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UserTesting Review

UserTesting
Our score: 8.9 User satisfaction: 88%

What is UserTesting?

UserTesting is a user research platform that gives a digital marketer plenty of methods to test how the website and the marketing campaigns are doing. It is created with the help of several useful tools, each with different implications. The data collected through this process is used to formulate marketing ideas which are then used to improve the short-term as well as long-term marketing strategies.  

UserTesting aims to make your website, mobile applications, games and prototypes more user-friendly. It lets you experiment with alternatives and see the response from actual users. You can monitor your users’ activities through videos.  Also, it offers some DIY tools which are easy to use and give results in very short time that you can share with your team.     

UserTesting offers a broad range of services that work united to improve your marketing efforts. It highlights the weak areas, and gives you a chance to perform better in future.

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Overview of UserTesting Benefits

All the features offered by UserTesting attempt to make your marketing channels more effective than ever. It is done using multiple tools, each with a single objective of collecting user insights to enhance conversion rate and increase revenue at the end.

With UserTesting, you can tailor tests and run them on desktop, tablet and mobile devices to check how your audience is responding. It monitors and takes record of responses from real users interacting with your platform. Data collected through these tests help you understand how your audience behaves with your website or applications. UserTesting records and shows results as for example when users are not able to find the cam option, think that the text is small, or cannot read it without his glasses, are unable to run search’ etc. You can develop personal tests and run them yourself or contact the team and they will do it for you. Either way, the results are shared with you in just an hour!

UserTesting helps you make UX improvements, and lets you validate design during the development process. Finding the deficient areas, collecting data and making improvements is a continuous process with this software. Once finished, the process simply repeats itself. As a result of this ongoing improvement process, your website, and mobile applications get better every time you implement changes.      

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Overview of UserTesting Features

  • Desktop Screen Recorder
  • Dashboard Features
  • Video Player
  • Notes, Clips and Highlight reels
  • Tasks
  • Customer Experience Analytics
  • Multiple Choice Questions
  • Rating Scale Questions
  • Written Response Questions

UserTesting Position In Our Categories

Knowing that companies have distinctive business demands, it is logical that they steer clear of paying for an all-in-one, “perfect” software solution. Be that as it may, it is hard to discover such an app even among recognizable software systems. The rational step to do should be to jot down the several critical aspects which merit analysis such as key features, packages, skill capability of staff, business size, etc. The second step is, you must do your research comprehensively. Read some UserTesting review articles and scrutinize the other software options in your shortlist in detail. Such comprehensive research guarantees you circumvent ill-fitting apps and choose the one that provides all the benefits your business requires.

Position of UserTesting in our main categories:

TOP 20

UserTesting is one of the top 20 Conversion Rate Optimization Software products

If you are interested in UserTesting it may also be beneficial to investigate other subcategories of Conversion Rate Optimization Software listed in our database of B2B software reviews.

Companies have different wants and requirements and no software platform can be ideal in such a condition. It is futile to try to find a perfect out-of-the-box software product that meets all your business requirements. The intelligent thing to do would be to customize the system for your special needs, employee skill levels, budget, and other factors. For these reasons, do not hasten and invest in well-publicized leading applications. Though these may be widely used, they may not be the best fit for your specific wants. Do your groundwork, look into each short-listed system in detail, read a few UserTesting Conversion Rate Optimization Software reviews, contact the seller for clarifications, and finally settle for the product that offers what you want.

How Much Does UserTesting Cost?

UserTesting Pricing Plans:

Free Trial

Individual Plan

$49 per session

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What are UserTesting pricing details?

UserTesting Pricing Plans:

Free Trial

Individual Plan

$49 per session

UserTesting offers Individual and Enterprise solutions. Here are the details:

Individual Plan

  • Run up to 15 video sessions per year for $49 each
  • Basic testing capabilities
  • Access to expansive UserTesting panel
  • Access test templates

Enterprise Plan

  • Request a free trial
  • Quantitative metrics
  • Professional services
  • Enhanced video player
  • Advanced testing capabilities
  • Advanced recruiting capabilities
  • Administrative controls

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 2

We realize that when you choose to buy a Conversion Rate Optimization Software it’s important not only to see how professionals score it in their reviews, but also to check if the actual clients and enterprises that use these solutions are indeed happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and UserTesting reviews across a broad array of social media sites. The data is then presented in a simple to digest form revealing how many users had positive and negative experience with UserTesting. With that information at your disposal you will be prepared to make an informed buying choice that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for UserTesting?

UserTesting integrates with the following business systems and applications:

  • Justinmind
  • Lookback
  • Active Directory
  • Ethnic
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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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