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Moobidesk Review

Moobidesk
Our score: 8.0 User satisfaction: N/A

What is Moobidesk?

Moobidesk is a highly-advanced customer engagement platform that enables businesses and organizations to engage and provide quality support to their customers through all known support and communication channels.

Users are able to respond and interact with customers via chat, text messages, emails, social media, messaging apps, and phone. This means they can deliver seamless support to their clients through means and channels their clients prefer, which greatly adds to the overall support experience.

Moobidesk comes loaded with a rich set of features, including broadcast messaging, AI-powered chatbots, contact management, robust metrics, and API. On top of that, mobile apps can be downloaded by customers, enabling users to contact, interact, and delight their customers wherever and whenever.

Overview of Moobidesk Benefits

Omnichannel customer support

Moobidesk provides customer support teams with a single platform where they can engage and deliver quality support to their customers through channels their customers prefer. Using disparate customer support channels can be hard and complicated but Moobidesk solves that by giving you with a unified solution where you can engage your customs via email, live chat, text messaging, and social messaging apps from a single environment. You are able to interact and give client support at any touchpoint, thus, ensuring the delivery of a seamless and consistent experience to your customers.

Widest selection of support channels

Moobidesk offers you a plethora of options when it comes to customer support channels. From a single interface, you are able to deliver top-class support via email, text messaging, web chat, voice, and social messaging apps such as WhatsApp, Facebook, Instagram, Twitter, Telegram, Line, and WeChat. Moobidesk can also integrate these communication platforms with your current voice channel.

Smart response suggestion

Customers appreciate a rapid response whenever they request for support, making them feel important and valued. With Moobidesk smart responses suggestion feature, the system’s built-in AI analyzes your customers’ messages and suggests the best response to your agents. This capability reduces the likelihood of human error while helping agents send out replies much faster, helping businesses connect and engage with customers effectively and build positive long-term customer relationships.

Customer profile with an audit trail

While your agents are engaged to their customers, Moobidesk supplies them with a customer’s profile that contains relevant information such as past history and interactions. This feature gives your agents a clear picture of their customers, helping them craft intelligent response as well as provide alternative solutions and upsell and cross-sell products.

Real-time monitoring reports

You can get a quick summary of your conversation volume trend and number of new customers through the day, giving you a clear understanding of your business performance with easily digestible reports.

Reliable, scalable and secure API

Moobidesk API helps to integrate and enable Moobidesk features into third-party software.

Overview of Moobidesk Features

  • Broadcast Messaging
  • Artificial Intelligence
  • Contact Management
  • Powerful Metrics
  • API
  • Mobile Apps
  • Omnichannel Support
  • Smart response suggestion
  • Customer Profile With Audit Trail
  • Real-Time Monitoring Reports

What Problems Will Moobidesk Solve?

Your customer can be visiting your website and send an enquiry to your company’s web chat. Next, he or she notice a promotion on your Facebook page, and request for more information via Facebook messenger. On yet another day, he or she decides to call customer service next, who by then would be able to refer to the information this customer had provided earlier. This would save the customer any hassle of repeating themselves to the customer service agent, giving them more time to focus on solving the problem and providing an outstanding experience.

Moobidesk’s omnichannel solution integrates all essential communication channels into a single interface. This way, your agents can access a customer’s individual data from different channels on the same platform. Customer service agents can streamline viewing of previous information and work with it, which eliminates the hassle and frustration for your customers to repeat their inquiries all over again.

Additionally, Moobidesk takes away the challenges of having to manage customer engagement from separate devices, applications, and platforms. With Moobidesk’s omnichannel solution, you can set your support organization to provide world-class service from the start.

In a nutshell, you can offer support for multiple channels where your customers can choose the most convenient platform for them to use a given time. Regardless of the platforms they choose, all requests will go to into a common, centralized interface where your agents can easily consolidate the requests and ensure consistency in addressing them accordingly.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Moobidesk Position In Our Categories

Knowing that companies have specific business-related needs, it is sensible they steer clear of purchasing an all-encompassing, ideal software system. Just the same, it would be almost impossible to try to chance on such an app even among branded software systems. The sensible step to do would be to list the varied critical functions which entail consideration like crucial features, price terms, skill aptitude of the users, organizational size, etc. Next, you must follow through your product research fully. Read some Moobidesk evaluations and look over the other software products in your list in detail. Such detailed product research ensure you weed out poorly fit applications and choose the system that includes all the benefits your company requires for success.

Position of Moobidesk in our main categories:

TOP 200

Moobidesk is one of the top 200 Customer Support Software products

If you are considering Moobidesk it may also be a good idea to investigate other subcategories of Customer Support Software collected in our database of B2B software reviews.

Each enterprise is different, and may need a specific Customer Support Software solution that will be fit for their company size, type of customers and employees and even specific industry they support. You should not count on getting a perfect solution that will be suitable for every business regardless of their background is. It may be a good idea to read a few Moobidesk Customer Support Software reviews first and even then you should keep in mind what the service is supposed to do for your business and your workers. Do you need a simple and straightforward solution with just basic functions? Will you actually make use of the complex functionalities needed by experts and large enterprises? Are there any particular features that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to locate a reliable software that will match your budget.

How Much Does Moobidesk Cost?

Moobidesk Pricing Plans:

Free Trial

Moobidesk

from $45/agent/month

Moobidesk Enterprise

from $65/agent/month

Moobidesk offers the following basic and enterprise pricing information

Moobidesk – from $45/agent/month or $36/agent/month (billed annually)
  • Recommended for up to 10 agents
  • A unified easy-to-use interface for all channels
  • Real-time analytics to monitor performance
  • Dedicated account manager who can assist and work with you
Moobidesk Enterprise – from $65/agent/month or $52/agent/month (billed annually)
All Moobidesk features, plus:
  • Recommended for more than 10 agents
  • Powerful omnichannel routing
  • Configurable workflow and SLAs to define metrics and optimize call center performance
  • Monitor conversations and effectively train agents to achieve the best results with every chat

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Moobidesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Moobidesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Moobidesk pricing details?

Moobidesk Pricing Plans:

Free Trial

Moobidesk

from $45/agent/month

Moobidesk Enterprise

from $65/agent/month

Moobidesk offers the following basic and enterprise pricing information

Moobidesk – from $45/agent/month or $36/agent/month (billed annually)
  • Recommended for up to 10 agents
  • A unified easy-to-use interface for all channels
  • Real-time analytics to monitor performance
  • Dedicated account manager who can assist and work with you
Moobidesk Enterprise – from $65/agent/month or $52/agent/month (billed annually)
All Moobidesk features, plus:
  • Recommended for more than 10 agents
  • Powerful omnichannel routing
  • Configurable workflow and SLAs to define metrics and optimize call center performance
  • Monitor conversations and effectively train agents to achieve the best results with every chat

What integrations are available for Moobidesk?

Moobidesk integrates with the following business systems and applications:

  • SugarCRM
  • WhatsApp
  • Facebook
  • Instagram
  • Twitter
  • Telegram
  • Line
  • Web Chat
  • WeChat
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Reviewed By Jenny Chang
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