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Salesforce Health Cloud Review
What is Salesforce Health Cloud?
Salesforce Health Cloud is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement. Think of its as the CRM for your medical practice and health care services that provides you a complete view of the patient, smarter patient management, and a connected patient engagement experience.
With Health Cloud, care teams get to have easy access to clinical and non-clinical patient and member data such as current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Your care teams are able to work intelligently across entire patient and member groups to provide faster and insightful care.
The secure online platform unifies patient data, facilitates communication across channels and devices, and enhances patient relationships. It enables the use of triggers and workflows that make important care information available to both patients and providers on any connected device, driving the level of access to new heights while empowering patients to take ownership of their health goals and care plans.
Show MoreOverview of Salesforce Health Cloud Benefits
Enhance your EHR system
You can earn the trust of patients with access to the right information at the right time. Health Cloud lets you unlock electronic health records and incorporate apps in a secure, flexible platform that transforms your system of record into a system of engagement.
Complete view of members and patients
You gain benefit from having a deep understanding of each individual’s profile including demographics, communications, clinical and nonclinical data, HER information, membership and claims systems, medical devices, and even wearables — all in one central location.
Insightful and personalized care
Acquire helpful insights into patient populations categorized by condition or risk, and provide targeted outreach with Salesforce’s Einstein Analytics. You can monitor cases and prioritize tasks depending on immediate needs and level of importance. You’ll also be able to collaborate across the entire care network while setting reminders for patient or member follow-up.
Collect relevant patient information
You’ll get to understand your patients in a whole new way by capturing personalized, timely, and actionable insights the Health Cloud Assessments feature. It lets you easily build and send surveys and assessments, and analyze the data to make smarter care decisions.
Protect and secure patient data
If you are a healthcare provider or life sciences company, you can leverage Health Cloud and Salesforce Shield for compliance, governance, and PHI data protection. Salesforce is noted for its robust cloud security infrastructure that ensures all data in the cloud are safeguarded through enterprise-grade security.
Connect with patients in real time
Health Cloud empowers patients and members to access and track progress towards their health goals. The platform lets you connect in real time from any device and quickly address any questions from family members and the patients or members themselves.
Show MoreOverview of Salesforce Health Cloud Features
- Complete patient view
- Care team productivity
- Clinical data management
- Salesforce Shield security
- Omnichannel support
- Self-service
- Care manangement
- Analytics & assessments
- Data storage
- Integration through web service API
- Collaboration & communication
- Mobile support
Salesforce Health Cloud Position In Our Categories
Since businesses have special business demands, it is only practical that they abstain from picking an all-in-one, “perfect” business application. Regardless, it is hard to try to come across such a software product even among sought-after software solutions. The right step to undertake would be to shortlist the varied critical factors which need examination such as critical features, pricing, skill capability of staff members, business size, etc. After which, you should perform your research exhaustively. Go over some of these Salesforce Health Cloud evaluations and scrutinize each of the software systems in your shortlist more closely. Such well-rounded product investigation ascertains you drop ill-fitting apps and subscribe to the one which offers all the aspects your company requires.
Position of Salesforce Health Cloud in our main categories:
TOP
20
Salesforce Health Cloud is one of the top 20 Medical Practice Management Software products
Companies have different wants and requirements and no software solution can be just right in such a scenario. It is useless to try to find a perfect off-the-shelf software product that fulfills all your business wants. The wise thing to do would be to adapt the system for your unique needs, employee skill levels, finances, and other aspects. For these reasons, do not hurry and invest in well-publicized leading systems. Though these may be widely used, they may not be the best fit for your unique needs. Do your groundwork, look into each short-listed system in detail, read a few Salesforce Health Cloud Medical Practice Management Software reviews, contact the seller for clarifications, and finally choose the application that presents what you want.
How Much Does Salesforce Health Cloud Cost?
Salesforce Health Cloud Pricing Plans:
Free Trial
Health Cloud Enterprise
Contact vendor
Health Cloud Unlimited
Contact vendor
What are Salesforce Health Cloud pricing details?
Salesforce Health Cloud Pricing Plans:
Free Trial
Health Cloud Enterprise
Contact vendor
Health Cloud Unlimited
Contact vendor
Health Cloud Enterprise – by quote
- Patient health timeline
- Patient card
- Individual patient model
- Patient prioritization page
- Care team collaboration
- Configurable patient setup
- Care plan customization and management
- Population analytics
- Patient lists
- Patient segmentation filters
- Patient and member community
- Clinical data model
- EHR integration
- HL7-compliant interface
- EHR data objects
- Field audit tracking
- Platform encryption
- Event monitoring
- Omni-channel support
- Integration via web service API
- Mobile customer service
- Chatter collaboration
- Role permissions
- Live video chat
- Customer collaboration
- Escalation to case management
- Lead contact account management macros
- Entitlement and SLAs
- Case escalation rules and queues
- Case auto-response and assignment
- Case mangement and history tracking
- Real-time reports
- Configurable dashboards
Health Cloud Unlimited – by quote
- All Health Cloud Enterprise features, plus:
- Live agent web chat
- Additional data storage
- Expanded sandbox environments
- 24/7 toll-free support
- Access to 100+ admin services
- Unlimited online training
- Live video chat
- Knowledge bases
User Satisfaction
Positive Social Media Mentions
52
Negative Social Media Mentions
0
We are aware that when you decide to get a Medical Practice Management Software it’s important not only to find out how professionals score it in their reviews, but also to check whether the actual clients and companies that purchased these solutions are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Salesforce Health Cloud reviews across a broad range of social media sites. The data is then displayed in a simple to digest format revealing how many customers had positive and negative experience with Salesforce Health Cloud. With that information available you should be prepared to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Salesforce Health Cloud?
Salesforce Health Cloud integrates with EHR systems as well as web-based services through its API.
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