Silent Passenger Review

Silent Passenger
Our score: 8.0 User satisfaction: 96%

What is Silent Passenger?

Silent Passenger by Vehicle Tracking Solutions is a GPS-based fleet management and vehicle diagnostic management software combined into a single, user-friendly package. It gives companies a comprehensive and detailed view of their mid and large fleets, allowing them to manage, operate, allocate, and maintain their vehicles efficiently and effectively from single, unified system while reducing their costs and maximizing their profits.

This fleet management solution is built with features and capabilities created to boost the productivity of the user’s entire fleet, improve the efficiency of drivers, and assure total accountability. Customer service and safety are also assured as users can easily engage and interact with their clients by giving them precise ETAs, the exact location of the vehicles, and confirm completed onsite visits among others.

Overview of Silent Passenger Benefits

Silent Passenger is designed with your entire fleet’s productivity in mind. Its smart and user-friendly interface allows you to view alternative routes for your trucks, resulting in full route optimization, saving your drivers and field personnel precious time and saving you from expensive overtime costs.

Because everything is transparent and the information is updated in real-time, managing your drivers becomes a breeze. You basically know where they are and their driving speed, which helps you determine if they are able to maximize miles per gallon in every vehicle. You also get to know whenever your drivers are displaying behaviors that are deemed risky and compromise their safety and that of other drivers and pedestrians.

You also get maintenance alerts for oil changes or part replacements, ensuring that your vehicles are in tiptop shape and their service life is significantly extended, thus protecting and maximizing your investment in your fleet.

With Silent Passenger, you can generate reports right on the spot and get tailored results to view the information you want whenever you need them. Or you can opt to have customized reports sent to your inbox on a scheduled basis, helping you make quick and accurate cost estimates and apply adjustments on the fly based on actual data.

Customers also benefit from Silent Passenger. The software provides you with reliable and updated information regarding your vehicles’ location, routes, and driving speeds among others. With such data readily available, you can give your clients accurate ETAs and live updates.

Overview of Silent Passenger Features

  • Google Maps
  • Apple and Android Apps
  • Vehicle Maintenance
  • Safety
  • Fuel Savings
  • Driver Identification
  • Routing
  • Garmin 2-Way Messaging
  • Quick View
  • SP Connect
  • Workforce Analysis
  • Driver Score Card
  • Multiview

What Problems Will Silent Passenger Solve?

SP Vehicle Maintenance

Prior to implementing Silent Passenger, a delivery company heavily relied on their drivers provide information when their vehicle was due for an oil change, inspection, tire rotation, and other basic maintenance needs. This reliance was simply costly as people can get caught up in day-to-day business and simple things can easily become overlooked.

Being a delivery company, it is very critical to their operations are free of disruption and their customers’ expectations are met.They found Silent Passenger by Vehicle Tracking Solutions is suited to their business. Since its implementation, their operations now run disruption-free, ultimately increasing their profits and improving their customer service.

SP Routing

Dispatching incoming customer calls and requests quickly and accurately is crucial to maintaining this high level of client care. The technicians’ need to stop their work in order to answer a phone call took valuable time away from their tight schedule and often resulted in a queue of service calls accumulating in the meantime.

By combining Vehicle Tracking Solutions’ SILENT PASSENGER location and reporting capabilities with the robust communication functionality of devices by Garmin, VTS was able to provide a comprehensive solution that greatly increased the effectiveness of the team and delivered significant Return-On-Investment.

SP Driver Behavior

One company was experiencing an unacceptable uptick in driver accidents. The associated expenses for vehicle repair, lost time and insurance premiums were all escalating at alarming rates, so much that the insurance company considered dropping them from their policy. In addition, they noticed that, as fuel prices continued to drop, they weren’t seeing the full benefit of that savings. Drivers were still allowing their vehicles to idle in summer and winter.

By implementing the SILENT PASSENGER SP Safety and its customizable reporting capabilities, for example, they began analyzing key metrics and informatics that they could turn into actionable data — vital information they could use to score and coach drivers and improve their behavior on the road. Such critical analytics included: Excessive speeding, Rapid acceleration, Hard braking, and Extensive and frequent idling.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Silent Passenger Position In Our Categories

Because companies have distinctive business demands, it is only sensible they steer clear of adopting a one-size-fits-all, ”best” software solution. Nonetheless, it is difficult to discover such application even among widely used software products. The reasonable thing to undertake is to jot down the several key factors which merit investigation such as key features, budget, technical skill competence of the users, business size, etc. The second step is, you must follow through your product research exhaustively. Read some of these Silent Passenger review articles and check out each of the software systems in your list in detail. Such well-rounded product investigation ascertains you drop mismatched applications and subscribe to the system that has all the function your company requires.

Position of Silent Passenger in our main categories:

TOP 50

Silent Passenger is one of the top 50 Fleet Management Software products

If you are considering Silent Passenger it could also be beneficial to examine other subcategories of Fleet Management Software gathered in our database of B2B software reviews.

Enterprises have diverse needs and requirements and no software platform can be just right in such a situation. It is pointless to try to find a perfect out-of-the-box software app that fulfills all your business requirements. The intelligent thing to do would be to adapt the solution for your special requirements, employee skill levels, budget, and other factors. For these reasons, do not rush and invest in well-publicized trendy systems. Though these may be widely used, they may not be the best fit for your particular wants. Do your research, look into each short-listed system in detail, read a few Silent Passenger Fleet Management Software reviews, speak to the vendor for explanations, and finally settle for the app that presents what you need.

How Much Does Silent Passenger Cost?

Silent Passenger Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Vehicle Tracking Solutions to discuss their enterprise pricing plans and other Silent Passenger product details.

User Satisfaction

Positive Social Media Mentions 101
Negative Social Media Mentions 4

We realize that when you make a decision to buy Fleet Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Silent Passenger reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Silent Passenger. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Silent Passenger pricing details?

Silent Passenger Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Vehicle Tracking Solutions to discuss their enterprise pricing plans and other Silent Passenger product details.

What integrations are available for Silent Passenger?

Silent Passenger integrates with the following business systems and applications:

  • TMW Systems
  • CRM management
  • Inventory Management Systems
  • Accounting Management System

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Reviewed By Jenny Chang
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