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Banckle Live Chat Review

Banckle Live Chat
Our score: 6.5 User satisfaction: 94%

What is Banckle Live Chat?

Banckle Live Chat is a platform that helps you to efficiently and effectively monitor as well as interact with website visitors of your business in real time.

Hosted in the cloud, Banckle Live Chat is fully customizable and has a variety of built-in themes, templates, tools, and widgets to boost customer service productivity. It gives businesses great scalability since it allows multiple websites, departments, and operators. Other features of Banckle Live Chat include canned messages, SSL encryption, file sharing, proactive invitation, visual and sound notifications, as well as 24/7 support. Banckle Live Chat also allows you to track website visitors and look at their browsing activities with the help of analytics and reporting tools.

 

Overview of Banckle Live Chat Benefits

Banckle Live Chat allows you to monitor and do secure and safe live chat sessions with the visitors coming in on your site. It allows you to talk to them in real time, including potential customers, giving the best service while improving sales. Visitors can easily chat with you using the live chat widget and then send you messages, real time. If you or your team is offline, you can still receive the offline messages from them. So that means that even if you or your team is not around, you are fully covered.

Banckle Live Chat also has a searchable archive of all the chat sessions with customers for evaluation and analysis.

Likewise, the application allows you to automatically track the browsing activities of your website visitors. The information given to you in charts is informative and very easy to understand. These analytical charts can be used to analyze website traffic, helping you better conduct business decisions that are critical.

Multiple operators are allowed in Banckle Live Chat, so you can entertain even if your site has loads of visitors. Multiple operators can exchange as well as transfer live chat sessions among themselves for proper dissemination and more efficient customer service.

The features of Banckle Live Chat, which boasts of a rich platform, can easily be customized through the admin console. Banckle Live Chat also allows you to integrate it with popular third-party platforms, making it easier for your customers to contact you regardless of the platform.

You can also give customers live demos by quickly starting a meeting, remotely access their systems, or share your screen.

Overview of Banckle Live Chat Features

  • On-Demand Live Chat in cloud
  • No installation needed
  • Integrated Visitor Tracking, Engaging and Retaining
  • Supports multiple sites, departments and operators
  • Allows sending canned messages
  • Fully customizable and advanced administrative control
  • Share files even as large as 2GB
  • Built-in productivity boosting toolset, Customizable widgets
  • SSL encrypted live chat
  • Smart customer queuing
  • Proactive invitation, Offline messages
  • Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
  • Live customer support using mobile iPhone, iPad and Android apps
  • Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
  • No limitation of using the web interface all the time
  • Visitor monitoring and tracking
  • Real-time Visitor Monitoring
  • Better monitoring of website traffic sources
  • Easy access of visitors’ demographical information
  • Live discussion history
  • Faster tracking of visitor footprints
  • Better reporting and analysis
  • Interactive reporting
  • Increased productivity
  • Feature-rich co-browsing experience
  • Rich audio and visual notifications
  • Better supervision and multi-tasking
  • Offline messaging access
  • Personalized logo and label
  • Improved usability
  • Remote accessibility and refined user experience
  • Platform independence
  • Reliability and support
  • 99.9% uptime guaranteed
  • Prompt technical support
  • Community feedback forum
  • Diverse marketplace support

Banckle Live Chat Position In Our Categories

Because businesses have special business demands, it is logical that they steer clear of preferring a one-size-fits-all, ”best” business program. Be that as it may, it would be almost impossible to discover such an app even among well-known software systems. The clever thing to do should be to list the numerous important functions which need analysis like important features, packages, technical skill capability of staff, business size, etc. Then, you must conduct your product research thoroughly. Read some Banckle Live Chat reviews and explore the other software options in your list more closely. Such well-rounded product research guarantee you drop unsuitable apps and buy the one which has all the tools your company requires for success.

Position of Banckle Live Chat in our main categories:

TOP 500

Banckle Live Chat is one of the top 500 Customer Support Software products

Banckle Live Chat is also listed in the following subcategories:

Since each company has unique business wants, it is sensible for them to abstain from looking for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such a platform even among popular software platforms. The clever thing to do would be to catalog the various essential aspects that require consideration such as required features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Banckle Live Chat Customer Support Software reviews and investigate each of the other solutions in your shortlist in detail. Such comprehensive groundwork can make sure you discard ill-fitting systems and zero in on the solution that presents all the elements you need for business success.

How Much Does Banckle Live Chat Cost?

Banckle Live Chat Pricing Plans:

Free Trial

Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.

For a 2-year term, you get 30% off the regular price:

  • Startup ($49/month): 60 Conversations
  • Startup Plus ($69/month): 100 Conversations
  • Business ($139/month): 210 Conversations
  • Small Enterprise ($349/month): 550 Conversations
  • Enterprise ($699/month): 1200 Conversations
  • Enterprise Plus ($11049/month): 2000 Conversations

User Satisfaction

Positive Social Media Mentions 147
Negative Social Media Mentions 10

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Banckle Live Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Banckle Live Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Banckle Live Chat pricing details?

Banckle Live Chat Pricing Plans:

Free Trial

Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.

For a 2-year term, you get 30% off the regular price:

  • Startup ($49/month): 60 Conversations
  • Startup Plus ($69/month): 100 Conversations
  • Business ($139/month): 210 Conversations
  • Small Enterprise ($349/month): 550 Conversations
  • Enterprise ($699/month): 1200 Conversations
  • Enterprise Plus ($11049/month): 2000 Conversations

What integrations are available for Banckle Live Chat?

  • Banckle.Meeting
  • Banckle.CRM
  • Banckle.Helpdesk
  • RTL Support
  • XMPP Client
  • Chat Targeting
  • Co-Browsing
  • Google Analytics
  • Request Routing
  • Freshdesk
  • Highrise
  • Satisfaction Survey
  • Fluid Survey
  • Sitefinity
  • WHMCS
  • Salesforce
  • Firefox
  • Prestashop
  • Squarespace
  • Desk
  • Zendesk
  • Android
  • WordPress
  • Shopify
  • Apple iPad
  • Apple iPhone
  • Magento
  • Blogger
  • Interspire Shopping Cart
  • Dolphin
  • Tumblr
  • DotNetNuke
  • CMSMS
  • PHPBB
  • Joomla
  • Moodle
  • Drupal
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Reviewed By Louie Andre
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