MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Zenefits Review

Zenefits
Our score: 9.0 User satisfaction: 85%

What is Zenefits?

Zenefits is an online HR platform designed to help SMBs when its come to payroll, benefits administration, and other employee and workforce related processes. Among its capabilities include managing directory for employees, employee benefits and insurance, recruitment and onboarding, compliance with ACA, mobile support, and many others. it also offers a business intelligence feature.

Zenefits unifies all its features and tools in one dashboard to give you extensive control, easy compliance with regulations, and better information access for employees. Best of all, the platform provides exceptional value through its feature-rich and low-cost packages, making it ideal for the startups and small businesses looking for a robust platform that is affordable and easy to use.

Overview of Zenefits Benefits

Zenefits effortlessly manages all aspects of employee insurance online. As a business owner or HR professional you have the option to keep your existing plans or choose from an extensive selection of new benefits options available in the system. In addition, you are assured that your business will be able to comply easily with the complexities of the Affordable Care Act, be able to report on employee benefit eligibility and coverage status, as well as be able to quickly e-file taxes with the IRS.

Zenefits also streamlines hiring, onboarding, and employee records management. Any changes to be made are applied across the platform, ensuring your HR data is always up-to-date. In addition, its payroll feature connects with everything else you manage in Zenefits, automatically updating itself whenever changes are made.

With Zenefits, you are able to do time entry and approval processes, reduce errors, and ensure that your hourly employees are paid accurately and on time. Thanks to a simple database, you are also able to easily track and manage employee paid time off. There is also the opportunity to streamline requests and approvals, and gain expansive visibility into PTO usage across your entire company for greater efficiency and management.

All of these benefits are most probably the reason why over 20,000 small and mid-sized businesses around America are using the services of Zenefits. The company has a large list of prominent and satisfied customers, which believe Zenefits’ PTO tracking is considerably better than the one of many paid and supposedly premium HR apps.

Overview of Zenefits Features

  • HR Management
  • Hiring & Onboarding
  • ACA Compliance
  • PTO Tracking
  • Business Intelligence
  • Employee Directory
  • Customer Support
  • Mobile App
  • Insurance Benefits (Medical, Dental, Vision)
  • Life & Disability
  • 401(k) Management
  • Payroll Sync
  • COBRA

Zenefits Position In Our Categories

Because businesses have specific business-related requirements, it is reasonable that they steer clear of adopting a one-size-fits-all, “perfect” software. Still, it would be futile to try to find such application even among popular software systems. The logical step to undertake would be to write down the various main factors that demand analysis like major features, pricing, skill ability of staff, company size, etc. After which, you must conduct your product research through and through. Browse through some of these Zenefits review articles and check out each of the software products in your shortlist in detail. Such well-rounded product research ensures you steer clear of mismatched apps and select the system that includes all the aspects you require company requires to be successful.

Position of Zenefits in our main categories:

TOP 50

Zenefits is one of the top 50 Accounting Software products

TOP 20

Zenefits is one of the 20 Applicant Tracking Software products

TOP 50

Zenefits is one of the top 50 HR Software products

Zenefits is also listed in the following subcategories:

Each company has different requirements and needs a software that can be personalized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no software can offer perfect functionality off-the-shelf. When you try to find a software product, first be sure what you want it for. Read some Zenefits Payroll Software reviews and ask yourself do you want basic functionality or do you require advanced features? Are there any industry-specific tools that you are searching for? Obtain the answers to these questions to assist your search. There are plenty of aspects that you need to reflect on and these include your budget, particular business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally select the platform that offers all that you require to improve your company effectiveness and productivity.

How Much Does Zenefits Cost?

Zenefits Pricing Plans:

Free Trial

Standard

From $45/month

Advanced

From $49/month

Standard – $5/employee per month + $40 base fee per month

  • HR Platform2
  • Custom Fields
  • Business Intelligence
  • Documents App

Advanced – $9/employee per month + $40 base fee per month

  • HR Platform2
  • Custom Fields
  • Business Intelligence
  • Documents App
  • Time Off Tracking
  • ACA Compliance
  • Compliance Assistant
  • HR Library

User Satisfaction

Positive Social Media Mentions 39
Negative Social Media Mentions 7

We realize that when you make a decision to buy Payroll Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zenefits reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zenefits. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Useful Zenefits Resources

Popular Zenefits Alternatives

Top Competitors To Zenefits By Price

Trending Payroll Software Reviews

Product name:
Score:
Satisfaction:
6.0
N/A
8.2
N/A
8.0
85%

Zenefits Comparisons

Zenefits user reviews

Perfect solution for organizing my team

Read full review >
Darla
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: 11-50 Employees Industry: Computer Software

Our HR has streamlined their workflow because of Zenefits

Read full review >
Fanny
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 27.09.2019 Company Size: Industry: N/A

Transparency and organizing abilities

Read full review >
Judith
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2019 Company Size: More than 100 Employees Industry: N/A

Perfect to use in a small business.

