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VCC Live Review

VCC Live
Our score: 8.4 User satisfaction: 98%

What is VCC Live?

VCC Live is a cloud-based, comprehensive professional call center software for businesses that deal with all types of telephone-based activities. It’s a popular solution used by companies worldwide, including financial institutions, market research firms, debt collection agencies, telemarketing companies, customer care departments, and outsourced contact centers. This solution provides telecommunication services to all types of businesses who want to offer prompt support to their customers by phone. Primarily utilized for customer care activities, VCC Live is also used by businesses for telesales, debt collection, etc.

The application has an extensive array of tools necessary to enable you to perform related tasks efficiently and to make sure that your communications and a host of related transactions are performed efficiently and securely. Its predictive dialer helps boost the productivity of your agents, while its call blending enables your reps to simultaneously handle both inbound and outbound calls. You’ll also appreciate its interactive voice response tool, which allows the creation of menus to enable your clients to locate the correct team, call routing feature which guarantees that your calls are routed to the first available customer rep, and a call recording capability which allows easy customer conversation review for enhancing service quality.

With VCC Live, you gain an adequate ROI rapidly and you can even stay within your budget. That is because the solution is feature-rich and as such, your call center team can do a wide variety of actions from a single platform. On top of that, it does not require any initial investment and you only pay upfront costs for consultation.

Overview of VCC Live Benefits

All-in-One Platform

VCC Live provides you with the ability to perform a wide range of call center related actions. Among these are management functions (project and database, user, script, and quality control), inbound and outbound calls, telesales, and debt collection operations.

Powerful Management Functions

This call center solution offers a number of robust management tools to ensure operational efficiency and the continuous provision of high-quality customer support. VCC Live is designed with an optimum project configuration and profit-and-loss statement option with highly efficient workforce distribution. You can customize your database format on a per-project basis. It also offers user management, script management, and quality control management tools.

Easy Cloud-Based Solution

Because of its cloud-based architecture, there is no software that you need to install in your work computers for VCC Live to be usable. All you and your employees need to go about your tasks is a strong working internet connection. Moreover, VCC Live supports work from more than 150 countries across all continents.

Omni-Channel Application

Though VCC Live is designed specifically for voice communications, it can also support other modes of exchange. It lets you send emails, exchange instant messages, and transmit SMS for interaction with your customers thus, making the solution an omnichannel one.

Pay Over the Phone Convenience

To support its debt collection solution fully, VCC Live has a pay-over-the-phone tool called VCC Pay. With this, your employees can process payments for debts securely for customers.

Top-tier Telecommunication Services

You can use VCC Live®’s telecommunication services at a competitive rate. This platform allows businesses to make and receive phone calls using local numbers in more than 150 countries. It also offers toll-free, local rate, high rate numbers services, telephone number portability, as well as SIP connectivity.

Predictive Dialer

VCC Live has a predictive dialing capability that lets your agents save time. This makes your employees more efficient and allows them to reach more customers in a short span of time.

Insightful Reports and Statistics

This solution helps you conduct a more efficient approach to monitoring your agents’ activities. You can generate individual reports, with customized structures and data, as well as view snapshots of call statistics in real-time for tracking of outbound and inbound activities, dialer status, and calls in queues or IVR. With VCC Live, every system activity is continuously visible to support quality checking processes.

Integration Capabilities

VCC Live plays well with other solutions. It uses a wide array of integration tools, including IVR API, database API and Webhook, Script SDK, and Web integration. It supports interfacing with Salesforce, Facebook Messenger, Zapier, and WorldPay among others to give you a more connected office ecosystem.

Minimal System Requirements

To run VCC Live, you don’t need to make expensive technology spendings. It only requires basic business hardware requirements (as low as Pentium 4, 1G RAM, DirectX 9, 1GB of free disk space, etc). You can use either Windows or Linux, any brand/make of quality headset, and a decent, business-level broadband internet connection (ideally 100kbit/sec per workstation).

