such requirement.

So how does this feature work? GorillaDesk allows users to attach barcodes to field-deployed traps devices, or equipment they want to track. They can scan these barcodes using a mobile application, enabling them to capture and store any relevant activities and findings such as device status and location, material usage, chemical application, inspection details, and more. They can track and manage all field-deployed devices directly from the mobile app as well as generate documents in which device data is included like invoices, work orders, and device reports.

Intuitive Job And Appointment Scheduling

Another feature incorporated into GorillaDesk is scheduling. With this feature, users will be able to easily prepare schedules for jobs and appointments. Through the aid of a user-friendly calendar that has a drag-and-drop interface, they can intuitively create schedules, add all the important details they need, and assign job or appointment schedules to team members. They can also view schedules on a map. If they want to see the details associated with a particular schedule, all they need to do is to hover over the appointment or schedule which is pinned on the map. The software enables them to print schedules in PDF format directly from the calendar, too.

Keep Track Of The Locations Of Your Team Members

If GorillaDesk allows users to view job and appointment schedules on a map, it also enables them to monitor the exact locations of their team members on a map in real time. This is made possible through the aid of the software’s GPS tracking feature. Basically, this feature makes it easy for them to verify if team members are currently located in places where they are supposed to be at and make sure that they are not wandering elsewhere. The GPS tracking feature is integrated into the software’s mobile application, and what’s great about this is that the app can even keep track of the actual routes team members took using such feature. 

A  Mobile App That Allows Your Field Personnel To Perform Tasks On The Go

Speaking of mobile app, GorillaDesk’s mobile application is very powerful because it extends the capabilities of the software to iOS and Android devices. Technicians and personnel dispatched in the field can actually take advantage of this app, as it permits them to perform tasks while they are on the go such as viewing schedules and appointments, viewing details about the jobs assigned to them, accessing documents, or preparing invoices and collecting payments.

Seamless Document Management

Any field service business requires documents like contracts, agreements, or state or government-related forms. Thanks to GorillaDesk’s document management feature which makes the process of handling any type of field service document seamless. GorillaDesk has a library of pre-built documents and forms that users can access by activating the document add-on. If they want to add a custom document or form to this library, GorillaDesk can also integrate that into its system. In addition, filling out these documents and forms with information is very simple.

For example, when users are editing a particular document, they will be able to access two windows, one on the left and another on the right. The left window is the live preview of the document, while the right window is an area where they can type in information. As they enter information into data fields found in the right window, the document’s live preview is automatically populated with the information they typed in. What is more, the documents and forms can be signed electronically. Attaching documents and forms to jobs that are shown on the calendar is made possible as well. Users can preview the documents attached to jobs straight from the calendar.

Built-In CRM System

As previously pointed out, GorillaDesk combines different tools and solutions together. One of those tools and solutions is a built-in CRM or customer relationship management system. Users can utilize this CRM system to store, access, and update any information about the clients and customers they are providing services for. Moreover, the CRM system is mobile-friendly, allowing them to access customer information from their mobile devices anywhere.

Automated, Enhanced, And Effective Communication

The field service management software comes with features that automate and enhance communications with team members and clients. Users can create and send notes to team members. For example, when they are preparing schedules and assigning jobs to team members, they can add notes and even upload and attach files. This way, team members are reminded of the things they need to consider as they perform their jobs. Another communication feature included in GorillaDesk is automated SMS messaging. Thus, with this feature, users and their clients can exchange text messages with each other, eliminating the need to make phone calls.

Accelerate Payment Collection And Processing Through Stripe Integration

To wrap it up, GorillaDesk integrates with Stripe, a leading and widely used online payment service. The main benefit users can get from this integration is it enables them to collect and process online payments fast. This integration feature lets them store debit and credit cards within the software which they can charge later on. They can also add links to the invoices and statements they are sending out to clients via email so the latter can make payments online quickly. If a client has a past due balance, a late payment reminder can be sent to him or her.

Overview of GorillaDesk Features

  • Device Tracking That Enables You to Compete Well and Stay Compliant
  • Record, Track, and Report on Chemical And Material Usage
  • User-Friendly Scheduling
  • Integrated Mapping
  • Quick Routing of Jobs
  • Work Order Management
  • GPS Tracking Plus Route Monitoring and Optimization
  • Seamless Document Management with Integrated E-Signature
  • Built-In CRM
  • Automated SMS Messaging
  • Notes and Notifications
  • A Mobile App Optimized For Field Use
  • Stripe Integration

GorillaDesk Position In Our Categories

Bearing in mind companies have unique business-related wants, it is only reasonable they avoid getting an all-encompassing, ”best” software solution. At any rate, it is troublesome to find such application even among well-known software products. The right step to undertake is to set down the several important aspects that necessitate analysis including critical features, costing, skill capability of the employees, organizational size, etc. Thereafter, you must perform your product research systematically. Read these GorillaDesk analyses and check out each of the software solutions in your shortlist in detail. Such comprehensive product research ensure you take out unfit software products and choose the system that meets all the aspects your company requires to realize efficiency.

