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Tripleseat Review

Tripleseat
Our score: 8.5 User satisfaction: 100%

What is Tripleseat?

Tripleseat is a simple yet powerful, web-based sales and events management platform. Built to cater to the needs of professionals in the hospitality industry, this solution enables operators and owners of different establishments to optimize the planning and streamline the task management process in order to yield higher sales. With this, users can easily create proposals, events order, and invoices without having to start from scratch but still use their branding for a more professional look.

Tripleseat eliminates the manual process, confusion, and hassle that hinders success for events business. It is equipped with a reliable set of features that satisfy the needs of banquet facility and restaurant managers. Among its most notable functionalities are SmartDocs, SmartLeads, SmartChat, lead conversion, booking management, planning management, credit card integration, reporting, online signature tool, and contact management.

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Overview of Tripleseat Benefits

Tripleseat is a comprehensive event management solution that enables businesses to capture leads from anywhere and manage every guest effectively. The Tripleseat SmartSuite is a unique module for events management. The suite provides key features such as the SmartDocs, SmartChat, and the SmartLead. The SmartDoc enables events managers to generate branded documents with customizable colors, fonts, and more. It’s an easy-to-use tool for the generation of pixel-perfect proposals, contracts, event orders, and invoice.

On the other hand, the Tripleseat SmartLead enables events to capture leads from all angles. It allows managers to capture all potential leads from the Facebook page, existing website, phone inquiries, and VENUES by Tripleseat. It also enables events business to close businesses faster than before.

The SmartChat is the perfect tool to create a seamless communication flow. It allows events managers to communicate easily with their clients. With the module, there is no hassle finding customer email or playing phone tag. You just need to access the SmartChat via your Tripleseat account to relay events details to your clients.

All event booking details are managed in a single central location. This makes it easy for event managers to monitor who requested an event, at what time, and their specific location. Event managers can also keep track of notes, documents, and task for all the booking. In addition, charging and collecting payments is super easy. Tripleseat enables you to do it quickly and easily, plus you get a notification every time a payment is received. All payment details are automatically displayed together with the other events details.

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Overview of Tripleseat Features

  • SmartDocs
  • SmartLeads
  • SmartChat
  • Convert Leads
  • Manage bookings and planning process
  • Credit card integration
  • Report on everything
  • Online signature
  • Manage contacts

Tripleseat Position In Our Categories

Because businesses have particular business-related needs, it is prudent that they abstain from getting a one-size-fits-all, ”best” business program. Nonetheless, it is nearly futile to find such application even among recognizable software solutions. The practicable step to undertake can be to jot down the various important functions that need analysis including essential features, price terms, technical skill capability of staff, business size, etc. Next, you should double down on the research to a full extent. Go over some Tripleseat reviews and scrutinize the other software programs in your shortlist in detail. Such comprehensive research ascertains you drop unfit applications and choose the one that meets all the benefits your business requires.

Position of Tripleseat in our main categories:

TOP 50

Tripleseat is one of the top 50 Event Management Software products

If you are considering Tripleseat it might also be beneficial to check out other subcategories of Event Management Software collected in our database of B2B software reviews.

Since each enterprise has particular business wants, it is sensible for them to refrain from seeking a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a platform even among market-leading software platforms. The smart thing to do would be to list the various vital factors that require consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Tripleseat Event Management Software reviews and investigate each of the other apps in your shortlist in detail. Such in-depth groundwork can make certain you reject ill-fitting platforms and select the app that provides all the aspects you require for business success.

How Much Does Tripleseat Cost?

Tripleseat Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Tripleseat pricing details?

Tripleseat Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Tripleseat for their enterprise pricing details and other product information.

User Satisfaction

Positive Social Media Mentions 52
Negative Social Media Mentions 0

We are aware that when you make a decision to buy a Event Management Software it’s crucial not only to learn how experts score it in their reviews, but also to find out whether the actual people and enterprises that purchased this software are actually happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Tripleseat reviews across a vast array of social media sites. The information is then presented in an easy to understand form revealing how many people had positive and negative experience with Tripleseat. With that information at hand you will be equipped to make an informed business choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Tripleseat?

Tripleseat integrates with the following applications:

  • MailChimp

Tripleseat User Reviews

Tripleseat average rating:

Average score
4.5/5 (7 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Norval

PROS: I like that I'm able to upload documents for each event on Tripleseat. We use it for all-things events, from layout to planner and timelines. The best part is that everyone in the team has access to their mobile and desktop devices too!

