Amixr Review

Centralized Incident Management

Amixr aids you in eliminating the clutter and mess often produced as a result of using multiple systems to monitor IT incidents. With this software, all incidents related to the development and implementation of infrastructures, systems, and software products that are detected and handled by different monitoring systems can now be tracked in one place. 

You can immediately integrate and connect various monitoring systems being used by your engineering teams with Amixr, like NewRelic, Alertmanager, PRTG, Grafana, AWS, PagerDuty, Webhook, Stackdriver, Zabbix, and Sentry. 

Amixr processes incidents from your monitoring systems and transmits important information, signals, and alerts about those incidents to Slack and other notification channels. These incident information and notifications are presented in a neat and organized way, making it easy for you and your engineering teams to identify, track, and resolve incidents. 

DevOps & SRE Implementation

The practices and strategies related to DevOps and SRE (site reliability engineering) can be effectively implemented using Amixr. The software provides features that allow your teams and engineers to collaborate with each other on incidents better and build more reliable systems. You can set configurations, policies, and rules for scheduling on-call engineers, routing or escalating incidents, and notifying engineers about incidents. 

Amixr’s on-call scheduling feature helps you ensure that there are available engineers to work on various types of incidents as soon as they emerge. This prevents your engineers from missing any incidents that might require immediate resolution and receiving incident alerts at inconvenient times. This feature also gives you the opportunity to optimize your teams’ workloads, letting you distribute the workload among engineers in a fair and even manner. 

You can also set policies and rules that determine how incidents should be routed or escalated to the right engineers or concerned individuals. For instance, you can indicate which engineer is designated to check and work on an incident detected by a particular monitoring system. If the engineer didn’t acknowledge the incident or failed to work on the incident after acknowledging it within a specified time frame, Amixr will instantly route the incident to another engineer. 

You can also receive notification in case the engineer to whom the incident has been escalated didn’t give a response or reaction. With this capability, you can improve your response times for incidents while making your employees feel more responsible and accountable. 

Incident Notifications

Amixr was built so that engineers get the chance to track, handle, and fix IT incidents without stress and hassle. It makes essential information related to incidents easily accessible across engineering teams and professionals. The software permits you together with your engineers to receive information, signals, and alerts about IT incidents directly from the channels you are all comfortable with. 

Amixr enables you to use Slack as the main channel for getting notifications regarding incidents being monitored and handled by your internal and external monitoring systems. It displays incidents in Slack along with all the activities and events associated with those incidents. Once an incident is posted in Slack, the software automatically notifies the engineer using Slack’s @mention feature, inviting him to check on the incident. As the engineer tracks and handles the incident, he can update the status of the incident to indicate that he already acknowledged or resolved the incident. 

Your engineers can receive incident notifications through other channels as well, including phone calls and text messages. They can be alerted using all these channels whenever they need to acknowledge and work on newly issued incidents or resolve pending incidents that were escalated to them.

Thus, with Amixr, incident notifications are only sent out to those engineers and individuals who are involved in the management and resolution of specific incidents. This prevents you from sending an overwhelming number of alerts to engineers, which makes it difficult for them to concentrate on more important tasks they need to do.