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Plivo Review

Plivo
Our score: 8.7 User satisfaction: 96%

What is Plivo?

Plivo is a voice and messaging platform designed for app developers and businesses of all sizes. Described as a robust, reliable, and simple communications platform, Plivo enables businesses and enterprises add and deploy voice and SMS functionalities to their web and mobile apps. The platform has the capability to boost communication between businesses and their customers, offering voice and SMS functionalities at a low cost.

Plivo helps users deliver text messages to their customers quickly using SMS short codes, allowing them to promote their brand identity and improve sending of notifications for their marketing campaigns. The platform is also regarded as an innovative solution for businesses that want to build their call center with reduced infrastructure costs. Moreover, those who have existing call centers can use the web-based call functionalities of Plivo to increase their scalability.

Overview of Plivo Benefits

The communications platform has robust SMS capabilities. Plivo offers a minimum base rate of 40 SMSes per second. Hence, users will be able to send text messages to their thousands of customers at high speed. It has an interesting SMS capability which allows users to send text messages using SMS short codes.  SMS short codes are short numbers that are easy to read and remember, and they are the numbers that customers will see on their mobile phones when users send out text messages.

Since SMS short codes are easy to remember, they are very effective in sending out text messages for marketing campaigns. Sending of text messages using SMS short codes is enhanced by Plivo’s bulk messaging functionality. Thus, users can reach out to their customers quickly; and the platform helps them increase their customer base. Users will be able to send out notifications and reminders to their customers for appointments, events, or application invites. Furthermore, users are able to receive free text messages from their customers.

Another very interesting capability of Plivo is found in its call functionalities. The platform enables users to make conference calls through a conference app. A conference app is an application that users can create and set up using Plivo’s Application API. Users will assign a number to this app, and this will allow them to call that number and connect them to a conference call. Any other users who want to join the conference call can call that number. This functionality is very useful in conducting audio conferences.

Plivo functions also as a call center solution. Users can integrate their existing call center software or phone system with Plivo. As a result, they will be able to make outbound calls and receive inbound calls using the platform. Call recordings, call logs, and even billing information will be saved on the platform. In addition, Plivo offers support to carriers: T-mobile, Sprint, Cricket, MetroPCS, and Verizon.

Overview of Plivo Features

  • SMS Short Codes
  • Bulk Messaging
  • Free Incoming SMS
  • Two-Way SMS
  • Unicode Characters
  • Real Time SMS Notifications and Logs
  • Delivery Reports
  • Message Queueing
  • Create Conference App
  • Conference Calls
  • Call Center Solution
  • Call Tracking
  • Call Recording
  • Dynamic Caller ID
  • Intelligent Call Control
  • Two-Factor Authentication
  • Voice Broadcasting Alerts
  • Global Numbers Inventory
  • Extensive Device Support

Plivo Position In Our Categories

Because businesses have special business needs, it is reasonable they steer clear of seeking a one-size-fits-all, ideal software product. Be that as it may, it is futile to try to pinpoint such a software system even among branded software solutions. The efficient step to undertake would be to write the numerous key factors that require deliberation such as major features, costing, skill aptitude of the employees, organizational size, etc. The second step is, you should follow through the product research fully. Read some Plivo reviews and scrutinize the other software solutions in your list in detail. Such all-encompassing research makes sure you weed out unfit software solutions and choose the system that meets all the tools your company requires for success.

Position of Plivo in our main categories:

TOP 50

Plivo is one of the top 50 Communications Software products

TOP 100

Plivo is one of the 100 IT Management Software products

Plivo is also listed in the following subcategories:

Each business is different, and might require a special Communications Software solution that will be designed for their company size, type of clients and staff and even specific niche they support. You should not count on getting a perfect software that will work for every company regardless of their background is. It may be a good idea to read a few Plivo Communications Software reviews first and even then you should remember what the service is supposed to do for your company and your workers. Do you need an easy and intuitive solution with just essential functions? Will you really use the complex tools needed by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to get a solid service that will fit your budget.

How Much Does Plivo Cost?

