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Nectar Desk Review

Nectar Desk
Our score: 8.0 User satisfaction: 97%

What is Nectar Desk?

Nectar Desk is a comprehensive cloud-based call center platform, offered as a SaaS capable of handling incoming and outgoing calls with analytics and reporting functionalities. This powerful and robust call center platform is easy to setup and can be deployed in a matter of minutes. The whole setup process includes purchasing a number to modifying agents and more.

With Nectar Desk, you get basic and premium call center features, including interactive voice response (IVR), local and toll free numbers, call recordings and more. Advanced agent analytics helps you monitor the quality of your agents’ performance. World class 24/7 support is ready all the time to provide you top quality assistance whenever you need it.

Overview of Nectar Desk Benefits

Nectar Desk delivers a powerful and complete cloud-hosted call center platform that enables businesses to attain absolute visibility on their calls. Espousing a very visual approach, businesses have a full view over their calls, agent activity and performance, call statistics, and analytics. Nectar Desk is an ideal call center solution for businesses with anywhere from 5 to 50 agents.

Nectar Desk comes with all the tools that you would expect from a call center software – IVR capability, call recordings, extensions, local and toll free digits. Businesses will love how Nectar Desk makes it easy for them to track, analyze, and evaluate agent actions and productivity. Features such as answering time, agent availability, ability to record, listen live together with modified reporting and alerts allow them to determine areas for improvement and devise strategies and practices that will improve agent effectiveness, efficiency, and productivity.

The most obvious benefit, nevertheless, is that Nectar Desk is based in the cloud. Traditional call center environments are expensive to setup and maintain as they involve huge expenses on hardware and software, not to mention the additional office furnishings and equipment.

With Nectar Desk located in the cloud, costs are dramatically reduced, from purchasing software to maintaining a large office space dedicated to support agents and their equipment as well as servers, routers, phones, etc. This makes Nectar Desk an ideal solution for call centers to migrate from a physical environment into the cloud.

Overview of Nectar Desk Features

  • Instant Number Purchasing
  • Custom Messages and Music
  • Custom Business Hours
  • Queues
  • Interactive voice response (IVR)
  • Call Recordings
  • Use Your Own IP/Soft Phone

What Problems Will Nectar Desk Solve?

Scenario #1

A call center is getting overwhelmed with large volume of incoming calls. With Nectar Desk’s uniform call distribution, calls are directed to agents who have had the fewest calls, thus improving the SLA of the company while ensuring that agents have relatively equal workloads.

Scenario #2

A call center’s average resolution time is suffering significantly and they can’t identify the cause. Nectar Desk’s agent analytics dashboard helps managers determine how much time each agent is spending on calls, other tasks or on break. By precisely identifying which agents hare performing poorly, they are able to address those agents and remedy the situation.

Scenario 3

A call center is getting a large number of multiple complaints pertaining to a specific agent, but is unable to determine what that agent is doing wrong. The call recording feature by Nectar Desk enables managers to evaluate the agent’s behavior and see what is causing the customer complaints.

Nectar Desk Position In Our Categories

Knowing that businesses have distinct business requirements, it is only practical that they steer clear of purchasing an all-encompassing, “perfect” software system. Nonetheless, it is troublesome to try to pinpoint such a software solution even among widely used software solutions. The practicable step to undertake should be to note down the various chief aspects which call for a investigation like essential features, budget, skill capability of staff members, organizational size, etc. After which, you must follow through the product research through and through. Have a look at some Nectar Desk analyses and look over each of the software programs in your shortlist in detail. Such all-encompassing research guarantees you keep away from poorly fit applications and select the one that includes all the features your business requires to be successful.

Position of Nectar Desk in our main categories:

TOP 200

Nectar Desk is one of the top 200 Customer Support Software products

Nectar Desk is also listed in the following subcategories:

Every enterprise has different needs and needs an application that can be personalized for their size, type of workers and buyers, and the particular industry they are in. For these reasons, no software can offer perfect functionality off-the-shelf. When you look for a software app, first be sure what you want it for. Read some Nectar Desk Call Center Software reviews and ask yourself do you desire basic tools or do you require sophisticated functionality? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these questions to assist your search. There are multiple elements that you need to consider and these include your finances, particular business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the system that offers all that you need to improve your company competence and productivity.

How Much Does Nectar Desk Cost?

Nectar Desk Pricing Plans:

Free Trial

Free

Free

Basic

$29/month/agent

Intermediate

$49/month/agent

Advanced

$99/month/agent

Nectar Desk offers four SMB and enterprise pricing plans, including a free one for teams up to 3 agents. Give the details a look, and select your plan:

Free

  • Up to 3 Agents
  • 10$ per number
  • 1 Queue
  • Call recordings – 7 days
  • Basic Analytics
  • ACD

Basic – $29/month/agent

  • Up to 10 Agents
  • Up to 5 Queues
  • 1 Free Number Per Seat
  • Call Recordings – 1 Month
  • Basic Contact Center Features
  • Queue Dashboards

Intermediate – $49/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Up to 10 Queues
  • Call Recordings – 3 Month
  • Detailed Analytics
  • Reporting

Advanced – $99/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Unlimited Queues
  • Call Recordings – 1 Year
  • Advanced Reporting & Analytics
  • Multi-Channel

User Satisfaction

Positive Social Media Mentions 53
Negative Social Media Mentions 2

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Nectar Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Nectar Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Nectar Desk pricing details?

Nectar Desk Pricing Plans:

Free Trial

Free

Free

Basic

$29/month/agent

Intermediate

$49/month/agent

Advanced

$99/month/agent

Nectar Desk offers four SMB and enterprise pricing plans, including a free one for teams up to 3 agents. Give the details a look, and select your plan:

Free

  • Up to 3 Agents
  • 10$ per number
  • 1 Queue
  • Call recordings – 7 days
  • Basic Analytics
  • ACD

Basic – $29/month/agent

  • Up to 10 Agents
  • Up to 5 Queues
  • 1 Free Number Per Seat
  • Call Recordings – 1 Month
  • Basic Contact Center Features
  • Queue Dashboards

Intermediate – $49/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Up to 10 Queues
  • Call Recordings – 3 Month
  • Detailed Analytics
  • Reporting

Advanced – $99/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Unlimited Queues
  • Call Recordings – 1 Year
  • Advanced Reporting & Analytics
  • Multi-Channel

What integrations are available for Nectar Desk?

Nectar Desk integrates with the following business systems and applications:

  • Zendesk
  • Active Campaign CRM
  • Teamwork Desk
  • Pipedrive
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Reviewed By Jenny Chang
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