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Zoho Billing Review

Zoho Billing
Our score: 8.4 User satisfaction: 96%

What is Zoho Billing?

Zoho Billing is a cloud-based recurring billing and subscription solution designed to handle every aspect of your subscription-based business. This innovative and simple app helps you address payment failures and chase overdue payments from your clients using the dunning management feature. It also offers businesses and individual subscription providers with multi-currency invoicing, trials, discounts, offline and online payment methods, between other features.

What is great about Zoho Billing is that it is loaded with pre-integrated tools and applications right at the data level to make it compatible with Zoho’s accounting software Zoho Books. Every transaction related to new subscriptions, renewals, customer credits, and refunds will be instantly available in Zoho Books, which saves the user the time and effort it would take to transfer data manually. As this integration involves zero clicks, zero efforts, and zero costs, the user is liberated of all manual entries for any of Zoho’s productivity suite products.

To make matters even better, Zoho Billin also offers users with a vast selection of wide range of apps and integrations to help you streamline their corporate operations. Other features include RESTful APIs, Webhooks, integrated payment methods, and powerful reporting tools, to mention a few. The pricing scheme is very flexible which means that the system is available even for on-budget users, and there is a great and free test package where one can explore features and see whether Zoho is the ideal product for his needs.

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Overview of Zoho Billing Benefits

There are a lot of benefits that can be associated to Zoho Billing, and which distinguish this product from similar billing solutions. To start with, Zoho Billing simplifies the way you handle daily recurring billing tasks by automating majority of the processes. The software automates billing and charging workflows, and then adjusts customer’s prorated amounts to notify them in case there is a credit card issue.

With a simple and intuitive interface, Zoho Billing doesn’t take time to learn, and makes sure even inexperienced users will be able to understand their financial data. This is particularly useful for smaller businesses that have no insight in refund management and subscription metrics, and who will nevertheless bill and invoice like pros.

Handling your customer subscriptions is a breeze! Zoho Billing enables you to perform tons of tasks with just one push of a button. You can apply add-ons and discount coupons, group invoices of multiple subscriptions and issue refunds painlessly. The system also takes care of the upgrades, downgrades, refunds, and even one time transactions while you channel your attention and efforts to other pressing matters. For all of this time, the user preserves full control over finances and transactions, and monitors how money are moving in and out of the company.

But that’s not all there is to Zoho Billing’s analytic power! The system provides you with a clear picture of your business health through instant and real time insights into your business’ performance. With Zoho Billing in hand, you will follow actively your number of signups, number of activations, number of active customers, payment failures or churn rates. Everything is neatly sorted by people and dates, which means there will be little interference required when generating reports.

With subscriptions metrics displayed in very comprehensible charts, understanding your businesses is simply not a pain at all. In fact, you can easily derive insights and make smart business decisions on the fly.

What Zoho users will appreciate is that Subscriptions is seamlessly integrated with Zoho’s online accounting software Zoho Books. That means it is easy for you to capture all the transactions related to customer subscriptions as well as understand the finance aspect of things. The system is also integrated with a number of the most widely used payment gateways in the world. You can simply pick your preferred payment gateway, set it up in under a minute, and accept online payments in no time. To protect you customers, you can effortlessly embed Zoho’s PCI compliant hosted pages to securely collect customer’s card information.

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Overview of Zoho Billing Features

  • Recurring Billing
  • Subscription Management
  • Subscription Metrics
  • Subscription Finance
  • Payment Gateways
  • Integrations
  • Powerful APIs
  • Events and Webhooks
  • Hosted Pages
  • Dunning Management

Zoho Billing Position In Our Categories

Since businesses have particular business-related requirements, it is rational that they steer clear of going for an all-in-one, ideal solution. Still, it is nearly futile to come across such application even among recognizable software solutions. The correct step to do would be to take note of the various significant factors that entail examination like crucial features, costing, skill levels of the employees, company size, etc. The second step is, you must double down on the research thoroughly. Browse through some Zoho Billing analyses and explore each of the applications in your list more closely. Such all-encompassing product investigation ensure you avoid unsuitable apps and subscribe to the system that delivers all the features your company requires.

Position of Zoho Billing in our main categories:

Each company has different needs and needs an application that can be personalized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no software can offer perfect functionality off-the-shelf. When you look for a software product, first be sure what you want it for. Read some Zoho Billing Billing and Invoicing Software reviews and ask yourself do you want basic features or do you require complex features? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to aid your search. There are lots of factors that you need to consider and these include your finances, specific business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that offers all that you require to boost your company competence and productivity.