Plivo Pricing Plans:

Free Trial

Plivo Voice Regular Phones Outbound Calls

Starting At $0.0120/minute

Plivo Voice Regular Phones Inbound Calls

Starting At $0.0085/minute

Plivo Voice Regular Phones Buy Numbers

Starting At $ 0.8000/month

Plivo Voice Toll-Free Phones Outbound Calls

Starting At $0.0030/minute

Plivo Voice Toll-Free Phones Inbound Calls

Starting At $0.0210/minute

Plivo Voice Toll-Free Phones Buy Numbers

Starting At $1.0000/month

Plivo SMS Regular Outbound SMS

Starting At $ 0.0035/minute

Plivo SMS Regular Inbound SMS

Free

Plivo SMS Regular Buy Numbers

Starting At $ 0.8000/month

Plivo SMS Short Codes Outbound SMS

Starting At $0.0040/minute

Plivo SMS Short Codes Inbound SMS

Free

Plivo SMS Short Codes Quarterly Rental Fee Random

$3000/3 months

Plivo SMS Short Codes Quarterly Rental Fee Vanity

$4500/3 months

Plivo offers several enterprise pricing options for all sizes of businesses. It offers a pay-as-you-use pricing based on inbound and outbound calls made per minute and SMS sent per minute. Here are the details:

Plivo Voice 

Regular Phones

  • Outbound Calls – Make Calls Starting At $0.0120/minute
  • Inbound Calls – Receive Calls Starting At $0.0085/minute
  • Buy Numbers Starting At $ 0.8000/month

Toll-Free Phones

  • Outbound Calls – Make Calls Starting At $0.0030/minute
  • Inbound Calls – Receive Calls Starting At $0.0210/minute
  • Buy Numbers Starting At $1.0000/month

 

Plivo SMS

Regular

  • Outbound SMS – Send SMS Starting At $ 0.0035/minute
  • Inbound SMS – Receive SMS At Free/SMS
  • Buy Numbers Starting At $ 0.8000/month

Short Codes

  • Outbound SMS – Send SMS Starting At $0.0040/minute
  • Inbound SMS – Receive SMS At Free/SMS
  • Quarterly Rental Fee:
    • Random – $3000/3 months
    • Vanity – $4500/3 months

User Satisfaction

Positive Social Media Mentions 70
Negative Social Media Mentions 3

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Plivo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Plivo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Dutch
  • Polish
  • Swedish

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Plivo Comparisons

What are Plivo pricing details?

Plivo Pricing Plans:

Free Trial

Plivo Voice Regular Phones Outbound Calls

Starting At $0.0120/minute

Plivo Voice Regular Phones Inbound Calls

Starting At $0.0085/minute

Plivo Voice Regular Phones Buy Numbers

Starting At $ 0.8000/month

Plivo Voice Toll-Free Phones Outbound Calls

Starting At $0.0030/minute

Plivo Voice Toll-Free Phones Inbound Calls

Starting At $0.0210/minute

Plivo Voice Toll-Free Phones Buy Numbers

Starting At $1.0000/month

Plivo SMS Regular Outbound SMS

Starting At $ 0.0035/minute

Plivo SMS Regular Inbound SMS

Free

Plivo SMS Regular Buy Numbers

Starting At $ 0.8000/month

Plivo SMS Short Codes Outbound SMS

Starting At $0.0040/minute

Plivo SMS Short Codes Inbound SMS

Free

Plivo SMS Short Codes Quarterly Rental Fee Random

$3000/3 months

Plivo SMS Short Codes Quarterly Rental Fee Vanity

$4500/3 months

Plivo offers several enterprise pricing options for all sizes of businesses. It offers a pay-as-you-use pricing based on inbound and outbound calls made per minute and SMS sent per minute. Here are the details:

Plivo Voice 

Regular Phones

  • Outbound Calls – Make Calls Starting At $0.0120/minute
  • Inbound Calls – Receive Calls Starting At $0.0085/minute
  • Buy Numbers Starting At $ 0.8000/month

Toll-Free Phones

  • Outbound Calls – Make Calls Starting At $0.0030/minute
  • Inbound Calls – Receive Calls Starting At $0.0210/minute
  • Buy Numbers Starting At $1.0000/month

 

Plivo SMS

Regular

  • Outbound SMS – Send SMS Starting At $ 0.0035/minute
  • Inbound SMS – Receive SMS At Free/SMS
  • Buy Numbers Starting At $ 0.8000/month

Short Codes

  • Outbound SMS – Send SMS Starting At $0.0040/minute
  • Inbound SMS – Receive SMS At Free/SMS
  • Quarterly Rental Fee:
    • Random – $3000/3 months
    • Vanity – $4500/3 months

What integrations are available for Plivo?

Plivo supports integration with multiple SIP-based VoIP software and CRM solutions.

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Reviewed By Louie Andre
Page last modified
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