UseResponse REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.8

What is UseResponse?

UseResponse is an integrated support suite that combines core functionalities of a help center, communications platform, social CRM, and customer support into a single, unified package. The system allows companies and organizations to collect ideas and organize online documentation on top of delivering customer support.

UseResponse enables companies to provide support via multiple channels, including self-service communities, knowledge bases, social networks, emails, live chat, and widgets. To help streamline and automate core processes, UseResponse comes with a Restful API functionality to simplify the data collection and importing among others.

The system is built with the focus on delivering quick and accurate support to clients. That said, UseResponse also helps reduce workload on support representatives with its knowledge base functionality. UseResponse works effectively and smoothly on any device and operating system, making it a must have support application for agents on the go.

Overview of UseResponse Benefits

UseResponse changes the way businesses provide support their users and customers, thanks to its customer-centric approach. With UseResponse, companies and organizations get to know their customers more via feedback. The system allows users to gather customer opinions on products and services, providing them deep insight on how to give them support the most effective and efficient way.

Traditional support tools and channels, such as phone, email, chat and forum do not provide companies with a trove of information that they can use to really give a positive customer support experience. UseResponse empowers their customers to become active by organizing customer communities and encouraging them to give feedback and thoughts on products and services.

Customers can give insight to companies by submitting ideas, suggestions, and questions as well as problems and solutions. Basing on customer feedback, companies can easily determine better ways to improve their products and services and roll out with better versions on a regular basis.

The best thing about UseResponse is that it works well for any type of business or community. Whether you are in the retail industry or provide professional services, UserResponse is a perfect tool to hear what your customers have to say so that you can grow your business exponentially.

Overview of UseResponse Features

  • Self-Service Communities
  • Social Networks
  • Email Requests
  • Widgets
  • Live Chat
  • Restful API
  • Private Requests
  • Announcements
  • Topics Moderation
  • Assignments for Agents
  • Files and Attachments
  • Polls
  • Customized Reports and Analytics
  • Canned Responses
  • User Cards
  • Custom Fields and Properties
  • Agents Dashboards

UseResponse Position In Our Categories

Position of UseResponse in our main categories:

100

UseResponse is one of the top 100 Customer Support Software products

50

UseResponse is one of the top 50 Help Desk Software products

100

UseResponse is one of the top 100
Customer Support Software products

50

UseResponse is one of the top 50
Help Desk Software products


UseResponse is also listed in the following subcategories:

Category:Position:
Help Desk & Ticketing Software#14

Organizations have different needs and requirements and no software solution can be ideal in such a situation. It is pointless to try to find an ideal off-the-shelf software app that fulfills all your business needs. The wise thing to do would be to modify the solution for your specific wants, staff member skill levels, budget, and other factors. For these reasons, do not rush and invest in well-publicized leading systems. Though these may be widely used, they may not be the best fit for your specific wants. Do your homework, look into each short-listed system in detail, call the maker for clarifications, and finally select the product that presents what you require.

How Much Does UseResponse Cost?

UseResponse Pricing Plans For Enterpises & Small Business:

UseResponse offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Cloud – $10/agent/month

  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
  • Unlimited FAQs

Self-Hosted – $699 One-time purchase

  • Feedback
  • Announcements
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about UseResponse across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UseResponse. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

4

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • Japan
  • Spain
  • France
  • Russia
Pricing Model
  • Monthly payment
  • One-time payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are UseResponse pricing details?

UseResponse Pricing Plans:

UseResponse offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Cloud – $10/agent/month

  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
  • Unlimited FAQs

Self-Hosted – $699 One-time purchase

  • Feedback
  • Announcements
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles

What integrations are available for UseResponse?

UseResponse integrates with the following business systems and applications:

  • G Suite
  • Facebook
  • Twitter

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