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Salesforce Social Studio REVIEW

Social Media Monitoring Software

15 user reviews
USER SATISFACTION 94%
OUR SCORE 8.9

What is Salesforce Social Studio?

Salesforce Social Studio is a product under the Salesforce Marketing Cloud that administers your marketing strategy across all social media channels. It helps businesses tap into the power of social media in its marketing, customer service, and sales organizations. Managing your community and scheduling posts is streamlined while critical communications are automatically forwarded to the right department in your company.

Social Studio harnesses social conversations that enable businesses to listen, analyze, publish, and engage with customers on a personal level, which helps improve overall interaction, as well as better returns for the company as well. On top of that, the system is priced by a quote, and you get a price specifically tailored to your business needs and requirement. So far, the system integrates with Salesforce.

Overview of Salesforce Social Studio Benefits

Social Studio enables global collaboration letting you organize teams quickly and easily around campaigns, events, and regions on the right social platforms. A single solution gives you flexible content collaboration, creation, and social publishing. Here are some of its key benefits:

Gain relevant feedback

Social Studio ties reporting to your social accounts with feedback across your sales, service and marketing campaigns. This helps you collect market intelligence by listening in real discussions and mentions of your brand across networks. Drilling down each comment and post gives you insights for your marketing campaigns.

Drive community engagement

All social media engagement across your department is managed in a single platform. You can easily complete the picture of your customer in various digital channels, such as social and email, by routing social posts to your CRM platform. Processes for automatically routing customer activity are streamlined with features such as machine learning, post priorities, and gauge brand sentiment.

Streamline social media publishing

Managing your content across internal teams and ensuring brand consistency is streamlined. It simplifies drafting, sharing, scheduling, reviewing and approving content. Easily create workspaces and role- or group-based access to maintain security for your company’s social presence. The desktop and mobile apps give you easy access to trending topics and stock photos.

Optimize social and marketing monitoring

Customer feedback, campaign results, brand health, and customer interactions are tracked and depicted in real-time with on-screen imagery. Each customer relationship gets multichannel views where you can deeply explore each brand experience, email campaign, and social care comprehensively.

Overview of Salesforce Social Studio Features

  • Social Media Engagement
  • Market Intelligence
  • Campaign Feedback
  • Reporting
  • Customizable Dashboards
  • Topic Profiles
  • Machine Learning
  • ML Sentiment Analysis
  • Image Recognition
  • Real Discussion Insights
  • User and Team Workspaces
  • Single Customer View
  • Post Priority
  • Brand Sentiment
  • Automatic Routing
  • Customer Activity
  • Customer Service Cases
  • Content Management
  • Role- and Group-based Access
  • Campaign Collaboration
  • Salesforce Mobile Apps
  • Built-in Social Advertising
  • On-Screen Imagery
  • Customer Interactions
  • Campaign Results Tracking
  • Target Insights
  • Comprehensive Multichannel Customer View

Salesforce Social Studio Position In Our Categories

Position of Salesforce Social Studio in our main categories:

200

Salesforce Social Studio is one of the top 200 Marketing Software products

10

Salesforce Social Studio is one of the 10 Social Media Management Software products

200

Salesforce Social Studio is one of the 200
Marketing Software products

10

Salesforce Social Studio is one of the 10
Social Media Management Software products


Salesforce Social Studio is also listed in the following subcategories:

Category:Position:Category:Position:
Campaign Management Software#17 Content Marketing Software#10
Demand Generation Software#12 Email Marketing Software#15
Marketing Automation Software#21 Search Marketing Software#17
Social Media Monitoring Software#10
Category:Position:
Campaign Management Software#17
Content Marketing Software#10
Demand Generation Software#12
Email Marketing Software#15
Marketing Automation Software#21
Search Marketing Software#17
Social Media Monitoring Software#10

Each company has different requirements and needs an application that can be personalized for their size, type of employees and clients, and the particular industry they are in. For these reasons, no software can proffer perfect features out-of-the-box. When you try to find a software product, first be sure what you require it for. Read some Salesforce Social Studio reviews and ask yourself do you desire basic features or do you want complex tools? Are there any industry-specific features that you are looking for? Find the answers to these questions to assist your search. There are lots of aspects that you need to consider and these include your budget, specific business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally choose the app that offers all that you want to improve your organization effectiveness and productivity.

How Much Does Salesforce Social Studio Cost?

Salesforce Social Studio Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Salesforce Social Studio is one of the products in the Salesforce Marketing Cloud. Packages are tailored according to your company’s size, needs, budget, and industry, among others. Contact the vendor to request a quote.

User Satisfaction

We realize that when you make a decision to buy Social Media Monitoring Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Social Studio reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Social Studio. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

25

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE

What are Salesforce Social Studio pricing details?

Salesforce Social Studio Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Salesforce Social Studio is one of the products in the Salesforce Marketing Cloud. Packages are tailored according to your company’s size, needs, budget, and industry, among others. Contact the vendor to request a quote.

What integrations are available for Salesforce Social Studio?

Salesforce Social Studio integrates with an array of apps in AppExchange.

User reviews


User reviews in total: 15

7
8
0
0
0

Average Rating:

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The most favorable review

Sadie

6 months ago


Pros: Social Studio helps us to manage our multiple business units with multiple social accounts from one place. The smoothly integration with other platforms within the iOS app is very powerful thing, especially integration with Radian6 Topic Profile. The setup for workflow is intuitive and very effective for our team management, everyone can post to several accounts. I’d like to say that the ability to include stock photo accounts to Social Studio accounts is very practical.

Cons: I have some minor dislikes. Social data gathered doesn’t integrate with any other database within the Salesforce Marketing Cloud. Also, the links posted from app don’t match with the links in production during the scheduling process. I have to say that Social Studio is more expensive than its competitors. They need to improve their customer data gathering.

The least favorable review

Ray

1 month ago


Pros: With Social Studio we can easily create Salesforce Service Cloud in most easiest way. Also, this tool allows us to keep track of various social channels at the same time.

Cons: The functionality of publishing posts on Facebook needs some improvements. Also, the update of the app on my mobile is not same as the update on my desktop. Facebook feed has some issues, the feed is not updated in 3 days and we are not sure when they will fix the issue and this means that we cannot send contents from Facebook to Service Cloud.

Published 1 month ago
Verified
user
With Social Studio we can easily create Salesforce Service Cloud in most easiest way. Also, this tool allows us to keep track of various social channels at the same time....



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Social Studio is a leading social tool. We managed to implement the platform on more than 30 languages over the world. We covered up the setup and trainings with various...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
We implemented this platform on 30+ languages over the world. We covered up the set up and trainings with lot of consultants and partners. The software is easy to use and...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Social Studio helps us to manage our multiple business units with multiple social accounts from one place. The smoothly integration with other platforms within the iOS...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
You don’t have to worry about using social studio, the platform is easy to use and you can learn to use the platform quickly and easily. This platform provides you with...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Social Studio allows you to create Salesforce Service Cloud case with only one button. Also, you can monitor various social channels at the same time.



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I like the weekly calendar because it shows me all published posts and it allows me to schedule future...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Social studio platform is easy to use and you can learn it quickly and easily. The tool offers analytics and there is no need to search on Radian6 for listing data. It...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
I can see weekly calendar of all posts that are published and the ability to schedule future posts for publishing. Also, the drag and drop feature is extremely easy and...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I love how simple and yet effective this product is. I love its offers, its features are simple yet detailed. I must say that their support service is great and really...



What do you think about this review? Great Poor

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