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SugarSync Review

SugarSync
Our score: 8.5 User satisfaction: 98%

What is SugarSync?

SugarSync is a user-friendly file sharing, online backup and cloud storage solution created for individual users and businesses to sync music, photos and files across any device.

Aside from syncing files and other content, SugarSync also offers collaboration tools to help businesses work effectively on team projects, share view-only files, and show links to documents via the web. It is equally suitable for individuals, small, and large teams, as the pricing scheme is made flexible enough to meet all types of sharing needs. Prices start as low as $7.49 per month, while companies receive a special, quote-based price to correspond to their size and requirements.

On top of that, SugarSync is a smartly integrated system which blends easily in every software ecosystem, and draws and syncs data easily from all available databases.

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Overview of SugarSync Benefits

With SugarSync, it is very easy for individuals, managers and team players to sync and share a few folders or entire libraries across multiple devices. Files and folders are backed up in real time, meaning every device that is connected to the account shows recent updates and changes. SugarySync is compatible with any computing system and mobile device. Whether you are using a PC, Mac, iOS or Android device, accessing and editing your folders is a breeze. You can begin working on a document on your office PC and finish it at home on your home iPad.

The genuine value of SugarSync consists in the fact that it takes no extra time or recurrent expenses to get it up and running. The system is cloud-hosted, which means that the user doesn’t have to worry about security, backup, or system updates. The only thing he is expected to do is to create an account, and enter the credentials in questions on all devices to be able to share and access files from them.

Instead of syncing all folders automatically, SugarSync gives you the freedom to work with the folders you need, and edit content directly in the platform. A feature called Magic Briefcase will also be available to create and distribute new content, in case the user needs to do so. The system’s File Manager offers incredible organization and file control, as it is there where the user can choose which files he wants to see in the system, and to arrange them in the desired way. As we mentioned, SugarSync integrates with many external business systems and applications, which makes it easy to collate all relevant data under one roof.

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Overview of SugarSync Features

  • Online Backup
  • Folders & File Sharing
  • Sync Multiple Devices
  • Security & Protection
  • Mobile Access

SugarSync Position In Our Categories

Knowing that companies have distinct business needs, it is only reasonable they abstain from seeking a one-size-fits-all, ”best” solution. Be that as it may, it would be futile to stumble on such a software solution even among branded software products. The efficient step to do can be to tabulate the different important factors which demand consideration like major features, budget, technical skill levels of the employees, company size, etc. The second step is, you should double down on your research thoroughly. Browse over some SugarSync review articles and explore the other software systems in your list in detail. Such well-rounded research can make sure you drop poorly fit software products and buy the one that provides all the tools your company requires.

Position of SugarSync in our main categories:

TOP 50

SugarSync is one of the top 50 Backup Software products

TOP 20

SugarSync is one of the 20 File Sharing Software products

If you are considering SugarSync it may also be beneficial to examine other subcategories of File Sharing Software collected in our database of B2B software reviews.

Every business is different, and may need a particular type of File Sharing Software solution that will be fit for their company size, type of customers and employees and even particular industry they deal with. You should not count on finding a perfect services that is going to work for every business no matter what their background is. It may be a good idea to read a few SugarSync File Sharing Software reviews first and even then you should keep in mind what the solution is supposed to do for your business and your employees. Do you require a simple and straightforward solution with only essential functions? Will you actually use the complex functionalities required by experts and big enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid software that will match your budget.

How Much Does SugarSync Cost?

SugarSync Pricing Plans:

Free Trial

Individual 100GB

$7.49 / month

Individual 250GB

$9.99 / month

Individual 500GB

$18.95 / month

Business 1000GB

Starts at $55 / month

Business Custom

Contact vendor

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What are SugarSync pricing details?

SugarSync Pricing Plans:

Free Trial

Individual 100GB

$7.49 / month

Individual 250GB

$9.99 / month

Individual 500GB

$18.95 / month

Business 1000GB

Starts at $55 / month

Business Custom

Contact vendor

SugarSync offers three plans plans for individual professionals and two enterprise pricing packages for large organizations and businesses. All plans include a 30-day free trial option.

The individual plans are:

  • Individual 100GB – $7.49 / month
  • Individual 250GB – $9.99 / month
  • Individual 500GB – $18.95 / month

The business plans are:

  • Business 1000GB – starts at $55 / month for 1-3 users
  • Business Custom – contact SugarSync directly for a quote (ideal for 10+ users)

User Satisfaction

Positive Social Media Mentions 171
Negative Social Media Mentions 3

We know that when you choose to buy a File Sharing Software it’s vital not only to learn how professionals evaluate it in their reviews, but also to check if the actual people and companies that use this software are indeed happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SugarSync reviews across a broad range of social media sites. The information is then featured in an easy to digest format revealing how many users had positive and negative experience with SugarSync. With that information at your disposal you should be prepared to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for SugarSync?

