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ContactWorld Review
What is ContactWorld?
ContactWorld is one of the many popular telephony solutions developed by NewVoiceMedia. The system is basically a cloud-hosted unified communication service designed to suit the telephony needs of any corporations of all sizes. Among its praised features are the standalone call center functionality, automatic call distribution, predictive dialer, call recording, auto attendant, softphone and more.
ContactWorld is based entirely in the cloud and implements tight security protocols to ensure all sensitive information is secured and protected. Being a cloud-based application, ContactWorld For Service can be accessed from anywhere. It offers compatability with both Mac and Windows platforms. The system is intended to effectively bridge the gap between agents and sales prospects by integrating directly with Salesforce CRM.
The system also offers several reporting functions and dashboards to display increased insight into call pick-up rates, call handle time, call resolution and more. Agents can gain more information by accessing call context, enabling them to optimize the conversation with each prospect. The system allows agents to dial locally, which increases call-connect rate.
Show MoreOverview of ContactWorld Benefits
ContactWorld For Service from NewVoiceMedia offers businesses a fully-featured call center solution anchored on their network for call center agents. The system integrates with Salesforce Service Cloud to better equip your agents for service and support calls. ContactWorld For Service can be modified to prioritize phone calls as well as emails, and social media posts and then route them to the most qualified agent together with the caller information and case history. Interactive Voice Response can be activated to provide callers with self-service options.
ContactWorld ensures that agents are well equipped and informed in order to deliver top class service to their callers. As they provide better engagement, they also contribute to retaining more loyal customers. As they have all the information they need at their fingertips, agents become more adept at providing more personalized solutions, which then lead to faster contact resolution.
As ContactWorld is hosted in the cloud users are not required to acquire and set up additional equipment onsite or worry about expensive systems integration or maintenance. The system can be easily tailored to suit the needs of your business through a web interface. Once the changes are entered, they take effect immediately in the live platform.
With ContactWorld, users can customize their call flows and improve the delivery of their services with a wide range of computer telephony integration (CTI) applications. Live supervisor monitoring and call recording features of every call ensures that all engagements with callers adhere to company standards. Managers and agents can derive actionable insights, trends, and other relevant information through ContactWorld’s extensive statistics and reporting suite.
Show MoreOverview of ContactWorld Features
- Customizable call flows
- Wide range of computer telephony integration (CTI) applications
- Live supervisor monitoring
- Extensive statistics and reporting suite
- Call recording
- Interactive voice response (IVR) collection
- Calling Line ID detection and routing
ContactWorld Position In Our Categories
Keeping in mind businesses have unique business needs, it is sensible that they avoid adopting a one-size-fits-all, ideal software product. Nevertheless, it is hard to chance on such application even among widely used software products. The right step to undertake can be to narrow down the numerous vital factors that necessitate examination including critical features, price plans, skill levels of staff, company size, etc. After which, you must follow through the product research thoroughly. Browse through some ContactWorld evaluations and explore each of the software products in your shortlist in detail. Such well-rounded product investigation ascertain you circumvent ill-fitting apps and subscribe to the one that includes all the features your business requires to realize efficiency.
Position of ContactWorld in our main categories:
TOP
100
ContactWorld is one of the top 100 Communications Software products
TOP
200
ContactWorld is one of the 200 Customer Support Software products
It is essential to realize that virtually no service in the Communications Software category is going to be a perfect solution able to fulfill all the goals of various business types, sizes and industries. It may be a good idea to read a few ContactWorld Communications Software reviews first as specific services might perform well exclusively in a really small group of applications or be designed with a really specific type of industry in mind. Others can function with an idea of being easy and intuitive and therefore lack complicated functionalities needed by more experienced users. There are also apps that cater to a large group of users and give you a powerful feature base, but that in most cases comes at a more significant cost of such a solution. Make sure you're aware of your needs so that you get a solution that has all the elements you look for.
How Much Does ContactWorld Cost?
ContactWorld Pricing Plans:
Free Trial
Quote-based Plan
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What are ContactWorld pricing details?
ContactWorld Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We are aware that when you choose to purchase a Communications Software it’s crucial not only to learn how professionals score it in their reviews, but also to check if the real clients and companies that bought this software are genuinely satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and ContactWorld reviews across a broad array of social media sites. The information is then displayed in a simple to understand way indicating how many users had positive and negative experience with ContactWorld. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ContactWorld?
NewVoiceMedia integrates with the following business systems and applications:
- Salesforce
- Desk.com
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