xMatters Review
What is xMatters?
xMatters is a cloud-based alerts and communication management platform that enables companies to take actions quickly and effectively during incidents. With the help of this solution, a business process or application can instantly trigger an automatic, two-way communication system, which can be in the form of SMS, email, voice, or text, in the case of an incident or emergency. This way, companies can prevent an incident, or resolve a problem more efficiently by informing the concerned personnel in time.
Thousands of global companies from a wide range of niches use xMatters to run their operations smoothly. They include medical organizations, IT firms, Government authorities, Disaster management authorities, Supply chain companies, and much more.
Show MoreOverview of xMatters Benefits
xMatters is fully optimized for mobiles and tablets. This enables the users to send/get timely alerts if an incident occurs at their place of work. The mobile optimization also helps the managers to do operations such as task assigning and scheduling even if they are not in their offices in front of their computers.
What differentiates xMatters from any other alert system is that the xMatters employs a two-way communication to alert or notify the concerned personnel in case of an emergency. This means that not only the managers get to send alerts to the on-ground staff, but the staff can also send real-time updates about the situation to their managers. Moreover, the automation of alerts and notifications allows the enterprises to get fastest possible alerts in case of an emergency. The automated alerts not only trigger at the time of an emergency but also could be leverage to remind the staff about the upcoming maintenance dates. The sending and receiving of notifications are targeted so that only the concerned personnel are alerted and engages in the case of an incident and not all the employees of the company are sent with unnecessary notifications.
The drag-and-drop designer allows the users to create personalized interaction interface where they can interact with each other to monitor and resolve the incidents.
Overview of xMatters Features
- Alerts and Notifications
- Communication management
- two-way communication
- Email, voice, text, SMS.
- Automation of alerts and notifications
- Incident management
- Scheduling
- Integrations
- News feed
- Customization
- Event management
- manual alerts and notification
- Drag and Drop
- Mobile optimized solution
xMatters Position In Our Categories
Knowing that companies have distinctive business-related wants, it is only rational that they steer clear of buying a one-size-fits-all, ideal system. However, it would be hard to chance on such an app even among recognizable software products. The right thing to undertake should be to tabulate the varied major aspects which necessitate research including major features, budget, technical skill competence of staff, organizational size, etc. Next, you should conduct the product research comprehensively. Go over some xMatters reviews and scrutinize the other applications in your shortlist in detail. Such well-rounded research ascertain you avoid unfit apps and pay for the system that meets all the benefits your business requires.
Position of xMatters in our main categories:
TOP
200
xMatters is one of the top 200 IT Management Software products
If you are considering xMatters it could also be a good idea to investigate other subcategories of IT Management Software listed in our database of B2B software reviews.
Enterprises have diverse needs and requirements and no software application can be ideal in such a scenario. It is futile to try to find an ideal off-the-shelf software product that fulfills all your business requirements. The intelligent thing to do would be to customize the system for your special needs, worker skill levels, budget, and other aspects. For these reasons, do not hasten and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your specific wants. Do your research, look into each short-listed system in detail, read a few xMatters IT Management Software reviews, call the maker for explanations, and finally settle for the application that presents what you require.
How Much Does xMatters Cost?
xMatters Pricing Plans:
Free Trial
IT Management Starter
$16/user/month
IT Management Base
$39/user/month
IT Management Advanced
$59/user/month
Business Continuity Management Starter
$9/user/month
Business Continuity Management Base
$12.48/user/month
Business Continuity Management Advanced
$15.96/user/month
What are xMatters pricing details?
xMatters Pricing Plans:
Free Trial
IT Management Starter
$16/user/month
IT Management Base
$39/user/month
IT Management Advanced
$59/user/month
Business Continuity Management Starter
$9/user/month
Business Continuity Management Base
$12.48/user/month
Business Continuity Management Advanced
$15.96/user/month
Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.
The three different tiers are named Starter, Base, and Pro. Further details are given in below:
IT Management
Starter – $16/user/month
- Unlimited Integrations
- Mobile, SMS, email, voice, and pager communication
- Up to 10 Roles
- 6 Events/Minute
- Manual Alerts
- Support
- Data Sync
- SLA
- Messaging Packages
Base – $39/user/month
- All features of Starter package
- Unlimited Roles
- 15 Events/Minute
- 24/7 support
- Multi-language support
- Bigger messaging packages
Advanced – $59/user/month
- All features of Base package
- 30 events/ minutes
- dedicated support manager
- Communication center
- Biggest messaging
Business Continuity Management
Starter – $9/user/month
- Unlimited users
- Mobile, SMS, email, voice, and pager communication
- Unlimited roles
- 24/7 support
- Groups
- Integrations
- Data Sync
- Multi-Language support
- Success manager
- Manual Alerts
Base – $12.48/user/month
- All features of Starter package
- Messaging app
- Conference calling
- Drag and drop tools
- Subscriptions
Advanced – $15.96/user/month
- All features of Base package
- Dashboards
- Incident management
- Dashboard sharing
- Feeds
User Satisfaction
Positive Social Media Mentions
39
Negative Social Media Mentions
0
We know that when you choose to get a IT Management Software it’s important not only to learn how experts score it in their reviews, but also to check if the real people and enterprises that use it are genuinely satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and xMatters reviews across a broad array of social media sites. The data is then displayed in an easy to understand format revealing how many people had positive and negative experience with xMatters. With that information at your disposal you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for xMatters?
xMatters integrates with the following business systems and applications:
- Zapier
- Sumo Logic
- Loggly
- Zendesk,
- Desk.com
- Splunk Cloud
- OneLogin
- Salesforce Sales Cloud
- ScienceLogic
- AppDynamics
- IBM SmartCloud Engage
- JIRA Software
- Okta Identity Management
- HipChat
- ManageEngine ServiceDesk Plus
- HipChat
- Slack
- Salesforce Service Cloud
- JIRA Service Desk
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