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ContactWorld Review
What is ContactWorld?
ContactWorld is one of the many popular telephony solutions developed by NewVoiceMedia. The system is basically a cloud-hosted unified communication service designed to suit the telephony needs of any corporations of all sizes. Among its praised features are the standalone call center functionality, automatic call distribution, predictive dialer, call recording, auto attendant, softphone and more.
ContactWorld is based entirely in the cloud and implements tight security protocols to ensure all sensitive information is secured and protected. Being a cloud-based application, ContactWorld For Service can be accessed from anywhere. It offers compatability with both Mac and Windows platforms. The system is intended to effectively bridge the gap between agents and sales prospects by integrating directly with Salesforce CRM.
The system also offers several reporting functions and dashboards to display increased insight into call pick-up rates, call handle time, call resolution and more. Agents can gain more information by accessing call context, enabling them to optimize the conversation with each prospect. The system allows agents to dial locally, which increases call-connect rate.
Show MoreOverview of ContactWorld Benefits
ContactWorld For Service from NewVoiceMedia offers businesses a fully-featured call center solution anchored on their network for call center agents. The system integrates with Salesforce Service Cloud to better equip your agents for service and support calls. ContactWorld For Service can be modified to prioritize phone calls as well as emails, and social media posts and then route them to the most qualified agent together with the caller information and case history. Interactive Voice Response can be activated to provide callers with self-service options.
ContactWorld ensures that agents are well equipped and informed in order to deliver top class service to their callers. As they provide better engagement, they also contribute to retaining more loyal customers. As they have all the information they need at their fingertips, agents become more adept at providing more personalized solutions, which then lead to faster contact resolution.
As ContactWorld is hosted in the cloud users are not required to acquire and set up additional equipment onsite or worry about expensive systems integration or maintenance. The system can be easily tailored to suit the needs of your business through a web interface. Once the changes are entered, they take effect immediately in the live platform.
With ContactWorld, users can customize their call flows and improve the delivery of their services with a wide range of computer telephony integration (CTI) applications. Live supervisor monitoring and call recording features of every call ensures that all engagements with callers adhere to company standards. Managers and agents can derive actionable insights, trends, and other relevant information through ContactWorld’s extensive statistics and reporting suite.
Show MoreOverview of ContactWorld Features
- Customizable call flows
- Wide range of computer telephony integration (CTI) applications
- Live supervisor monitoring
- Extensive statistics and reporting suite
- Call recording
- Interactive voice response (IVR) collection
- Calling Line ID detection and routing
ContactWorld Position In Our Categories
Since companies have their own business wants, it is only sensible that they avoid going for a one-size-fits-all, “perfect” business application. Nonetheless, it would be almost impossible to try to pinpoint such a software system even among branded software systems. The sensible step to do is to narrow down the numerous major factors which demand research like critical features, price plans, technical skill competence of staff, organizational size, etc. The second step is, you must double down on the product research exhaustively. Read some of these ContactWorld evaluations and look over the other applications in your list more closely. Such well-rounded research ascertains you stay away from mismatched applications and subscribe to the one which includes all the aspects your company requires to achieve growth.
Position of ContactWorld in our main categories:
TOP
100
ContactWorld is one of the top 100 Communications Software products
TOP
200
ContactWorld is one of the 200 Customer Support Software products
Since each enterprise has particular business wants, it is advisable for them to refrain from seeking a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such a system even among market-leading software solutions. The clever thing to do would be to list the various important elements that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some ContactWorld Communications Software reviews and check out each of the other systems in your shortlist in detail. Such comprehensive research can make sure you reject ill-fitting systems and zero in on the app that offers all the elements you need for business success.
How Much Does ContactWorld Cost?
ContactWorld Pricing Plans:
Free Trial
Quote-based Plan
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What are ContactWorld pricing details?
ContactWorld Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
User Satisfaction
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We realize that when you decide to get a Communications Software it’s important not only to find out how professionals rank it in their reviews, but also to check whether the real users and businesses that bought it are indeed happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ContactWorld reviews across a vast range of social media sites. The information is then featured in a simple to digest way showing how many people had positive and negative experience with ContactWorld. With that information at hand you will be equipped to make an informed business decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ContactWorld?
NewVoiceMedia integrates with the following business systems and applications:
- Salesforce
- Desk.com
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