SugarSync integrates with the following business systems and applications:

  • BoxCryptor
  • Dropbox
  • Evernote
  • Google Drive
  • CarotDAV
  • CloudHQ
  • CloudZap
  • Fuze
  • iBeam.it
  • iUnarchive
  • Jolidrive
  • Kloudless
  • Mover
  • Otixo
  • Pixelpipe
  • Primadesk
  • Podio
  • Outlook
  • Zaier
  • Xendo

and many more.

SugarSync User Reviews

SugarSync average rating:

Average score
4.1/5 (6 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Neha

PROS: I don't have to worry about data loss anymore as it backs up all my data. It also has an app that allows me to check the backed up files.

CONS: It is a great application. I have no complaints about it.

Reviewed 5 years ago

Read full review >

The least favorable review

Erik

PROS: It is very user-friendly and allows for fast download.

CONS: The search button can be faulty sometimes.

Reviewed 4 years ago

Read full review >

More reviews from 6 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

I highly recommend SugarSync

Read full review >
Maudie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2021 Company Size: 1-10 Employees Industry: Computer Software

PROS: It securely saves your files across several devices. This allows me to easily manage my files and edit how I want it to be managed. File sharing is also very secured as it has great security. You can also save files online so in cases of file loss, you can easily retrieve it online. Since it has a 30-day trial, you can first test its effectivity before deciding to get the premium version. I did this and I can say that I don't regret the decision. It deserves that 5 stars.

CONS: It doesn't have a user-friendly interface. It can take a while for a new user to learn how to use it.

What do you think about this review?

Great Poor

It’s great for saving work files

Read full review >
Erik
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 13.07.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It is very user-friendly and allows for fast download.

CONS: The search button can be faulty sometimes.

What do you think about this review?

Great Poor
Show More User Reviews (6)

It keeps my data safe

Read full review >
Neha
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 10.04.2021 Company Size: 1-10 Employees Industry: Photography

PROS: I don't have to worry about data loss anymore as it backs up all my data. It also has an app that allows me to check the backed up files.

CONS: It is a great application. I have no complaints about it.

What do you think about this review?

Great Poor

It recovers files easily

Read full review >
Narciso
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 06.02.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It synchronizes your files on all devices. It also integrates well with Zapier and Genius Scan. Retrieving files is also very easy as you can retrieve up to 5 previous versions of the same file.

CONS: It does not work with Office Online and does not play audio and video files. I'd appreciate it if they explore on these improvements as it can help our business.

What do you think about this review?

Great Poor

It’s a great app for syncing files

Read full review >
Millie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 24.04.2020 Company Size: 1-10 Employees Industry: N/A

PROS: It backs up my files excellently. I don't have to save files in any particular folder, it just automatically backs up everything. I've been a happy user now for 7 years. I can say that I don't regret deciding on using SugarSync despite its hefty price.

CONS: It can be pricey and their customer service is not that good. I hope they can explain more the benefits their application has compared to their competitors.

What do you think about this review?

Great Poor

SugarSync is great

Read full review >
Carmella
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.04.2020 Company Size: More than 100 Employees Industry: N/A

PROS: I can select devices where I want SugarSync to be activated. I can retrieve several versions of a file, making it convenient whenever I accidentally delete files.

CONS: There was a time when some of my files were deleted in the cloud. I couldn't locate it anywhere and had to ask the support team to retrieve it. Despite being able to retrieve those files, I still had to reorganize it again. This gave quite a bit of a hassle. Their support team also needs work. They sometimes only give automated responses, making it hard to communicate with them your problem. They also only give out limited options to contact their support team. They don't have phone service.

What do you think about this review?

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SugarSync user reviews

I highly recommend SugarSync

Read full review >
Maudie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2021 Company Size: 1-10 Employees Industry: Computer Software

It’s great for saving work files

Read full review >
Erik
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 13.07.2021 Company Size: More than 100 Employees Industry: N/A

It keeps my data safe

Read full review >
Neha
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 10.04.2021 Company Size: 1-10 Employees Industry: Photography

It recovers files easily

Read full review >
Narciso
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 06.02.2021 Company Size: More than 100 Employees Industry: N/A

It’s a great app for syncing files

Read full review >
Millie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 24.04.2020 Company Size: 1-10 Employees Industry: N/A
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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