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VCC Live REVIEW

Call Center Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 8.0

What is VCC Live?

VCC Live is a cloud-based comprehensive call center software. It provides telecommunication services to all types of business who want to offer prompt support to their customers by phone.

Aside from customer service, you can also use VCC live for telesales and debt collection. The application has the tools necessary to enable you to perform related tasks efficiently and to make sure that your communications and transactions are secure.

With VCC Live, you gain an adequate ROI rapidly and you can even stay within your budget. That is because the solution is feature-rich and as such, your call center team can do a wide variety of actions from a single platform. On top of that, it does not require any initial investment and you only pay upfront costs for consultation.

Overview of VCC Live Benefits

All-in-One Platform

VCC Live provides you with the ability to perform a wide range of call center related actions. Among these are inbound and outbound calls, telesales, and debt collection operations.

Cloud-Based Solution

Because of its cloud-based architecture, there is no software that you need to install in your work computers for VCC Live to be usable. All you and your employees need to go about your tasks is a strong working internet connection. Moreover, VCC Live supports work from more than 150 countries across all continents.

Omni-Channel Application

Though VCC Live is designed specifically for voice communications, it can also support other modes of exchange. It lets you send emails, exchange instant messages, and transmit SMS for interaction with your customers thus, making the solution an omni-channel one.

Pay Over the Phone

To support its debt collection solution fully, VCC Live has a pay over the phone tool called VCC Pay. With this, your employees can process payments for debts securely for customers.

Predictive Dialer

VCC Live has a predictive dialing capability that lets your agents save time. This makes your employees more efficient and allows them to reach more customers in a short span of time.

Integration Capabilities

VCC Live plays well with other solutions. It supports interfacing with Salesforce, Facebook Messenger, Zapier, and WorldPay among others to give you a more connected office ecosystem.

Around the Clock Support

The VCC Live support team is always on hand to assist you. You can reach them through your preferred method any time and you can expect them to respond promptly, allowing you to get back to work with minimal disruptions. Plus, you get a dedicated account manager who can help you make the most out of the software.

Overview of VCC Live Features

  • Project Management
  • Database Management
  • User Rights Management
  • Team Management
  • Disposition Codes
  • Agent Interface
  • Agent Status
  • AUX
  • Call Recipient Datasheet
  • Telecommunication Services
  • Script Editor & Questionnaire
  • Quality Management
  • Internal Chat
  • IP Phone Extension
  • Manual Dialer
  • Power Dialer
  • Predictive Dialer
  • Quotation
  • IVR
  • Callers on Queue
  • Automatic Call Distribution
  • Advanced Routing Methods
  • Real-Time Statistics
  • Agent, Call, CDR Statistics
  • CDR Report
  • Custom Exports
  • Wallboard
  • Voice Recording
  • Email Storage
  • Voicefile Archiver Software
  • Automated SMS
  • Automated Emails
  • Mass Emails
  • SMS & Email Templates
  • Customer Care Emails
  • Spam & Virus Filtering
  • Ticket-Based Case Handling
  • Data Security Report
  • Integrations

What Problems Will VCC Live Solve?

Multi-Country Operations

Companies with call operations in multiple countries can unify their communication in a single platform. VCC Live can serve as that centralization system as you can use it in over 150 countries and pay for it with a single invoice.

Predictive Dialer

VCC Live’s predictive dialing feature can substantially increase the efficiency of a call center and boost its agents’ productivity.

Omni-Channel Platform

VCC Live is a software that supports a variety of communication methods. It has robust support for voice communications and at the same time gives you the tools for email, SMS, and instant messaging.

Awards & Quality Certificates

VCC Live Position In Our Categories

Position of VCC Live in our main categories:

200

VCC Live is one of the top 200 Customer Support Software products

200

VCC Live is one of the 200
Customer Support Software products


VCC Live is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#22
Category:Position:
Call Center Software#22

There are trendy and widely used solutions in each software group. But are they automatically the best fit for your enterprise’s unique wants? A popular software product may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few VCC Live reviews and mull over the aspects that you wish to have in the software such as the cost, main features, available integrations etc. Then, select a few apps that fit your requirements. Try out the free trials of these apps, read online comments, get information from the seller, and do your homework systematically. This in-depth homework is certain to assist you choose the best software application for your company’s specific needs.

How Much Does VCC Live Cost?

VCC Live Pricing Plans:

VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision.

Standard – €55.00/seat/month

  • Campaign Management
  • Outbound & Inbound Calls
  • Reports & Statistics
  • Voice Recording
  • Telecommunication Services
  • Predictive Dialer
  • Internal Chat
  • Questionnaires & Script Editors
  • Automated Emails
  • User Rights Management
  • Web Integration
  • Email & Phone Support

Professional – €75.00/seat/month

  • All Standard Features
  • Intelligent IVR
  • Quality Control
  • Expanded Data Handling
  • Unique Statistics
  • Wallboard
  • Teamwork Support
  • Quotations
  • API
  • International Phone Numbers
  • Personal Consultant
  • Onboarding Support

Multichannel – €95.00/seat/month

  • All Professional Features
  • Automated SMS Messaging
  • Automated Emails
  • Customer Care Email Handling
  • Spam & Virus Filtering
  • Ticket-Based Case Handling

Premium – €135.00/seat/month

  • All Multichannel Features
  • Higher Level of Security
  • Premium Customer Care Support

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and VCC Live reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with VCC Live. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

97

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • Mac
  • Web-based
Language Support
  • English
  • German
  • Polish
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are VCC Live pricing details?

VCC Live Pricing Plans:

VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision.

Standard – €55.00/seat/month

  • Campaign Management
  • Outbound & Inbound Calls
  • Reports & Statistics
  • Voice Recording
  • Telecommunication Services
  • Predictive Dialer
  • Internal Chat
  • Questionnaires & Script Editors
  • Automated Emails
  • User Rights Management
  • Web Integration
  • Email & Phone Support

Professional – €75.00/seat/month

  • All Standard Features
  • Intelligent IVR
  • Quality Control
  • Expanded Data Handling
  • Unique Statistics
  • Wallboard
  • Teamwork Support
  • Quotations
  • API
  • International Phone Numbers
  • Personal Consultant
  • Onboarding Support

Multichannel – €95.00/seat/month

  • All Professional Features
  • Automated SMS Messaging
  • Automated Emails
  • Customer Care Email Handling
  • Spam & Virus Filtering
  • Ticket-Based Case Handling

Premium – €135.00/seat/month

  • All Multichannel Features
  • Higher Level of Security
  • Premium Customer Care Support

What integrations are available for VCC Live?

VCC Live supports integration with a broad array of third-party solutions and services such as the following:

  • Salesforce
  • Facebook Messenger
  • Zapier
  • WorldPay

Other types of application VCC Live can connect with are:

  • Instant Messengers
  • CRM
  • IVR
  • Databases

If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.

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