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Sugester Review

Sugester
Our score: 7.0 User satisfaction: 100%

What is Sugester?

Sugester is an efficient helpdesk management software that can be leveraged by customer support and ticket management teams so they can communicate and interact with their prospects and customers better, promote and offer assistance for their products effectively, and accelerate business growth.

While Sugester functions primarily as a helpdesk management tool, it also provides components for essential customer communication and engagement, team collaboration, and even product management needs of many businesses.

Sugester comes with a customer relationship management system that enables users to gather all important information about their customers including their interactions and engagements with the company. The CRM system then instantly produces profiles out of the information they collected, enabling them to identify, understand, and serve their customers better.

Sugester also makes it possible for users to incorporate a live chat functionality into their own website. Because of this, their customer support or service staff can instantly respond to inquiries raised by prospects or customers who are visiting their website. Prospects or customers no longer have to make phone calls or send emails which can consume much of their time.

Last but not least, the helpdesk management software allows the setting up of a VoIP or Voice-over-IP telephony system, permitting team members to conduct chats, send emails, and make phone calls all in a single tool. For reporting, evaluation, and training purposes, Sugester also keeps detailed call logs where users can keep track of the details of every phone conversations made using its VoIP system.

Overview of Sugester Benefits

Centralize Communications

Sugester has a feature that consolidates all communications in a single inbox. Whether customers are reaching out to users through phone calls, emails, chats, or tickets, all interactions and messages are accessible from a central place. Because of this, team members won’t miss any important messages coming from customers. They can even pinpoint easily which specific interactions they need to prioritize.

Database of Information and Contents

Sugester allows users to build a database of information and contents. Details and contents about the products they are offering can be stored in this database, and they can make them all available to their customers online. Team members can also save the responses they previously delivered to customers in the database.

CRM Features

Customer profiling can be easily done using Sugester because CRM features are included in the software. The software organizes and consolidates all information about their customers in a central area. This makes it easy for them to track how customers are interacting with them regardless of the channels of communications they are using.

Quickly Delegate Tasks

Teams that are offering assistance to customers can perform well if they are being supervised and managed in an orderly manner. This is the reason why Sugester provides built-in task management capabilities. One of these capabilities is the ability to quickly delegate tasks to specific team members as well as make task reassignments in case the original team members to whom those tasks are assigned won’t be able to perform as expected.

Prioritize Tasks

As part of its task management capabilities, Sugester permits users to prioritize tasks. Here, they will be able to assign color codes to tasks based on how urgent or important they are. They can prepare their own to-do lists and change the arrangement of tasks provided in these lists in such a way that those important ones appear at the top.

Monitor Tasks

Sugester, moreover, is equipped with a board where users can view the schedules of the tasks they have assigned to their team members. This makes it simple for them to monitor which tasks were already completed and which ones are still pending. This way, they will be able to ensure that team members are aware of the deadlines they need to meet and able to accomplish their assigned tasks on time.

Integrate Live Chat into Your Own Website

With Sugester, users no longer have to push their customers into time-consuming communications. It has a live chat functionality on their own website. As a result, customer support or ticket management team members will be able to respond to inquiries raised by prospects or customers on the spot. This feature is, likewise, convenient for team members themselves, as it gives them a way to perform other tasks while they are engaging in chat conversations.

Website Forum and Online Community

Sugester allows users to incorporate feedback functionality into their own website through code embed. With this functionality, customers can add comments and feedback related to the company’s products or services. Users, furthermore, is given the freedom to do anything they want with the feedback left by customers, such as adding them to their own knowledge base or deleting them in case they are unfriendly, harsh, or inappropriate.

Overview of Sugester Features

  • Single Inbox
  • Self-Service Support
  • Integrations
  • Live Chat
  • Help Desk System
  • Contents & Gamification

Sugester Position In Our Categories

Because businesses have distinct business requirements, it is wise that they steer clear of picking an all-in-one, “perfect” software. However, it would be almost impossible to try to stumble on such an app even among recognizable software products. The correct thing to do can be to set down the various main aspects which necessitate deliberation like major features, plans, skill aptitude of staff members, company size, etc. After which, you should do your research fully. Browse over these Sugester reviews and explore the other software programs in your shortlist more closely. Such well-rounded product investigation ascertains you keep away from ill-fitting apps and select the system which has all the function your company requires to realize efficiency.