Read full review >
Catherine
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.09.2019 Company Size: 11-50 Employees Industry: Computer Software

An application that has enhanced our HR processes

Read full review >
Isabel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2019 Company Size: Industry: Accounting

What are Zenefits pricing details?

Zenefits Pricing Plans:

Free Trial

Standard

From $45/month

Advanced

From $49/month

Standard – $5/employee per month + $40 base fee per month

  • HR Platform2
  • Custom Fields
  • Business Intelligence
  • Documents App

Advanced – $9/employee per month + $40 base fee per month

  • HR Platform2
  • Custom Fields
  • Business Intelligence
  • Documents App
  • Time Off Tracking
  • ACA Compliance
  • Compliance Assistant
  • HR Library

What integrations are available for Zenefits?

No information available.

Zenefits average rating:

Average score
5/5 (14 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Marc

PROS: The on-boarding person I was dealing with is the best. I consider it to be one the most memorable experiences ever --- especially when I've been using SaaS for more than a decade. Zenefits has met all my needs. What's more, it's a breeze to use!

CONS: So far, I haven't really had any major issues with Zenefits. It made on-boaridng employees a lot simpler than doing it the manual way. Since discovering this, I never looked back!

Reviewed 2 years ago

Read full review >

The least favorable review

Cassandra

PROS: I really like the design of the UI. The data base of protocols and the ability to reduce follow up with HR, and we can easily manage our own benefits. It has great features and even reminders and prompts for renewals and administrator tasks. Also, I like the PTO plug in.

CONS: The customer support has poor quality, they cannot always solve some issue, they leave things open ended.

Reviewed 2 years ago

Read full review >

More reviews from 14 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Perfect solution for organizing my team

Read full review >
Darla
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: 11-50 Employees Industry: Computer Software

PROS: With Zenefits I can easily manage information about my employess, adjust salaries, approve time off and other things. I like that it’s streamline solution that in the past was little cumbersome but now it’s well improved. It is simple and intuitive solution and I didn’t have trouble in figuring things out.

CONS: Some of my team members complain that they cannot easily find information easily but this is more user error instead of issue with Zenefits. I perform simple trainng to my employees on how to request time off, how to see the benefits and adjust their 401ks and since then no one complained about it.

What do you think about this review? Great Poor

Our HR has streamlined their workflow because of Zenefits

Read full review >
Fanny
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 27.09.2019 Company Size: Industry: N/A

PROS: Each module of Zenefits is highly beneficial to our HR since they cover a lot of ground from attendance and benefits to 401k managment. It helps us a lot in keeping up with compliance standards as well. Moreover, the software's built-in resource library enables us to resolve HR or software-related issues immediately.

CONS: There are instances when Zenefits' reports are inaccurate, leading to problems. Apart from that, while our HR team loves the payroll module, our accounting department dislikes it. This is due to the fact that they have to draw tax information from multiple pay periods, which makes it harder for them to complete their auditing tasks.

What do you think about this review? Great Poor

Transparency and organizing abilities

Read full review >
Judith
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: With Zenefits we can make our on-boarding process easy for us and new employees. I like that everything is streamlined and in one place. I’m really happy that there is platform that provides this kind of support. We can easily pick up new plan and get everyone signed up.

CONS: We have to send docs to payroll provides because we cannot run the payroll through the system.

What do you think about this review? Great Poor

Perfect to use in a small business.

Read full review >
Catherine
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.09.2019 Company Size: 11-50 Employees Industry: Computer Software

PROS: Zenefits does an incredible job connecting two essential HR features for small businesses: basic paperwork and benefits. Aside from making administration a lot easier, the info offered is done in a nice format. Being an employee, I'm able to go through this app and swiftly make allowances changes on my tax form or look into my W-4 without reaching HR.

CONS: Zenefits could use some additional features such as integration of the recruitment process and addressing complaints/concerns from employees. This would make Zenefits an all-around HR admin platform.

What do you think about this review? Great Poor

An application that has enhanced our HR processes

Read full review >
Isabel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2019 Company Size: Industry: Accounting

PROS: The most obvious advantage of Zenefits is its user-friendly interface. Because of it, I can maximize its functions even though I have no previous understanding of the app. It even allows me to remain productive despite not being online all the time. As such, our company has looked at it as our HR virtual assistant that has made everyone more efficient, thus saving us time and a lot of effort. Zenefits does not fail when it comes to customer care either. Their team is always prompt in responding to our queries and assures us that we can resolve our problems as soon as they arise.

