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ContactWorld Review

ContactWorld
Our score: 8.2 User satisfaction: N/A

What is ContactWorld?

ContactWorld is one of the many popular telephony solutions developed by NewVoiceMedia. The system is basically a cloud-hosted unified communication service designed to suit the telephony needs of any corporations of all sizes. Among its praised features are the standalone call center functionality, automatic call distribution, predictive dialer, call recording, auto attendant, softphone and more.

ContactWorld is based entirely in the cloud and implements tight security protocols to ensure all sensitive information is secured and protected. Being a cloud-based application, ContactWorld For Service can be accessed from anywhere. It offers compatability with both Mac and Windows platforms. The system is intended to effectively bridge the gap between agents and sales prospects by integrating directly with Salesforce CRM.

The system also offers several reporting functions and dashboards to display increased insight into call pick-up rates, call handle time, call resolution and more. Agents can gain more information by accessing call context, enabling them to optimize the conversation with each prospect. The system allows agents to dial locally, which increases call-connect rate.

Overview of ContactWorld Benefits

ContactWorld For Service from NewVoiceMedia offers businesses a fully-featured call center solution anchored on their network for call center agents. The system integrates with Salesforce Service Cloud to better equip your agents for service and support calls. ContactWorld For Service can be modified to prioritize phone calls as well as emails, and social media posts and then route them to the most qualified agent together with the caller information and case history. Interactive Voice Response can be activated to provide callers with self-service options.

ContactWorld ensures that agents are well equipped and informed in order to deliver top class service to their callers. As they provide better engagement, they also contribute to retaining more loyal customers. As they have all the information they need at their fingertips, agents become more adept at providing more personalized solutions, which then lead to faster contact resolution.

As ContactWorld is hosted in the cloud users are not required to acquire and set up additional equipment onsite or worry about expensive systems integration or maintenance. The system can be easily tailored to suit the needs of your business through a web interface. Once the changes are entered, they take effect immediately in the live platform.

With ContactWorld, users can customize their call flows and improve the delivery of their services with a wide range of computer telephony integration (CTI) applications. Live supervisor monitoring and call recording features of every call ensures that all engagements with callers adhere to company standards. Managers and agents can derive actionable insights, trends, and other relevant information through ContactWorld’s extensive statistics and reporting suite.

Overview of ContactWorld Features

  • Customizable call flows
  • Wide range of computer telephony integration (CTI) applications
  • Live supervisor monitoring
  • Extensive statistics and reporting suite
  • Call recording
  • Interactive voice response (IVR) collection
  • Calling Line ID detection and routing

ContactWorld Position In Our Categories

Knowing that companies have their own business-related wants, it is logical they steer clear of going for a one-size-fits-all, “perfect” software product. Needless to say, it is difficult to try to stumble on such an app even among widely used software systems. The best step to undertake should be to make a list of the different significant factors that call for a careful thought such as essential features, plans, technical skill capability of staff members, organizational size, etc. Thereafter, you should conduct your research comprehensively. Read these ContactWorld review articles and check out each of the solutions in your shortlist in detail. Such detailed research can make sure you weed out unsuitable applications and subscribe to the system which meets all the benefits your company requires to be successful.

Position of ContactWorld in our main categories:

TOP 100

ContactWorld is one of the top 100 Communications Software products

TOP 100

ContactWorld is one of the 100 Customer Support Software products

ContactWorld is also listed in the following subcategories:

Organizations have different needs and requirements and no software application can be perfect in such a scenario. It is futile to try to find a perfect off-the-shelf software system that fulfills all your business requirements. The wise thing to do would be to adapt the application for your specific wants, worker skill levels, budget, and other elements. For these reasons, do not rush and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the best fit for your unique needs. Do your homework, check out each short-listed platform in detail, read a few ContactWorld Communications Software reviews, contact the seller for explanations, and finally choose the app that provides what you require.

How Much Does ContactWorld Cost?

ContactWorld Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.

 

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ContactWorld reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ContactWorld. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ContactWorld pricing details?

ContactWorld Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.

 

What integrations are available for ContactWorld?

NewVoiceMedia integrates with the following business systems and applications:

  • Salesforce
  • Desk.com
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Reviewed By Nestor Gilbert
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