Position of GorillaDesk in our main categories:

GorillaDesk is also listed in the following subcategories:

Since each enterprise has particular business requirements, it is advisable for them to abstain from searching for a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a system even among widely used software platforms. The smart thing to do would be to jot down the various vital aspects that need consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some GorillaDesk Field Service Management Software - FSM reviews and check out each of the other systems in your shortlist in detail. Such exhaustive homework can make sure you reject ill-fitting systems and choose the solution that offers all the features you need for business success.

How Much Does GorillaDesk Cost?

GorillaDesk Pricing Plans:

Free Trial

Monthly Basic

Starts at $49/mo. (1 Schedule)

Annual Basic

Starts at $588/yr. (1 Schedule)

Monthly Pro

Starts at $99/mo. (1 Schedule)

Annual Pro

Starts at $1,888/yr. (1 Schedule)

GorillaDesk offers two SMB and enterprise pricing plans for all users to choose from. You can scale the plan of your choice depending on the number of schedules you have and as your field service grows. Here are the details:

Basic (Only For 1 Schedule)

  • $49/mo. – billed monthly
  • $588/yr. – billed annually
  • Delivers all the essential features and tools you need for streamlining your field service business
  • Unlimited Number of Admin Users/Staff
  • Android and iOS App
  • Built-In CRM
  • Mapping and Routing
  • Estimation, Invoicing, and Work Order Management
  • Integration with Stripe
  • Process Online Payments
  • Send Late Payment Reminders
  • Drag-and-Drop Job and Appointment Scheduling
  • Automated Messaging
  • SMS Communication
  • Material Usage and Application Monitoring
  • Generate Over 20 Reports
  • Push Notifications
  • Unlimited Phone and Chat Support

Pro (Only For 1 Schedule)

  • $99/mo. – billed monthly
  • $1,188/yr. – billed annually
  • Access additional features to get your team connected, impress your clients, and make your business well-organized
  • Unlimited Number of Admin Users/Staff
  • Android and iOS App
  • Built-In CRM
  • Mapping and Routing
  • Estimation, Invoicing, and Work Order Management
  • Integration with Stripe
  • Process Online Payments
  • Send Late Payment Reminders
  • Drag-and-Drop Job and Appointment Scheduling
  • Automated Messaging
  • SMS Communication
  • Material Usage and Application Monitoring
  • Generate Over 20 Reports
  • Push Notifications
  • Stripe Subscriptions
  • Integrate Document Management
  • Synchronize with QuickBooks Online
  • Device Tracking
  • GPS Tracking
  • Create and Send Custom Invoices
  • Custom Work Orders
  • Unlimited Phone and Chat Support

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GorillaDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with GorillaDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are GorillaDesk pricing details?

GorillaDesk Pricing Plans:

Free Trial

Monthly Basic

Starts at $49/mo. (1 Schedule)

Annual Basic

Starts at $588/yr. (1 Schedule)

Monthly Pro

Starts at $99/mo. (1 Schedule)

Annual Pro

Starts at $1,888/yr. (1 Schedule)

GorillaDesk offers two SMB and enterprise pricing plans for all users to choose from. You can scale the plan of your choice depending on the number of schedules you have and as your field service grows. Here are the details:

Basic (Only For 1 Schedule)

  • $49/mo. – billed monthly
  • $588/yr. – billed annually
  • Delivers all the essential features and tools you need for streamlining your field service business
  • Unlimited Number of Admin Users/Staff
  • Android and iOS App
  • Built-In CRM
  • Mapping and Routing
  • Estimation, Invoicing, and Work Order Management
  • Integration with Stripe
  • Process Online Payments
  • Send Late Payment Reminders
  • Drag-and-Drop Job and Appointment Scheduling
  • Automated Messaging
  • SMS Communication
  • Material Usage and Application Monitoring
  • Generate Over 20 Reports
  • Push Notifications
  • Unlimited Phone and Chat Support

Pro (Only For 1 Schedule)

  • $99/mo. – billed monthly
  • $1,188/yr. – billed annually
  • Access additional features to get your team connected, impress your clients, and make your business well-organized
  • Unlimited Number of Admin Users/Staff
  • Android and iOS App
  • Built-In CRM
  • Mapping and Routing
  • Estimation, Invoicing, and Work Order Management
  • Integration with Stripe
  • Process Online Payments
  • Send Late Payment Reminders
  • Drag-and-Drop Job and Appointment Scheduling
  • Automated Messaging
  • SMS Communication
  • Material Usage and Application Monitoring
  • Generate Over 20 Reports
  • Push Notifications
  • Stripe Subscriptions
  • Integrate Document Management
  • Synchronize with QuickBooks Online
  • Device Tracking
  • GPS Tracking
  • Create and Send Custom Invoices
  • Custom Work Orders
  • Unlimited Phone and Chat Support

What integrations are available for GorillaDesk?

GorillaDesk supports direct integration with:

  • Stripe
  • QuickBooks Online
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Reviewed By Nestor Gilbert
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