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Salesforce Health Cloud Review
What is Salesforce Health Cloud?
Salesforce Health Cloud is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement. Think of its as the CRM for your medical practice and health care services that provides you a complete view of the patient, smarter patient management, and a connected patient engagement experience.
With Health Cloud, care teams get to have easy access to clinical and non-clinical patient and member data such as current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Your care teams are able to work intelligently across entire patient and member groups to provide faster and insightful care.
The secure online platform unifies patient data, facilitates communication across channels and devices, and enhances patient relationships. It enables the use of triggers and workflows that make important care information available to both patients and providers on any connected device, driving the level of access to new heights while empowering patients to take ownership of their health goals and care plans.
Show MoreOverview of Salesforce Health Cloud Benefits
Enhance your EHR system
You can earn the trust of patients with access to the right information at the right time. Health Cloud lets you unlock electronic health records and incorporate apps in a secure, flexible platform that transforms your system of record into a system of engagement.
Complete view of members and patients
You gain benefit from having a deep understanding of each individual’s profile including demographics, communications, clinical and nonclinical data, HER information, membership and claims systems, medical devices, and even wearables — all in one central location.
Insightful and personalized care
Acquire helpful insights into patient populations categorized by condition or risk, and provide targeted outreach with Salesforce’s Einstein Analytics. You can monitor cases and prioritize tasks depending on immediate needs and level of importance. You’ll also be able to collaborate across the entire care network while setting reminders for patient or member follow-up.
Collect relevant patient information
You’ll get to understand your patients in a whole new way by capturing personalized, timely, and actionable insights the Health Cloud Assessments feature. It lets you easily build and send surveys and assessments, and analyze the data to make smarter care decisions.
Protect and secure patient data
If you are a healthcare provider or life sciences company, you can leverage Health Cloud and Salesforce Shield for compliance, governance, and PHI data protection. Salesforce is noted for its robust cloud security infrastructure that ensures all data in the cloud are safeguarded through enterprise-grade security.
Connect with patients in real time
Health Cloud empowers patients and members to access and track progress towards their health goals. The platform lets you connect in real time from any device and quickly address any questions from family members and the patients or members themselves.
Show MoreOverview of Salesforce Health Cloud Features
- Complete patient view
- Care team productivity
- Clinical data management
- Salesforce Shield security
- Omnichannel support
- Self-service
- Care manangement
- Analytics & assessments
- Data storage
- Integration through web service API
- Collaboration & communication
- Mobile support
Salesforce Health Cloud Position In Our Categories
Knowing that companies have unique business-related demands, it is only reasonable that they avoid purchasing a one-size-fits-all, ideal business program. Still, it would be difficult to try to chance on such an app even among sought-after software solutions. The practical step to do should be to write down the various vital functions that necessitate research like essential features, costing, technical skill ability of staff members, business size, etc. Next, you should follow through the research through and through. Browse through some of these Salesforce Health Cloud reviews and check out the other software solutions in your shortlist in detail. Such all-encompassing research makes sure you steer clear of unfit software products and pay for the one that includes all the benefits your business requires to realize efficiency.
Position of Salesforce Health Cloud in our main categories:
TOP
20
Salesforce Health Cloud is one of the top 20 Medical Practice Management Software products
It's important to realize that hardly any app in the Medical Practice Management Software category is going to be an ideal solution that can meet all the goals of all company types, sizes and industries. It may be a good idea to read a few Salesforce Health Cloud Medical Practice Management Software reviews first as certain services may excel exclusively in a really narrow group of applications or be created with a really specific industry in mind. Others may function with an intention of being simple and intuitive and as a result lack advanced functionalities desired by more experienced users. You can also come across apps that cater to a wide group of users and provide a rich feature toolbox, but this frequently comes at a more expensive price of such a service. Make sure you're aware of your needs so that you pick a software that has all the elements you search for.
How Much Does Salesforce Health Cloud Cost?
Salesforce Health Cloud Pricing Plans:
Free Trial
Health Cloud Enterprise
Contact vendor
Health Cloud Unlimited
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What are Salesforce Health Cloud pricing details?
Salesforce Health Cloud Pricing Plans:
Free Trial
Health Cloud Enterprise
Contact vendor
Health Cloud Unlimited
Contact vendor
Health Cloud Enterprise – by quote
- Patient health timeline
- Patient card
- Individual patient model
- Patient prioritization page
- Care team collaboration
- Configurable patient setup
- Care plan customization and management
- Population analytics
- Patient lists
- Patient segmentation filters
- Patient and member community
- Clinical data model
- EHR integration
- HL7-compliant interface
- EHR data objects
- Field audit tracking
- Platform encryption
- Event monitoring
- Omni-channel support
- Integration via web service API
- Mobile customer service
- Chatter collaboration
- Role permissions
- Live video chat
- Customer collaboration
- Escalation to case management
- Lead contact account management macros
- Entitlement and SLAs
- Case escalation rules and queues
- Case auto-response and assignment
- Case mangement and history tracking
- Real-time reports
- Configurable dashboards
Health Cloud Unlimited – by quote
- All Health Cloud Enterprise features, plus:
- Live agent web chat
- Additional data storage
- Expanded sandbox environments
- 24/7 toll-free support
- Access to 100+ admin services
- Unlimited online training
- Live video chat
- Knowledge bases
User Satisfaction
Positive Social Media Mentions
52
Negative Social Media Mentions
0
We are aware that when you decide to get a Medical Practice Management Software it’s crucial not only to learn how experts rank it in their reviews, but also to discover whether the actual people and companies that use this software are indeed content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Health Cloud reviews across a wide range of social media sites. The data is then featured in an easy to understand form revealing how many users had positive and negative experience with Salesforce Health Cloud. With that information at your disposal you will be ready to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Salesforce Health Cloud?
Salesforce Health Cloud integrates with EHR systems as well as web-based services through its API.
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