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UseResponse Review
What is UseResponse?
UseResponse is a customer support software that helps support teams of companies and businesses make their customers happy. It combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. This enables users to perform better, deliver fast and effective customer service, and increase customer satisfaction.
UseResponse allows users to efficiently and flexibly gather feedback from customers. They can set up a public portal where customers can ask questions, request product features, report issues, and share their own ideas related to the company’s products and services. The software is built with a help desk tool that permits users to create custom workflows and queues for handling tickets and requests.
The software also gives the ability to create and organize a knowledge base where customers can easily access all the online resources they need such as product manuals, help pages and articles, and FAQs. Last but not least, it provides a customizable widget that can be embedded on a website so support agents can interact with customers and prospects in real-time.
Show MoreOverview of UseResponse Benefits
Customer Feedback Management
UseResponse is built with a tool that permits users to collect, organize, and handle feedback from customers in an efficient and flexible manner. This tool lets them create a public portal that makes it easy for their customers to ask inquiries, report issues, request product features, and give their own opinion about the company’s products and services.
After collecting feedback from customers, users then collaborate with their colleagues to discuss the questions, issues, and requests raised by customers. They can collaborate through Kanban boards and create workflows with custom statutes and fields for managing issues and requests. They can also build roadmaps to guide stakeholders on how product or service-related concerns should be handled and what steps need to be done.
Help Desk Ticketing System
UseResponse comes with a help desk ticketing system that aids support agents in handling tickets and requests. The system organizes incoming requests from different channels in one inbox and enables users to break the requests into smaller tasks. Moreover, it allows them to create queues that can be personalized for each support agent. Support agents can also send canned responses and targeted messages based on customer behavior and receive push notifications on their mobile devices.
Knowledge Base Management
Another tool included in UseResponse is a knowledge base management software designed to reduce the workload of support teams. With this tool, users can build and organize all the documentation their customers need which includes product and service manuals, help pages and articles, and FAQs. Customers can access these online resources from the company’s website and mobile applications or a branded community portal. In addition, the tool uses Artificial Intelligence to analyze and profile customers, permitting users to show the right help articles and content to the right people.
Real-Time Customer Engagement
UseResponse integrates with various messaging applications like FB messenger, WhatsApp, Skype, Viber, and Telegram. This allows support agents to interact with customers in real-time through different channels. Users can also embed a live chat widget on their own website. They can customize this widget like adding agent avatars and changing its colors and styles.
Show MoreOverview of UseResponse Features
- Customer Feedback
- Roadmaps
- Custom Workflows
- Help Desk System
- Task Management
- Smart Automation
- Knowledge Base
- Targeted Content
- Omnichannel Support
- Live Chat Widget
Awards & Quality Certificates
UseResponse Position In Our Categories
Knowing that businesses have distinct business-related needs, it is only prudent they steer clear of picking an all-encompassing, ”best” system. Regardless, it would be almost impossible to come across such a software solution even among recognizable software solutions. The best thing to do should be to shortlist the various key aspects that necessitate analysis including critical features, price plans, skill aptitude of staff, company size, etc. Thereafter, you must perform the product research systematically. Browse through some UseResponse evaluations and check out each of the solutions in your list more closely. Such detailed product investigation ensure you stay away from mismatched applications and select the one which provides all the benefits your business requires.
Position of UseResponse in our main categories:
TOP
50
UseResponse is one of the top 50 Customer Support Software products
TOP
50
UseResponse is one of the 50 Help Desk Software products
If you are considering UseResponse it might also be sensible to analyze other subcategories of Customer Support Software listed in our base of B2B software reviews.
Since each company has specific business requirements, it is prudent for them to refrain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be futile to try to find such an app even among widely used software applications. The intelligent thing to do would be to jot down the various essential elements that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some UseResponse Customer Support Software reviews and look into each of the other systems in your shortlist in detail. Such exhaustive research can make sure you reject ill-fitting systems and choose the solution that offers all the elements you need for business success.
How Much Does UseResponse Cost?
UseResponse Pricing Plans:
Free Trial
Basic Cloud
$49/2 support agents/month
Enterprise Cloud
$149/2 support agents/month
Enterprise On-Premise
$4,800/support agents/year
What are UseResponse pricing details?
UseResponse Pricing Plans:
Free Trial
Basic Cloud
$49/2 support agents/month
Enterprise Cloud
$149/2 support agents/month
Enterprise On-Premise
$4,800/support agents/year
UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite.
Here are the details of each plan:
Basic Cloud – $49/2 support agents/month or $490/2 support agents/year
- 1 Help Center
- Unlimited Users, Requests
- 10,000 Daily API Requests
- Feedback System
- Help Desk + Live Chat
- Knowledge Base Software
- Basic SSO
Enterprise Cloud – $149/2 support agents/month or $1,490/2 support agents/year
- Unlimited Centers
- Unlimited Users, Requests
- Unlimited Daily API Requests
- All Basic Cloud Features Plus:
- Multilingual Portals
- SLA Management
- Business Hours
- Extended Analytics
Enterprise On-Premise – $4,800/support agents/year
- Installed on your Server
- Custom Add-ons
- 100% Open Code
- Premium Support
- Updates
User Satisfaction
Positive Social Media Mentions
35
Negative Social Media Mentions
0
We know that when you decide to buy a Customer Support Software it’s important not only to find out how professionals rank it in their reviews, but also to find out if the actual people and enterprises that bought it are actually happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UseResponse reviews across a broad array of social media sites. The data is then displayed in an easy to understand format indicating how many people had positive and negative experience with UseResponse. With that information available you should be equipped to make an informed business choice that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Chinese
- German
- Spanish
- French
- Russian
- Italian
- Dutch
Pricing Model
- Monthly payment
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for UseResponse?
UseResponse integrates with the following messaging apps and third-party tools:
- Skype
- Viber
- FB Messenger
- Telegram
- VK
- Zapier
- Slack
- Salesforce
- Jiraa
-
Confluence
-
Hubspot
-
Wordpress
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