Upserve Review

PROS: It works well even in offline mode. Its back office is also great. Teaching new hires how to use Upserve POS is also easy.

CONS: I hope they only show tables currently opened, instead of all of them.

PROS: Menu integration is lovely and sorting data is easier with its filter function. I am also pleased with their customer service. They are very supportive.

CONS: Adding menus can be hard at first, but their customer service was able to help us with this task.

PROS: It is very easy to use. Copying and changing items can be done without any problem. Products are also easy to find and changing payment methods can be done within seconds. Our staff also found it easy to learn how to use.

CONS: Better back-end reports will be appreciated. Also, we experienced difficulties using its offline mode. This problem needs immediate fixing.

PROS: The customer service has never let me down. The HQ is also designed very well and is easy to navigate.

CONS: The frontend of the software is a bit clunky and slow. Not ideal for a retail setting with high volume.

PROS: Inventory tracking and reporting synced with POS. This makes it very easy to keep track of all the KPIs

CONS: I really wish there the syncing was two way between the POS and Inventory

PROS: It has an accomodating customer service. Getting their team to assist you is never a problem for us. It also offers ease of use.

CONS: Certain aspects of the system lack functionality.

PROS: Upserve POS is relatively easy to use and its back end data is very helpful.

CONS: It goes offline a lot, so credit card payments are not credited.

PROS: Front end is super easy to use and very easy to navigate. The chat support is very helpful and they can almost always help solve whatever issues you may have.

CONS: The back end billing can sometimes be a mess due to (i think) the poor integration between breadcrumb and upserve. There are multiple different payment platforms that do not coordinate with each other.

PROS: Using only this platform, we were able to capture and tackle many of the problems we had.

CONS: There are some technical issues with the login.

PROS: Upserve POS is a cloud-based system. This proved to be very useful because even if I'm not at the restaurant, I can still update or change the menu items. The platform also helps you pinpoint areas of opportunity so improving your sales became an easy task for us. And most importantly, their support team is very helpful.

CONS: The offline mode is quite difficult for us, especially during peak hours. Having only one iPad that has all our menu is not ideal as it can be quite confusing to keep track of everything. We have to create duplicate items in order to resolve this problem, making it difficult to track reports. Discounted items that are not scheduled to appear yet, also appear when you search it. This makes it hard for our servers.

PROS: The reporting tools for Upserve POS are great.

CONS: The programming of the set-up process is a bit hard.

PROS: It has a great back office system that is easy to use.

CONS: It doesn't offer the ability to remote into terminals to help users remotely.

PROS: The ease of it and all of the reports available make it so easy to find everything I need

CONS: There are a couple of payroll reports I need that I cant find

PROS: Because it is cloud-based, I can change or add items remotely. This is a very useful feature as I can still track my business even if I'm away. It also has great updates that proved to be very useful as we use Upserve POS. Their customer service is also very friendly and accomodating, so we are not as stressed whenever we encounter problems with the platform.

CONS: It is a lovely application. I love everything about it.

PROS: It is a user-friendly POS and making changes can be done on the fly. This makes it easier for us to improve and change our menu.

CONS: There were some issues with IOS software updates. The good thing is their customer support resolves this with any problem.

PROS: The customer service employees are some of the best I have ever come across. They are extremely informative, helpful and efficient. They are personable in the sense that they can adapt their tones of voice to make you more comfortable. The system itself has a search option on the menu portion, allowing you to ring up products quickly.

CONS: The Offline Mode would thrive with a feature that could allow the customers to tip. Even though you can ask and go in on the back end and enter it, it would make employees feel less awkward.

PROS: Back of house system to review checks, sales and everything else is quick and easy and does not require remoting into a server.

CONS: The system could use a better method of notification if there is a loss of internet connectivity and a credit card that is "authorized" offline comes back as decline after the processor is back online.

PROS: Great easy to use restaurant POS/back end system. Compared to managing your own server and associated headaches, this is a win.

CONS: Could be a little easier to use the time cards function etc area from the web, but not the end of the world.

PROS: love how easy it is manage remotely from the website and the app for monitoring sales/activity is great too!

CONS: have nothing to report here

PROS: The ease of being able to track labor and net sales on my phone.

CONS: There are some issues with tickets being re-fired during certain circumstances.

PROS: Ease of use, the cost in minimal and the layout is amazing.

CONS: There needs to be more info on the mobile app and that needs to be updated asap.

PROS: They are super fast at solving any issues that arise with your systems! We never have any problems getting help solving IT problems. Their reps are always so nice and seem to always know what they're talking about!

CONS: We do not have any issues with Upserve.

PROS: Upserve is intuitive, fast, and extremely robust.

CONS: THe KDS System could use some enhancements.

PROS: Interface, fluidity of the product and ease of use

CONS: Happy hour

PROS: Upserve has great customer service, every time we need to call we never have to wait on hold for long. A very user friendly program as well.