CONS: They're able to improve on all the things I didn't like in the past, so I'm pleased they're open to feedback.

Reviewed 5 years ago

Read full review >

The least favorable review

Owen

PROS: I like that Tripleseat is user-friendly because the UI is easily understood. If you need further info and training, tutorials are available online. The FAQs and YouTube videos helped me understand Tripleseat more.

CONS: It would be very nice if the notifications are also available for when you are setting a financial goal or going over budget. It's frustrating, but to be fair it doesn't really keep us from going about what we need to do. This doesn't make me like Tripleseat any less.

Reviewed 5 years ago

Read full review >

More reviews from 7 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Tripleseat is excellent

Read full review >
Bernita
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I highly recommend Tripleseat because it helped us become more organized with our multiple locations and events. Everything we add to the platform is easy to communicate and find.

CONS: I've yet to discover the rest of the features so I can fully utilize Tripleseat. Perhaps an intelligent search bar that accommodates minor typos could help with this.

What do you think about this review?

Great Poor

Sales booster

Read full review >
Bettye
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 05.07.2021 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: Tripleseat is so easy to use and learn. The new hires in our team find it user-friendly and they learn on their own because there is online training available to them about both Tripleseat features and the industry.

CONS: It would be great if it was set up to multitask a lot better, and that the settings change so often that I always had to seek an admin to get them to revert to the previous setup.

What do you think about this review?

Great Poor
Show More User Reviews (7)

One-stop-shop platform

Read full review >
Kaci
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 24.05.2021 Company Size: More than 100 Employees Industry: Hospitality

PROS: I think it's so wonderful that Tripleseat is making it so much easier for us to manage our event venue bookings, schedule staff, trach our revenue and reach out to our clients in the same space.

CONS: None at all! In case I run into any issues, I quickly get a reply from their customer service team.

What do you think about this review?

Great Poor

Event coordination magic tool

Read full review >
Kristofer
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 08.01.2021 Company Size: 11-50 Employees Industry: Restaurants

PROS: Tripleseat is so user-friendly and it's so detailed that it helps us become more organized. Their online tutorials are also helpful for us to maximize all their features.

CONS: It would be more helpful to have additional features like more hosts to an event or access to hosts' contact information so we can avoid any confusion.

What do you think about this review?

Great Poor

What I think about Tripleseat

Read full review >
Virgie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 13.07.2020 Company Size: More than 100 Employees Industry: Hospitality

PROS: With Tripleseat, items are organized according to color. I am also on top of client deadlines, thanks to the tasks feature.

CONS: It would be great to improve the formatting of Tripleseat so I don't have to manually type items and instead able to copy and paste what I need to add.

What do you think about this review?

Great Poor

Events marvel

Read full review >
Owen
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.06.2020 Company Size: More than 100 Employees Industry: Market Research

PROS: I like that Tripleseat is user-friendly because the UI is easily understood. If you need further info and training, tutorials are available online. The FAQs and YouTube videos helped me understand Tripleseat more.

CONS: It would be very nice if the notifications are also available for when you are setting a financial goal or going over budget. It's frustrating, but to be fair it doesn't really keep us from going about what we need to do. This doesn't make me like Tripleseat any less.

What do you think about this review?

Great Poor

Tripleseat is my favorite!

Read full review >
Norval
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.06.2020 Company Size: 11-50 Employees Industry: N/A

PROS: I like that I'm able to upload documents for each event on Tripleseat. We use it for all-things events, from layout to planner and timelines. The best part is that everyone in the team has access to their mobile and desktop devices too!

CONS: They're able to improve on all the things I didn't like in the past, so I'm pleased they're open to feedback.

What do you think about this review?

Great Poor
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Tripleseat Comparisons

Tripleseat user reviews

Tripleseat is excellent

Read full review >
Bernita
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2021 Company Size: More than 100 Employees Industry: N/A

Sales booster

Read full review >
Bettye
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 05.07.2021 Company Size: More than 100 Employees Industry: Food & Beverages

One-stop-shop platform

Read full review >
Kaci
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 24.05.2021 Company Size: More than 100 Employees Industry: Hospitality

Event coordination magic tool

Read full review >
Kristofer
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 08.01.2021 Company Size: 11-50 Employees Industry: Restaurants

What I think about Tripleseat

Read full review >
Virgie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 13.07.2020 Company Size: More than 100 Employees Industry: Hospitality
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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