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AVOXI Genius Review

AVOXI Genius
Our score: 9.0 User satisfaction: 97%

What is AVOXI Genius?

AVOXI Genius is an innovative cloud-based contact center platform that provides businesses an easy, efficient, and affordable approach to customer service. It makes the typically complicated setting up of contact centers simple and fast. Its smart web-based call center interface allows you to manage your virtual contact center from anywhere.

This intuitive, web-based contact center solution offers an extensive range of features and functionalities. With AVOXI Genius, you can route calls directly to the right agent using its automated call distribution feature and use a secure WebRTC phone for making outbound calls with custom caller ID to anywhere around the world. It also allows you to generate unlimited IVR branches based on your call flow needs.

What’s more, it allows companies to quickly enhance team performance by giving them full control of their communications. Its live monitoring capabilities such as call barge and call whisper let managers and support agents have internal discussions even during ongoing calls to allow faster issue resolution.

Its reporting and analytics also empower businesses to continually enhance their contact center operations. AVOXI Genius call center analytics enables managers to easily view call logs and access reports, among others. Team leaders can also use call disposition to monitor the quality of each customer interaction. Moreover, this solution makes it easy to add new users, create call queues, update routing protocols, and many more.

Numerous companies trust AVOXI Genius for its contact center requirements for many reasons. For instance, users can integrate the platform with their business phone services. Likewise, they benefit from the solution’s very competitive call rates using virtual numbers that can be used in over 160 countries. Moreover, because it uses the global VoIP infrastructure, users are guaranteed to experience high quality of calls.

Finally, you can take advantage of AVOXI’s cost-free setup and no minimum contract policy. Users are also not required to pay for premium rates to avail of its best-in-class features like Flexible Call Queueing, ACD, Advanced IVR, etc. Lastly, it has a 30-day risk-free trial offer.

Overview of AVOXI Genius Benefits

Numerous businesses rely on AVOXI Genius for their contact center needs because of the vast advantages it offers. Here are some of its main benefits:

Affordable VoIP Rates

AVOXI is a top-tier contact center solutions provider. This distinction is due to its quality product and service offerings, which include consistenly-low rates. With Genius, you can make calls that are among the cheapest VoIP business service providers. In fact, users can save as much as 50% savings on VoIP call rates.

Cloud-Based Phone System

At your own pace, you can migrate your existing phone system to the cloud. AVOXI Genius can operate either as a stand-alone solution or on top of your current business phone network.

And since it’s cloud-based, its web user interface allows you to manage your contact center from anywhere, at any time using any device. As such, it offers great convenience and increased efficiency, especially for mobile managers and team leaders.

Lower Phone System Costs

This solution offers simple and transparent pricing schemes, which is why many businesses choose AVOXI Genius over other cloud-based phone platforms. Aside from the absence of any hidden fees and add-on costs, it also doesn’t charge any installation fee and minimum contracts. In addition, its subscription plans are among the most affordable in the market.

Call Management Made Easy

Whether you’re a travel agency, online seller, nonprofit, retail, or from other industries, AVOXI Genius can provide the contract center solution you need. By just having an internet connection, any business can take advantage of its sophisticated VoIP contact center functionalities and smart user interface.

What’s more, it can provide any type of call center solution, be it a remote call center, inbound call center, customer service contact center, or blended cloud contact center.

Robust Monitoring of Sales & Business Performance

This cloud-based VoIP contact center system empowers businesses to work effectively from virtually anywhere as long as there’s an internet connection. Managers and team leaders can easily track agent performance using detailed performance metrics, call recordings, call scoring and notes, and live call monitoring.

In addition, AVOXI Genius’ reporting and analytics features enable corporate decision-makers to easily monitor, evaluate, and derive actionable insights from key performance KPIs.

Dedicated Support

Finally, AVOXI optimizes the power of technology to enhance human capabilities, especially its in-house expertise. This is why the vendor ensures that its clients will have quick access to internal customer support teams, wchich are always ready to render quality assistance. The vendor also provides each client with his/her own dedicated account manager.

