MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Price

By quote

Logo of Salesforce Journey Builder
Ask Vendor A QuestionFind A Better App
Logo of Salesforce Journey Builder

Salesforce Journey Builder REVIEW

Marketing Software

1 user review
USER SATISFACTION 92%
OUR SCORE 9.0

What is Salesforce Journey Builder?

Salesforce Journey Builder is a personalized digital marketing solution for each stage of your customer lifecycle. It helps you build multi-channel campaigns and personalize messaging. The B2C journey management tool helps businesses deliver a seamless customer experience by connecting each interaction across various channels ranging from email, mobile, advertising, and the web for both sales and customer service. One of the products in the Salesforce Marketing Cloud, this solution empowers marketers to deliver the right message to the right customer at the right time throughout all phases of the customer relationship from reach, acquisition, conversion, retention to loyalty.

The software identifies the point or interaction that defines the customer relationship to build a personalized, one-to-one communication. It uses event-driven triggers, like downloading an app or abandoning a shopping cart, among others, to appropriately respond to existing or prospective customers. By aligning your message across each of your marketing channels, your customers will get the right, relevant and consistent information to build your relationship.

The Salesforce app also connects to the Marketing Cloud. This means you can use the send emails, push notifications, SMS, messages and targeted ads using your mobile device anytime anywhere to stay connected with your customers. Salesforce Journey Builder adapts with the changes in wants and needs of your customers and empowers distributed marketing for an effective one-to-one marketing approach.

Overview of Salesforce Journey Builder Benefits

Salesforce Journey Builder centralizes customer data and behavior to create intelligent communications and interactions for a personalized customer experience. Here are some of the software’s benefits:

1-to-1 Customer Relationships

Journey Builder gives you comprehensive data about your customers based on purchase history, previous interactions, browsing behaviors, and attributes, among others. This empowers you to understand your customers better and develop personalized messaging. Real-time events such as mobile downloads, purchases, and closed service cases will trigger events to maximize customer journey.

Connected Customer Experience

The software ensures your messages are aligned and consistent across all your marketing channels. Communication is streamlined with email, web landing pages, apps, targeted ads, push notifications and SMS for customers to access information right when they need it. Journey mapping feature enables you to visualize simple and complex strategies for reference and revision. For your teams, this solution ensures each department is involved by unifying sales, service, commerce and marketing teams to drive engagement and improve customer satisfaction overall.

Adapt With Each Customer

As the needs and wants of your customers can change anytime, Journey Builder offers the agility to act on each change immediately. You will be prepared and proactive when it comes to changes in customer behavior as the platform sets and maintains automated journey logic for content tests, decisions, random journey splits and customer engagement. Reporting also gives you actionable insights for performance and changing trends as well as in delivering personalized messages to your customers individually whether they run in hundreds or millions.

Employ Distributed Marketing

Salesforce Journey Builder enables you to develop a seamless experience across your local partner networks and corporate marketing. Branded journeys across email, advertising and mobile inspire alignment with your corporate brand standards. You can optimize each customer journey by understanding engagement, individual and aggregate journey data, with deep analytics.

Overview of Salesforce Journey Builder Features

  • B2C Journey Management
  • Personalized Messaging
  • Customer Data
  • Purchase History
  • Attributes
  • Customer Browsing Behavior
  • Event-Based Trigger
  • Journey Mapping
  • Communication Tools
  • Automated Journey Logic
  • Reports and Analytics
  • Branded Journey
  • Deep Analytics

Salesforce Journey Builder Position In Our Categories

Position of Salesforce Journey Builder in our main categories:

100

Salesforce Journey Builder is one of the top 100 Marketing Softwareproducts

100

Salesforce Journey Builder is one of the 100
Marketing Software products


If you are considering Salesforce Journey Builder it could also be a good idea to investigate other subcategories of Best Marketing Software collected in our database of SaaS software reviews.Content Marketing Software, Demand Generation Software, Social Media Monitoring Software

Companies have different needs and requirements and no software solution can be perfect in such a situation. It is futile to try to find an ideal out-of-the-box software system that meets all your business wants. The smart thing to do would be to adapt the system for your special wants, worker skill levels, budget, and other factors. For these reasons, do not hasten and pay for well-publicized trendy systems. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your groundwork, check out each short-listed system in detail, read a few Salesforce Journey Builder reviews, contact the seller for explanations, and finally select the app that provides what you need.

How Much Does Salesforce Journey Builder Cost?

Salesforce Journey Builder Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Salesforce Journey Builder is one of the tools of Salesforce Marketing Cloud. Pricing varies according to your needs, price considerations, and requirements. To learn more about the pricing information tailored to your business, you have to contact the vendor to request a quote.

User Satisfaction

We realize that when you make a decision to buy Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Journey Builder reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Journey Builder. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

21

NEGATIVE SOCIAL MENTIONS

1

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Chinese
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Salesforce Journey Builder User Reviews

Anonymous Reviewer

1 week ago
Verified
user


What are Salesforce Journey Builder pricing details?

Salesforce Journey Builder Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Salesforce Journey Builder is one of the tools of Salesforce Marketing Cloud. Pricing varies according to your needs, price considerations, and requirements. To learn more about the pricing information tailored to your business, you have to contact the vendor to request a quote.

What integrations are available for Salesforce Journey Builder?

Salesforce Journey Builder integrates with the features of Salesforce Sales Cloud and Salesforce Service Cloud.

User reviews


1 Review

0
0
0
0
1

Average Rating:

Write your own review of this product

Add a review

Anonymous Reviewer
Report a concern

Published 1 week ago
Verified
user
The power comes from being able to update and reference any object in Salesforce you like for use in decision splits. The user interface is fairly simple, and I like that...



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
+1
Share