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UseResponse Review

UseResponse
Our score: 8.8 User satisfaction: 100%

What is UseResponse?

UseResponse is a customer support software that helps support teams of companies and businesses make their customers happy. It combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. This enables users to perform better, deliver fast and effective customer service, and increase customer satisfaction.

UseResponse allows users to efficiently and flexibly gather feedback from customers. They can set up a public portal where customers can ask questions, request product features, report issues, and share their own ideas related to the company’s products and services. The software is built with a help desk tool that permits users to create custom workflows and queues for handling tickets and requests.

The software also gives the ability to create and organize a knowledge base where customers can easily access all the online resources they need such as product manuals, help pages and articles, and FAQs. Last but not least, it provides a customizable widget that can be embedded on a website so support agents can interact with customers and prospects in real-time.

Overview of UseResponse Benefits

Customer Feedback Management

UseResponse is built with a tool that permits users to collect, organize, and handle feedback from customers in an efficient and flexible manner. This tool lets them create a public portal that makes it easy for their customers to ask inquiries, report issues, request product features, and give their own opinion about the company’s products and services. 

After collecting feedback from customers, users then collaborate with their colleagues to discuss the questions, issues, and requests raised by customers. They can collaborate through Kanban boards and create workflows with custom statutes and fields for managing issues and requests. They can also build roadmaps to guide stakeholders on how product or service-related concerns should be handled and what steps need to be done.

Help Desk Ticketing System

UseResponse comes with a help desk ticketing system that aids support agents in handling tickets and requests. The system organizes incoming requests from different channels in one inbox and enables users to break the requests into smaller tasks. Moreover, it allows them to create queues that can be personalized for each support agent. Support agents can also send canned responses and targeted messages based on customer behavior and receive push notifications on their mobile devices. 

Knowledge Base Management

Another tool included in UseResponse is a knowledge base management software designed to reduce the workload of support teams. With this tool, users can build and organize all the documentation their customers need which includes product and service manuals, help pages and articles, and FAQs. Customers can access these online resources from the company’s website and mobile applications or a branded community portal. In addition, the tool uses Artificial Intelligence to analyze and profile customers, permitting users to show the right help articles and content to the right people. 

Real-Time Customer Engagement

UseResponse integrates with various messaging applications like FB messenger, WhatsApp, Skype,  Viber, and Telegram. This allows support agents to interact with customers in real-time through different channels. Users can also embed a live chat widget on their own website. They can customize this widget like adding agent avatars and changing its colors and styles. 

Overview of UseResponse Features

  • Customer Feedback
  • Roadmaps
  • Custom Workflows
  • Help Desk System
  • Task Management
  • Smart Automation
  • Knowledge Base
  • Targeted Content
  • Omnichannel Support
  • Live Chat Widget

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

UseResponse Position In Our Categories

Because companies have distinctive business needs, it is only rational they abstain from choosing a one-size-fits-all, ”best” business program. Having said that, it would be difficult to try to discover such application even among branded software products. The sensible step to undertake should be to shortlist the varied vital aspects that demand consideration including important features, price terms, skill levels of staff, organizational size, etc. Then, you should double down on the product research fully. Have a look at these UseResponse analyses and scrutinize each of the software solutions in your shortlist in detail. Such detailed research ensure you take out ill-fitting apps and select the system that has all the tools your company requires for success.

Position of UseResponse in our main categories:

TOP 50

UseResponse is one of the top 50 Customer Support Software products

TOP 50

UseResponse is one of the 50 Help Desk Software products

There are well-liked and widely used applications in each software category. But are they automatically the best fit for your enterprise’s unique needs? A market-leading software application may have thousands of users, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few UseResponse Customer Support Software reviews and mull over the elements that you want in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few apps that fit your requirements. Check out the free trials of these platforms, read online opinions, get information from the vendor, and do your homework meticulously. This profound research is sure to aid you select the most excellent software solution for your company’s specific needs.

How Much Does UseResponse Cost?

UseResponse Pricing Plans:

Free Trial

Basic Cloud

$69/2 support agents/month

Enterprise Cloud

$199/2 support agents/month

Enterprise On-Premise

$7,200/support agents/year

UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite. Here are the details of each plan:

Basic Cloud – $69/2 support agents/month or $690/2 support agents/year

  • 1 Help Center
  • Unlimited Users, Requests
  • 10,000 Daily API Requests
  • Feedback System
  • Help Desk + Live Chat
  • Knowledge Base Software
  • Basic SSO

Enterprise Cloud – $199/2 support agents/month or $1,990/2 support agents/year

  • Unlimited Centers
  • Unlimited Users, Requests
  • Unlimited Daily API Requests
  • All Basic Cloud Features Plus:
  • Multilingual Portals
  • SLA Management
  • Business Hours
  • Extended Analytics

Enterprise On-Premise – $7,200/support agents/year

  • Installed on your Server
  • Custom Add-ons
  • 100% Open Code
  • Premium Support
  • Updates

User Satisfaction

Positive Social Media Mentions 35
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UseResponse reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UseResponse. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • German
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch

Pricing Model

  • Monthly payment
  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are UseResponse pricing details?

UseResponse Pricing Plans:

Free Trial

Basic Cloud

$69/2 support agents/month

Enterprise Cloud

$199/2 support agents/month

Enterprise On-Premise

$7,200/support agents/year

UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite. Here are the details of each plan:

Basic Cloud – $69/2 support agents/month or $690/2 support agents/year

  • 1 Help Center
  • Unlimited Users, Requests
  • 10,000 Daily API Requests
  • Feedback System
  • Help Desk + Live Chat
  • Knowledge Base Software
  • Basic SSO

Enterprise Cloud – $199/2 support agents/month or $1,990/2 support agents/year

  • Unlimited Centers
  • Unlimited Users, Requests
  • Unlimited Daily API Requests
  • All Basic Cloud Features Plus:
  • Multilingual Portals
  • SLA Management
  • Business Hours
  • Extended Analytics

Enterprise On-Premise – $7,200/support agents/year

  • Installed on your Server
  • Custom Add-ons
  • 100% Open Code
  • Premium Support
  • Updates

What integrations are available for UseResponse?

UseResponse integrates with the following messaging apps and third-party tools:

  • Skype
  • Viber
  • FB Messenger
  • Telegram
  • VK
  • WhatsApp
  • Zapier
  • Slack
  • Salesforce
  • Jiraa
  • Google
  • Confluence
  • Hubspot
  • Wordpress
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Reviewed By Jenny Chang
Page last modified
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