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Salesforce IoT Cloud Review
What is Salesforce IoT Cloud?
Salesforce IoT Cloud helps businesses monetise their investment in IoT by routing data generated from connected devices directly into Salesforce where sales, service, marketing, and other teams can act on it. It gives businesses the ability to add meaningful business value to every connected device with Salesforce IoT.
This latest offering by Salesforce gives you a means to understand your customers with an entirely new level of detail. Specifically, it allows you to improve everything from your product design to your marketing strategies by collecting, analyzing, and sending real-time IoT data about product usage and customer behavior straight to your CRM system.
The Internet of Things doesn’t just make new devices possible: it also makes whole new industries possible. High-profile examples include ride-sharing, home automation, electric cars, medical monitoring, even manufacturing robots.
For those ready to take advantage of it, the Internet of Things will create huge opportunities, worth trillions in increased profits over the next decade.
Show MoreOverview of Salesforce IoT Cloud Benefits
See the customer behind each device
Salesforce IoT isn’t just about connecting devices, it’s about connecting you to your customers across every connected device. Salesforce builds deeper relationships by providing reliable performance, proactive support, and helpful new services.
Get more business value from your connected devices
Spot real business opportunities based on actual users and usage. Link IoT device data with customer context to create more engaging experiences across all of your connected products.
More ways to monetize the Internet of Things
Salesforce IoT helps you improve every aspect of the customer experience while giving you real-time insights on customer behavior via IoT devices connected to your Salesforce apps.
Better Profiles
Better serve your customers and understand product behavior by creating Device profiles based on Customer Context Data in CRM and Streaming data from Connected Devices.
Streaming Data
Make the data transmitted by every IoT-enabled device more meaningful with context around how the device is used.
Context Data
Get a complete picture of what’s happening by combining everything you already know about your customer with IoT device data.
Input data from everywhere
Import data from any source using Salesforce IoT Cloud’s RESTful API — everything from mobile applications to complex device networks managed by Amazon Web Services (AWS). Easily capture device activity, performance, location, user interactions, and more.
Data tools
Quickly aggregate and prep data with the app’s easy-to-use tools. Filter, merge, and append data, or change its format entirely. Perform any transformation with JSON, CSV, and TSV data formats.
Partner Connectors
Avoid data indigestion hassles thanks to the platform’s partnerships with other major IoT innovators like Amazon Web Services (AWS), Cisco Systems, and other companies.
Easily create IoT engagement rules with clicks, not code: orchestration Rules
Quickly create and manage orchestration rules for any device state without needing a CS degree. Visually build out logic for any event or condition to trigger meaningful actions based on customer knowledge and real-time events.
Make IoT accessible to anyone
Test business ideas without being a programmer. Rapidly build, test, and iterate using clicks, not code.
Traffic View: Visualise all your IoT devices in one place
See how your customers and devices are interacting in real time. Monitor the status of your orchestrations with Traffic View, a visual dashboard that shows the state of IoT devices in relation to your customer experience.
Show MoreOverview of Salesforce IoT Cloud Features
- Spark, Cassandra, Kafka, Storm under the hood
- Text message notification for actions
- Orchestration
- Einstein Analytics
- Integration with enterprise applications
- Sensor data and focus on customer context
What Problems Will Salesforce IoT Cloud Solve?
Problem #1: Treating customers as numbers
It’s common complaint from customers that whenever they try to reach out to companies, the impersonal, cold approach they get from agents makes them feel less than normal humans. By building better, deeper relationships through warmer, proactive support, addition of helpful services while providing dependable performance corrects this common malady in how businesses conduct business today.
Problem #2: Lack of data tools
How many times have you wished that your software solution could allow you to even export your data to a CSV format? With Salesforce IoT Cloud, not only can you do so, but you can now also filter, merge, and append data, or change its format entirely, from JSON, CSV, to TSV data formats.
Problem #3: Limited coding skills
With Salesforce IoT Cloud, you can test business ideas without being a programmer. Rapidly build, test, and iterate using clicks, not code.
Salesforce IoT Cloud Position In Our Categories
Because companies have specific business demands, it is only logical that they avoid deciding on an all-encompassing, ideal software. Nonetheless, it would be futile to pinpoint such application even among well-known software solutions. The correct step to do should be to narrow down the several significant factors that require deliberation such as major features, costing, skill capability of the users, organizational size, etc. Thereafter, you must follow through the product research comprehensively. Read some Salesforce IoT Cloud analyses and look into each of the software programs in your shortlist more closely. Such detailed product research makes sure you weed out poorly fit applications and choose the system that provides all the features your company requires to realize efficiency.
Position of Salesforce IoT Cloud in our main categories:
TOP
100
Salesforce IoT Cloud is one of the top 100 Business Process Management Software products
If you are interested in Salesforce IoT Cloud it may also be sensible to check out other subcategories of Business Process Management Software collected in our database of SaaS software reviews.
It is important to note that almost no app in the Business Process Management Software category will be an ideal solution able to meet all the requirements of different company types, sizes and industries. It may be a good idea to read a few Salesforce IoT Cloud Business Process Management Software reviews first as specific software might excel only in a really small set of applications or be created with a really specific industry in mind. Others might work with an idea of being easy and intuitive and therefore lack complex functions needed by more experienced users. You can also come across solutions that cater to a large group of customers and provide a powerful feature base, but this frequently comes at a more expensive price of such a software. Be certain that you're aware of your needs so that you select a solution that provides all the features you look for.
How Much Does Salesforce IoT Cloud Cost?
Salesforce IoT Cloud Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Salesforce IoT Cloud pricing details?
Salesforce IoT Cloud Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Interested parties are best advised to contact Salesforce for pricing. Salesforce has not provided any pricing details for its IoT Cloud offering at the time of this writing.
User Satisfaction
Positive Social Media Mentions
132
Negative Social Media Mentions
1
We know that when you make a decision to purchase a Business Process Management Software it’s vital not only to find out how professionals score it in their reviews, but also to find out if the real people and enterprises that bought it are actually content with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Salesforce IoT Cloud reviews across a vast array of social media sites. The data is then displayed in a simple to digest form showing how many customers had positive and negative experience with Salesforce IoT Cloud. With that information at hand you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Salesforce IoT Cloud?
Salesforce IoT Cloud integrates with:
- Amazon Web Services (AWS)
- Microsoft Office 365
- Skype for Business
- Outlook 2016
- Cisco Systems
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