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3Clogic Review

3Clogic
Our score: 7.2 User satisfaction: 80%

What is 3Clogic?

3CLogic is a robust call center solution for businesses from various scales and industries, especially such that are in need of an effective and reliable contact hub or call center. These products include solutions for customer service and support teams as well as sales and marketing groups. Users can choose from inbound, outbound, and blended solutions to address their business requirements.

3CLogic integrates with a variety of third-party apps and business systems to make sure you can implement it in literally every software ecosystem. Users also appreciate the flexible pricing scheme, as 3CLogic is a quote-priced system which offers individually tailored packages for every business or individuals. Contact the company for more details, and ask for your quote.

Overview of 3Clogic Benefits

3CLogic is a very popular communications platform that provides a long list of benefits to its users.

  • Comes with a full suite of features designed to provide businesses with a reliable communications center platform, whether inbound, outbound or blended.
  • Can easily address the requirements of any business no matter the industry. 3CLogic has exceeded expectations various business sectors, including finance, healthcare, insurance, and education among others.
  • The platform is fully reliable and scalable, able to grow with your business and change when the situation requires for your business to adapt.
  • Eliminate unnecessary spending and pay only for the features and tools your business needs and uses. You also don’t have to worry about IT expenses as 3CLogic handles all servers, maintenance, and upgrades.

Overview of 3Clogic Features

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback

3Clogic Position In Our Categories

Keeping in mind businesses have distinct business needs, it is only practical they abstain from settling on an all-in-one, ”best” software solution. However, it is hard to try to discover such a software solution even among widely used software systems. The practicable step to undertake should be to write down the several critical factors which require scrutiny such as important features, price terms, skill competence of staff members, business size, etc. Thereafter, you should perform your research systematically. Go over some 3Clogic review articles and explore each of the applications in your list in detail. Such detailed research makes sure you weed out mismatched software solutions and choose the system which has all the function your company requires.

Position of 3Clogic in our main categories:

TOP 200

3Clogic is one of the top 200 Communications Software products

TOP 500

3Clogic is one of the 500 Customer Support Software products

3Clogic is also listed in the following subcategories:

Since each enterprise has unique business requirements, it is advisable for them to refrain from seeking a one-size-fits-all perfect software application. Needless to say, it would be useless to try to find such a system even among widely used software solutions. The clever thing to do would be to list the various important elements that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some 3Clogic Call Center Software reviews and check out each of the other apps in your shortlist in detail. Such comprehensive research can make certain you discard ill-fitting platforms and choose the system that presents all the features you need for business success.

How Much Does 3Clogic Cost?

3Clogic Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

User Satisfaction

Positive Social Media Mentions 8
Negative Social Media Mentions 2

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and 3Clogic reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with 3Clogic. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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3Clogic Comparisons

1/5

Overall Impression

Gave 1 star because there isn't an option for 1 lower. Taken from our termination notice to 3clogic - "The instability of the platform, the utter disengagement from the "leadership" team and the complete misrepresentation of capabilities should make clear why we were left with no choice - my business suffered for too long and we lost too much revenue."

Platform went down intermittently and centerwide - DAILY. Worst in class default settings - very bad and deceptive data with disclaimers about it in their MSAs. Leadership team who know they don't know what they're doing. 3CLogic nearly devastated my growing contact center business. Revenue hit to my company - worst company I've ever outsourced to and I've outsourced to many. Run - do not walk - away from any salesperson trying to get you into 3clogic. You will sorely regret it. We moved to Incontact and can finally sleep.

What are 3Clogic pricing details?

3Clogic Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

What integrations are available for 3Clogic?

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud

3Clogic average rating:

Average score
1/5 ( user reviews)
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

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More reviews from 1 actual users:

Mary
1/5

Overall Impression

Gave 1 star because there isn't an option for 1 lower. Taken from our termination notice to 3clogic - "The instability of the platform, the utter disengagement from the "leadership" team and the complete misrepresentation of capabilities should make clear why we were left with no choice - my business suffered for too long and we lost too much revenue."

Platform went down intermittently and centerwide - DAILY. Worst in class default settings - very bad and deceptive data with disclaimers about it in their MSAs. Leadership team who know they don't know what they're doing. 3CLogic nearly devastated my growing contact center business. Revenue hit to my company - worst company I've ever outsourced to and I've outsourced to many. Run - do not walk - away from any salesperson trying to get you into 3clogic. You will sorely regret it. We moved to Incontact and can finally sleep.

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Reviewed By Nestor Gilbert
Page last modified
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