Robust Data Security and Data Protection

This solution provides high-security data storage, where all your business data are automatically stored on multiple servers to prevent data loss. What’s more, even if your storage device is damaged, VCC Live can still restore your data. It also provides encrypted communication, multi-level user rights management, and physical protection.

Around the Clock Support

The VCC Live support team is always on hand to assist you. You can reach them through your preferred method any time and you can expect them to respond promptly, allowing you to get back to work with minimal disruptions. Plus, you get a dedicated account manager who can help you make the most out of the software.

Overview of VCC Live Features

  • Project Management
  • User Management
  • Database Management
  • Quality Control Management
  • User Rights Management
  • Team Management
  • Disposition Codes
  • Agent Interface
  • Agent Status
  • AUX
  • Call Recipient Datasheet
  • Telecommunication Services
  • Script Editor & Questionnaire
  • Quality Management
  • Internal Chat
  • IP Phone Extension
  • Manual Dialer
  • Power Dialer
  • Predictive Dialer
  • Quotation
  • IVR
  • Real-time Listening
  • Callers on Queue
  • Automatic Call Distribution
  • Advanced Routing Methods
  • Real-Time Statistics
  • Agent, Call, CDR Statistics
  • CDR Report
  • Custom Exports
  • Wallboard
  • Voice Business Calls
  • Voice Recording
  • Email Storage
  • Voice file Archiver Software
  • Automated SMS
  • Automated Emails
  • Mass Emails
  • SMS & Email Templates
  • Toll-free, Local Rate, High Rate Numbers
  • Customer Care Emails
  • Real-time Call Statistics
  • Number Portability
  • Detailed Call Logs
  • Agent Activity Monitoring
  • Mass Exports
  • Spam & Virus Filtering
  • Ticket-Based Case Handling
  • Data Security Report
  • SIP (Session Initiation Protocol) connectivity
  • Integrations (IVR API, Database API & Webhook, Script SDK, Web Integration)

What Problems Will VCC Live Solve?

Multi-Country Operations

Companies with call operations in multiple countries can unify their communication in a single platform. VCC Live can serve as that centralization system as you can use it in over 150 countries and pay for it with a single invoice.

Predictive Dialer

VCC Live’s predictive dialing feature can substantially increase the efficiency of a call center and boost its agents’ productivity.

Omni-Channel Platform

VCC Live is a software that supports a variety of communication methods. It has robust support for voice communications and at the same time gives you the tools for email, SMS, and instant messaging.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

VCC Live Position In Our Categories

Knowing that companies have unique business needs, it is rational that they abstain from going for an all-encompassing, ideal software product. Having said that, it would be hard to find such an app even among sought-after software solutions. The right step to undertake should be to jot down the varied essential functions that merit analysis such as key features, pricing, technical skill ability of the employees, company size, etc. Thereafter, you must double down on your product research to a full extent. Go over some VCC Live evaluations and check out each of the applications in your shortlist more closely. Such comprehensive product research ascertains you take out mismatched applications and choose the one that provides all the tools you require business requires in sustaining growth.

Position of VCC Live in our main categories:

VCC Live is also listed in the following subcategories:

Each enterprise has different needs and requires a software that can be customized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no platform can provide perfect features out-of-the-box. When you search a software product, first be sure what you want it for. Read some VCC Live Call Center Software reviews and ask yourself do you desire basic features or do you want advanced features? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these queries to assist your search. There are multiple aspects that you need to reflect on and these include your finances, particular business requirements, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the app that provides all that you require to improve your company efficiency and productivity.

How Much Does VCC Live Cost?

VCC Live Pricing Plans:

Free Trial

Standard

€55.00/seat/month

Professional

€75.00/seat/month

Multichannel

€95.00/seat/month

Premium

€135.00/seat/month

VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.

