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Salesforce Community Cloud Review

Salesforce Community Cloud
Our score: 9.0 User satisfaction: 100%

What is Salesforce Community Cloud?

Salesforce Community Cloud is an online social platform for companies to create branded sites connecting customers, employees, and partners with each other. It provides them the records and data they need to accomplish their work efficiently. By streamlining your key business operations and extending them across departments and offices, everyone who is part of your business ecosystem can execute his or her work in real time, support customers more effectively, and close deals faster.

The tool allows you to share any record, data, and file using any mobile device. This leverages the functionality of Chatter by combining its real-time collaboration. Building communities help you gain and develop a deeper relationship with your customers. It also enables customers to look for information more easily and assisting each other online to improve your service. Employees are empowered with collaboration and connection. In the perspective of external channel partners, brokers and agents, it empowers connecting to expedite the closing of deals and decreasing friction.

Salesforce Cloud Community is highly flexible for any business demand and use case. Since it’s powered in the Salesforce platform, you can leverage your CRM data by directly connecting with your community or any third-party system. Overall, the online community software gives your company the ability to build customized and branded communities for a seamless enterprise collaboration and streamlined business processes.

Overview of Salesforce Community Cloud Benefits

Powered by advanced online community software, Salesforce Community Cloud helps your company, regardless of its size, connect with your customers, partners, and employees. There are various benefits to using this solution. Here are some of them:

Customize Community Creation

Salesforce Community Cloud serves as an interactive extension of your brand through its easy-to-use environment. It enables you to customize the solution matching your brand for your online community experience. Integration with business data from any system centralizes customers, workers, and partners to get their work done.

Optimize Community Experience

Automatic recommendations according to individual needs, behaviors, and interests connect groups, content, and experts for deeper community participation. You can access the community anywhere using the Salesforce mobile app or any mobile browser for delivering branded, device-responsive collaboration.

Rich, Self-Service Experience for Customers

Easy access to FAQs and articles empowers customers to find solutions independently and frees agents to work on more crucial tasks. Community Cloud gives you an overview of your agents on who’s more active and they can also endorse each other based on expertise and skills. Other features include case escalation, e-commerce and community engagement.

Accelerate Sales Channels for Partners

Directly connecting partners, distributors, and resellers help you drive sales. It streamlines sharing of records, leads and contacts, integrating with third-party systems, and avoiding channel conflicts. You can immediately take action in lead conversion and marketing funds approval right in the feed. It also has data sharing and dashboards and reports to ensure alignment of goals.

Drive Employee Productivity and Engagement

Teams can be grouped according to events, campaigns, or projects to access relevant information with structure. By syncing files into a centralized location, your employees can easily access the right files they need in a context that’s embedded with your core business processes. Through Chatter, collaboration is empowered for fostering an innovating workplace and contributing ideas.

Overview of Salesforce Community Cloud Features

  • Business Integration
  • Personalization
  • Customization
  • Branded Community
  • Mobile Optimization
  • Case Escalation
  • Knowledge Base and Q&A
  • E-commerce
  • Sales Force Automation
  • Personal Member Scoring
  • Data Sharing
  • Dashboards and Reports
  • File sharing
  • Community Groups
  • Topics Pages
  • Feed Actions
  • Community Management
  • Chatter Collaboration

What Problems Will Salesforce Community Cloud Solve?

Problem #1: Limited online community customization

Salesforce Community Cloud is highly flexible to any use case. It enables you to create a branded community right out of the box through its mobile-optimized Community Templates. This addresses the challenges faced by companies that want a consistent and extended experience of their brand to their community. It also has Visual Designer if you want to build your own custom community layouts to meet your business vision no matter how unique it is.

Problem #2: Weak insights about customers

Salesforce Community Cloud has preconfigured and customizable Lightning dashboards. This helps you measure and analyze your key metrics like most popular users, topics and groups or adoption and engagement. It will be hard for you to understand your customers without these insights. Instead, Community Cloud Console empowers you to optimize accordingly to improve customer satisfaction.

Problem #3: Not in-sync with partners

Salesforce Community Cloud ensures you stay aligned with your partners by streamlining the sharing of records, opportunities, quotes, orders, leads, and accounts and contacts. You can also centralize aspects such as pricing and inventory by integrating with third-party systems seamlessly. Deal registration and lead distribution can help you avoid channel conflicts.

Salesforce Community Cloud Position In Our Categories

Because companies have particular business-related wants, it is only reasonable that they steer clear of picking a one-size-fits-all, ”best” business application. Needless to say, it would be difficult to stumble on such a software product even among well-known software solutions.
The correct thing to do would be to spell out the several critical factors that demand investigation like crucial features, pricing, skill ability of the employees, business size, etc. Thereafter, you must follow through your product research to a full extent. Read these Salesforce Community Cloud evaluations and check out each of the applications in your list in detail. Such detailed product investigation guarantee you avoid unfit software solutions and pay for the system that delivers all the features you require business requires.

Position of Salesforce Community Cloud in our main categories:

TOP 50

Salesforce Community Cloud is one of the top 50 Collaboration Software products

TOP 10

Salesforce Community Cloud is one of the 10 Customer Experience Management Software products

Salesforce Community Cloud is also listed in the following subcategories:

Since each organization has particular business wants, it is prudent for them to abstain from looking for a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such a system even among popular software platforms. The smart thing to do would be to list the various essential elements that need consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Salesforce Community Cloud Online Community Software reviews and investigate each of the other apps in your shortlist in detail. Such comprehensive groundwork can ensure you weed out ill-fitting applications and zero in on the system that offers all the elements you require for business success.

How Much Does Salesforce Community Cloud Cost?

Salesforce Community Cloud Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.

User Satisfaction

Positive Social Media Mentions 28
Negative Social Media Mentions 0

We realize that when you make a decision to buy Online Community Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Community Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Community Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Salesforce Community Cloud pricing details?

Salesforce Community Cloud Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.

What integrations are available for Salesforce Community Cloud?

Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.

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Reviewed By Nestor Gilbert
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