Position of Sugester in our main categories:

TOP 500

Sugester is one of the top 500 Customer Support Software products

Sugester is also listed in the following subcategories:

Every enterprise has different requirements and requires a software that can be customized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no platform can provide perfect functionality out-of-the-box. When you try to find a software product, first be sure what you want it for. Read some Sugester Customer Support Software reviews and ask yourself do you want basic functionality or do you need complex functionality? Are there any industry-specific features that you are searching for? Get the answers to these queries to assist your search. There are lots of factors that you need to reflect on and these include your budget, particular business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the platform that offers all that you want to boost your company effectiveness and productivity.

How Much Does Sugester Cost?

Sugester Pricing Plans:

Free Trial

Free

$0

Pro

$9/agent/month

Max

$19/agent/month

Enterprise

$39/agent/month

Sugester offers SMB and enterprise pricing options. Take a look at each plan’s overview below:

Free – $0

  • 3 users
  • 100 emails per month

Pro – $9/agent/month

  • 5 users
  • 1,000 email send limits per agent per month
  • 1,000 clients or email lists
  • 10 email boxes
  • 30 projects
  • 1 live chat
  • 5GB per agent
  • 10,000 tasks per month
  • 5,000 live chat conversations

Max – $19/agent/month

  • Unlimited users
  • 5,000 email send limits per agent per month
  • 20,000 clients or email lists
  • 30 email boxes
  • Unlimited projects
  • 5 live chat
  • 10GB per agent
  • 30,000 tasks per month
  • 10,000 live chat conversations

Enterprise – $39/agent/month

  • Unlimited users
  • 10,000 email send limits per agent per month
  • 100,000 clients or email lists
  • Unlimited email boxes
  • Unlimited projects
  • Unlimited live chat
  • 30GB per agent
  • Unlimited tasks per month
  • Unlimited live chat conversations

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sugester reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sugester. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • French
  • Polish

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Sugester pricing details?

Sugester Pricing Plans:

Free Trial

Free

$0

Pro

$9/agent/month

Max

$19/agent/month

Enterprise

$39/agent/month

Sugester offers SMB and enterprise pricing options. Take a look at each plan’s overview below:

Free – $0

  • 3 users
  • 100 emails per month

Pro – $9/agent/month

  • 5 users
  • 1,000 email send limits per agent per month
  • 1,000 clients or email lists
  • 10 email boxes
  • 30 projects
  • 1 live chat
  • 5GB per agent
  • 10,000 tasks per month
  • 5,000 live chat conversations

Max – $19/agent/month

  • Unlimited users
  • 5,000 email send limits per agent per month
  • 20,000 clients or email lists
  • 30 email boxes
  • Unlimited projects
  • 5 live chat
  • 10GB per agent
  • 30,000 tasks per month
  • 10,000 live chat conversations

Enterprise – $39/agent/month

  • Unlimited users
  • 10,000 email send limits per agent per month
  • 100,000 clients or email lists
  • Unlimited email boxes
  • Unlimited projects
  • Unlimited live chat
  • 30GB per agent
  • Unlimited tasks per month
  • Unlimited live chat conversations

What integrations are available for Sugester?

Sugester supports integration with the following eCommerce platforms, email systems and services, VoIP tools, and business applications:

  • Volusion
  • Shopify
  • WooCommerce
  • IAIShop (IdoSellShop)
  • Prestashop
  • BigCommerce
  • SendGrid
  • Gmail
  • Mailgun
  • EmailLabs.pl
  • Plivo
  • TeleCube.pl
  • eBay
  • WordPress
  • Facturownia.pl
  • GitHub
  • Dropbox
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Reviewed By Jenny Chang
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