Overview of AVOXI Genius Features

Voice
  • Superior Call Quality
  • Bring Your Own Carrier
  • Unlimited Concurrent Calls
  • Inbound & Outbound Calling
  • International Numbers
Intelligent Routing
  • Interactive Voice Response (IVR)
  • Standard Call Controls
  • Voicemail Transcription
  • Call Conferencing (Three-Way)
  • Call Blocking
  • Agent-to-Agent Calling
  • CRM Data Dips
  • Callbar
  • Call Controls
  • Warm Transfer
  • Automatic Call Distributor (ACD)
  • Forward to Phone
  • Ring Groups
  • Call Queues
  • Time-Based Routing
  • Personalized Greetings
  • Skills-Based Routing
Reporting & Analytics
  • Customizable Reporting Thresholds (SLA)
  • Customized Agent Dashboard
  • Customized Daily Reporting
  • Desktop Notifications
  • Email Notifications
  • Wallboards
  • IVR Reporting
  • Live Reporting
  • Historical Reporting
Quality Management
  • Call Scoring
  • Call Barge
  • PCI Compliant Call Recording Controls
  • Call Recording
  • Call Dispositions and Notes
  • Call Monitoring
  • Call Whisper
Agent Productivity
  • Click-to-Call
  • Screen Pops
Customer Support
  • Onboarding Coach
  • Knowledge Base
  • Email Support
  • 24/7 Phone Support

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

AVOXI Genius Position In Our Categories

Because businesses have their own business-related requirements, it is only prudent that they abstain from picking a one-size-fits-all, ideal solution. Nevertheless, it is almost impossible to try to pinpoint such an app even among widely used software systems. The reasonable thing to do would be to note down the different significant functions that call for a investigation including key features, plans, skill competence of staff members, organizational size, etc. Thereafter, you must follow through the product research systematically. Have a look at these AVOXI Genius evaluations and explore each of the software products in your shortlist more closely. Such well-rounded product investigation ensures you weed out unfit applications and select the one which provides all the features your company requires for optimal results.

Position of AVOXI Genius in our main categories:

AVOXI Genius is also listed in the following subcategories:

Each organization has different wants and requires an application that can be customized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no system can proffer perfect tools off-the-shelf. When you look for a software product, first be sure what you need it for. Read some AVOXI Genius Call Center Software reviews and ask yourself do you need basic functionality or do you need advanced functionality? Are there any industry-specific functionalities that you are seeking? Find the answers to these queries to aid your search. There are plenty of elements that you need to reflect on and these include your budget, particular business requirements, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the platform that presents all that you require to boost your firm efficiency and productivity.

How Much Does AVOXI Genius Cost?

AVOXI Genius Pricing Plans:

Free Trial

Genius Contact

$25

Genius Enterprise

$50

AVOXI Genius offers two subscription plans.

Genius Contact – $25 per user (Perfect for small and growing teams)

  • Interactive Voice Response (IVR)
  • Call Controls
  • Automatic Call Distributor (ACD)
  • Inbound & Outbound Calling
  • 24/7 Phone Support
  • Superior Call Quality
  • Customized Reporting
  • Unlimited Concurrent Calls
  • Quality Management
  • Advanced Reporting

Genius Enterprise – $50 per user (beta)

  • All Genius Contact features
  • Bring Your Own Carrier
  • Salesforce Integration
  • CRM Data Dips
  • Screen Pops

User Satisfaction

Positive Social Media Mentions 112
Negative Social Media Mentions 2

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AVOXI Genius reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AVOXI Genius. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Spanish

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are AVOXI Genius pricing details?

AVOXI Genius Pricing Plans:

Free Trial

Genius Contact

$25

Genius Enterprise

$50

AVOXI Genius offers two subscription plans.

Genius Contact – $25 per user (Perfect for small and growing teams)

  • Interactive Voice Response (IVR)
  • Call Controls
  • Automatic Call Distributor (ACD)
  • Inbound & Outbound Calling
  • 24/7 Phone Support
  • Superior Call Quality
  • Customized Reporting
  • Unlimited Concurrent Calls
  • Quality Management
  • Advanced Reporting

Genius Enterprise – $50 per user (beta)

  • All Genius Contact features
  • Bring Your Own Carrier
  • Salesforce Integration
  • CRM Data Dips
  • Screen Pops

What integrations are available for AVOXI Genius?

AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:

  • Salesforce
  • CRM solutions
  • Two-Way Data Synchronization
  • APIs and SDKs
  • Reporting API
  • Integrations API
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Reviewed By Nestor Gilbert
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