Salesforce IoT Cloud Review

Salesforce IoT Cloud
Our score: 8.5 User satisfaction: 99%

What is Salesforce IoT Cloud?

Salesforce IoT Cloud helps businesses monetise their investment in IoT by routing data generated from connected devices directly into Salesforce where sales, service, marketing, and other teams can act on it. It gives businesses the ability to add meaningful business value to every connected device with Salesforce IoT.

This latest offering by Salesforce gives you a means to understand your customers with an entirely new level of detail. Specifically, it allows you to improve everything from your product design to your marketing strategies by collecting, analyzing, and sending real-time IoT data about product usage and customer behavior straight to your CRM system.

The Internet of Things doesn’t just make new devices possible: it also makes whole new industries possible. High-profile examples include ride-sharing, home automation, electric cars, medical monitoring, even manufacturing robots.

For those ready to take advantage of it, the Internet of Things will create huge opportunities, worth trillions in increased profits over the next decade.

Overview of Salesforce IoT Cloud Benefits

See the customer behind each device

Salesforce IoT isn’t just about connecting devices, it’s about connecting you to your customers across every connected device. Salesforce builds deeper relationships by providing reliable performance, proactive support, and helpful new services.

Get more business value from your connected devices

Spot real business opportunities based on actual users and usage. Link IoT device data with customer context to create more engaging experiences across all of your connected products.

More ways to monetize the Internet of Things

Salesforce IoT helps you improve every aspect of the customer experience while giving you real-time insights on customer behavior via IoT devices connected to your Salesforce apps.

Better Profiles

Better serve your customers and understand product behavior by creating Device profiles based on Customer Context Data in CRM and Streaming data from Connected Devices.

Streaming Data

Make the data transmitted by every IoT-enabled device more meaningful with context around how the device is used.

Context Data

Get a complete picture of what’s happening by combining everything you already know about your customer with IoT device data.

Input data from everywhere

Import data from any source using Salesforce IoT Cloud’s RESTful API — everything from mobile applications to complex device networks managed by Amazon Web Services (AWS). Easily capture device activity, performance, location, user interactions, and more.

Data tools

Quickly aggregate and prep data with the app’s easy-to-use tools. Filter, merge, and append data, or change its format entirely. Perform any transformation with JSON, CSV, and TSV data formats.

Partner Connectors

Avoid data indigestion hassles thanks to the platform’s partnerships with other major IoT innovators like Amazon Web Services (AWS), Cisco Systems, and other companies.

Easily create IoT engagement rules with clicks, not code: orchestration Rules

Quickly create and manage orchestration rules for any device state without needing a CS degree. Visually build out logic for any event or condition to trigger meaningful actions based on customer knowledge and real-time events.

Make IoT accessible to anyone

Test business ideas without being a programmer. Rapidly build, test, and iterate using clicks, not code.

Traffic View: Visualise all your IoT devices in one place

See how your customers and devices are interacting in real time. Monitor the status of your orchestrations with Traffic View, a visual dashboard that shows the state of IoT devices in relation to your customer experience.

Overview of Salesforce IoT Cloud Features

  • Spark, Cassandra, Kafka, Storm under the hood
  • Text message notification for actions
  • Orchestration
  • Einstein Analytics
  • Integration with enterprise applications
  • Sensor data and focus on customer context

What Problems Will Salesforce IoT Cloud Solve?

Problem #1: Treating customers as numbers

It’s common complaint from customers that whenever they try to reach out to companies, the impersonal, cold approach they get from agents makes them feel less than normal humans. By building better, deeper relationships through warmer, proactive support, addition of helpful services while providing dependable performance corrects this common malady in how businesses conduct business today.

Problem #2: Lack of data tools

How many times have you wished that your software solution could allow you to even export your data to a CSV format? With Salesforce IoT Cloud, not only can you do so, but you can now also filter, merge, and append data, or change its format entirely, from JSON, CSV, to TSV data formats.

Problem #3: Limited coding skills

With Salesforce IoT Cloud, you can test business ideas without being a programmer. Rapidly build, test, and iterate using clicks, not code.

Salesforce IoT Cloud Position In Our Categories

Knowing that businesses have distinct business needs, it is practical that they steer clear of paying for a one-size-fits-all, ideal software product. Nonetheless, it would be almost impossible to try to find such a software product even among widely used software products. The logical thing to undertake is to jot down the varied essential factors which call for a scrutiny including critical features, plans, skill aptitude of staff members, organizational size, etc. Thereafter, you must conduct the product research thoroughly. Read these Salesforce IoT Cloud analyses and explore the other software programs in your list in detail. Such comprehensive product investigation ascertains you take out unfit software solutions and subscribe to the system that delivers all the features your company requires for optimal results.

Position of Salesforce IoT Cloud in our main categories:

TOP 50

Salesforce IoT Cloud is one of the top 50 Business Process Management Software products

If you are interested in Salesforce IoT Cloud it could also be a good idea to examine other subcategories of Business Process Management Software listed in our base of SaaS software reviews.

Since each organization has particular business wants, it is advisable for them to abstain from looking for a one-size-fits-all faultless software system. Needless to say, it would be futile to try to find such an app even among market-leading software applications. The smart thing to do would be to jot down the various vital factors that require consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Salesforce IoT Cloud Business Process Management Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth groundwork can make sure you weed out ill-fitting platforms and zero in on the system that provides all the features you require for business success.

How Much Does Salesforce IoT Cloud Cost?

Salesforce IoT Cloud Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Interested parties are best advised to contact Salesforce for pricing. Salesforce has not provided any pricing details for its IoT Cloud offering at the time of this writing.

User Satisfaction

Positive Social Media Mentions 132
Negative Social Media Mentions 1

We realize that when you make a decision to buy Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce IoT Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce IoT Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Salesforce IoT Cloud pricing details?

Salesforce IoT Cloud Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Interested parties are best advised to contact Salesforce for pricing. Salesforce has not provided any pricing details for its IoT Cloud offering at the time of this writing.

What integrations are available for Salesforce IoT Cloud?

Salesforce IoT Cloud integrates with:

  • Amazon Web Services (AWS)
  • Microsoft Office 365
  • Skype for Business
  • Outlook 2016
  • Cisco Systems

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Reviewed By Nestor Gilbert
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