Pindrop Review

Our score: 7.6 User satisfaction: 94%

What is Pindrop?

Pindrop is a multifactor antifraud and call center authentication platform designed to institute security, trust, and identity on voice interactions. The software utilizes proprietary technologies to analyze every aspect of your calls including metadata, voice, and audio. It provides essential features such as Pindrop network, Voice printing, and phone printing. The program addresses the critical business requirements including; coverage, low friction, speed, multifactor, and accuracy to stop all potential attacks.

Pindrop helps your call center to deliver direct, fast, and highly operative customer experiences by distinguishing between fraudsters and legitimate customers. This is an ideal software for finance & banking, healthcare, insurance, retail, telco, government, and travel industries. Pindrop safeguards your brand reputation, lowers fraud costs, and reduces the operating costs.

Overview of Pindrop Benefits

At the heart of Pindrop’s operative success is a robust set of features. One of its notable functionality is the patented Phoneprinting technology. This feature is the backbone to the platforms authentication and anti-fraud solutions. It helps call centers to analyze at least 1300 call audio aspects to detect malicious behaviors and identify legitimate callers. The functionality makes it easy to establish high definition fraud profile and reveal device type and true geolocation. It performs beyond the legacy security clarifications to provide a universal coverage irrespective of the call attempts and device type.

Another notable feature is the Pindrop voiceprinting. This feature utilizes unique biometric technology to generate the features of the caller’s voice. It analyzes the speech to create a profile of fraudster voice making it easier to recognize them on future calls. Besides, the voiceprinting feature minimizes the sensitivity to the background noise for easier identification of fraudsters who hide behind the loud noise.

Moreover, the software provides a well-crafted Pindrop network which delivers profound intelligence for each call. The feature analyzes all calls encountered on the platform to deliver insightful front end historical, behavioral, and metadata call intelligence. Besides, it provides prompt preliminary call assessment based on consortium intelligence from more than 440 million calls annually.  This makes it easy to separate the legitimate activity from the fraudulent ones.

Overview of Pindrop Features

  • PhonePrinting
  • Voice Biometrics
  • PinDrop Network
  • Prompt preliminary call assessment
  • Multifactor antifraud solution

Pindrop Position In Our Categories

Since companies have specific business wants, it is prudent that they avoid buying an all-in-one, ”best” software system. Be that as it may, it is hard to stumble on such a software solution even among widely used software products. The better step to do can be to note down the several significant aspects that entail investigation such as major features, costing, technical skill competence of staff members, company size, etc. Next, you should do the research fully. Have a look at these Pindrop evaluations and look over each of the solutions in your shortlist in detail. Such detailed research ensures you weed out unsuitable applications and buy the system that includes all the tools your company requires in growing the business.

Position of Pindrop in our main categories:

TOP 200

Pindrop is one of the top 200 Customer Support Software products

Pindrop is also listed in the following subcategories:

It's essential to keep in mind that almost no software in the Call Center Software category is going to be a perfect solution that can fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few Pindrop Call Center Software reviews first as certain services can perform well only in a very small group of applications or be created with a very specific type of industry in mind. Others may work with a goal of being simple and intuitive and therefore lack complicated elements desired by more experienced users. You can also find services that cater to a broad group of users and give you a powerful feature toolbox, but that in most cases comes at a more expensive price of such a solution. Ensure you're aware of your needs so that you purchase a solution that provides specifically the elements you search for.

How Much Does Pindrop Cost?

Pindrop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pindrop’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 154
Negative Social Media Mentions 6

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pindrop reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Pindrop. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Pindrop pricing details?

Pindrop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pindrop’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Pindrop?

No information available.


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Reviewed By Louie Andre
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