Ameyo Review
What is Ameyo?
Ameyo is a tailor-made business software packagewhose capabilities can be used to improve the productivity of contact centers and enterprises. The platform’s key features such as quality monitoring and CRM, reporting, supervision, voice logger, CTI, outbound dialer, IVR designer, IVR, IP-PBX and ACD provide end-to-end communication capabilities for organizations. Ameyo facilitates interactions between companies and their customers, vendors, partners and remote offices.
Show MoreOverview of Ameyo Benefits
Ameyo offers Customer Interaction Management technology for companies to enable them to reach out to potential customers, connect with them, complete their order, manage their complaints as well as deliveries and provide feedback through an integrated interface. Ameyo allows organizations to be proactive to their customers as compared to the reactive or passive technologies of the past without the need to replace the existing infrastructure.
Ameyo allows a business to integrate its existing workflows and applications into a contact center solution which has been a challenge for organizations that had to modify their internal processes in order to co-exist with standalone solutions.
Show MoreOverview of Ameyo Features
- Third party integrations
- ACD system
- Advanced scripting
- Agent call back
- Agent supervision
- Automatic triggers and alerts
- Call conferencing
- Computer telephony integration (CTI)
- CRM system
- Customizable wallboard
- IVR system
- Live agent reassignment
- Predictive dialer
- Productivity reports
- Quality monitoring
- Real-time and historical reports
- Routing and prioritization
- Voice logger
- Voice recording
What Problems Will Ameyo Solve?
Inbound Customer Support: A stock market trader receives an average of 10 calls in an hour from his clients who have invested between $500 to $50,000 in the stock market. He is able to handle them easily in his day-to-day interactions. Suddenly, there is a market spike and the stock market drops 200 points in one hour. All of his clients call him at the same time and call volume increases to 100 per hour. If he is talking to a person who has invested $500 in the market, he will miss the call from a person who has invested $50,000 in the market.
Ameyo allows the stock trader to manage his call volume and ensure he never misses a call. He will get a popup whenever a high value client calls, so he can either dispose his current call or direct it to another team member.
Features: Ameyo Affluent Relationship Manager, Intelligent Routing
Outbound Customer Outreach: A telemarketer manually calls 50 prospects in a day, his productivity is hindered by cancelled calls and reaching voicemails.
Ameyo allows the telemarketer to implement an efficient auto dialer with predictive dialing capabilities. The dialer automatically calls 1000 numbers in a day with answering machine detection, and only connects live human voice to the agent thereby increasing his prospect outreach.
Feature: Ameyo Proactive Outbound
Omnichannel Customer Support: A helpdesk rep is only able to service calls made to the company support phone number and he manually keeps a record of all calls. He has no idea what his customers are talking about his company in social media and he constantly loses records of customers and has to ask them their previous history every time.
Ameyo offers multichannel support helpdesk that allows him to see the path taken by customers (pages viewed) to reach him. He is also able to monitor social media interactions and on a single screen can service calls, email, live chat and social media. He can assign tickets to customer requests and proactively service customers.
Features: Ameyo Omnichannel Contact Center, Ameyo CRM Lite, Ameyo Helpdesk
Ameyo Position In Our Categories
Knowing that businesses have distinctive business-related wants, it is prudent that they abstain from selecting an all-in-one, “perfect” system. However, it would be futile to stumble on such an app even among branded software solutions. The logical thing to do can be to tabulate the different chief factors which entail examination such as major features, plans, skill competence of the users, business size, etc. Thereafter, you should conduct your product research comprehensively. Have a look at some of these Ameyo evaluations and check out the other software options in your list in detail. Such detailed research ascertains you steer clear of poorly fit apps and subscribe to the system that meets all the function your business requires.
Position of Ameyo in our main categories:
TOP
200
Ameyo is one of the top 200 Customer Support Software products
Every enterprise has different wants and needs a software that can be customized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no platform can proffer perfect functionality out-of-the-box. When you try to find a software product, first be sure what you require it for. Read some Ameyo Customer Support Software reviews and ask yourself do you need basic tools or do you need sophisticated features? Are there any industry-specific functionalities that you are seeking? Obtain the answers to these questions to assist your search. There are plenty of aspects that you need to mull over and these include your finances, particular business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally select the system that provides all that you require to improve your firm competence and productivity.
How Much Does Ameyo Cost?
Ameyo Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Ameyo pricing details?
Ameyo Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.
User Satisfaction
Positive Social Media Mentions
26
Negative Social Media Mentions
1
We know that when you make a decision to buy a Customer Support Software it’s crucial not only to learn how professionals evaluate it in their reviews, but also to find out whether the real people and businesses that bought these solutions are indeed content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Ameyo reviews across a vast array of social media sites. The information is then featured in an easy to digest form revealing how many people had positive and negative experience with Ameyo. With that information available you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Ameyo?
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, SugarCRM, Freshdesk, Microsoft Dynamics, Zendesk and ZOHO.
Ameyo User Reviews
Ameyo average rating:
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Highly disappointed & DON’T RECOMMEND
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 03.05.2021
Company Size: N/A
Industry: N/A
PROS: Except for overcommitment by the Sales team, nothing.
CONS: 1. Highly unstable Solution 2. Poor Support System 3. No coordination/tie-up with Telco provider 4. No Backup system in place
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Ameyo user reviews
Highly disappointed & DON’T RECOMMEND
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 03.05.2021
Company Size: N/A
Industry: N/A
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