xMatters Review
What is xMatters?
xMatters is a cloud-based alerts and communication management platform that enables companies to take actions quickly and effectively during incidents. With the help of this solution, a business process or application can instantly trigger an automatic, two-way communication system, which can be in the form of SMS, email, voice, or text, in the case of an incident or emergency. This way, companies can prevent an incident, or resolve a problem more efficiently by informing the concerned personnel in time.
Thousands of global companies from a wide range of niches use xMatters to run their operations smoothly. They include medical organizations, IT firms, Government authorities, Disaster management authorities, Supply chain companies, and much more.
Show MoreOverview of xMatters Benefits
xMatters is fully optimized for mobiles and tablets. This enables the users to send/get timely alerts if an incident occurs at their place of work. The mobile optimization also helps the managers to do operations such as task assigning and scheduling even if they are not in their offices in front of their computers.
What differentiates xMatters from any other alert system is that the xMatters employs a two-way communication to alert or notify the concerned personnel in case of an emergency. This means that not only the managers get to send alerts to the on-ground staff, but the staff can also send real-time updates about the situation to their managers. Moreover, the automation of alerts and notifications allows the enterprises to get fastest possible alerts in case of an emergency. The automated alerts not only trigger at the time of an emergency but also could be leverage to remind the staff about the upcoming maintenance dates. The sending and receiving of notifications are targeted so that only the concerned personnel are alerted and engages in the case of an incident and not all the employees of the company are sent with unnecessary notifications.
The drag-and-drop designer allows the users to create personalized interaction interface where they can interact with each other to monitor and resolve the incidents.
Overview of xMatters Features
- Alerts and Notifications
- Communication management
- two-way communication
- Email, voice, text, SMS.
- Automation of alerts and notifications
- Incident management
- Scheduling
- Integrations
- News feed
- Customization
- Event management
- manual alerts and notification
- Drag and Drop
- Mobile optimized solution
xMatters Position In Our Categories
Bearing in mind businesses have unique business-related needs, it is sensible they avoid settling on an all-encompassing, “perfect” software product. At any rate, it is nearly futile to discover such an app even among branded software products. The reasonable step to do can be to set down the numerous main aspects which entail examination including major features, plans, skill capability of staff members, business size, etc. Next, you must do the product research fully. Go over some xMatters evaluations and scrutinize each of the software options in your list more closely. Such all-encompassing product research guarantee you avoid unsuitable applications and pay for the system that meets all the benefits your company requires.
Position of xMatters in our main categories:
TOP
200
xMatters is one of the top 200 IT Management Software products
If you are interested in xMatters it could also be a good idea to examine other subcategories of IT Management Software gathered in our database of SaaS software reviews.
Since each enterprise has particular business wants, it is sensible for them to abstain from looking for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such a system even among widely used software applications. The intelligent thing to do would be to list the various important factors that require consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some xMatters IT Management Software reviews and look into each of the other solutions in your shortlist in detail. Such in-depth research can make sure you discard ill-fitting platforms and choose the app that provides all the features you require for business success.
How Much Does xMatters Cost?
xMatters Pricing Plans:
Free Trial
IT Management Starter
$16/user/month
IT Management Base
$39/user/month
IT Management Advanced
$59/user/month
Business Continuity Management Starter
$9/user/month
Business Continuity Management Base
$12.48/user/month
Business Continuity Management Advanced
$15.96/user/month
What are xMatters pricing details?
xMatters Pricing Plans:
Free Trial
IT Management Starter
$16/user/month
IT Management Base
$39/user/month
IT Management Advanced
$59/user/month
Business Continuity Management Starter
$9/user/month
Business Continuity Management Base
$12.48/user/month
Business Continuity Management Advanced
$15.96/user/month
Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.
The three different tiers are named Starter, Base, and Pro. Further details are given in below:
IT Management
Starter – $16/user/month
- Unlimited Integrations
- Mobile, SMS, email, voice, and pager communication
- Up to 10 Roles
- 6 Events/Minute
- Manual Alerts
- Support
- Data Sync
- SLA
- Messaging Packages
Base – $39/user/month
- All features of Starter package
- Unlimited Roles
- 15 Events/Minute
- 24/7 support
- Multi-language support
- Bigger messaging packages
Advanced – $59/user/month
- All features of Base package
- 30 events/ minutes
- dedicated support manager
- Communication center
- Biggest messaging
Business Continuity Management
Starter – $9/user/month
- Unlimited users
- Mobile, SMS, email, voice, and pager communication
- Unlimited roles
- 24/7 support
- Groups
- Integrations
- Data Sync
- Multi-Language support
- Success manager
- Manual Alerts
Base – $12.48/user/month
- All features of Starter package
- Messaging app
- Conference calling
- Drag and drop tools
- Subscriptions
Advanced – $15.96/user/month
- All features of Base package
- Dashboards
- Incident management
- Dashboard sharing
- Feeds
User Satisfaction
Positive Social Media Mentions
39
Negative Social Media Mentions
0
We are aware that when you choose to purchase a IT Management Software it’s important not only to find out how experts evaluate it in their reviews, but also to discover if the real people and businesses that use it are genuinely happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and xMatters reviews across a broad array of social media sites. The data is then presented in an easy to digest way revealing how many users had positive and negative experience with xMatters. With that information available you will be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for xMatters?
xMatters integrates with the following business systems and applications:
- Zapier
- Sumo Logic
- Loggly
- Zendesk,
- Desk.com
- Splunk Cloud
- OneLogin
- Salesforce Sales Cloud
- ScienceLogic
- AppDynamics
- IBM SmartCloud Engage
- JIRA Software
- Okta Identity Management
- HipChat
- ManageEngine ServiceDesk Plus
- HipChat
- Slack
- Salesforce Service Cloud
- JIRA Service Desk
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