CONS: Editing the employee's clock in/out(s) that are missed.

PROS: Instant remote access to business transactions. Intuitive design and flow of POS. Transportable.

CONS: Spotty internet connection can impede progress.

PROS: Offline mode functionality is so crucial. A new-hire can be fully versed in the system within 2 training shifts. The back office functionality is second to none.

CONS: There are, very rarely, issues with open checks not being visable across multiple iPads.

PROS: Breadcrumb is very easy to use. It takes about a half hour to train new users which is wonderful with new hires. There is very little downtime and when there is, offline mode works well.

CONS: We have experienced no problems

PROS: Upserve is a wonderful system that can manage inventory levels, employee actions, and ease retail operations. Upserve can make the process of check out easier if you utilize the system in a retail store.

CONS: We would like to see a member integration feature.

PROS: Easy to use and train staff. Staff love the system. Great data for managing. I can get a lot of information and data from my phone or at home. Great support although not needed very often.

CONS: Can’t think of any.

PROS: I love all the backend reporting features of Upserve. It\'s really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc. Also their customer service is fantastic. I asked a question through the chat feature and they answered my question and resolved my issue within 5 minutes.

CONS: The KDS has some quirky things that make tickets re-fire in certain circumstances.

PROS: Great for full service restaurants. Very easy to train and use general check functions

CONS: Could have better checkout reporting/traceability.

PROS: the easy of use and the quality of reporting plus smart phone app

CONS: sub items and inventory

PROS: ease of use in the hq side, no proprietary hardware required, minimal staff training.

CONS: everything works the way it should

PROS: Being able to update back end and see reports from anywhere has been very useful. Grub hub and online integration are very helpful at saving labor and speeding order times.

CONS: Online ordering could use some more férrea as pertaining to promotion.

PROS: Gives restaurant general managers/owners the ability to make real time decisions that benefit the welfare of their establishments.

CONS: When pos systems go offline sometimes it takes a long time for offline payments to process.

PROS: For restaurants with dedicated servers, this company has amazing analytics about what your servers are selling and who your best sellers are.

CONS: If you have multiple servers accessing a single tab, the analytics are inaccurate as the ticket gets assigned to the individual closing the tab, not those that added product to it. There isn't a report for "No Sale" drawer opens. This is such an easy fix. I'm not sure why it isn't there.

PROS: Ease of making updates and changes. Being able to make price/ item changes on the fly that are reflected immediately is very advantageous to my business.

CONS: Splitting seats inside the same check would be advantageous.

PROS: My favorite part about Upserve is the app that I use on my phone. I get live sales information, including labor, voids, and discounts. I am better able to manage labor and find out about deletions. I can also compare sales to the prior week or year, so it gives me a good idea of how we're doing, and allows us to project sales and manage labor better.

CONS: I think that our overall credit card merchant processing fees are high, and customer service is not always immediately available or able to respond to requests.

PROS: It is super easy to use. Training takes less then a half hour.

CONS: Glitchy. It crashes and has unusual issues.

PROS: Excellent reports functions with easily manipulable variables. Competitive processing fees. Smooth UI

CONS: The app tends to go into something of a "sleep mode" causing it to go into an offline mode which limits functionality and occasionally drops payments.

PROS: Easy to use interface and the seamless ness is wonderful. It keep my management team on the ball at all times!

CONS: Sometimes there are bits of information that don’t make sense, some things get crossed and are hard to understand.

PROS: It’s very user friendly, there is no confusion, it’s like I’ve been using it.

CONS: Maybe lower the price some.

PROS: Easy to use and provides a wealth of info. You will be able to get statistics that will help you build sales and reward your top performers.

CONS: I’m very happy with all of the information and don’t have any issues.

PROS: Quick and Easy to use system. Support is by far the easiest to contact as well at all points in the day.

CONS: I have not found any yet. Bug Fixes and updates come out regularly.

PROS: Ease of use on the back end and easy to use interface. My employees didn't hate it upon launch.

CONS: A more intuitive holding a tab feature. A few easier quick keys. But I think once you get the hang of it, it's really easy to use.

PROS: Very competitive credit card rates! Great tools to see what is going on in our restaurant such as repeat guests, popular menu items, and server rankings.

CONS: Add additional information and functionality to the mobile app.

PROS: The interface is very attractive and user-friendly. The online support articles are very thorough and if questions are not fully answered there, their on call support team is super helpful and follows up to make sure their solutions worked.

CONS: There are a few things that could use work- the system for gathering reports based on times is very wonky with their “day parts”.

PROS: Easy to use system, from the front of the house to back office use

CONS: Customer support is terrible. Have 5 iPads and were told to keep them plugged in with their chargers since they trickle charge. Now all of my iPads are separating from the screens and will not hold a charge and keep going off line. One person informed us that we should keep them plugged in and another said we shouldn’t. They will not take responsibility for the repair. This system has been a nightmare since we’ve had it