Pindrop REVIEW

Pindrop is a multifactor antifraud and call center authentication platform designed to institute security, trust, and identity on voice interactions. The software utilizes proprietary technologies to analyze every aspect of your calls including metadata, voice, and audio. It provides essential features such as Pindrop network, Voice printing, and phone printing. The program addresses the critical business requirements including; coverage, low friction, speed, multifactor, and accuracy to stop all potential attacks.

Pindrop helps your call center to deliver direct, fast, and highly operative customer experiences by distinguishing between fraudsters and legitimate customers. This is an ideal software for finance & banking, healthcare, insurance, retail, telco, government, and travel industries. Pindrop safeguards your brand reputation, lowers fraud costs, and reduces the operating costs.

At the heart of Pindrop’s operative success is a robust set of features. One of its notable functionality is the patented Phoneprinting technology. This feature is the backbone to the platforms authentication and anti-fraud solutions. It helps call centers to analyze at least 1300 call audio aspects to detect malicious behaviors and identify legitimate callers. The functionality makes it easy to establish high definition fraud profile and reveal device type and true geolocation. It performs beyond the legacy security clarifications to provide a universal coverage irrespective of the call attempts and device type.

Another notable feature is the Pindrop voiceprinting. This feature utilizes unique biometric technology to generate the features of the caller’s voice. It analyzes the speech to create a profile of fraudster voice making it easier to recognize them on future calls. Besides, the voiceprinting feature minimizes the sensitivity to the background noise for easier identification of fraudsters who hide behind the loud noise.

Moreover, the software provides a well-crafted Pindrop network which delivers profound intelligence for each call. The feature analyzes all calls encountered on the platform to deliver insightful front end historical, behavioral, and metadata call intelligence. Besides, it provides prompt preliminary call assessment based on consortium intelligence from more than 440 million calls annually.  This makes it easy to separate the legitimate activity from the fraudulent ones.

Pindrop’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.