ServiceSET Review

Our score: 8.0 User satisfaction: 96%

What is ServiceSET?

ServiceSET is a relevant business process management software designed to remove the complexities, frustrations, and challenges from the day-to-day operations of small to medium-sized field service businesses. This easy-to-use and affordable software provides all the functionalities you need to run your field service business smoothly and efficiently.

It helps you ensure that all the people in your business are always updated on their daily tasks, are professional in the field, and are getting the right support they need. You can implement ServiceSET regardless of the type of field service business you have, whether it’s related to cleaning, dog walking, building, decorating, painting, gardening, house sitting, or beauty servicing.  

ServiceSET allows you to create, schedule, and assign jobs to field service workers with optimum convenience and flexibility. It has a built-in calendar where you can view scheduled jobs and the specific workers to whom they are assigned. The software also makes it easier for you to communicate with your clients and workers, and it allows you to monitor the performance of your business. Moreover, you can integrate the software with your primary accounting system. 

Overview of ServiceSET Benefits

Job Scheduling 

ServiceSET provides you with an easy, fast, and flexible way to prepare and manage schedules for field service jobs. You can create job schedules on a one-time, daily, weekly, or biweekly basis depending on the needs of your clients. Field service workers can quickly track the jobs assigned to them, view their schedules, and accept job assignments. 

The business process management software comes with a built-in calendar designed to help you keep track of job schedules. The calendar enables you to use color codes so you can easily view and identify which specific workers the jobs are assigned to, where their designated locations are, and what times they are supposed to do their jobs. With just a single tap of a button, you can easily view all the details about a particular job. 

Field Service Communication

Connecting and communicating with all the people involved in your field service business is made easy as well. Through ServiceSET’s CRM functionality, you’ll be able to access important information about your clients and interact with them from anywhere using your tablet or smartphone. Likewise, the software permits you to communicate with your workers to remind them of their assigned jobs or keep them updated on important matters related to your business and sector.

Business Reporting

ServiceSET doesn’t only help you run your field service business smoothly and efficiently, but it also assists you in ensuring that you remain competitive and successful in your industry or sector. The software equips you with reporting and analytics capabilities. You can find out how your business is performing and even compare its performances between different periods of time. 

Overview of ServiceSET Features

  • Job Scheduling
  • Calendar
  • Client & Staff Communication
  • Reporting & Analytics
  • Financial Software Integration
  • Mobile-Friendly
  • Affordable BPM Software
  • UK-Based Support

What Problems Will ServiceSET Solve?

Problem #1: Non-Specific Software

Many business management software solutions are often created to meet the needs of large field service businesses. Micro, small, and medium-sized field service businesses, therefore, find these software too complicated to use and not relevant to their own specific needs. 

ServiceSET is built exclusively for SMEs in the field service industry. They can use all the tools and functionalities of the software easily and quickly to make their business more efficient, competitive, and successful. 

Problem #2: Expensive BPM Software 

Buying a BPM software is a major challenge for micro, small, and medium-sized field service businesses. They are hesitant or don’t want to buy a BPM software because the prices of those currently available in the tech market are very expensive. It is important to note that these businesses are dealing with overhead costs, and at the same time, can have lower profit margins due to various factors. So, they don’t have enough money to be invested in a BPM software. 

Fortunately, ServiceSET is an affordable alternative to enterprise-grade BPM software solutions offered in the tech market. SMEs can use this software and pay based on group or block of users and not by individual users in their company. Additionally, all subscription plans give users full access to all the features of the software. This way, SMEs can expand their field service business without incurring additional expenses. 

Problem #3: Untailored Support

Field service businesses that belong to the UK market are not getting the right and complete support they need when implementing BPM software solutions created by tech companies based overseas. ServiceSET was built by a software company that is based in the UK. The company, therefore, knows what kind of support UK clients need to be able to run their field service better and achieve growth.

As they use the software, they are continuously and completely provided with the appropriate support. They can receive updates on the latest trends in the UK’s field service market and access information about the requirements and obligations they need to meet. They can also engage in events launched by the software company along with its UK-based teams and experts to get additional support. 

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

ServiceSET Position In Our Categories

Because businesses have unique business demands, it is practical that they abstain from picking a one-size-fits-all, ideal software system. However, it would be almost impossible to try to pinpoint such an app even among sought-after software systems. The better step to undertake should be to jot down the various essential aspects which call for a inspection including key features, pricing, technical skill competence of the employees, organizational size, etc. Thereafter, you should follow through your product research systematically. Have a look at some ServiceSET analyses and check out each of the software solutions in your shortlist more closely. Such all-encompassing research ascertain you avoid poorly fit software products and choose the system that includes all the aspects you require company requires to realize efficiency.

Position of ServiceSET in our main categories:

TOP 200

ServiceSET is one of the top 200 Business Process Management Software products

If you are considering ServiceSET it may also be sensible to investigate other subcategories of Business Process Management Software gathered in our base of SaaS software reviews.

It's important to realize that virtually no service in the Business Process Management Software category will be a perfect solution able to meet all the needs of various company types, sizes and industries. It may be a good idea to read a few ServiceSET Business Process Management Software reviews first as some solutions may dominate just in a very small group of applications or be prepared with a really specific type of industry in mind. Others can work with a goal of being easy and intuitive and consequently lack advanced elements welcomed by more experienced users. You can also find software that cater to a wide group of users and give you a powerful feature base, however this in most cases comes at a more significant price of such a solution. Ensure you're aware of your needs so that you get a service that offers specifically the features you search for.

How Much Does ServiceSET Cost?

ServiceSET Pricing Plans:

Free Trial

1 User


Up to 5 Users


Up to 20 Users


Unlimited Users


ServiceSET offers various pricing plans designed to meet the needs of small to medium-sized field service businesses. All the available enterprise pricing plans require you to pay based on the number of users. Here are the details:

1 User – £10/month or £120/year

Up to 5 Users – £40/month or £480/year

Up to 20 Users – £60/month or £720/year

Unlimited Users – £100/month or £1,200/year

User Satisfaction

Positive Social Media Mentions 43
Negative Social Media Mentions 2

We realize that when you make a decision to buy Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceSET reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceSET. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Web-based


  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ServiceSET pricing details?

ServiceSET Pricing Plans:

Free Trial

1 User


Up to 5 Users


Up to 20 Users


Unlimited Users


ServiceSET offers various pricing plans designed to meet the needs of small to medium-sized field service businesses. All the available enterprise pricing plans require you to pay based on the number of users. Here are the details:

1 User – £10/month or £120/year

Up to 5 Users – £40/month or £480/year

Up to 20 Users – £60/month or £720/year

Unlimited Users – £100/month or £1,200/year

What integrations are available for ServiceSET?

ServiceSET integrates with the following solutions:

  • QuickBooks
  • Sage
  • Xero
  • Crunch
  • Ucomply (coming soon)

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Reviewed By Jenny Chang
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