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ContactWorld REVIEW

Communications Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.2

What is ContactWorld?

ContactWorld is one of the many popular telephony solutions developed by NewVoiceMedia. The system is basically a cloud-hosted unified communication service designed to suit the telephony needs of any corporations of all sizes. Among its praised features are the standalone call center functionality, automatic call distribution, predictive dialer, call recording, auto attendant, softphone and more.

ContactWorld is based entirely in the cloud and implements tight security protocols to ensure all sensitive information is secured and protected. Being a cloud-based application, ContactWorld For Service can be accessed from anywhere. It offers compatability with both Mac and Windows platforms. The system is intended to effectively bridge the gap between agents and sales prospects by integrating directly with Salesforce CRM.

The system also offers several reporting functions and dashboards to display increased insight into call pick-up rates, call handle time, call resolution and more. Agents can gain more information by accessing call context, enabling them to optimize the conversation with each prospect. The system allows agents to dial locally, which increases call-connect rate.

Overview of ContactWorld Benefits

ContactWorld For Service from NewVoiceMedia offers businesses a fully-featured call center solution anchored on their network for call center agents. The system integrates with Salesforce Service Cloud to better equip your agents for service and support calls. ContactWorld For Service can be modified to prioritize phone calls as well as emails, and social media posts and then route them to the most qualified agent together with the caller information and case history. Interactive Voice Response can be activated to provide callers with self-service options.

ContactWorld ensures that agents are well equipped and informed in order to deliver top class service to their callers. As they provide better engagement, they also contribute to retaining more loyal customers. As they have all the information they need at their fingertips, agents become more adept at providing more personalized solutions, which then lead to faster contact resolution.

As ContactWorld is hosted in the cloud users are not required to acquire and set up additional equipment onsite or worry about expensive systems integration or maintenance. The system can be easily tailored to suit the needs of your business through a web interface. Once the changes are entered, they take effect immediately in the live platform.

With ContactWorld, users can customize their call flows and improve the delivery of their services with a wide range of computer telephony integration (CTI) applications. Live supervisor monitoring and call recording features of every call ensures that all engagements with callers adhere to company standards. Managers and agents can derive actionable insights, trends, and other relevant information through ContactWorld’s extensive statistics and reporting suite.

Overview of ContactWorld Features

  • Customizable call flows
  • Wide range of computer telephony integration (CTI) applications
  • Live supervisor monitoring
  • Extensive statistics and reporting suite
  • Call recording
  • Interactive voice response (IVR) collection
  • Calling Line ID detection and routing

ContactWorld Position In Our Categories

Position of ContactWorld in our main categories:

50

ContactWorld is one of the top 50 Communications Software products

100

ContactWorld is one of the top 100 Customer Support Software products

50

ContactWorld is one of the top 50
Communications Software products

100

ContactWorld is one of the top 100
Customer Support Software products


ContactWorld is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#8
Category:Position:
Call Center Software#8

It's crucial to note that almost no app in the Call Center Software category will be a perfect solution able to meet all the goals of various company types, sizes and industries. It may be a good idea to read a few ContactWorld reviews first as specific solutions can perform well only in a really small group of applications or be designed with a very specific industry in mind. Others can work with an idea of being easy and intuitive and therefore lack complicated elements needed by more experienced users. There are also services that cater to a broad group of customers and offer a rich feature base, however that frequently comes at a more expensive cost of such a software. Ensure you're aware of your needs so that you choose a solution that provides exactly the elements you search for.

How Much Does ContactWorld Cost?

ContactWorld Pricing Plans:

ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.

 

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ContactWorld reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ContactWorld. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

15

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • Germany
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are ContactWorld pricing details?

ContactWorld Pricing Plans:

ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.

 

What integrations are available for ContactWorld?

NewVoiceMedia integrates with the following business systems and applications:

  • Salesforce
  • Desk.com

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