CONS: Zenefits should work on enhancing their error alert serving. We might think they are truly critical, but in the end the customer service team took care of them easily. Apart from this, there is nothing I do not like about the platform.

What do you think about this review? Great Poor

It provides great transparency

Read full review >
Viola
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.10.2018 Company Size: More than 100 Employees Industry: Writing and Editing

PROS: I like that I can handle all benefits. I’m happy that I manage to make all the benefits enrollment and temination process in automated one. This tool is leader in implementing this kind of work.

CONS: The price models are little high, it is not that they provide good additions but the pricing is high.

What do you think about this review? Great Poor

Suitable solution for small businesses

Read full review >
Carroll
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: Zenefits is great tool that reduces the time spent for managing HR tasks. It is suitable solution for both small and medium size businesses and it eliminates the need fo hiring HR manager because this tool streamlines the process and consolidating data by itself. Its support team is responsive and knowledgable, they assist us whenever we need their assistance.

CONS: I have found that its new UI is not user friendly but it is still powerful. Also, we cannot easily remove an employee from the system.

What do you think about this review? Great Poor

A convenient one to have in the office.

Read full review >
Kurt
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.04.2018 Company Size: More than 100 Employees Industry: Electrical/Electronic Engineering

PROS: I love how this platform cab make data accessble to all office employees. When it came to account set-up, the support was nothing short of amazing.

CONS: I wish there was any way to skip the general support line for whatever issues I'm dealing with. It'd be a treat to simply connect to direct contact for any issues --- similar to that during set-up.

What do you think about this review? Great Poor

Great experience

Read full review >
Cassandra
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.04.2018 Company Size: 11-50 Employees Industry: Hospital & Health Care

PROS: I really like the design of the UI. The data base of protocols and the ability to reduce follow up with HR, and we can easily manage our own benefits. It has great features and even reminders and prompts for renewals and administrator tasks. Also, I like the PTO plug in.

CONS: The customer support has poor quality, they cannot always solve some issue, they leave things open ended.

What do you think about this review? Great Poor

Gusto can sync with Zenefits.

Read full review >
Frederick
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.03.2018 Company Size: 11-50 Employees Industry: Accounting

PROS: This platform has way more value compared to the traditonal mom-and-pop method in seeking benefits. API syncing with Gusto is a big leap. With employees including or dropping dependents, you're no longer taking the tedious task of making manual calculations on change deduction and inputting payroll changes. The software does all the heavy lifting and with zero errors.

CONS: They really need to do something with their benefits matrix since it's something I badly need. Furthermore, it would be a good idea to have the samke kind of matrix and automation in terms of benefits like that of corporate insurance.

What do you think about this review? Great Poor

Simply worth it for benefits!

Read full review >
Alison
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.02.2018 Company Size: More than 100 Employees Industry: Staffing and Recruiting

PROS: I've been using Zenefits to gain entry to my own benefits info as well as time-off requests. Their UI is the best and unlike anything else I've seen. With it being streamlined, enrollment is a cinch and implementation of changes are up-to-the-minute.

CONS: I've been hearing a lot from my accounting department of Zenefits being difficult to deal with Paychex. Rest assured, it has no direct influence on me or whatsoever.

What do you think about this review? Great Poor

A highly responsive and swift app!

Read full review >
Marc
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.02.2018 Company Size: 11-50 Employees Industry: Internet

PROS: The on-boarding person I was dealing with is the best. I consider it to be one the most memorable experiences ever --- especially when I've been using SaaS for more than a decade. Zenefits has met all my needs. What's more, it's a breeze to use!

CONS: So far, I haven't really had any major issues with Zenefits. It made on-boaridng employees a lot simpler than doing it the manual way. Since discovering this, I never looked back!

What do you think about this review? Great Poor

Time saving solution suitable for any HR manager

Read full review >
Terrence
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: Time saving solution, as HR manager I’m happy that I finally found solution that helps me to save huge amount of time and to reduce all the manual and paperwork. I can easily integrate birthdays, anniversaries and time off within my calendar.

CONS: I cannot use the payroll system yet because it is not availavble in all the states.

What do you think about this review? Great Poor

I really love Zenefits

Read full review >
Thelma
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: 11-50 Employees Industry: Higher Education

PROS: First if all, this is easy to use solution and it is perfect fit for both company and employees. Our employees feel more comfortable when using this system and I haven’t heard any complaint about it. We used online support system and I didn’t like the idea of moving to on-boarding process. Most of our employees are younger and they needed support 24/7 and thankfully we can afford this one without hiring full time HR manager. Also, I really like the benefits enrollment reminders and it reminds our employees about the deadline of the tasks.

CONS: I had some troubles with pinpointing areas of concern but thankfully, this issue was resolved by its support team.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.