Standard – €55.00/seat/month

  • Maximum active projects: 10
  • All Projects: 50
  • Database Management
  • Agent Status
  • IP Phone Extension (Optional)
  • Automatic Call Distribution (ACD)
  • Advanced Routing Methods (SBR)
  • Custom Reports
  • Campaign Management
  • Outbound & Inbound Calls
  • Reports & Statistics
  • Voice Recording
  • Telecommunication Services
  • Predictive Dialer
  • Internal Chat
  • Questionnaires & Script Editors
  • Encrypted Data Connection
  • Automated Emails
  • Separated Database
  • User Rights Management
  • Call Termination
  • Web Integration
  • National Phone Numbers
  • Email & Phone Support
  • Workshop

Professional – €75.00/seat/month

  • All Standard Features
  • Maximum active projects: 50
  • All Projects: 300
  • IP Phone Extension
  • Intelligent IVR
  • Quality Control
  • Expanded Data Handling
  • Unique Statistics
  • Wallboard
  • Custom Indicator
  • Teamwork Support
  • Mass Exports
  • Quotations
  • Application Firewall
  • Customer Export Templates
  • PCI DSS-compliant Data Security
  • API
  • International Lines and Phone Numbers
  • Personal Consultant
  • Key Account Manager
  • Onboarding Support

Multichannel – €95.00/seat/month

  • All Professional Features
  • Maximum active projects: 50
  • All Projects: 300
  • Automated SMS Messaging
  • Automated Emails
  • Customer Care Email Handling
  • Spam & Virus Filtering
  • Ticket-Based Case Handling

Premium – €135.00/seat/month

  • All Multichannel Features
  • Maximum active projects: 50
  • All Projects: 300
  • Higher Level of Security
  • 24/7 Support
  • Premium Customer Care Support

User Satisfaction

Positive Social Media Mentions 97
Negative Social Media Mentions 1

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and VCC Live reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with VCC Live. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • German
  • Russian
  • Italian
  • Polish

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are VCC Live pricing details?

VCC Live Pricing Plans:

Free Trial

Standard

€55.00/seat/month

Professional

€75.00/seat/month

Multichannel

€95.00/seat/month

Premium

€135.00/seat/month

VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.

Standard – €55.00/seat/month

  • Maximum active projects: 10
  • All Projects: 50
  • Database Management
  • Agent Status
  • IP Phone Extension (Optional)
  • Automatic Call Distribution (ACD)
  • Advanced Routing Methods (SBR)
  • Custom Reports
  • Campaign Management
  • Outbound & Inbound Calls
  • Reports & Statistics
  • Voice Recording
  • Telecommunication Services
  • Predictive Dialer
  • Internal Chat
  • Questionnaires & Script Editors
  • Encrypted Data Connection
  • Automated Emails
  • Separated Database
  • User Rights Management
  • Call Termination
  • Web Integration
  • National Phone Numbers
  • Email & Phone Support
  • Workshop

Professional – €75.00/seat/month

  • All Standard Features
  • Maximum active projects: 50
  • All Projects: 300
  • IP Phone Extension
  • Intelligent IVR
  • Quality Control
  • Expanded Data Handling
  • Unique Statistics
  • Wallboard
  • Custom Indicator
  • Teamwork Support
  • Mass Exports
  • Quotations
  • Application Firewall
  • Customer Export Templates
  • PCI DSS-compliant Data Security
  • API
  • International Lines and Phone Numbers
  • Personal Consultant
  • Key Account Manager
  • Onboarding Support

Multichannel – €95.00/seat/month

  • All Professional Features
  • Maximum active projects: 50
  • All Projects: 300
  • Automated SMS Messaging
  • Automated Emails
  • Customer Care Email Handling
  • Spam & Virus Filtering
  • Ticket-Based Case Handling

Premium – €135.00/seat/month

  • All Multichannel Features
  • Maximum active projects: 50
  • All Projects: 300
  • Higher Level of Security
  • 24/7 Support
  • Premium Customer Care Support

What integrations are available for VCC Live?

VCC Live supports integration with a broad array of third-party solutions and services such as the following:

  • Salesforce
  • Facebook Messenger
  • Zapier
  • WorldPay

Other types of application VCC Live can connect with are:

  • Instant Messengers
  • CRM
  • IVR
  • Databases

If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.

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Reviewed By Louie Andre
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