How Much Does Zoho Billing Cost?

Zoho Billing Pricing Plans:

Free Trial

Standard

$20/organization/month

Professional

$50/organization/month

Premium

$100/organization/month

Elite

$300/organization/month

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What are Zoho Billing pricing details?

Zoho Billing Pricing Plans:

Free Trial

Standard

$20/organization/month

Professional

$50/organization/month

Premium

$100/organization/month

Elite

$300/organization/month

Zoho Billing has four pricing options. A 14-day free trial is also available. Check the plans below.

Standard – $20/organization/month or $15/organization/month if billed annually

  • 100 customers
  • 3 users
  • Invoices, Quotes, Retainer Invoices
  • Credit Notes & Sales Receipts
  • Digital Signature
  • Multilingual Transactions
  • Project & Expense Billing
  • Record Offline & Online Payments
  • Manual Payment Reminders & Automatic Payment Retries
  • Time & Expense Tracking
  • Projects Budgeting & Profitability
  • Customer Portal
  • Sales & Receivables Reports
  • Projects & Timesheets
  • Payments Received & Recurring Invoices Reports
  • Custom Fields & Views
  • Portal Rebranding
  • 2 Plugins
  • 1 Workflow
  • 1000 API Calls Per Day
  • 500 Webhook Triggers Per Day

Professional – $50/organization/month or $39/organization/month if billed annually

  • 500 customers
  • 3 users
  • All features of the Standard plan
  • Subscriptions, Price Lists, Coupon Management
  • Multi-currency Support & Transaction Approvals
  • Pricing Models, Anniversary & Calendar Billing
  • Hosted Payment Pages & Requested Payment Method
  • User & Customer Approval for Time Sheets
  • Pause/Resume/Cancel Subscriptions & End-of-Term Updates
  • 10 Custom Reports & 10 Scheduled Reports
  • 5 Plugins
  • Custom Domain
  • 10 Workflow
  • 2000 API Calls Per Day
  • 1000 Webhook Triggers Per Day
  • 500 Email Alerts Per Day

Premium – $100/organization/month or $79/organization/month if billed annually

  • 1,000 customers
  • 3 users
  • All features of the Professional plan
  • Consolidated & Metered Billing
  • Manual Payment Dunning & Abandoned Cart Tracking
  • Trial Management, Prorated Upgrade/Downgrade, Scheduled Pause & Resume
  • Subscription Metrics, Reporting Tags, Daily Scheduled Reports
  • Web Tabs & Auto Exchange Rate Feeds
  • 25 Custom Reports & 25 Scheduled Reports
  • 10 Plugins
  • Custom Domain
  • 200 Workflows
  • 5,000 API Calls Per Day
  • 2,500 Webhook Triggers Per Day
  • 1,000 Email Alerts Per Day
  • 1,000 Executions Per Day of Custom Functions
  • 10 Custom Modules & 10 Widgets

Elite – $300/organization/month or $239/organization/month if billed annually

  • 3,000 customers
  • 3 users
  • All features of the Premium plan
  • Unbilled Charges & Advance Billing
  • Scheduled Updates & Cancellations
  • Cohort Analysis, Report Builders, Revenue Recognition
  • 100 Custom Reports & 100 Scheduled Reports
  • 20 Plugins
  • Portal SSO – SAML
  • Custom Domain
  • 200 Workflows
  • 10,000 API Calls Per Day
  • 5,000 Webhook Triggers Per Day
  • 2,500 Email Alerts Per Day
  • 2,500 Executions Per Day of Custom Functions

User Satisfaction

Positive Social Media Mentions 128
Negative Social Media Mentions 5

We realize that when you decide to get a Billing and Invoicing Software it’s vital not only to see how professionals score it in their reviews, but also to find out whether the actual clients and enterprises that bought these solutions are indeed happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Zoho Billing reviews across a vast range of social media sites. The information is then featured in an easy to understand form indicating how many customers had positive and negative experience with Zoho Billing. With that information at your disposal you should be prepared to make an informed purchasing choice that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Zoho Billing?

