5822 SHARES | |
1978 FOLLOWERS | |
599 LIKES |
USER SATISFACTION | 94% |
OUR SCORE | 7.6 |
Pindrop is a multifactor antifraud and call center authentication platform designed to institute security, trust, and identity on voice interactions. The software utilizes proprietary technologies to analyze every aspect of your calls including metadata, voice, and audio. It provides essential features such as Pindrop network, Voice printing, and phone printing. The program addresses the critical business requirements including; coverage, low friction, speed, multifactor, and accuracy to stop all potential attacks.
Pindrop helps your call center to deliver direct, fast, and highly operative customer experiences by distinguishing between fraudsters and legitimate customers. This is an ideal software for finance & banking, healthcare, insurance, retail, telco, government, and travel industries. Pindrop safeguards your brand reputation, lowers fraud costs, and reduces the operating costs.
At the heart of Pindrop’s operative success is a robust set of features. One of its notable functionality is the patented Phoneprinting technology. This feature is the backbone to the platforms authentication and anti-fraud solutions. It helps call centers to analyze at least 1300 call audio aspects to detect malicious behaviors and identify legitimate callers. The functionality makes it easy to establish high definition fraud profile and reveal device type and true geolocation. It performs beyond the legacy security clarifications to provide a universal coverage irrespective of the call attempts and device type.
Another notable feature is the Pindrop voiceprinting. This feature utilizes unique biometric technology to generate the features of the caller’s voice. It analyzes the speech to create a profile of fraudster voice making it easier to recognize them on future calls. Besides, the voiceprinting feature minimizes the sensitivity to the background noise for easier identification of fraudsters who hide behind the loud noise.
Moreover, the software provides a well-crafted Pindrop network which delivers profound intelligence for each call. The feature analyzes all calls encountered on the platform to deliver insightful front end historical, behavioral, and metadata call intelligence. Besides, it provides prompt preliminary call assessment based on consortium intelligence from more than 440 million calls annually. This makes it easy to separate the legitimate activity from the fraudulent ones.
Position of Pindrop in our main categories:
Pindrop is one of the top 200 Customer Support Softwareproducts
![]() 200 Pindrop is one of the 200 |
Pindrop is also listed in the following subcategories:
Category: | Position: | Category: | Position: |
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Call Center Software | #34 |
Category: | Position: |
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Call Center Software | #34 |
Companies have unique wants and requirements and no software solution can be just right in such a condition. It is futile to try to find an ideal off-the-shelf software system that fulfills all your business needs. The smart thing to do would be to customize the system for your special requirements, employee skill levels, budget, and other aspects. For these reasons, do not hurry and pay for well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your research, check out each short-listed system in detail, read a few Pindrop reviews, contact the seller for explanations, and finally settle for the application that presents what you want.
Pindrop’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pindrop reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Pindrop. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS | 154 |
NEGATIVE SOCIAL MENTIONS | 6 |
Pindrop’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
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