QuickBooks Payroll Review

PROS: I like that I can easily access the web interface it works great for SMB even though it doesn’t offer lot of features for mid-size companies. You can use up to 200-300 invoices per month, there is a batching features in case you want to send them all. It has easy reports, and integration with bank and credit card, it reduces the data entry and expense tracking. We can easily see the status of the bank account.

CONS: It has limited reporting capabilities, there is not subsidiary reporting and it can be slow sometimes but I don’t know whether this is software’s issue or issue with our connection. Also, it locks up when doing the payroll and taxes.

PROS: It's super easy to install and integrate with existing systems. Apart from that you can manage it on the go (online ) even from your smart phone. It's GST ready ( for indian user ) , so can easily create and manage GST invoices.

CONS: While working from mobile devices ( especially from android smartphones ) , it is quite slow and I do think that developer team should look into this.

PROS: Reasonably easy to use for a non-accounting person. Most things flow naturally.

CONS: Their technical support is AWFUL!. They've now disconnected all published phone lines. Accessing support through the program is the "approved" method, but it does everything to frustrate one from actually contacting a live tech support individual. Lesser used features are often not so well thought out. For instance, we had to change bank information on our employment taxes when we changed banks. We couldn't clear out the old bank info to get the new bank info in its place. Quickbooks provided only a "Save" button, but no apparent way to "Delete." The old stuff just kept coming back no matter what we did. Eventually, after multiple calls to Intuit's Tech Support, a misadventure by itself, and escalations to the "top tier" of their support "team," we were told to clear out the old information, then "Click and Hold the "Save" button" until the screen cleared. That was their implementation for a "Delete" function. I call that poor software code.

PROS: Before using QuickBooks I had so many things to do for company’s finances and this was so exhausting. Thankfully, I have found out about QuickBooks and I started using it immediately. All my finances are kept up-to-date in manageable platform. I can understand where the money is going and what’s coming next.

CONS: The learning curve is steep, it took us few weeks to figure out the layout and to learn how it works. But on the other side, this is mostly because I don’t have an accounting background with some program.

PROS: With QuickBooks we are more flexible when it comes to using platforms, we don’t have to use only Pc or Mac platform. This tool helped us to migrate from desktop Pc to Apple. It is extremely easy to work with it, all we have to do is to log in and use the accounting software on the laptops. We can easily access QB while traveling or when working remotely.

CONS: I had some troubles with the conversion from desktop to online and the data didn’t move all. We have reported this issue and the support team has helped us.

PROS: It was pretty easy for me to set this up for our company by watching a few Youtube tutorials. After that I did end up taking a few courses online with a CPA referred by Quickbooks. I have had to call QB for support issues several times and they were very helpful in each occasion. The reports are easy to read if you know a little about bookkeeping and the P&L is very easy to dissect. Personally this is the only bookkeeping software I have used so I can't say that it is better than another or not, but I definitely recommend it. They even now are testing out a Beta where you can pay to have a CPA do a virtual chat with you and help you out with any thing you need. Right now they are helping me find some discrepancies and reconcile my transactions.

CONS: It would be nice if there were a tutorial built in to QB so that we would not have to go searching for a second party tutorial. But maybe that exists and I missed it.

PROS: As a bookkeeper, flexibility is extremely important to me, I need to have an access to my clients’ books from anywhere so I don’t have to go to their place in order to keep the accounting. I like this tool because I can access it from anywhere.

CONS: I’d like to see a feature to import the checks. It is time-consuming for clients who use one system to track the information and to use QB for accounting and payroll.

PROS: The best part of this product is that it's cloud based and you can schedule repeat invoices to be sent.

CONS: The customer service is terrible. A QB rep made a mistake, and I got double billed because of it for many months. I spent hours on the phone being put on hold and transferred to one wrong department after another. After talking to six different departments, I was finally told that they won't refund the amount and that I would continue to be billed because the subscription isn't cancelled. I did cancel it. Hopefully they won't continue to erroneously bill me.

PROS: I like that this tool is online and that I have constant access to my profile. It doesn’t matter whether am at home or traveling I can always check the status of my account. I can easily update deposits, correct errors and check the status of the invoices. I can even email the customers instead of calling them.

CONS: I don’t like that when searching there are screens that the software insists on returning to the top before you can work on the page again, it shows up all the time no matter what I do. It would be great if I could close the list at once.

PROS: I like that it’s simply to use and easy to set it up. This is online solution and you can have an access from anywhere all you’re going to need is the access to the internet. This is fast and responsive product. It is easy customizable. QuickBooks is great way for bypassing local software so we can easily customize it to our needs.

CONS: They could improve their support team, because when we had to customize it the support team wasn’t reactive and they lacked some knowledge.

PROS: The system sync well with all my financial accounts, and all my transactions are in one system automatically. There is no need for manual work. I can locate my business finances from one location and access it from everywhere.

CONS: If you don’t have an experience with accounting then it would be little difficult to use this tool. It would be helpful if they could include the tutorial, I’m not satisfied even from the customer service either because when I called them they made the problem even worse.

PROS: The customer service team is great and knowledgeable. I had some issues and they helped me to resolve it, they are very patient and responsive. Once I learned how this program works I feel like an expert in this field. If you have some basic skills with accounting principles than it will be easy to learn how to use it.

CONS: Whenever I load my transactions from the bank account the system double enters the checks, in order to understand what was going on I had to unreconciled and re-reconcile the accounts so to find that there are double entries between the checks written.