Zoho Billing integrates with the following business systems and applications:

  • Authorize.net
  • PayPal
  • Stripe
  • Wepay
  • 2CheckOut
  • WorldPay
  • Forte
  • Razorpay
  • ICICI Bank eazypay
  • Zoho Books
  • Zoho Creator
  • Zoho CRM
  • Zoho Cliq
  • Zoho Mail
  • Zapier
  • Slack
  • Google Analytics
  • WordPress
  • Zendesk
  • G Suite/Gmail
  • Office 365/Outlook
  • Zoho Analytics

Zoho Billing User Reviews

Zoho Billing average rating:

Average score
5/5 (7 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

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The most favorable review

Melissa

PROS: Zoho Subscriptions is simple, easy to use and it provides great integration with PayPal and other transactional services. The support team is great and they are highly responsive.

CONS: If you are using this product you need to use other Zoho products like Zoho CRM, Zoho Books, Inventory and others.

Reviewed 4 years ago

Read full review >

The least favorable review

Delia

PROS: I was searching for a tool that is simple to use and Zoho is right choice for my daily work tasks. It has nice-looking design. The product is intuirive and straight forward and it offers great set of features and integrations. The support team is always open to help and to assist you.

CONS: It can be complicated to figure out how it really works but it’s no big deal.

Reviewed 4 years ago

Read full review >

More reviews from 7 actual users:

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  • Most negative

Great tool for managing payments

Read full review >
Melissa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.10.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Zoho Subscriptions is simple, easy to use and it provides great integration with PayPal and other transactional services. The support team is great and they are highly responsive.

CONS: If you are using this product you need to use other Zoho products like Zoho CRM, Zoho Books, Inventory and others.

What do you think about this review?

Great Poor

Great solution for managing recurring billing

Read full review >
Delia
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.08.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I was searching for a tool that is simple to use and Zoho is right choice for my daily work tasks. It has nice-looking design. The product is intuirive and straight forward and it offers great set of features and integrations. The support team is always open to help and to assist you.

CONS: It can be complicated to figure out how it really works but it’s no big deal.

What do you think about this review?

Great Poor
Show More User Reviews (7)

Zoho Subscriptions is great product that meets all our needs

Read full review >
Jeannette
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.04.2021 Company Size: 1-10 Employees Industry: Professional Training & Coaching

PROS: Zoho Subscriptions offers robust integration with PayPal and other payment services. It handles billing for recurring subscriptions and we don’t have to remember bulls every month. We can auto-credit card billing or we can even send and invoice. The system is easy to use and adoptable it works perfectly with Zoho CRM and Zoho Books.

CONS: It takes some time in order to learn how it functions.

What do you think about this review?

Great Poor

Highly suitable solution for small size businesses

Read full review >
Alison
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.02.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I like how simple this product is. It provides lots of integrations and it doesn’t require special skills in order to run the program. Additionally, it sends you email notifications and reminders for the billing cycle. It is really simple and efficient tool for small size businesses.

CONS: I wish they could include an open API and Stripe ACH integrations. But for low price it provides you with great features and benefits.

What do you think about this review?

Great Poor

Perfect method for managing payments

Read full review >
Brooke
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Individual & Family Services

PROS: In the past we had lots of troubles when it came to payments but thankfully Zoho Subscriptions helps us to resolve every issue we had in the past. It is extremely simple and straightforward to use. Once you set it up everything runs perfectly.

CONS: I cannot really say that I have dislikes about this product, everything runs perfectly.

What do you think about this review?

Great Poor

Affordable and simple solution for billing processes

Read full review >
Eloise
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.03.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: What I like most about Zoho is its integration with other Zoho products like Zoho CRM and Zoho Books. We use this product for renting out storage and parking spaces and we found this tool highly useful for our business because it offers lots of functionalities.

CONS: I’d like to see more customization options and metrics.

What do you think about this review?

Great Poor

Great and affordable tool for managing subscriptions

Read full review >
Lynn
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.01.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: Zoho Subscriptions is fully-featured API with great support team and wonderful set of features and integrations. The price is affordable. Its API is customizable which means I can build it the way I need. The good thing is that we can manage every aspect of our product’s services.

CONS: It would be great if the team behind this product could make it even more flexible.

What do you think about this review?

Great Poor
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Zoho Billing user reviews

Great tool for managing payments

Read full review >
Melissa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.10.2021 Company Size: More than 100 Employees Industry: Telecommunications

Great solution for managing recurring billing

Read full review >
Delia
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.08.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

Zoho Subscriptions is great product that meets all our needs

Read full review >
Jeannette
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.04.2021 Company Size: 1-10 Employees Industry: Professional Training & Coaching

Highly suitable solution for small size businesses

Read full review >
Alison
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.02.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

Perfect method for managing payments

Read full review >
Brooke
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Individual & Family Services
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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