Memset is founded by one of the few female technology entrepreneurs in the UK, Kate Craig-Wood. Together with her brother, Kate started Memset in 2002 with just £3,000 in a room above her mum’s garage. Today, Memset is one of the leading cloud hosting providers in the UK, delivering high quality hosting solutions to some of the biggest organizations and businesses in the UK including Debenhams and Hilton Hotels. Memset was also named the UK’s best web host by PCPro Magazine for the sixth consecutive year in 2011, further establishing Memset’s reputation as a reliable hosting solution in today’s market.
Memset guarantees that their networks, sites, and other services are up and available 99.95% of the time in a given year. T0 ensure the deliverability of their services, Memset implements triple redundant uplinks via physically diverse cables into the UK backbone for optimum performance and connectivity.
VPS Hosting Plans:
Dedicated server plans:
Memset offers its own control panel which is described as user-friendly even for beginners and loaded with excellent features. On top of that, users can configure other control panel options such as cPanel and WHM (Web Hosting Manager) with Memset Miniserver plans.
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Cons
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Platform
Scripting & Languages
Control Panel
Easy Installs
Server Location
Databases
Support
Memset provides a free UK support number of their clients plus an email support that is constantly monitored by their staff during standard UK working house. They also offer a live chat support for sales-related inquiries. Their most impressive offering is their emergency support, which users can access outside working hours. Other support channels include a ticketing system and technical documentation.
Have gone down hill in recent years
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
VPS Hosting Plans:
Dedicated server plans:
Memset offers Magento hosting packages that come with tools and features dedicated for eCommerce. These functionalities include SSL certificates, cPanel management, scalable solutions, and more.
Memset accepts payments via a credit/debit card, cheque, and bank transfer.
Memset guarantees that their networks, sites, and other services are up and available 99.95% of the time in a given year. The company will provide credit 1 day's worth of rental in the event that the total downtime in one month exceeds 22 minutes (0.05% of a month), and an additional day for each additional 30 minutes of downtime.
WordPress can be configured into Memset accounts.
Memset has placed server security among its top priorities. To deliver reliable security for their clients, Memset has developed in-house security packages Port Patrol™, Packet Patrol™ and Perimeter Patrol™, designed for monitoring, firewalling and security scanning purposes. Data centers based in UK are also installed with excellent physical security systems, which include biometric authentication for access control, strict screening and managed authorization of visitors, 24x7 CCTV coverage, and defense systems for vehicular and pedestrian threats among others.
Memset offers up to 4,000GB of bandwidth.
While there is no mention whether Memset comes with a free site builder or not, reviews indicate that setup could take anywhere between 20 minutes to three days from the time payment is made. Ease of use after setup is described as easy and straightforward.
Memset does not offer free domains. However, they provide free hosting services for sites that are registered as charities.
Yes. Memset supports Linux and Windows hosting.
Memset offers its own control panel which is described as user-friendly even for beginners and loaded with excellent features. On top of that, users can configure other control panel options such as cPanel and WHM (Web Hosting Manager) with Memset Miniserver plans.
Memset average rating:
Overall impression
Customer Support
Value for Money
Ease of Use
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Have gone down hill in recent years
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Between 2012-2017 they were excellent! Downhill from there :-(
CONS: I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed. Over the last two years the downtime increased and customer service quality dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues. The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward. Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down! When I questioned them on this, they said: "Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected." So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward. Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it. Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too. I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
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