Revel Systems POS Review

PROS: I like the software's flexibility. It's very simple for us all to learn about the system components we need whoever in my company uses the software.

CONS: Nothing at all. Even though I was told to wait on hold a few times, it was always worth the while because of how helpful and useful the customer support representative is.

PROS: You can do more personalization with it compare to other POS. The back end is more responsive and creating new items is so simple.

CONS: Sometimes there are issues with the connection. Customer service has been hit or missed (the 1st year certainly was great, but since then has been a bit more robotic).

PROS: Their customer service is always helpful and provides excellent service.

CONS: This POS is very user-friendly but monthly payments are expensive for us as a small non-profit organization.

PROS: Their POS has been well designed for our business.

CONS: The customer service is not ideal but is improving every time.

PROS: I love it mainly because it is user-friendly. It took me only a day to set-up and also quick to learn.

CONS: Local provider for payment is not available and there is no local access too.

PROS: Simple, straightforward and fully advanced

CONS: No local representative experience to improve the business with.

PROS: I love their customer service and it's so easy to operate when you get familiar with it. There are also many ways of payments. It has all the features a cafe may need from POS software.

CONS: I notice that Revel occasionally synchronize slowly with other iPads and sometimes breaks down and stops functioning if each iPad has so many servers.

PROS: Taking pre-order and still serve walk-in clients is very important to our company. Revel helped us run our restaurant in a manner that we have not seen any other point of sale platform has done in so many years.

CONS: Since adopting Revel, we have been able to increase our company by 14 percent already this year as it has streamlined our operations and allowed us to offer good customer support.

PROS: I love that I can make adjustments through my phone. I also love that Revel always listens to its consumers and brings regular improvements and upgrades.

CONS: There are drawbacks but I love that I can create a ticket whenever I encounter some issues and it is resolved afterward or by an upgrade.

PROS: Their consumer support is very supportive and very approachable.

CONS: It's quite costly for just one channel.

PROS: Training employees to use this platform is so easy since it's very user-friendly. It's so simple to navigate through menus and icons.

CONS: Color limitation in the coding of the product. I even have to pay for using KDS screens even though I have several iPads. Sometimes it is challenging to split checks. If the bill was first settled with a credit card, tipping off with a gift certificate is also not an option.

PROS: Its assistance and user-friendliness. Revel is on the leading edge for its customer support services, quick and performs as always.

CONS: More personalization of the position of buttons.

PROS: We personalized all and Revel helps it run smoothly. It's very user-friendly from our ever-changing regular menu to customized pop-up lists up to serving.

CONS: The product is somewhat disorganized; we were initially guided to 3rd-party gift certificates though Revel had its own, and that should have made things easier and more efficient. It would have been nice if there's an account executive to make it easier to incorporate all the resources we may want, instead of working it ours by ourselves. The system has setbacks. It ought to be smooth if you have multiple iPads, but this seems to create some issues with integration and it's very expensive. It would also be great if there's an Android counterpart since we prefer Android better than Ios. Also, there has to be an easy-to-access application.

PROS: The customer service was excellent. They're always ready to resolve any problem.

CONS: Revel assistant for accounts representatives can be challenging.