- Home
- Customer Support Software
- UseResponse
UseResponse Review
What is UseResponse?
UseResponse is a customer support software that helps support teams of companies and businesses make their customers happy. It combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. This enables users to perform better, deliver fast and effective customer service, and increase customer satisfaction.
UseResponse allows users to efficiently and flexibly gather feedback from customers. They can set up a public portal where customers can ask questions, request product features, report issues, and share their own ideas related to the company’s products and services. The software is built with a help desk tool that permits users to create custom workflows and queues for handling tickets and requests.
The software also gives the ability to create and organize a knowledge base where customers can easily access all the online resources they need such as product manuals, help pages and articles, and FAQs. Last but not least, it provides a customizable widget that can be embedded on a website so support agents can interact with customers and prospects in real-time.
Show MoreOverview of UseResponse Benefits
Customer Feedback Management
UseResponse is built with a tool that permits users to collect, organize, and handle feedback from customers in an efficient and flexible manner. This tool lets them create a public portal that makes it easy for their customers to ask inquiries, report issues, request product features, and give their own opinion about the company’s products and services.
After collecting feedback from customers, users then collaborate with their colleagues to discuss the questions, issues, and requests raised by customers. They can collaborate through Kanban boards and create workflows with custom statutes and fields for managing issues and requests. They can also build roadmaps to guide stakeholders on how product or service-related concerns should be handled and what steps need to be done.
Help Desk Ticketing System
UseResponse comes with a help desk ticketing system that aids support agents in handling tickets and requests. The system organizes incoming requests from different channels in one inbox and enables users to break the requests into smaller tasks. Moreover, it allows them to create queues that can be personalized for each support agent. Support agents can also send canned responses and targeted messages based on customer behavior and receive push notifications on their mobile devices.
Knowledge Base Management
Another tool included in UseResponse is a knowledge base management software designed to reduce the workload of support teams. With this tool, users can build and organize all the documentation their customers need which includes product and service manuals, help pages and articles, and FAQs. Customers can access these online resources from the company’s website and mobile applications or a branded community portal. In addition, the tool uses Artificial Intelligence to analyze and profile customers, permitting users to show the right help articles and content to the right people.
Real-Time Customer Engagement
UseResponse integrates with various messaging applications like FB messenger, WhatsApp, Skype, Viber, and Telegram. This allows support agents to interact with customers in real-time through different channels. Users can also embed a live chat widget on their own website. They can customize this widget like adding agent avatars and changing its colors and styles.
Show MoreOverview of UseResponse Features
- Customer Feedback
- Roadmaps
- Custom Workflows
- Help Desk System
- Task Management
- Smart Automation
- Knowledge Base
- Targeted Content
- Omnichannel Support
- Live Chat Widget
Awards & Quality Certificates
UseResponse Position In Our Categories
Knowing that businesses have specific business demands, it is practical they steer clear of adopting an all-encompassing, ideal business application. Regardless, it would be almost impossible to come across such a software product even among sought-after software systems. The practicable step to do is to shortlist the numerous key functions that entail careful thought including major features, price plans, skill capability of the employees, company size, etc. After which, you must double down on your product research comprehensively. Go over these UseResponse reviews and check out each of the software solutions in your shortlist in detail. Such all-encompassing research can make sure you keep away from unfit software solutions and buy the system which meets all the aspects your company requires.
Position of UseResponse in our main categories:
TOP
50
UseResponse is one of the top 50 Customer Support Software products
TOP
50
UseResponse is one of the 50 Help Desk Software products
If you are interested in UseResponse it might also be a good idea to investigate other subcategories of Customer Support Software listed in our base of SaaS software reviews.
Every company has its own characteristics, and may require a specific Customer Support Software solution that will be designed for their business size, type of clients and employees and even individual industry they support. We advise you don't count on finding a perfect solution that will work for each company regardless of their history is. It may be a good idea to read a few UseResponse Customer Support Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your workers. Do you require an easy and intuitive service with only basic features? Will you really make use of the complex functionalities needed by pros and big enterprises? Are there any particular tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to get a trustworthy service that will fit your budget.
How Much Does UseResponse Cost?
UseResponse Pricing Plans:
Free Trial
Basic Cloud
$49/2 support agents/month
Enterprise Cloud
$149/2 support agents/month
Enterprise On-Premise
$4,800/support agents/year
What are UseResponse pricing details?
UseResponse Pricing Plans:
Free Trial
Basic Cloud
$49/2 support agents/month
Enterprise Cloud
$149/2 support agents/month
Enterprise On-Premise
$4,800/support agents/year
UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite.
Here are the details of each plan:
Basic Cloud – $49/2 support agents/month or $490/2 support agents/year
- 1 Help Center
- Unlimited Users, Requests
- 10,000 Daily API Requests
- Feedback System
- Help Desk + Live Chat
- Knowledge Base Software
- Basic SSO
Enterprise Cloud – $149/2 support agents/month or $1,490/2 support agents/year
- Unlimited Centers
- Unlimited Users, Requests
- Unlimited Daily API Requests
- All Basic Cloud Features Plus:
- Multilingual Portals
- SLA Management
- Business Hours
- Extended Analytics
Enterprise On-Premise – $4,800/support agents/year
- Installed on your Server
- Custom Add-ons
- 100% Open Code
- Premium Support
- Updates
User Satisfaction
Positive Social Media Mentions
35
Negative Social Media Mentions
0
We realize that when you decide to purchase a Customer Support Software it’s crucial not only to learn how professionals score it in their reviews, but also to discover whether the actual clients and companies that purchased it are genuinely satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UseResponse reviews across a wide array of social media sites. The data is then displayed in an easy to digest way showing how many clients had positive and negative experience with UseResponse. With that information available you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Chinese
- German
- Spanish
- French
- Russian
- Italian
- Dutch
Pricing Model
- Monthly payment
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for UseResponse?
UseResponse integrates with the following messaging apps and third-party tools:
- Skype
- Viber
- FB Messenger
- Telegram
- VK
- Zapier
- Slack
- Salesforce
- Jiraa
-
Confluence
-
Hubspot
-
Wordpress
UseResponse
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular UseResponse Alternatives
Top Competitors To UseResponse By Price
Product name:
Price:
Trending Customer Support Software Reviews
UseResponse Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?